HME ion IQ Operating Instructions Manual
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HME ion IQ Operating Instructions Manual

Wireless drive-thru audio system
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Wireless Drive-Thru Audio System
Operating Instructions
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: 800.848.4468
Fax: 858.552.0172
Website: www.hme.com
HME# 400G673 Rev C 5/30/14

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  • Page 1 Wireless Drive-Thru Audio System Operating Instructions HM Electronics, Inc. 14110 Stowe Drive Poway, CA 92064 USA Phone: 800.848.4468 Fax: 858.552.0172 Website: www.hme.com HME# 400G673 Rev C 5/30/14...

  • Page 3: Table Of Contents

    Table of Contents ion|IQ™ EQUIPMENT ................................ 1 Base Station ....................................2 Base Station Display Screen ..............................3 Headsets and Belt-Pacs ................................4 Features and Controls ................................4 How to Wear the Headset ............................... 4 How to Use the Headset/Belt-Pac Controls ..........................5 Headset/Belt-Pac Registration ..............................
  • Page 4 Illustrations in this publication are approximate representations of the actual equipment, and may not be exactly as the equipment appears. © 2013 HM Electronics, Inc. The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved. US Patent 7,920,539 B2...
  • Page 5 Important Safety and Usage Information CAUTION: As would be the case with any audio device, such as headphones or a headset, that carries amplified sound to the ears, misuse of such a device or use at excessive volume levels may cause hearing impairment or loss of hearing. The following safety instructions must be followed when using the all-in-one headset or the belt-pac transceiver with headphones.

  • Page 7: Ion|Iq™ Equipment

    ion|IQ™ EQUIPMENT The ion|IQ is an audio system primarily for use at quick-service restaurants. The equipment shown below is standard with the ion|IQ . Optional equipment can be ordered from your local dealer. NOTE: Equipment quantities vary, depending on individual store needs at time of purchase.

  • Page 8: Base Station

    Base Station All functions of the drive-thru audio system are channeled through the base station. It is the electronic heart of the ion|IQ . External base station features are shown in Figure 2. Internal connectors and controls are shown in Figure Display Cabinet latches...

  • Page 9: Base Station Display Screen

    Base Station Display Screen The display screen is where all menu selections will be seen for installer setups and routine operation options. The display screen will turn off (sleep) if there is no button NOTE: These instructions activity. Pressing any button will turn it back on (wake it up). and the display screens shown are primarily for The LANE STATUS display will be...

  • Page 10: Headsets And Belt-Pacs

    Headsets and Belt-Pacs Features and Controls Channel “B” Power button lights Power Power button light Channel “A2” Channel “A1” button button Volume-up button Channel “A2” Transmit Channel “A1” button light button Channel “B” button Volume-up Volume-down Volume-down button button button Power Headset cable button...

  • Page 11: How To Use The Headset/Belt-Pac Controls

    How to Use the Headset/Belt-Pac Controls The control buttons will activate when pressed firmly. Use your fingertips, not your fingernails, to press the buttons. Power On/Off  Power On Press and release the power button. If using an ionIQ Belt-pac ─ A voice message in the headset will say “belt-pac #, battery full/half/low”...
  • Page 12 Register each headset/belt-pac as follows:  Be certain all headsets/belt-pacs to be registered are turned off and the base station power is on. Others can be on or off.  On the base station LANE STATUS display, press the Menu button.
  • Page 13 MENU or LANE STATUS display.  The power light on the headset/belt-pac will remain on steady green. If you have any problems registering headsets/belt-pacs: In the USA, call HME Customer Support at 1-800-848-4468. Outside the USA, call your local HME representative for assistance.

  • Page 14: Battery Removal And Replacement

    Battery Removal and Replacement Belt-pac Batteries — To change batteries: Battery-release Battery button If a battery is weak when belt- pac power is turned on, a voice in the headset will say “Battery low.” If a battery becomes weak during operation, a voice in the headset will say “Change battery.”...

  • Page 15: Battery Charger

    Battery Charger Up to four batteries can be charged in the charger at the same time. Charging time is approximately 2.5 hours. The battery status lights next to each charging port are explained below. Up to six fully charged batteries can be stored in the battery storage ports. Procedure: Insert batteries in the charging ports for charging.

  • Page 16: Ion|Iq™ Operation

    ion|IQ™ OPERATION The ion|IQ can be operated in Hands-Free (HF), Auto-Hands-Free (AHF) or Push-To-Talk (PTT) modes. A full-duplex system supports HF, AHF and PTT operation. In HF and AHF operation, communication can be transmitted and received at the same time, as in a normal telephone conversation. In the AHF mode, transmission and reception are activated automatically when a customer drives into the drive-thru lane.

  • Page 17: Single-Lane Operation

    Single-Lane Operation Hands-Free (HF) Mode  With the headset/belt-pac power off, press and hold the volume-up ▲ and B buttons while you press and release the PWR button to turn it on in the HF mode. The headset/belt-pac will remember this setting.

  • Page 18: Multiple-Lane Operation

    Multiple-Lane Operation In a Dual-lane or Y-lane operation, there is one order point per lane. NOTE: NOTE: In a Tandem operation, there are two order points in one lane. If you have an optional If you have an optional MS10 Mode Switch, MS10 Mode Switch, placing the switch in the placing the switch in the...

  • Page 19: Tandem Operation

    Tandem Operation Tandem is a special case of multiple-lane operation in which a customer arriving at Order Point #2 can be given a “Please pull forward” message if no customer is present at Order Point #1. Headset/Belt-pac operation is the same as described for dual-lane operation.

  • Page 20: Speed-Team Operation Mode

    Speed-Team Operation Mode Speed-team operation is used during high-volume times. An order taker wearing a headset/belt-pac relays orders from outside into the store, using button A1, A2 or B. Speed teams are only used in single or dual-lanes, not in tandem drive-thrus.

  • Page 21: Message Center Operation

    Message Center Operation The Message Center is a central point at which messages can be HINT! set up to be triggered by various events during designated time Before continuing, it is periods, to be sent to customers at the speaker post or to crew important to consider members via headsets or ceiling speakers.
  • Page 22 MESSAGE CENTER MESSAGES NAME CONTENT All Day 1 Not pre-recorded. All Day 2 Not pre-recorded. Breakfast 1 Not pre-recorded. Breakfast 2 Not pre-recorded. Lunch 1 Not pre-recorded. Lunch 2 Not pre-recorded. Snack 1 Not pre-recorded. Customer Greeter messages are triggered Snack 2 Not pre-recorded.

  • Page 23: Customer Greeter Settings

    Customer Greeter Settings To set up the time periods and locations for Customer Greeter messages to be played, or to name and/or record Customer Greeter messages, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button.
  • Page 24 Turn Message On/Off To turn the selected message on or off, press the Message button on the EDIT CUSTOMER GREETER display to highlight (on) or −(off). Press the ✔ either Back button to save this setting. Review or Record Message To review the existing selected message, or to record a new message, press the...
  • Page 25 Message Schedule To choose the schedule for the selected message, press the Schedule button on the EDIT CUSTOMER GREETER display. On the SCHEDULE CUSTOMER GREETER display, press the button for the day you want the selected message to be played. NOTE: To edit the Start and Stop times for the time periods...
  • Page 26 Message Playback Settings To edit where the selected Customer message will be heard (in addition to the speaker post), press the Settings button on the EDIT CUSTOMER GREETER display. On the EDIT CUSTOMER GREETER SETTINGS display, press the NOTE: button corresponding to the location where you would like the Customer Greeter (on) or −(off).

  • Page 27: Reminder Message Settings

    Reminder Message Settings To set up the time periods and locations for Reminder Messages to be played, or to name and/or record Reminder Messages, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button. Press the Reminders button on the MESSAGE CENTER MENU.
  • Page 28 Turn Message On/Off To turn the selected message on or off, press the Message button on the EDIT REMINDER MESSAGE display to highlight (on) or −(off). Press the ✔ either Back button to save this setting. Review or Record Message To review the existing selected message, or to record a new message, press the...
  • Page 29 Message Priority NOTE: If the priority is set Low, Reminder messages can be assigned a high or low priority. the message may play to To set message priority, press the Priority button on the EDIT completion or be REMINDER MESSAGE display to highlight either High or Low. terminated by either an A Press the Back button to save this setting.
  • Page 30 Message Playback Settings  Routing − To choose where the selected Reminder message will be heard, press the Settings button on the EDIT REMINDER MESSAGE display, and then press the Headsets button on the EDIT REMINDER SETTINGS display. For multiple-lane operations, Appendix, Reminder...
  • Page 31  Repeats − To have the Reminder message play repeatedly at selected intervals, press the Repeat button on the EDIT REMINDER SETTINGS display. On the REPEAT INTERVAL display, use the ◄ or ► button to move the highlight left or right in the Time field for hours, minutes or seconds (HH:MM:SS), and use the + and −...

  • Page 32: Alert Message Settings

    Alert Message Settings To set up the time periods and locations for Alert Messages to be played, or to name and/or record Alert Messages, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button. Press the Alert messages button on the MESSAGE CENTER MENU.
  • Page 33 Turn Message On/Off To turn the selected message on or off, press the Message button on the EDIT ALERT MESSAGE ✔ display to highlight either (on) or −(off). Press the Back button to save this setting. Review or Record Message To review the existing selected message, or to record a new message, press the...
  • Page 34 Message Priority NOTE: Alert messages can be assigned a high or low priority. If the priority is set Low, To set message priority, press the message may play to the Priority button on the completion or be EDIT ALERT MESSAGE terminated by either an A display to highlight either or B button being pressed...
  • Page 35 Message Playback Settings  Routing − To choose where the selected Alert message will be heard, press the Settings button on the EDIT ALERT MESSAGE display, and then press the Headsets button on the EDIT ALERT SETTINGS display. For multiple-lane operations, Appendix, Alert...
  • Page 36  Delay − To set a delay after the Alert message is triggered until it begins playing, press the Delay button. On the DELAY BEFORE PLAY display, use the ◄ or ► button to move the highlight left or right in the Delay field for minutes and seconds (MM:LL), and use the + and −...
  • Page 37 Alert Message Email To compose an email message to be sent to designated recipients when the selected Alert is triggered, select Message Text on the EDIT ALERT MESSAGE display. To edit the email text, on the Message Text display, use the Erase button to clear characters if there is a current email you want to change.
  • Page 38 To edit the selected email address, press the Edit destination address button on the EDIT display. On the EDIT DESTINATION ADDRESS display, use the Erase button to clear characters in the current email address to change them. Use the ◄, ►, ▲ and ▼ buttons to move the highlight to a character you would like to use in the address.

  • Page 39: Schedule Times

    Schedule Times To set up all the time periods during each day, in which Message Center messages can be scheduled, press the Menu button on the base station LANE STATUS display and then, on the MAIN MENU press the Message Center button. Press the Edit schedule times button on the MESSAGE CENTER MENU.

  • Page 40: Volume Adjustments

    Volume Adjustments To adjust the volume of inbound and outbound audio, alert tones and message repeater messages, on the base station LANE STATUS display, select Menu and then, on the MAIN MENU select Volume adjust. Press the buttons on the left side of the VOLUME MENU to select which volume you want to adjust.

  • Page 41: Wired Backup System Operation

    Wired Backup System Operation In order to use a Wired Backup System, you must have a Switcher Board (optional) in your base station. If you have a Switcher Board, you will find a switch on the bottom of your base station as shown in Figure 9.

  • Page 42: Vehicle Detection

    Vehicle Detection You can test the vehicle detector function by simulating a vehicle arrival at the speaker post or menu board. Before doing this, be sure there is no car (or metal object) at the detection point. Press the Menu button on the base station LANE STATUS display and then press the Vehicle detection button on the MAIN MENU.

  • Page 43: Store Settings

    Store Settings To access Store Settings, press the Menu button on the base station LANE STATUS display and then press the More button on the MAIN MENU. NOTE: On the ADVANCED MENU, press the Store settings button. Store settings are normally made or changed only by authorized personnel such as store managers.
  • Page 44 Set Date or Time To make changes to the date or time settings, press the Set date or Set time button on the STORE SETTINGS display. NOTE: All times are in 24-hour format. On the SET DATE or SET TIME display, use the ◄ and ► buttons to move the highlight in the Date or Time field, and use the + and −...
  • Page 45 Edit Schedule Times Up to 12 Schedule Times can be set to establish periods in which messages can be scheduled from the Message Center. Schedule Times can be edited as needed. To make changes to the Schedule Times, press the Edit schedule times button on the STORE SETTINGS display.
  • Page 46 Set User Password The User password is used to protect the Message Center, Network, Volume Settings and Store Settings menus. This password is not the same as the Installer Password that is used to protect the Installer Settings. For security purposes, you may need to change the password periodically or when someone’s employment terminates.
  • Page 47 B to Order Taker The B to Order Taker feature allows the Order Taker to hear (or not hear) B button communication during A button communication with a customer. Press the B to Order Taker button on the STORE SETTINGS display to select ✔...
  • Page 48 VAA Adjustment VAA settings can be adjusted to eliminate echo, feedback or fluctuating inbound audio levels. To turn the VAA feature on/off, or to adjust VAA levels, press the More button on the STORE SETTINGS display. On the ADVANCED STORE SETTINGS display, press the VAA button. NOTE: If you have a multiple-lane drive-thru operation, you will...
  • Page 49 Restore Installer Settings To delete all of your custom settings and return to the original settings made by the ion|IQ installer, press the Restore installer settings button on the ADVANCED STORE SETTINGS display, and then press the Restore button on the RESTORE INSTALLER SETTINGS display.
  • Page 50 Phone Headset If there is an HME Telephone Interface connected to your base station, you can assign one headset/belt-pac to receive incoming telephone calls. To do this, press the Phone headset button on the ADVANCED STORE SETTINGS display. On the SELECT PHONE HEADSET display, use the ◄...

  • Page 51: Network Settings

    If you need to contact HME Technical Support regarding any problem with your network connection, you may be asked to make changes to the network settings. To do this, select the Menu button on the LANE STATUS display and then select More on the MAIN MENU.
  • Page 52  DHCP – allows the base to automatically acquire its network settings from a DHCP server installed on the local network. To edit this setting, press the DHCP button to highlight ✔ (on) or −(off). If −(off) is highlighted, the base will use static network settings that you enter via the NETWORK SETTINGS and ADVANCED NETWORK...

  • Page 53: Advanced Network Settings

     DNS1 & DNS2 – are addresses of domain name servers that resolve host/domain names into IP addresses. The DNS servers are used when sending email to a mail server identified by its name. To edit the DNS address, press the DNS1 or DNS2 button and then, on the EDIT DNS ADDRESS display, use the...
  • Page 54  Host name / Domain name – These names combine to uniquely identify the base by name, on the network. This name can be used to access the base over the network instead of using the IP address. This feature only works if DHCP is enabled on the NETWORK SETTINGS display, and a DNS server is installed on the local network, and it is configured to receive updates from the DHCP server.
  • Page 55 + and − buttons to change the number in the highlighted box.  Telnet port – This port is reserved for use by HME Technical Support.  Press the More button on the ADVANCED NETWORK SETTINGS display to access the BOOTLOADER NETWORK INFO display.

  • Page 56: Email/Texting

    Email/Texting The base is capable of sending emails to store managers when alert conditions are triggered in the store. For this feature to be used, email settings must be entered, based on network information provided by your IT support. To edit email settings, press the Emails button on the ADVANCED NETWORK SETTINGS display.
  • Page 57  SMTP User/Password – To make email more secure, some SMTP servers will require the use of a user name or password. To enter or edit an SMTP user name or password, press the SMTP User or Password button on the EMAIL SETTINGS display. Use the Erase button to clear a current name.
  • Page 58  Email Addresses – The Source Address is pre-set to hme-base6100-XXXXXX@hme.com. This will be the address shown in the “From:” line on alert emails sent to selected destinations. Destination email addresses are ✔ those to which alert emails will be sent if Emails are set to (on), on the EMAIL SETTINGS display.

  • Page 59: Pc Navigation

    PC Navigation If your ion|IQ was set up to operate with a PC network, all of the same settings that can be edited on the base station can also be edited on your PC. The following examples show you how to navigate through system settings as they appear on your PC screen.
  • Page 60  Reports – allows you to view Message Center settings and headset statistics reports.  Diagnostics – provides information that may be used by HME Technical Support to diagnose problems.  Service – displays all version information and contact information,...

  • Page 61: Equipment Care And Cleaning

     Foam muffs on headset earpieces can easily be replaced for sanitary purposes. To order extra foam muffs, call your local HME sales representative. Battery Charger CAUTION: Avoid splashing water or grease on the battery charger.

  • Page 62: In Case Of Problems

    No sound is heard in Power may be off at base station. Be sure HME logo and other lights on base station are lit. headset when you press Check circuit breaker for building. button A and speak into...

  • Page 63: Service Call

    Repeat registration procedure. Call HME.* Service Call For information to contact HME Technical Support, press the Menu button on the base station LANE STATUS display and then press the Service button on the MAIN MENU, or press the Help button below the display screen.

  • Page 64: Base Station Internal Connectors And Controls

    Base Station Internal Connectors and Controls Figure 10. Base station internal connectors and controls  ANT1 antenna connector  ANT2 antenna connector  Switcher board connectors, J4-Lane 1  Switcher board connectors, J13-Lane 2  Ethernet connector, J12  Power connector, J3 ...

  • Page 65: Diagnostics

    Diagnostics If you make a service call to HME Technical Support, you may be asked to have diagnostics performed automatically by the base station. If so, press the Menu button on the base station LANE STATUS display and then press the More button on the MAIN MENU.

  • Page 66: To Set Base Station For Spanish Or French Language Operation

    To Set Base Station for Spanish or French Language Operation If the base station is returned to its factory default settings, it will be set for English language operation. To change the language to Spanish or French, make the following selections on the base station display.

  • Page 67: Equipment Specifications

    EQUIPMENT SPECIFICATIONS Base Station Voltage input 24VDC ±2.5V AC current input 2.5A maximum Audio distortion 5% maximum level Outside speaker output 3 watts RMS into 8 ohms Ceiling speaker power 3 watts RMS into 8 ohms TX/RX frequency 2400MHz – 2483.5MHz Dimensions 9.75”H x 13”W x 3.5”D (248 mm x 330 mm x 89 mm)

  • Page 68: Important Notices

    2dBi. Antennas/Kits not included in this list or having a gain greater than 2dBi are strictly prohibited for use with this device. The required antenna impedance is 50 ohms. 1. Antenna: NEARSON, S181TR-2450R, 2dBi 2. Antenna Kit: HME, EC20 (P/N G28493-1), 0dBi 3. Antenna Kit: HME, EC10 (P/N G27706-1) Industry Canada (IC) The term “IC:”...
  • Page 69 (manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful life. The WEEE Directive covers most HME products being sold into the EU as of August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 70: Appendix

    APPENDIX Multiple-Lane Operation Dedicated Mode In multiple-lane operations only, an Activate dedicated mode setting appears on the OPERATOR MODE display. In the dedicated mode, headset users only hear vehicle arrival tones and audio for their own lane. To set up dedicated mode operation, select Menu on the LANE STATUS display and then select Operator mode on the MAIN MENU.

  • Page 71: Multiple-Lane Message Center Settings

    Multiple-Lane Message Center Settings Customer Greeter Messages In multiple-lane operations, Customer Greeter messages can be set to play in Lane 1, Lane 2, or both Lanes 1 & 2. To do this, press the Edit button on the CUSTOMEER GREETER display, and then press the Event button to highlight Lane 1, Lane 2 or Lane 1/2.

  • Page 72: Access Control Of Ioniq Menus

    Volume adjustment menus can be protected if a User password is created in the Store settings. These menus can be accessed using the User password, Installer password, or by an HME password (provided by HME if the User password is forgotten).
  • Page 73 Right Message, Right People, Right Time! INSTRUCTIONS Planning to set-up your HME ion|IQ™ Message Center is easy to do when you follow these three simple steps. STEP ONE: Choose your CUSTOMER GREETINGS, EMPLOYEE REMINDERS, and ALERTS TIP: Schedule only a few messages at a time and change them often to improve your customers’ and employees’...
  • Page 74 HME ion|IQ™ Message Center Quick Start Guide Right Message, Right People, Right Time! EXAMPLE PLANNER CUSTOMER GREETINGS NAME START TIME STOP TIME HEADSETS CEILING SPKR DELAY ✔(on) ✔(on) BREAKFAST 06:00 11:00 − − LUNCH/DINNER 11:00 20:00 (off) (off) ✔(on) ✔(on)
  • Page 75 HME ion|IQ™ Message Center Quick Start Guide Right Message, Right People, Right Time! CUSTOMER GREETINGS NAME START TIME STOP TIME DELAY HEADSETS CEILING SPKR REMINDERS NAME START TIME STOP TIME REPEAT HEADSETS CEILING SPKR ALERTS NAME START TIME STOP TIME...
  • Page 77 HME ion|IQ™ Message Center Quick Start Guide Right Message, Right People, Right Time! CUSTOMER GREETINGS NAME START TIME STOP TIME DELAY HEADSETS CEILING SPKR REMINDERS NAME START TIME STOP TIME REPEAT HEADSETS CEILING SPKR ALERTS NAME START TIME STOP TIME...
  • Page 79 HME ion|IQ™ Message Center Quick Start Guide Right Message, Right People, Right Time! CUSTOMER GREETINGS NAME START TIME STOP TIME DELAY HEADSETS CEILING SPKR REMINDERS NAME START TIME STOP TIME REPEAT HEADSETS CEILING SPKR ALERTS NAME START TIME STOP TIME...
  • Page 81 HME ion|IQ™ Message Center Quick Start Guide Right Message, Right People, Right Time! CUSTOMER GREETINGS NAME START TIME STOP TIME DELAY HEADSETS CEILING SPKR REMINDERS NAME START TIME STOP TIME REPEAT HEADSETS CEILING SPKR ALERTS NAME START TIME STOP TIME...
  • Page 83 HME ion|IQ™ Message Center Quick Start Guide Right Message, Right People, Right Time! CUSTOMER GREETINGS NAME START TIME STOP TIME DELAY HEADSETS GRILL SPKR REMINDERS NAME START TIME STOP TIME REPEAT HEADSETS GRILL SPKR ALERTS NAME START TIME STOP TIME...
  • Page 85 HME ion|IQ™ Message Center Quick Start Guide Right Message, Right People, Right Time! CUSTOMER GREETINGS NAME START TIME STOP TIME DELAY HEADSETS GRILL SPKR REMINDERS NAME START TIME STOP TIME REPEAT HEADSETS GRILL SPKR ALERTS NAME START TIME STOP TIME...

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