HME wireless IQ Operating Instructions Manual

HME wireless IQ Operating Instructions Manual

Wireless drive-thru audio system

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wireless
TM
IQ
Wireless Drive-Thru Audio System
Operating Instructions
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: 1-800-848-4468
Fax: 858-552-0172
HME# 400G588 Rev K 4/14/09

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  • Page 1 Wireless Drive-Thru Audio System Operating Instructions HM Electronics, Inc. 14110 Stowe Drive Poway, CA 92064 USA Phone: 1-800-848-4468 Fax: 858-552-0172 HME# 400G588 Rev K 4/14/09...
  • Page 3: Table Of Contents

    Illustrations in this publication are approximate representations of the actual equipment, and may not be exactly as the equipment appears. © 2009 HM Electronics, Inc. The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
  • Page 4 The COMMUNICATOR ® provides basic operating cues in Spanish and French, as follows. Refer also to the Changing Languages instructions on page 9. Español El comunicador COM6000BP proporciona información que indica el estado del funcionamiento del mismo en español como es: Unidad #, Batería cargada, Batería semi-cargada, Batería baja, Línea uno, Línea dos, Fuera de alcance, Reemplazar bateria y Unidad desactivado.
  • Page 5: Wireless Iq Equipment

    WIRELESS IQ EQUIPMENT The Wireless IQ is an audio system primarily for use at quick- service restaurants. The equipment shown below is standard with the Wireless IQ system. Optional equipment can be ordered from your local dealer. NOTE: Equipment quantities vary,...
  • Page 6: Wireless Iq Base Station

    Wireless IQ Base Station All functions of the drive-thru audio system are channeled through the base station. It is the electronic heart of the Wireless IQ. External base station features are shown in Figure 2, and described on page 3. Internal controls and connectors are shown in Figure 11 on page 20.
  • Page 7 Front – (See A on Figure 2, page 2.) Four power supply lights are on when the base station has AC power. “A” TALK light is on during channel-A transmission. “B” TALK light is on during channel-B transmission. VEHICLE PRESENT light is on when a vehicle is present in the drive-thru lane or when the system is in vehicle-detect override.
  • Page 8: Communicator

    COMMUNICATOR ® Features and Controls Power Channel button Channel “B” “A1” button Channel Channel “A2” “A1” button Channel “A2” Power button Volume- Volume- Channel Headset cable “B” Volume- Volume- connector down down Odyssey IQ all-in-one Belt-pac Communicator headset Communicator ® Figure 3.
  • Page 9: How To Use The Communicator

    COMMUNICATOR Registration ® During installation of the Wireless IQ, each Communicator was registered for use with a specific base station. The base station thereby recognizes all Communicators registered to it when their power is on, and will be able to tell the difference between them and other electronic equipment operating on similar frequencies.
  • Page 10 When the STATUS light returns to its previous condition, press the START REGISTRATION button and repeat the registration procedure. If the registration fails again: In the USA call HME Customer Support at 1-800-848-4468. Outside the USA, call your local HME representative for assistance.
  • Page 11: Battery Removal And Replacement

    Battery Removal and Replacement COM6000BP Belt-pac Batteries — To change batteries: Battery-release If a battery is weak when Belt-pac Battery latch power is turned on, a voice in the earpiece will say “Battery low.” If a battery becomes weak during operation, a voice in the earpiece will say “Change battery.”...
  • Page 12: Battery Charger

    Battery Charger Up to four batteries can be charged in the charger at the same time. Charging time is approximately 2.5 hours. The battery status lights next to each charging port are explained below. Up to six fully charged batteries can be stored in the battery storage ports. A yellow light stays on steady next to each charging port while the port is empty.
  • Page 13: Wireless Iq Operation

    Hands-Free (HF), ® Auto-Hands-Free (AHF) or Push-To-Talk (PTT) modes. If your store does not have HF capability, the Wireless IQ should be operated in the PTT mode, according to the instructions on the following pages for single-lane or dual-lane stores.
  • Page 14: Single-Lane Operation (One Base Station For One Speaker Post)

    Single-Lane Operation (one base station for one speaker post) Hands-Free (HF) Mode With the power off, press and hold the volume-up ▲ and B buttons while you press and release the PWR button to turn the power on in the HF mode. The COMMUNICATOR will remember this setting.
  • Page 15: Dual-Lane Operation (Two Base Stations For Two Speaker Posts)

    Dual-Lane Operation (two base stations for two speaker posts) Hands-Free (HF) Mode With the COMMUNICATOR power off, press and hold the ® volume-up ▲ and B buttons while you press and release the PWR button to turn the power on in the HF mode. The Communicator will remember this setting.
  • Page 16: Tandem Operation (Two Base Stations For Two Speaker Posts)

    Tandem Operation (two base stations for two speaker posts) In Tandem operation, customers at Order Point #1 are served by Order Taker #1, and customers at Order Point #2 are served by Order Taker #2. If a customer arrives at Order Point #2 when there is no customer at Order Point #1, a message will be played automatically from Speaker Post or Menu Board #2 saying “Please pull forward.”...
  • Page 17: Internal Communication

    Auto Hands-Free (AHF) Mode (Only Order Taker #1) Order Taker #1 only, with the power off, press and hold the NOTE: volume-up ▲ and A1 button while you press and release the PWR In Tandem operation, button to turn the power on in the AHF mode. if Order Taker #2’s As a customer approaches Order Point #1, you will hear an alert Communicator is set in...
  • Page 18: Speed-Team Operation

    If there is a Switcher Board, place the S2 switch in the IN position to use the wired backup system. When using the Wireless IQ system, the S2 switch must be in the OUT position. Figure 10. S2 switch on Switcher Board...
  • Page 19: Message Repeater Operation

    Message Repeater Operation (Refer to Figure 2 on page 2) To record RED MESSAGE Be certain the RED MESSAGE switch is in the ON position. CAUTION: Press and release the RECORD MODE button on the base station once. In Tandem base ⎯...
  • Page 20: Equipment Care And Cleaning

    Foam muffs on headset earpieces can easily be replaced for sanitary purposes. To order extra foam muffs, call your local HME sales representative. Battery Charger Avoid splashing water or grease on the battery charger. CAUTION: Clean the battery charger monthly as follows.
  • Page 21: In Case Of Problems

    ® COMMUNICATOR PWR button is pressed. “Headset failed” is Headset may be Use another headset. Call HME.* defective. heard in headset when Communicator PWR button is pressed. No sound is heard in Power may be off at Check circuit breaker for building.
  • Page 22 Call HME.* defective. Personnel hear Circuit board may be Check to see if status lights on customers in ceiling defective. base station are lit. Call HME.* speaker or headsets, ® COMMUNICATOR Use another Communicator. but cannot hear each may be defective.
  • Page 23 HME equipment after the electricity comes on again, unplug the AC power adapters from their electrical outlets and wait 15 seconds, then plug them back in.
  • Page 24: Base Station Internal Controls And Indicators

    Base Station Internal Controls and Indicators 11 12 13 14 15 Figure 11. Base station internal features 1. COMMUNICATOR ID display ® 2. Status light 3. Reset button 4. Ant2 antenna connector 5. Ant1 antenna connector 6. Start registration button 7.
  • Page 25: Equipment Specifications

    EQUIPMENT SPECIFICATIONS Base Station Voltage input 16VAC ±2.5V AC current input 2.5A maximum Audio distortion 5% maximum level Outside speaker output 3 watts RMS into 8 ohms Ceiling speaker power 3 watts RMS into 8 ohms TX/RX frequency 2400MHz – 2483.5MHz Dimensions 7.75”H x 12.75”W x 3.8”D (197 mm x 323 mm x 97 mm)
  • Page 26: Fcc Notice

    The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met. Hereby, HM Electronics, Inc. declares that the Wireless IQ System is in compliance with the essential requirements and other relevant provisions of R&TTE Directive 1999/5/EC.
  • Page 27 (manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful life. The WEEE Directive covers most HME products being sold into the EU as of August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

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