Troubleshooting - Kalkhoff Pedelec Impulse Original User Manual

9 Troubleshooting

TEXT
Battery heats up to more than
45°C during charging.
Battery is not charging.
Battery is damaged.
Range of the battery seems low.
"Speed sensor signal missing" /
"SPEED"
"Battery communication error"
Charging process of your 17 Ah
battery ends before completion.
The LED in the charger (where
present) is flashing red.
24 Original User Manual | Pedelec Impulse 2.0
CAUSE
High ambient temperatures
Damaged battery
Ambient temperature is too
high or too low
Accident or fall involving the
Pedelec or the battery has
fallen out.
Capacity of the battery cells
depends on the temperature.
Spoke magnet has slipped
out of position
Speed sensor defective
Cable connection defective
No connection between mo-
tor and battery
You have run the battery
down to empty
In this case, the charging cur-
rent is too high
SOLUTION
Suspend the charging process and allow the bat-
tery to cool down. Then charge the battery in a
cooler environment. If the problem still occurs,
contact your specialist cycle shop; the battery
may need to be replaced.
Damaged batteries must neither be charged nor
used for another application. Contact your spe-
cialist cycle shop; the battery may need to be
replaced.
You can charge the battery at temperatures be-
tween 0°C and 45°C.
A damaged battery must neither be charged nor
used for another application. Contact your spe-
cialist cycle shop; the battery may need to be
replaced.
Protect the battery from heat by standing your
Pedelec in the shade, for example.
Make sure the spoke magnet has not slipped. It
should be as close as possible to the sensor on the
chain stay (max. 5 mm clearance).
2
1 Spoke magnet
2 Sensor on chain stay
Consult your specialist cycle shop.
Consult your specialist cycle shop.
Connect the battery to the charger.
Use a different battery.
Consult your specialist cycle shop.
Pull the mains plug out of the charger and then
plug it in again. Now the battery should charge
fully. If the problem persists, please contact your
specialist cycle shop.
Disconnect the battery from the charger and then
connect it again. If the error message still ap-
pears, contact your specialist cycle shop and have
the staff there check the battery and charger.
1