Risco WisDom User Manual
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Risco WisDom User Manual

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Elwood Graham
February 16, 2025

I continue to receive every few days tamper alarms on my wireless Risco Wisdom alarm system. The alarm system is 18 years old. I have replaced the batteries in the window and door sensors. What else may I do to fix this occurrence? It has become so annoying I **** ready to decommission the system. How do I decommission the system? Thank youl.

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1 comments:
Mr. Anderson
February 16, 2025

To fix tamper alarms on an 18-year-old Risco WisDom alarm system, follow these steps:

1. Check Tamper Switches – Ensure that the tamper switches on the box and wall mounting are properly engaged and not loose.

2. Secure the Enclosure – Make sure the front panel is correctly snapped onto the back panel and that the tamper spring is properly positioned.

3. Inspect Wiring – Verify that all wiring connections are secure and that no loose connections are triggering the tamper alarm.

4. Battery Check – If the system has a low battery, replace it with the same type, ensuring correct polarity, and wait up to 15 minutes for the fault to clear.

5. Confirm Supervision Settings – If using wireless accessories, check that the supervision time is correctly set to avoid false tamper alarms.

6. Reset the System – After making adjustments, reset the system and check if the tamper alarm persists.

7. Check for Physical Damage – Given the system’s age, inspect for worn-out components or corrosion that may affect tamper switches.

If the problem continues, professional servicing may be required.

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Summary of Contents for Risco WisDom

  • Page 1 User Manual...

  • Page 2: Important Notice

    This manual is delivered subject to the following conditions and restrictions: ♦ This manual contains proprietary information belonging to RISCO Group. Such information is supplied solely for the purpose of assisting explicitly and properly authorized users of the system. ♦...

  • Page 3: Table Of Contents

    Table of Contents SUMMARY OF USER COMMANDS ........6 CHAPTER 1: INTRODUCTION ..........9 WisDom Main Features ..................10 WisDom Architecture ..................11 CHAPTER 2: OPERATING THE WISDOM ......12 Operating Tools ....................12 Voice Messaging ....................13 LED Indicators....................14 Power LED....................... 14 Set LED ......................
  • Page 4 Receiving an Event Call................36 Acknowledge Menu..................36 CHAPTER 5: USER CODES..........38 Setting / Changing User Codes ..............38 Deleting User Codes..................39 CHAPTER 6: MAIN USER SETTINGS........40 Defining System Time and Date ..............40 Defining Follow-Me Numbers ................. 41 WisDom User Manual...
  • Page 5 Premises Operation of the Family Message Center ......... 47 Programming Functions Keys ............... 47 CHAPTER 7: COMPLETE MENU OF USER FUNCTIONS ..50 APPENDIX A: SYSTEM FAULTS .........57 APPENDIX B: SYSTEM SOUNDS ........59 APPENDIX C: TERMS AND DEFINITIONS ......60 APPENDIX D: SCHEDULING TABLE ........62 WisDom User Manual...

  • Page 6: Summary Of User Commands

    View Partition > [5]>Code > Status Activate Output [B] > [6]>Code > Chime On/Off > [7]>Code > View Fault > [8]>Code > Zones Omit [0]>Code > >[Zone No.] > Define Follow-Me >[2]>[2]>[1]>[Code] > Phone View Alarm >[3]>[2]>[Code]> Memory WisDom User Manual...
  • Page 7 Edit Date >[2] >[6]>[Grand Master Code]> Automatic Set/Unset >[5] >[Schedule No]>[1] Function A for 2 seconds activation Function B for 2 seconds activation Function C for 2 seconds activation >[4]>[Grand Master Code]> Zone Testing (Walk Test) >[2] WisDom User Manual...
  • Page 8 WisDom User Manual...

  • Page 9: Chapter 1: Introduction

    SMS or E-mail messages (via the AGM). You can place a household appliance or premises lighting under the control of the WisDom , where it can be conveniently turned on and off automatically or by user command from the system keys, wireless key fobs or remote phone.

  • Page 10: Wisdom Main Features

    WisDom Main Features The following table lists the main features of the WisDom: Feature Maximum Capability Total Wireless Zones Wired Zones Partitions / Areas User Codes Programmable Outputs Total Key fobs Wireless Keypads Follow Me Numbers Scheduling Weekly Programs WisDom User Manual...

  • Page 11: Wisdom Architecture

    WisDom Architecture Your WisDom controls and monitors a variety of sensors, detectors, and contacts placed throughout the premises, which provide perimeter and interior intruder protection. The system is supervised, meaning that the panel checks the status of each sensor to detect problems. If the panel detects fault it will notify you with beeps and indicator lights on the panel itself.

  • Page 12: Chapter 2: Operating The Wisdom

    ♦ If your system is equipped with RISCO Group's AGM it can provide information about the system by SMS and enable to operate the system using SMS commands for setting and unsetting the system and more.

  • Page 13: Voice Messaging

    WisDom can announce various local messages to occupants. The number of voice messages that can be announced by the WisDom is large. This manual mentions only several of them while others are self-explanatory and will be announced while operating the system.

  • Page 14: Led Indicators

    The system is in its Exit Delay time period. RAPID FLASH Indicates an alarm condition or after unsetting an alarmed system while the display is in Alarm Memory mode. To restore the display to Normal Operation mode, press WisDom User Manual...

  • Page 15: Ready Led

    LED is normally lit when Part Set mode is selected. Condition Description At least one intrusion zone is omitted, or Part Set mode is selected. There are no omitted zones in Unset the system is in Set mode mode (Although there are omitted zones). WisDom User Manual...

  • Page 16: Fault Led

    2-way communication. There is no new message. Keys Functionality The keys on the WisDom can be used for a variety of functions. Each key is explained below. Numerical Keys Numerical keys are used to input the numeric codes that may be...

  • Page 17: Control Keys

    Refer to table on stored page 6 for the options activated by this key. Scrolls up a list or moves the cursor to the left. Scrolls down a list or moves the cursor to the right. WisDom User Manual...

  • Page 18: Emergency Keys

    Emergency Keys The WisDom has three dedicated sets of emergency keys. Each set of keys must be pressed simultaneously for at least 2 seconds in order to be activated. The following table describes the Emergency keys and their optional corresponding messages. The system sounds that results...

  • Page 19: Quick Key Operation

    P: Partition is PARTIAL set R: Partition Ready a: Partition in Alarm LCD Blank Display If defined by your engineer two minutes after the last keypad operation the keypad will be disabled and the following display will appear on the WisDom User Manual...
  • Page 20 To perform setting or unsetting while the system is in Blank Display mode: NOTE: For detailed instructions regarding setting or unsetting your system refer to Chapter 3. Release the keypad by pressing [CODE] + Within 2 minutes time press: for Full setting. for Partial setting. for unsetting WisDom User Manual...

  • Page 21: Chapter 3: Local Setting And Unsetting Of The System

    In this case, secure or omit the violated zone(s), and then proceed. Remember, fire protection and the protection offered by the emergency keys are always set and always available. Your WisDom offers the following kinds of settings: ♦ Full, page 22 ♦ Partial, page 23 ♦...

  • Page 22: Full Setting

    " System is setting , Please exit now " NOTE: Ask your engineer for the defied exit route. When the Exit Delay time period has expired the system is set, the Set LED lights steadily and a confirmation message will be announced: “System is set” WisDom User Manual...

  • Page 23: Part Setting

    If defined by your engineer press for quick Part setting. If required, leave the premises and close the door. During the Exit Delay time period, the keypad beeps, the Set LED flashes and the Omit LED lights, indicating the omitted interior zones. WisDom User Manual...

  • Page 24: Partition Setting

    Partition Setting One of the WisDom’s advantages is its ability to divide the system to up to 3 partitions. Each partition may be viewed as a separate security system, each of which can be Full set, Part set and unset individually regardless of the condition of the other partitions.
  • Page 25 3 1-2-3-4 To set partition 3 in Quick Full mode (If defined) press: To set partition 3 with code 1234 in Part mode press: 3 1-2-3-4 To set partition 3 in Quick Part set mode (if defined) press: WisDom User Manual...

  • Page 26: Unsetting

    A confirmation message will be heard. NOTE: If outside the premises, open an "Entry" door. The WisDom beeps, indicating that the Entry Delay time period has begun. The following message will be heard: "System is unsetting.

  • Page 27: Partition Unsetting

    User Code Duress Code 1-2-3-4 1-2-3-5 5-6-7-8 5-6-7-9 6-7-8-9 6-7-8-0 IMPORTANT: Under no circumstances must the duress code be used haphazardly or without reason. ARCs, along with Police Departments, treat duress codes very seriously and take immediate action. WisDom User Manual...

  • Page 28: Unsetting After An Alarm

    When silencing an alarm the system goes into unset state. To unset an alarm using a user code: If outside the premises, open an "entry" door. The WisDom beeps, indicating that the Entry Delay period has begun. Observe the system LEDs. If the SET LED is flashing and the display shows the distributed zone, an alarm has occurred in the system.

  • Page 29: Resetting After An Alarm

    [Y] and press Use the . A one hour time window is opened for the engineer to program user functions and be able to reset your system locally (Quick key [*][2][]8] from the main user menu). WisDom User Manual...

  • Page 30: Chapter 4: Remote Phone System Operation

    Chapter 4: Remote Phone System Operation The WisDom enables you to operate the system from remote phone. This consists of initiating a telephone call to or from the system, and interacting with voice menus that guide you through your required remote operation.
  • Page 31 Once you have entered the remote access code the following message is announced: ” Please enter your user code, followed by [#] ”. Enter the user code you usually enter in the WisDom followed by [#]. NOTE: If an invalid user code is entered the “Wrong Code” message will be heard.

  • Page 32: Operations Menu

    Changing FM Numbers [6][1] Listening In to the premises [6][2] Talking into the premises [7][1] Playing a Memo Message [7][2] Recording a Memo Message Exiting the System [∗] To return to the previous menu To repeat the menu options WisDom User Manual...

  • Page 33: Two Way Communication

    It also enables you to remotely talk into your premises via the WisDom loudspeaker, for example, to guide someone in distress. Unlike regular phone conversations listening and talking cannot be performed simultaneously.

  • Page 34: Family Message Center

    NOTE: At the premises, when you switch from Talk mode to Listen mode, the WisDom’s speaker sounds a beep. During Talking mode the Message LED is off. During Listen In mode the Message LED flashes rapidly. To stop 2 way communication: Press [*] to stop listening and talking and return to the Operations menu.

  • Page 35: Receiving Calls From The System

    NOTE: The MESSAGE LED in the WisDom flashes rapidity when a new message has been recorded. The LED turns off after the message has been heard. When you record a new message, the previous message is deleted.

  • Page 36: Receiving An Event Call

    If no voice is detected, the event message will start playing 5 seconds after phone pick up. Interference noise on the telephone line might be recognized by the WisDom as a phone pick up and by that start playing the event message before the phone has been picked up by you.
  • Page 37 NOTE: The Access to the Operations Menu and Listen and Talk options are only announced if your FM number has permission to access these options. For more information refer to page 45. To repeat the event message WisDom User Manual...

  • Page 38: Chapter 5: User Codes

    Chapter 5: User Codes To perform many of the WisDom functions, a security code (often called a user code) must used. Each individual using the system is assigned a user code, which, in turn, is linked to an Authority Level.

  • Page 39: Deleting User Codes

    For example, to assign a user code to user index number 6, press NOTE: In the WisDom system, the User Index number is from 00 to 32. The User Index number 00 belongs to the Grand Master user code. Enter the new code and press If successful, a single confirmation beep is sounded, and a message is displayed.

  • Page 40: Chapter 6: Main User Settings

    (Grand Master or Manager only) The correct time and date must be set to ensure proper operation of the Wisdom. The date and time are defined and changes from the Clocks option in the User Functions menu. To set/change the system time: From the User Functions menu, select [6] Clocks.

  • Page 41: Defining Follow-Me Numbers

    Select one of the following options ENABLE FM NO 1: ENABLE FM NO 1: REMOTE PROGRAM:N REMOTE PROGRAM:N to define the permission: Y: The user on the FM phone can enter the Remote Operations menu and perform all available options. WisDom User Manual...
  • Page 42 To delete a number, place the cursor in the first position and press [ ] [0]. When done with your complete entry, press to store it. Up to 32 digits can be included in the phone number. WisDom User Manual...

  • Page 43: Scheduling Weekly Programs

    2) Enter your user code followed by 3) Select [5] for scheduler. 4) Select the program index number you want to define 5) Select [1] Set/Unset 6) Follow the LCD display messages that will guide you through the programming procedure. WisDom User Manual...

  • Page 44: Defining A Po Activation Program

    N: During holidays, POs are activated in the same way as defined in the time windows of the week. Y: POs are activated during the holiday according to the time schedule defined in the next step (holiday definition). WisDom User Manual...

  • Page 45: Defining A User Unsetting Limitation Program

    Enabling and Disabling Local Announcement Messages Upon event occurrence, the WisDom can announce the security situation to occupants of the premises by sounding a local Announcement message. This Announcement message can be enabled or disabled, per event.
  • Page 46 [11] Functions Key messages (Menu) [12] Walk Test 5) Use the key to select one of the following options: [N]: To disable the local Announcement message for the selected event. [Y]: To enable the local Announcement message for the selected event. WisDom User Manual...

  • Page 47: Premises Operation Of The Family Message Center

    Programming Functions Keys The WisDom enables you to record a series of commands and assign them to a Function key. When the Function key is pressed for 2 seconds, the recorded commands are executed from beginning to end.
  • Page 48 (or the Function key you selected in step 4). The series of characters is saved and assigned to the selected Function key. 7) If required, select an additional Function key to program and repeat the above procedure. WisDom User Manual...
  • Page 49 Using the Control Keys to Program Function Keys In step 5 of the previous procedure, the keys are used to toggle between and enter characters that represent keys on the WisDom keypad. The following is a list of these characters and the keys they represent: Character Represents The Numerical keys from 0 to 9.

  • Page 50: Chapter 7: Complete Menu Of User Functions

    Chapter 7: Complete Menu of User Functions Functions Your WisDom comes with a variety of selectable user functions that become available when you enter the User Functions mode. This chapter lists the complete menu of user functions. To enter the User Functions mode, press followed by the function Index or quick key (see the table below) and your user code.
  • Page 51 Delete Deletes a message that has been sent to the LCD from Remote the Upload/Download software. Message WisDom User Manual...
  • Page 52 Quick Function Description If defined by your engineer the WisDom can be defined Anti- Code to be not ready to Set after an alarm or tamper condition. To restore the system to Normal Operation mode, an engineer code or an Anti-code must be entered. Entering the code supplied by the engineer at this location will restore the system to the Normal Operation mode.
  • Page 53 Use to control the system chime or any function involving Control the Chime feature. Buzzer Use to control the buzzer or any function involving the Control buzzer feature. Keypad This option provides the ability to silence the sound Sound of the WisDom keys. WisDom User Manual...
  • Page 54 Used to automatically Full set of the system at a specific time within the next 24 hours. Next Set works for one time only since the system deletes the setting after it is acted upon. Next Used to automatically unset of the system at a specific WisDom User Manual...
  • Page 55 7 Voice Messages Message Enables to specify the order in which messages are announced when receiving a call from the WisDom. Structure There are 2 options: [Common, Event, Partition, Zone] [Event, Partition, Zone, Common]...
  • Page 56 For detailed information refer to page 55. 9 Engineer Programming Full Accesses the full menu of programming options. Partial Accesses a limited menu of programming options. NOTE: Refer to the WisDom Installation and Programming Manual for more information about the Engineer Programming functions. WisDom User Manual...

  • Page 57: Appendix A: System Faults

    False code P=1 False code P=1 Fault system will report will automatically NOTE: P=1 a false code as a be removed from refers to the fault. the system. partition in which the false code was entered. WisDom User Manual...
  • Page 58 It is recommended Low Battery Z=01 Z=01 [Zone X] " transmitter low to call your ZONE 01 ZONE 01 Zone Fault battery has been engineer to detected in a replace battery in certain zone. the relevant wireless transmitter. WisDom User Manual...

  • Page 59: Appendix B: System Sounds

    Keypad beeps may be disabled at the user's discretion. See "Buzzer Control" on page 5. Any intrusion zone, if selected for the chime feature, will, when violated during the unset period, cause the Wisdom to annunciate the event. The chime may be disabled at the user's discretion. WisDom User Manual...

  • Page 60: Appendix C: Terms And Definitions

    Central Station, the system can send Event messages to a designated system user's telephone. Key-Fob: The Key-Fob is a 4-button wireless transmitter that allows you to set and unset your alarm system as well as send a panic alarm and activate a relay output. WisDom User Manual...
  • Page 61 Partition: One of the WisDom advantages is its ability to divide any system into a number of partitions. You can think of each partition as a separate security system that can be armed and unset individually. Tamper: A device that prevents system hardware from being tampered with by triggering an alarm whenever a hardware component is opened.

  • Page 62: Appendix D: Scheduling Table

    User # Name User Unset Limitation NOTE: You can choose any user in the system. Start Time Stop Time Start Time Stop Time 2 1 HH:MM 1 HH:MM 2 HH:MM HH:MM Sunday Monday Tuesday Wednesday Thursday Friday Saturday WisDom User Manual...
  • Page 63 Notes WisDom User Manual...
  • Page 64 RISCO Group Limited Warranty RISCO Group and its subsidiaries and affiliates ("Seller") warrants its products to be free from defects in materials and workmanship under normal use for 24 months from the date of production. Because Seller does not install or connect the product and because the product may be used in conjunction with products not manufactured by the Seller, Seller can not guarantee the performance of the security system which uses this product.

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