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Troubleshooting
Before you contact your Canon dealer or service outlet, check the items listed below. If a log message is
displayed, refer to the log message list for the log details and the appropriate response.
The VB101 does not start up. The Power lamp does not light.
Check that the AC cable is connected correctly.
Switch the VB101 off and then on again (
If the power lamp stays orange and does not change to green, this indicates that there is a system fault.
Restore the factory default settings (
The initial setup tools do not work.
Check that the RS-232C cable used for setup is connected correctly.
Check that you have selected the correct COM port.
Check that there are no other active applications (terminal software, etc.) that are using
the COM port.
The baud rate for the initial setup tools is fixed at 9600. Check that the baud rate for the
PC's COM port is 9600.
I cannot access the VB101 over the network.
Check that the LAN cable is connected correctly.
Check that the VB101 network settings are correct. In particular, check that the IP address,
subnet mask and default gateway address settings are valid for the network you are using.
If you have changed the IP address, the new IP address does not take effect until you
reboot the VB101.
If access authority for the VB101 is being used, check the settings (
Check that the IP address or URL settings in the viewer software are correct.
The video does not appear.
Check that the camera is switched on and that the video cable is connected correctly.
Check that the viewer software is correctly installed.
If the video quality is poor, check the quality settings on the VB101. Also, check settings
such as the number of background colors as on the viewer PC.
You can limit the number of viewers that can access the VB101 at the same time. This
message is displayed without a video image when this limit is exceeded.
If you cannot see the video using the Java Viewer, check system settings such as the
browser version. Up-to-date information is provided on the VB101 website.
(URL: http://www.x-zone.canon.co.jp/WebView-E/index.htm)
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P.23).
P.106). If this does not resolve the problem, contact your Canon dealer.
P.50).
I can't control the camera.
Checked that the RS-232C cable for camera control is connected correctly.
Check that the VB101 control port for the corresponding camera is set correctly.
Check that the VB101 camera control is not restricted.
If you have changed the baud rate for the serial port on the camera, ensure that the
camera control baud rate setting on the VB101 matches the camera settings (
I forgot the password.
You will have to return the VB101 to a service center. Please contact your Canon dealer
or Canon Sales Co., Inc.
I cannot record images or carry out an image search.
Check that the memory card has been inserted properly.
The maximum number of images that can be recorded is 1000. When the number of
recorded images exceeds 1000, erase images that you do not need or replace the
memory card.
Check that the camera is on and the cable has been connected properly.
A maximum of 32K bytes can be recorded for each image. Reduce the size of the image
or lower the image quality.
If there is an error in the search results, try to recover the index (/card/images/index.vbi).
Click on the "Rebuild" button (Rebuilding the recorded picture list) on the Administration
tools page to recover the index (
P.56).
c
If you have a problem, consult the ReadMe also. The ReadMe file may contain
important information not included in this manual. Be sure to read this file.
Note
Troubleshooting
P.40).
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Table of Contents
Troubleshooting
