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Toshiba PERCEPTION 4000 User Manual

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PERCEPTION 4000
PERCEPTION 4000
STANDARD TELEPHONE USER GUIDE
Release 2.0
TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
© COPYRIGHT 1993
All rights reserved. No part of this manual may be reproduced in any form or by any means —
graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of
information retrieval systems — without express written permission of the publisher of this material.
Issue 2, December 1993
SECTION 4000-003-000

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  • Page 1 PERCEPTION 4000 STANDARD TELEPHONE USER GUIDE Release 2.0 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. © COPYRIGHT 1993 All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of information retrieval systems —...
  • Page 2 Toshiba America Information Systems, Inc. disclaims any liability arising out of the failure to obtain such a license. Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.

  • Page 3: Table Of Contents

    Table of Contents PERCEPTION 4000 TABLE OF CONTENTS SUBJECT PAGE INTRODUCTION General Description ......................iii Purpose ..........................iii Organization ........................iii How to Use This Guide..................... iv CHAPTER 1 GENERAL INFORMATION ....................1-1 Physical Characteristics....................1-1 Tones ..........................1-1 Ringing Patterns ....................... 1-3 Timers..........................

  • Page 4: Subject Page

    PERCEPTION 4000 TABLE OF CONTENTS SUBJECT PAGE Night Answer Access......................2-29 Speed Calling ........................2-30 Swap..........................2-31 Three-way Calling ......................2-31 Voice Paging ........................2-33 APPENDIX CUSTOMIZED LISTINGS ..................... A-1 Code Call Paging Zones....................A-1 Code Call Identity Codes ....................A-2 Voice Paging Zones ......................

  • Page 5: Introduction

    Introduction PERCEPTION 4000 INTRODUCTION GENERAL DESCRIPTION The PERCEPTION® 4000 system provides your standard telephone with a variety of calling and messaging features. Available call features include basic functions such as Call Forward, Call Park, and Call Pickup, as well as convenient operations such as Swap and Eight Par ty Conference.

  • Page 6: How To Use This Guide

    After performing each of your telephone’s features by using this guide, and becoming familiar with the details involved in feature operation, you may want to refer to your PERCEPTION 4000 Standard Telephone Quick Reference Guide for abbreviated instructions for the most commonly- used telephone features.
  • Page 7 PERCEPTION 4000 INTRODUCTION ACTION TEXT SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A PROCEDURE ARE NUMBERED AND ENTERED IN THE LEFT-HAND COLUMN. CHAPTER TITLES PERCEPTION 4000 FEATURE OPERATION FIRST LEVEL CALL WAITING TRANSFER HEADINGS The Call Waiting Transfer feature allows you to place a current call on “soft hold”...

  • Page 9: General Information

    GENERAL INFORMATION PHYSICAL CHARACTERISTICS Each feature provided by the PERCEPTION 4000 system is accessed by using the station dialpad and/or the station’s hookswitch or Tap key. Generally, the hookswitch or Tap key is used to place or return to a party on “soft hold,”...
  • Page 10 PERCEPTION 4000 GENERAL INFORMATION OVERRIDE ACCESS TONE Following Override Warning Tone, the subject of an Attendant Override will hear a continuous low volume tone while the call is being overridden. QUIET TONE A silent tone which is heard by parties placed on hold when a system does not utilize the Music-on-Hold feature.

  • Page 11: Ringing Patterns

    PERCEPTION 4000 GENERAL INFORMATION RINGING PATTERNS Each ringing pattern that is supported by the PERCEPTION 4000 system is described below. A visual depiction of each ringing pattern is provided at the end of this user guide. INTERNAL CALL RINGING Indicated by a ringing signal every 4 seconds.

  • Page 13: Feature Operation

    ACCOUNT CODE ENTRY Account codes provide a method of categorizing incoming and outgoing calls on the PERCEPTION 4000 system’s Station Message Detail Recording (SMDR) report. Categories can designate specific individuals or companies so that calls can be easily billed. Your telephone may be required to enter an account code either for all outgoing calls or for all outgoing toll calls (Forced Account Code entry).

  • Page 14: Attendant Access

    “800” are always considered toll-free and ordinarily do not require account code entry. 5. The PERCEPTION 4000 system can be programmed so that only certain account codes will be accepted. If an entered account code does not match an account code that has been programmed into the system database, then reorder tone will sound.

  • Page 15: Authorization Code Entry

    This allows you to place certain types of calls from any station in the PERCEPTION 4000 system, regardless of the station’s individual restrictions. The call allowances will remain in effect for the duration of the call, after which the station’s original calling restrictions...

  • Page 16: Call Forward

    PERCEPTION 4000 FEATURE OPERATION 4. Proceed with dialing the destination call number or desired feature access code. To Enter an Authorization Code from a Station Involved in a Call: 1. Press the hookswitch. The connected caller will be placed on “soft hold.” Listen for recall dial tone.
  • Page 17 PERCEPTION 4000 FEATURE OPERATION To Forward Calls: 1. From an idle telephone, enter Listen for recall dial tone. the Call Forward—All Calls, Call Forward—No Answer, or Call Forward—Busy/No Answer access code. 2. Dial the destination number. When dialing an off-premises number, include any necessary trunk access code or Least Cost Routing (LCR) access code.

  • Page 18: Call Hold

    PERCEPTION 4000 FEATURE OPERATION Answer will not route calls to a Do Not Disturb station’s Call Forward destination. 9. If you call a station that is forwarded to another station, and that destination station is busy (and does not have Call Forward registered), your call will ring the initially-called station (if the station is idle).

  • Page 19: Call Park

    PERCEPTION 4000 FEATURE OPERATION CALL PARK By using the Call Park feature, you can hold an active call at any extension, and then retrieve the call at the same (Local) or another (Remote) extension. Only one call at a time can be parked to a single directory number.

  • Page 20: Call Pickup

    PERCEPTION 4000 FEATURE OPERATION To Retrieve a Call Remotely: 1. Go off-hook. 2. Enter the Call Park—Remote Listen for recall dial tone. access code. 3. Dial the directory number of You will be connected to the parked call. the station/line to which the call is parked.
  • Page 21 PERCEPTION 4000 FEATURE OPERATION 3. Wait to be connected to the calling party. To Answer a Call Ringing in Another Call Pickup Group: 1. Listen for dial tone. 2. Enter the Call Listen for recall dial tone. Pickup—Directed Group access code.

  • Page 22: Call Transfer

    PERCEPTION 4000 FEATURE OPERATION CALL TRANSFER You can transfer a call to another station, an attendant, or an outside party, by using your station’s hookswitch and dialing the desired destination number. Transferred calls can be announced to the destination party or can be routed without an announcement.

  • Page 23: Call Waiting

    PERCEPTION 4000 FEATURE OPERATION NOTES: 1. Any internal call can be transferred to either another station or a trunk party. External trunk calls can be transferred to another station or, if allowed by your system and your telephone, to another trunk party.

  • Page 24: Call Waiting Transfer

    PERCEPTION 4000 FEATURE OPERATION 4. You cannot form a three-way conference with the originally-held party and the new call. 5. After accessing a camped-on call, you can use the Call Waiting Transfer feature to transfer one of the calls to another destination.

  • Page 25: Camp-On

    PERCEPTION 4000 FEATURE OPERATION CAMP-ON When dialing a busy line (trunk or station), you can wait on- or off-hook for the line to become idle. When you camp-on to a station or trunk and remain off-hook, you will be connected to the called station/trunk when it becomes idle.

  • Page 26: Camp-On Transfer

    PERCEPTION 4000 FEATURE OPERATION To Manually Cancel a Registered Camp-on: When placing a call on “soft hold,” listen for recall dial tone. 1. Press the hookswitch to place any current call on “soft hold.” ...or... Go off-hook. Listen for success tone.

  • Page 27: Code Calling

    PERCEPTION 4000 FEATURE OPERATION To Perform a Camp-on Transfer: After establishing a two-way connection, placing the call on “soft hold,” and dialing a busy third party: 1. Wait for success tone and then The formerly-held call will now be camped-on to the busy line.
  • Page 28 PERCEPTION 4000 FEATURE OPERATION 4. Hang up. The paged party can If you hang up before entering a complete code, the held call will recall now retrieve the held call. your station..or . . . If you have initiated a code call...

  • Page 29: Consultation Hold

    PERCEPTION 4000 FEATURE OPERATION CONSULTATION HOLD Consultation Hold allows you to place a current call on “soft hold” and consult with a third party. You can also join both parties to form a three- way conference (see Three-way Calling). To Consult with a Third Party: 1.

  • Page 30: Dictation Machine Access

    3. Data calls placed from a standard telephone must be performed through a station associated modem, rather than through the PERCEPTION 4000 system. DICTATION MACHINE ACCESS You can access an individual dictation machine or dictation machine group through the use of Dictation Machine Individual/Group access codes.

  • Page 31: Direct Isdn Service Access

    PERCEPTION 4000 FEATURE OPERATION To Call a Dictation Machine Group: 1. Enter the Dictation Listen for recall dial tone. Machine—Group access code. 2. Enter the number of the An idle dictation machine within the group will ring. Listen for ringback dictation machine group (2 tone.
  • Page 32 PERCEPTION 4000 FEATURE OPERATION To Access an ISDN Service and Enable Calling Party Number Presentation: 1. To enable the presentation of Listen for dial tone. Calling Party Number information to the distant end, If your station’s Class of Service does not allow access to the Calling enter the Calling Party Party Number Presentation feature, you will hear reorder tone.

  • Page 33: Direct Trunk Group Access

    PERCEPTION 4000 FEATURE OPERATION NOTES: 1. Information that is sent to the distant end through Calling Party Number Presentation will be either the calling station’s assigned Direct Inward Dialing (DID) directory number or the predefined Listed Directory Number (LDN) of the utilized ISDN trunk group.
  • Page 34 PERCEPTION 4000 FEATURE OPERATION 2. Enter the Do Not Disturb Listen for success tone. access code. 3. Press the hookswitch to return to any held caller. To Register Do Not Disturb from an Idle State: 1. Take your telephone off-hook.

  • Page 35: Eight Party Conference

    PERCEPTION 4000 FEATURE OPERATION 6. You can leave a message for a station that has Do Not Disturb registered; however, you cannot place message callbacks to a Do Not Disturb station. 7. An attendant can override a station’s Do Not Disturb mode and can either ring the station or camp a call onto the station.
  • Page 36 PERCEPTION 4000 FEATURE OPERATION Listen for recall dial tone. 7. Dial the number of the fourth Listen for ringback tone. party. 8. When the connection is If the party is busy or does not answer, you can return to the held established, press the conference by pressing the hookswitch.

  • Page 37: Hotline

    PERCEPTION 4000 PERCEPTION 4000 FEATURE OPERATION FEATURE OPERATION 6. You can release one party at a time from an ongoing conference. When pressing the hookswitch and entering the Eight Par ty Conference Release access code, the last-added party will be disconnected.

  • Page 38: Least Cost Routing Access

    PERCEPTION 4000 FEATURE OPERATION You will hear ringback tone if the destination is idle. If the destination is busy or does not answer, your operational alternatives are the same as when a call is dialed manually (Camp-on, Message Waiting, etc.).

  • Page 39: Message Waiting

    When a dialed destination is busy or does not answer, you can leave a message at the station through Callback Messaging so that the called party can return your call. If your PERCEPTION 4000 system has a connected voice mail system, you can also leave a message for a station user by calling or being routed to the station’s voice mailbox.
  • Page 40 PERCEPTION 4000 FEATURE OPERATION To Register a Callback Message: After dialing a busy or unanswered station: 1. Press the hookswitch. Listen for recall dial tone. 2. Enter the Message Waiting Listen for success tone. Registration access code. 3. Hang up your telephone.

  • Page 41: Night Answer Access

    For further information, refer to the Voice Mail Station User Guide that applies to the voice mail system used with your PERCEPTION 4000 system. 2. Any callback message that has been left at a station will be...

  • Page 42: Speed Calling

    PERCEPTION 4000 FEATURE OPERATION PERCEPTION 4000 FEATURE OPERATION To Answer a Night Answer Call: 1. Enter the Night Answer After hearing the night answer bell: access code. 2. Enter the number of the You will be connected to the incoming call. Answer the call as an ringing night answer bell (1 ~ 3 incoming trunk call.

  • Page 43: Swap

    PERCEPTION 4000 PERCEPTION 4000 FEATURE OPERATION FEATURE OPERATION NOTES: 1. You can place a current call on “soft hold” by pressing the hookswitch, and then place a call via Speed Calling. To return to the held call, simply hang up and the held call will recall to your telephone.
  • Page 44 PERCEPTION 4000 FEATURE OPERATION To Form a Three-way Conference: 1. Establish a two-way connection. 2. Press the hookswitch to place Listen for recall dial tone. the party on “soft hold.” 3. Dial the station or directory The call will proceed as a normal call. When the called party answers, number of the other member you will be connected to the party.

  • Page 45: Voice Paging

    PERCEPTION 4000 FEATURE OPERATION VOICE PAGING You can page an individual via a voice page if your system is equipped for this operation. You can page the party to pick up another held call, to pick up your call, or to call your station. Paging can be directed to one or all paging zones.
  • Page 46 PERCEPTION 4000 FEATURE OPERATION NOTES: 1. While a call is being held in a paging zone, that zone will be unavailable to all other users. The zone will be available only when the call is picked up by the paged party, when the called party hangs up, or when the call recalls to the station that initiated the page.
  • Page 47 PERCEPTION 4000 FEATURE OPERATION TONE TEMPORAL PATTERN FREQUENCY INDICATION (TIME IN SECONDS) (Hz) The call you placed is being Advance A: 440, 480 routed through a more Tone B: Silence expensive route. The station or trunk you Busy have dialed is busy or is...
  • Page 48 PERCEPTION 4000 FEATURE OPERATION ON/OFF INTERVAL CALL (IN SECONDS) TYPE INTERNAL CALL 1 SECOND ON, 3 SECONDS OFF EXTERNAL ATTENDANT CALL .4 SECOND ON, .2 SECOND OFF, .4 SECOND ON , 3 SECONDS OFF RECALL 1 SECOND ON, 1 SECOND OFF...

  • Page 49: Appendix

    Appendix PERCEPTION 4000 CUSTOMIZED LISTINGS Code Call Paging Zones ZONE CODE CALL AREA...

  • Page 50: Code Call Identity Codes

    PERCEPTION 4000 CUSTOMIZED LISTINGS Code Call Identity Codes ZONE IDENTITY OF PARTY...

  • Page 51: Voice Paging Zones

    PERCEPTION 4000 PERCEPTION 4000 CUSTOMIZED LISTINGS CUSTOMIZED LISTINGS Voice Paging Zones ZONE PAGING AREA Voice Paging Zones ZONE CODE CALL AREA...

  • Page 52: Feature Access Codes

    PERCEPTION 4000 CUSTOMIZED LISTINGS Feature Access Codes FEATURE ACCESS CODE Account Code Entry Authorization Code Call Forward—All Calls Call Forward —Busy Call Forward—Busy/No Answer Call Forward Cancellation Call Hold Calling Party Number Presentation Calling Party Number Restriction Call Park—Local Call Park—Remote Call Pickup—Group...

  • Page 53: Trunk Group Access Codes

    PERCEPTION 4000 CUSTOMIZED LISTINGS Trunk Group Access Codes TRUNK GROUP ACCESS CODE...

  • Page 54: Frequently Called Numbers

    PERCEPTION 4000 CUSTOMIZED LISTINGS Frequently Called Numbers NAME NUMBER...

  • Page 55: Index

    Index PERCEPTION 4000 PERCEPTION 4000 INDEX INDEX Consultation Hold 2-17 Customized Listings A-1 Night Answer Access 2-29 Account Code Entry 2-1 Advance Tone 1-1, 2-35 Attendant Access 2-2 Attendant Call Ringing 1-3, 2-36 Data Privacy 2-17 Optional Account Code Entry 2-1...

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