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PROBLEM SOLVING
Problem
The remote control is not working.
You see the on-screen message.
Viewing card error.
You have forgotten your secret PIN
code.
Please note: The first thing to do before sending the DMP to service is to:
1: Perform "Diagnostic" procedure in System Information menu.
2: Try downloading new software into the DMP.
With this procedure, the new software may solve the problem in the quickest and most efficient way.
See the relevant section "Receiver Upgrade" earlier on in this manual.
What to do if you can't solve the problem
If you have tried all of the actions suggested above, without solving the problem, please contact your
dealer or Service Provider.
FRONT PANEL DISPLAY
When power-up, front processor
version, boot version and system
software version is shown.
When starting from standby, prod-
uct variant and system software
version is shown.
Remaining time in percent during
the download procedure.
The DMP is in standby mode, and
current time is shown.
Channel number in TV mode.
Channel number in radio mode.
GB 30
Possible causes
Battery exhausted.
Remote control is incorrectly
aimed.
The DMP is in standby mode.
The DMP can't recognise or detect
your Smartcard.
What to do
Change the batteries (both).
Aim the remote control at box.
Check that nothing blocks the front
panel.
Check if (.) is flashing on the front
panel display when you press a button.
If not replace the batteries (both).
Check that you are using the proper
Smartcard. Check that the Smartcard
has been correctly inserted with the
gold chip downwards. If the problem
persists, you may have a problem with
the card.
Contact your dealer or Service Pro-
vider.
Contact your Service Provider.
They will help you set it up again.
RF channel in tuning mode.
When downloading new software
via the air.
When downloading new software
via the Serial RS232 socket.
Error messages. For service per-
sonnel
Lights when no signal is being re-
ceived.
Flashes when pressing a button
on the remote control.
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