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5.6
TRANSFER AN EXTERNAL CALL TO ANOTHER EXTENSION
Format:
Press <FLASH KEY> or tap the Hook Switch to get internal dial tone, then dial the
desired extension number and hang up
Description: Allows an extension to transfer a received external call to another extension
Example: Extension 805 receives an external call. To transfer this call to extension 807,
extension 805 must press the <FLASH KEY> or tap the Hook Switch to get internal
dial tone, then dial 807. During the transfer, the external caller is put on hold and
receives Music on Hold. When extension 807 lifts the receiver, the external caller is
transferred; Music on Hold stops and the conversation can resume.
There are 4 different cases when A transfers an external call to B:
•
Extension A does not hang up, extension B lifts the handset
Communication between A and B is established. The external caller is put on hold
with Music on Hold. Whoever hangs up (A or B), the system will transfer the external
call to the other.
•
Extension A does not hang up, extension B does not answer extension A.
If extension B does not answer extension A within a certain period, then extension A
will be reconnected to the external caller and extension B will stop ringing.
If extension A wants to reconnect to the external call before extension B times out,
extension A must go On-Hook, then go Off-Hook to get internal dial tone and dial #7
(Call Pick Up) to reconnect to the external call. Extension B will stop ringing.
•
Extension A hangs up and extension B answers within a certain period.
The external caller will be transferred to extension B.
•
Extension A hangs up, but extension B does not answer the call. Within a certain
period, the external caller will be transferred back to extension A. If extension A does
not answer the call within a certain period or is busy, then the external call will be
lost.
The range for recognizing a Hook Switch tap generated line break as an
•
Note:
internal flash can be programmed from 550ms to 2000ms (see Paragraph 6.14).
•
After pressing the <FLASH KEY> or tapping the Hook Switch and hearing internal
dial tone, extension A should dial the number of extension B within a short period,
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