Advertisement
11
Troubleshooting .............
Before contacting the service centre, you are advised
to follow the instructions below:
• You are advised to fully charge the battery for
optimal operation.
• Avoid storing large amounts of data in your phone
as this may affect its performance.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall
your battery, then turn your phone on.
• Check the battery power level, charge for at least
20 minutes.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End
key.
• Remove the battery and re-insert it, then restart the
phone.
My phone turns off by itself
• Check whether your phone is locked when not in
use, and make sure you don't accidentally turn off
your phone when locking it by pressing the End key.
• Check the battery charge level.
35
My phone can't charge properly
• Make sure you are using a standard battery and the
charger from the box.
• Make sure your battery is inserted properl. It must
be inserted before plugging in the charger.
• Make sure that your battery is not completely
discharged; if battery power is empty for a long time,
it may take around 20 minutes to display the battery
charger indicator on the screen.
• Make sure charging is carried out under normal
conditions (0°C to +40°C).
• When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No
service" is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is
overloaded.
My phone can't connect to the Internet
• Make sure that the internet access service of your
SIM card is available.
• Check your phone's Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
36
Advertisement
Need help?
Do you have a question about the onetouch 5041 and is the answer not in the manual?
Questions and answers
tcl onetouch 5041 Swedish language manual
The micro SIM card is too big and the nano SIM is too small
To use a micro SIM card with the TCL onetouch 5041, follow these steps:
1. Power off your phone before inserting or removing the SIM card.
2. Push the micro SIM card into the card slot with the gold-colored contacts facing down.
3. Insert the battery by connecting the gold contacts in the device battery cavity.
4. Carefully align the back cover with the tabs and press it into place.
Your phone will power on even without a SIM card, but inserting one allows full functionality.
This answer is automatically generated
Install simcard
To install a SIM card in a TCL OneTouch 5041:
1. Power off the phone.
2. Remove the back cover.
3. Insert the SIM card into the SIM card slot with the gold-colored contacts facing down.
4. Insert the battery by aligning the gold contacts in the battery cavity.
5. Reattach the back cover by aligning the tabs and pressing it into place.
Ensure the SIM card is properly inserted before turning the phone back on.
This answer is automatically generated
Where does the SIM card go?
The SIM card slot on the TCL OneTouch 5041 is located inside the phone. To insert the SIM card, power off the phone, then push the SIM card into the card slot with the gold-colored contacts facing down.
This answer is automatically generated