Related Manuals for Arris SURFboard S34 DOCSIS
Summary of Contents for Arris SURFboard S34 DOCSIS
- Page 1 SURFboard S34 DOCSIS 3.1 Cable Modem ® ® User Guide, Revision 1.0 P/N: VA-Retail-2024-05-0001...
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Page 2: Table Of Contents
Chapter 1: Safety and regulatory information........... 3 Important safety instructions..................3 FCC statements....................... 5 FCC interference statement................. 5 Caring for the environment by recycling your ARRIS equipment........6 Chapter 2: Introduction................7 In the box........................7 Additional items needed (not included)................ 8 System requirements......................8... -
Page 3: Chapter 1: Safety And Regulatory Information
Chapter 1 Safety and regulatory information Read all safety and regulatory information before installing your cable modem and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■... - Page 4 Chapter 1: Safety and regulatory information to plugs and convenience receptacles and examine the point where they exit from the device. ■ Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. ■...
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Page 5: Fcc Statements
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment. FCC radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. -
Page 6: Caring For The Environment By Recycling Your Arris Equipment
Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. For additional information, please visit the ARRIS Support website: www.arris.com/selfhelp. ®... -
Page 7: Chapter 2: Introduction
S34 operational status and network configuration settings. In the box Before installing your S34, check that the following items are included in the box. If any items are missing, please visit the ARRIS Support website: http://www.arris.com/selfhelp. S34 package contents Item Description S34 cable modem DOCSIS 3.1 cable modem... -
Page 8: Additional Items Needed (Not Included)
10.4 or higher ® ● UNIX ® ● Linux ® Contact information For customer service, technical support, and additional ARRIS product information: ■ Visit the ARRIS Support website: www.arris.com/selfhelp ® ® SURFboard S34 DOCSIS 3.1 Cable Modem User Guide Revision 1.0... -
Page 9: Chapter 3: Product Overview
Chapter 3 Product overview Front panel There is only one LED bar on the S34 front panel. It is located beneath the SURFboard logo on the front of the S34. S34 front view S34 front panel LED status indicator LED color Description Amber (solid) Power on/off status... -
Page 10: Rear Panel
Chapter 3: Product overview Rear panel S34 rear view S34 rear panel ports & connectors Port name Description 1 GE and 2.5 GE Ethernet ports for RJ-45 network cable connections: Green: LED indicates a GigE data connection is made Amber: LED indicates a 10/100 Mbps data connection is made Coaxial cable connector +12 VDC Power connector Warning: To avoid any damage to your S34, only use the power... -
Page 11: Cable Modem Label
Cable modem label The cable modem label is located on the bottom of your S34. It contains the cable modem information that you may need when contacting your service provider or ARRIS Technical Support. To receive internet service, contact your service provider for assistance. You may have to provide the following information listed on the label. -
Page 12: Chapter 4: Getting Started
SBC app. For details on how to set up, refer to the SURFboard Central User Guide for Cable Modems available on the http:// www.arris.com/selfhelp. ■ Using client device (laptop/desktop): If you are using your client device (laptop/Desktop) with a wired Ethernet connection, then see... - Page 13 Chapter 4: Getting started S34 connection diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of your S34.
- Page 14 12. Type a valid URL (such as www.surfboard.com) in the Address bar and then press Enter. The ARRIS SURFboard website should open. If the website fails to open, please contact your service provider for assistance to either reactivate your cable modem or check for possible signal issues.
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Page 15: Chapter 5: Using Your Web Manager
Chapter 5 Using your Web Manager You can use the S34 Web Manager to view and monitor the device operational status and network configuration settings. You can also use the Web Manager to reset or reboot your device. Note: If you did not purchase your S34 from a retail store, you may notice that some of the S34 web manager configuration settings may be blocked ad cannot be modified. - Page 16 Chapter 5: Using your Web Manager 6. Click Apply to open the Web Manager. 7. On the Login Settings screen, on first use, you will be prompted for a new password. Enter password in the Old Password field and then the new password in the New Password field.
- Page 17 Chapter 5: Using your Web Manager S34 opening screen The S34 Web Manger screen appears. ® ® SURFboard S34 DOCSIS 3.1 Cable Modem User Guide Revision 1.0...
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Page 18: S34 Web Manager Screen Options
Chapter 5: Using your Web Manager S34 Connection screen S34 web manager screen options Menu buttons You can use the web manager buttons to view the status and network configuration screens for your S34. ■ The S34 menu buttons are displayed along the top of the S34 web manager screen. To display a specific web manager screen, click the menu button. -
Page 19: Get Help
Chapter 5: Using your Web Manager Screen Option Function This information may be useful to help diagnose and correct any problems that may occur with the cable modem. Addresses Provides the serial number and MAC addresses for the cable modem and computers connected on your home network. -
Page 20: Chapter 6: Monitoring Your Cable Modem And Connected Network
This information may be useful to help diagnose and correct any problems that may occur with your cable modem. You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance. To open the Downstream bonded channels screen: 1. -
Page 21: Restart Your S34
Chapter 6: Monitoring your cable modem and connected network S34 downstream bonded channels screen 3. Press F5 to refresh or update the information on the screen. Restart your S34 To restart your S34: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your S34. - Page 22 Chapter 6: Monitoring your cable modem and connected network 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your S34. 2. Press and hold the indented Reset button for 10 seconds or until the front panel LED flashes.
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Page 23: Chapter 7: Troubleshooting Tips
■ If none of the above solutions resolves the problem, visit the ARRIS Support website at www.arris.com/selfhelp for assistance. Cannot access the internet ■ Check that all cable and power connections on your cable modem and computer are properly connected. - Page 24 4855 Peachtree Industrial Blvd., Suite 200 Norcross, GA 30093 SURFboard and SURFboard logo are registered trademarks of Vantiva USA LLC. ARRIS and the ARRIS logo are registered trademarks of CommScope and used under license by Vantiva USA LLC. All rights reserved.
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