Arris SURFboard SB8200 User Manual
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- Quick start manual ,
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- Quick start card (2 pages)
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Summary of Contents for Arris SURFboard SB8200
- Page 1 SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide August 2016 Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
- Page 2 ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
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Page 3: Table Of Contents
Exit the SB8200 Web Manager ..................23 Troubleshooting Tips ..................... 24 Solutions .......................... 24 Front Panel LED Icons and Error Conditions ..............25 PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. - Page 4 Warranty Information ................... 26 PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
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Page 5: Safety And Regulatory Information
Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. - Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
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Page 7: Fcc Statements
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment... - Page 8 établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
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Page 9: Caring For The Environment By Recycling
Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. -
Page 10: Getting Started
SB8200. In the Box Before installing your SB8200, check that the following items are included in the box. If any items are missing, please call ARRIS Customer Support at 1-877-466-8646 for assistance. Table 1. SB8200 Package Contents Item... -
Page 11: Additional Item(S) Needed (Not Included)
For customer service and technical support, choose one of the following methods: Visit the ARRIS Support website: www.arris.com/consumer Call ARRIS Technical Support: 1-877-466-8646 (toll-free) PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 12: Product Overview
- Indicates DOCSIS 3.1 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 13: Rear Panel
3. Remove the paper clip or small object from the Reset opening. Reset the Cable Modem Configuration Settings for more information on restoring the factory default settings on your SB8200. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 14: Cable Modem Label
Model name (SB8200) Serial number (S/N) MAC address (HFC MAC ID) PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 15: Installing The Cable Modem
4. Connect the other end of the Ethernet cable to the Ethernet port on your computer. 5. Connect the power cord to the Power port on the rear of your SB8200. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 16: Establish An Internet Connection
Explorer, Google Chrome, Firefox, or Safari) on the computer. 4. Type a valid URL (such as www.surfboard.com) in the Address bar and then press Enter. The ARRIS SURFboard website should open. If it fails to open, please contact your service provider for assistance. -
Page 17: Using The Cable Modem Web Manager
2. Type the default LAN IP address, 192.168.100.1, in the Address bar. 3. Press Enter. The SB8200 Status screen displays. Figure 5: SB8200 Status Screen PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 18: Sb8200 Web Manager Screen Options
This information may be useful to help diagnose and correct any problems that may occur with the cable modem. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 19: Get Help
Exit the SB8200 Web Manager To exit the SB8200 Web Manager: Click Close button) in the upper right corner of the web browser window. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 20: Monitoring Your Cable Modem And Connected Network
Help is available to resolve any connection issues that resulted in a “failed” state during the cable modem startup. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. - Page 21 3. Press F5 to refresh or update the information on the screen. Figure 10: SB8200 Status Screen (1 of 2) Figure 11: SB8200 Status Screen (2 of 2) PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
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Page 22: View The Cable Modem Event Log
You will have to contact your service provider to obtain special authorization to change the cable modem frequencies and other configuration settings on your SB8200. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 23: Reset The Cable Modem Configuration Settings
Exit the SB8200 Web Manager To exit the SB8200 Web Manager: Click Close button) in the upper right corner of the web browser window. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 24: Troubleshooting Tips
your cable service is operating properly. If none of the above solutions resolves the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved. -
Page 25: Front Panel Led Icons And Error Conditions
FLASHING Upstream send channel cannot Upstream channel is lost be acquired FLASHING IP registration is unsuccessful IP registration is lost PN 365-095-30000 x.2 SURFboard SB8200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2016. All rights reserved. - Page 26 Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
- Page 27 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.
- Page 28 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...
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Questions and answers
Can I set up a 5 ghz and a 2.4 ghz network in my house with this product?
Where do I connect my router to the modem?
Connect the router to the Arris SURFboard SB8200 modem using an Ethernet cable. Plug one end of the cable into the modem's Ethernet port and the other end into the router's WAN (Internet) port.
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Just purchased a new arris surfboard sb8200. The unit is all plugged in. the top 3 lights come on. The 4th light (the internet light) shows a steady flashing. it never turns off. I've waited and waited. It never turns off. I have no tv service or computer or phone service. How long is a reasonable length of time for the 4th light to continue flashing?
During startup, all four LEDs on the Arris SURFboard SB8200 will flash and then light up solid in sequence. The exact duration of flashing is not specified.
This answer is automatically generated