BLACKSTONE 2307 - 36" GRIDDLE Manual

SAFETY ALERT KEY

Indicates a hazardous situation that, if not avoided, will result in death or serious injury.

Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

Indicates a hazardous situation that, if not avoided, could result in death or serious injury.

NOTICE
Indicates information considered important, but not hazard related (e.g. messages related to property damage).

IMPORTANT SAFETY INFORMATION

If you smell gas:

• Shut off gas to the appliance.
• Extinguish any open flame.
• Open hood (if applicable).
• If odor continues, keep away from the appliance and immediately call your gas supplier or your fire department.
  Failure to follow these instructions could result in fire or property damage, personal injury or death.

• NEVER operate this appliance unattended.
• If a fire should occur, keep away from the appliance and immediately call your fire department. DO NOT attempt to extinguish an oil or a grease fire with water.
  Failure to follow these instructions could result in fire or property damage, personal injury or death.

• DO NOT store or use gasoline or other flammable liquids or vapors in the vicinity of this or any other appliance.
• An LPG cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.

GAS APPLIANCE SAFETY

• The use of alcohol, prescription, or non-prescription drugs may impair the consumer's ability to properly assemble or safely operate the appliance.
• Keep children and pets away from the appliance at all times.
• Have a type BC or ABC fire extinguisher readily available.

DO NOT USE FOR PURPOSES OTHER THAN INTENDED.

• DO NOT use for commercial cooking.
• DO NOT use this appliance as a heater.

Improper installation, use, adjustment, alteration, service, modification, or maintenance can cause injury or property damage. Refer to this manual.

INSTALLATION MUST CONFORM WITH LOCAL CODES.
In the absence of local codes, installation must conform with either ANSI Z223.1/NFPA 54, CSA B149.1, or CSA B149.2.
FOR OUTDOOR USE ONLY.

WARRANTY

TO ENABLE THIS WARRANTY, YOU WILL NEED TO PROVIDE:
Your appliance's Serial Number
The Serial Number can be found on your appliance's Manufacturer label.
(The Manufacturer label is a large silver sticker found on the body of your appliance.)

Register your appliance at BlackstoneProducts.com/register

ASSEMBLY GUIDE

EXPLODED VIEW

PARTS LIST

34. Hardware pack (1 piece)
    1. M6x15 screws (51 pieces)
    2. M5x10 screws (38 pieces)
    3. M5 step bolts (4 pieces)
    4. M6 side shelf pegs (6 pieces)
    5. M6 step bolts (8 pieces)
    6. Washers (6 pieces)
    7. Spares
    8. Wing nuts (6 pieces)

ASSEMBLY INSTRUCTIONS

Find a large, clean area to assemble your appliance.
Remove all packing material before assembling.

Sharp edges. Wear gloves while assembling.

Heavy pieces. Two people should assemble this appliance.

NOT INCLUDED:
LPG cylinder
Size: 18 x 12 in (45 x 30 cm), 20 lb (9 kg)
LPG cylinder must include collar to protect LPG cylinder valve.

NOT INCLUDED:
AA battery

NOT INCLUDED:
#3 Phillips head screwdriver

1. Place the cart base upside down and screw on the four (4) lockable caster wheels.
   (Ensure that the caster wheels are locked before attaching them.)
   
2. Set the cart base on its wheels, and use three (3) M6x15 screws [a.] to attach the left-rear leg to the cart base.
   
3. Use three (3) M6x15 screws [a.] to attach the front-left leg to the cart base.
   
4. Use three (3) M6x15 screws [a.] to attach the rear-right leg to the cart base.
   
5. Use two (2) M6x15 screws [a.] to attach the front-right leg to the cart base.
   
6. Use six (6) M5x10 screws [b.] to attach the back panel to the rear-left leg and rear-right leg.
   
7. Use four (4) M5x10 screws [b.] to attach the left drawer panel and right drawer panel to the back panel.
   
8. Use three (3) M6x15 screws [a.] to attach the left drawer panel to the cart base.
   
9. Use three (3) M6x15 screws [a.] to attach the right drawer panel to the cart base.
   
10. Align the holes on the drawer heat shield with the holes on the left and right drawer panels.
    
11. Use four (4) M5x10 screws [b.] to attach the top bracket to the front-left and front-right legs, and secure the drawer heat shield to the left and right drawer panels.
    
12. With the help of another person, set the griddle body on its back and use fourteen (14) M6x15 screws [a.] to attach the griddle cart to the griddle body.
    
13. With the help of another person, set the griddle on its feet. Use four (4) M5x10 screws [b.] to attach the side panel with the black plug to the rear-left leg and the front-left leg. (Note: the plug is removable for future use if desired for gas hose routing.)
    
14. Use four (4) M5x10 screws [b.] to attach the other side panel to the rear-right leg and front-right leg.
    
15. Use two (2) M6x15 screws [a.] to attach the cart door handle to the left cart door.
    
16. Attach the left cart door to the cart by first
    1. inserting the door into the upper door hinge pin, then
       
    2. inserting the lower door hinge pin into the cart base.
       
17. Attach the right cart door to the cart by first
    1. inserting the door into the upper door hinge pin, then
       
    2. inserting the lower door hinge pin into the cart base.
       
18. Use seven (7) M5x10 screws [b.] to attach the lower drawer front panel to the one (1) drawer body.
    
19. Insert one (1) drawer handle into two (2) handle standoffs. Use two (2) M6x15 screws [a.] to attach one (1) drawer handle to the lower drawer front panel.
    
20. Use seven (7) M5x10 screws [b.] to attach one (1) drawer body to the upper drawer front panel.
    
21. Insert one (1) drawer handle into two (2) handle standoffs. Use two (2) M6x15 screws [a.] to attach one (1) drawer handle to the upper drawer front panel.
    
22. Pull out the four (4) drawer sliding tracks from the left and right drawer panels. Insert the upper and lower drawer sliding tracks into the cart tracks. (Note: the upper drawer front panel is shorter, and the lower drawer front panel is taller.)
    
23. Use two (2) M5x10 screws [b.] to attach the paper towel holder to the front-left leg.
    
24. Use four (4) M6x15 screws [a.] to attach one (1) garbage bag bracket (A) to the front-right leg, and one (1) garbage bag bracket (B) to the back-right leg.
    
25. Use four (4) M5 step bolts [c.] to attach the garbage bag holder to the garbage bag holder brackets.
    
26. Use eight (8) M6x15 screws [a.] to install the four (4) side shelf brackets. (one side shelf bracket (A) and one side shelf bracket (B) per side.)
    
27. Screw two (2) M6 step bolts [e.] into the top holes of the left side shelf. Repeat with the right side shelf.
    Use three (3) wing nuts [h.] to attach three (3) washers [f.] and three (3) M6 side shelf pegs [d.] to the left side shelf. Repeat with the right side shelf.
    
28. Hook the left side shelf's M6 step bolts onto the shelf brackets on the left side of the griddle. Secure the shelf with two (2) M6 step bolts [e.] in the bottom holes of the shelf brackets. Repeat with the right side shelf.
    
29. Place the cutting board on the right side shelf.
    
30. Install the four (4) control knobs by pushing them into place in the OFF position.
    
31. Use the two M6x15 screws [a.] to attach the handle to the griddle hood.
    
32. Open the hood. With the help of another person, place the griddle top on the main body by aligning the four (4) pins to the holes of the body.
    

Make sure the front pins are seated in the holes, then push the griddle top back.

33. Hang the rear grease cup with grease cup liner on the back of the unit.
    
34. Proceed to USING YOUR APPLIANCE.
    

NOTICE
DO NOT leave the hood closed for more than 10 minutes while cooking.

NOTICE

• Maximum weight on the side shelf is 10 lbs (4.5 kg).
• The side shelf may get hot while appliance is in use.

USING YOUR APPLIANCE

BEFORE COOKING

CHECK BURNERS

Prior to connection and use, ensure that there is no debris caught in, or damage to, the head of the gas cylinder, regulator, hose, burner and burner ports.
Spiders and insects can nest within and clog the burner/venturi tube at the orifice.
Please reference the Troubleshooting chapter for burner cleaning instructions.

A clogged burner can lead to a fire beneath the appliance.
Burner should be removed and cleaned whenever blockages are found.

Ensure that the gas rail fuel nozzle orifice is correctly engaged within the burner opening.

Flammable items can combust if placed near the appliance.
Keep the appliance area clear and free from combustible materials, aerosol containers, gasoline and other flammable vapors and liquids.

THE MINIMUM AMBIENT OPERATING TEMPERATURE IS 0°F (-18°C).

SETTING UP YOUR OUTDOOR SPACE

THIS APPLIANCE MUST ONLY BE USED OUTDOORS.

• DO NOT use this appliance inside buildings, garages, or any other enclosed area.
• DO NOT install this appliance in or on a boat.
• DO NOT install this appliance in or on a recreational vehicle.

MAINTAIN PROPER CLEARANCES FROM COMBUSTIBLE MATERIAL.

• DO NOT use this appliance on or under any apartment or condominium balcony or deck.
• DO NOT obstruct the flow of combustion and ventilation air.
• DO NOT operate this appliance any closer than 36 in (1 m) from the sides and back of the appliance to combustible construction.
  
  A = 36 in (1 m)
• DO NOT use this appliance under overhead combustible construction.

SHELTERED OUTDOOR AREAS:
All openings must be permanently open; sliding doors, garage doors, windows or screened openings are not considered as permanent openings.
An appliance is considered to be outdoors if installed with shelter no more inclusive than:

1. With walls on three sides, but with no overhead cover.
   
2. Within a partial enclosure that includes an overhead cover and no more than two sidewalls. The sidewalls may be parallel, as in a breezeway, or at right angles to each other.
   
3. Within a partial enclosure that includes an overhead cover and three sidewalls, as long as 30% or more of the horizontal periphery of the enclosure is permanently open.
   

LPG CYLINDER REQUIREMENTS

FOR 20 LB (9 KG CYLINDERS)

• The LPG supply cylinder to be used must be constructed and marked in accordance with the specifications for LP gas cylinders, .U.S. Department of Transportation (DOT) or the Standard for Cylinders, Spheres and Tubes for the Transportation of Dangerous Goods, CAN/CSA-B339.
• Only LPG cylinders marked "propane" shall be used.
• The LPG cylinder supply system must be arranged for vapor withdrawal.
  • Always keep new LPG cylinders in upright position during use, transit or storage.
  • Always keep the ventilation opening(s) of the cylinder enclosure free and clear from debris.

THE LPG CYLINDER VALVE MUST HAVE:

• Type 1 valve outlet (thread on the outside).
• Safety relief valve.
• UL listed overfill Protection device (OPD). This OPD safety feature is identified by a unique triangular hand wheel.
• Dust cap.

The seal on the type 1 valve outlet could, over time, show marked and visible damage or deterioration that might cause a leak even with the connection tightened.

• A visual inspection for the seal must be carried out every time a LPG cylinder is replace or refilled.
• Any LPG cylinder showing signs of damage or deterioration as those illustrated including visible cracks and pitting, must be returned unused to the seller.

STORING LPG CYLINDERS

• DO NOT store a spare LPG cylinder under or near this appliance.
• DO NOT fill an LPG cylinder beyond 80% full.
  If the information above is not followed exactly, a fire causing death or serious injury may occur.

• The LPG cylinder must be turned OFF when the appliance is not in use.
• LPG cylinders must be stored outdoors and out of the reach of children.
• DO NOT store an LPG cylinder inside a building, garage, or any other enclosed area.

FILLING & EXCHANGE

• Use only those reputable exchange companies that inspect, precision fill, test and certify their cylinders. LPG dealer must purge new cylinder before filling.
• Volume of propane in cylinder will vary by temperature.

A frosty regulator indicates gas overfill.
Immediately close LPG cylinder valve and call local LPG dealer for assistance.

• DO NOT release liquid petroleum gas (LPG) into the atmosphere.
• To remove gas from LPG cylinder, contact a certified LPG dealer or local fire department for assistance.
• Exchange cylinder only for an OPD safety feature-equipped cylinder.

Your retailer can help you match a replacement LPG cylinder to your appliance.

LEAK TEST INSTRUCTIONS

• Leak test new and exchanged LPG cylinders BEFORE connecting to griddle.
• DO NOT smoke during leak test.
• DO NOT use an open flame to check for gas leaks.
• Appliance must be leak tested outdoors in a well-ventilated area, away from ignition sources such as gas fired or electrical appliances.
• During leak test, keep appliance away from open flames or sparks.

LEAK TEST: LPG CYLINDER
Use a clean paintbrush to brush a 10/90 mild soap and water solution onto joint areas of the LPG cylinder.
(Indicated by arrows in figure 01.)

• Leaks are indicated by growing bubbles.

If growing bubbles appear during leak test, DO NOT use or move the LPG cylinder.
Immediately contact an LPG supplier or fire department.

FITTINGS & HOSES

• Annual checking and tightening of metal fittings is recommended.
• Keep the fuel supply hose away from any heated surfaces.
• Before each use, check to see if hoses are cut or worn.
• Replace damaged hose before using appliance.

(Use only Blackstone approved valve, hose, or regulator. Failure to comply will
void the warranty.)

REGULATOR SAFETY

• Use this appliance, as purchased, only with gas and regulator/ valve assembly supplied. DO NOT use quick connect fittings or other add-ons.
• DO NOT cross thread (force at an improper angle) the connection between your LPG cylinder and regulator.
• If you can not connect the regulator, DO NOT use the regulator.

Regulator must be replaced with a Blackstone approved model by a professionally licensed, authorized dealer.

CONNECT THE LPG CYLINDER

ONLY USE A 20 LB (9 KG) CYLINDER

1. Turn the control knobs to OFF.
   
   1. Ensure that the LPG cylinder is OFF by turning the OPD hand wheel clockwise to a full stop.
   2. Remove the safety cap from the Type 1 valve outlet.
2. Hold the regulator in a straight line with the Type 1 valve outlet so as not to cross thread the connection.
   Center and insert the regulator nipple into the Type 1 valve outlet.
   Hand-tighten the coupling nut in a clockwise direction.
   (DO NOT use tools to connect.)
   If connection cannot be completed, disconnect regulator and repeat this step.
   
3. Open the cart door and pull out the gas tank sliding tray. Then, place the LPG cylinder on the tray. Secure the LPG cylinder by turning the mounting screw clockwise. Push the tray back into the cart.
   The safety relief valve must face away from the user while the appliance is in use.
   

LEAK TEST: VALVES, HOSE & REGULATOR

1. Turn the control knobs to OFF
2. Connect the regulator to the LPG cylinde.
3. Completely open the LPG tank by turning the OPD hand wheel counterclockwise.
   • If you hear a rushing sound, turn gas off immediately. There is a major leak at the connection.
   • Immediately close the LPG cylinder by turning the OPD hand wheel clockwise and re-tighten connections. If leaks cannot be stopped DO NOT TRY TO REPAIR.
4. Use a clean paintbrush to brush a 10/90 mild soap and water solutionn onto joint areas of valves and regulator.
   (Indicated by arrows in figure 02.)
   
   • Leaks are indicated by growing bubbles.
   • Immediately close the LPG cylinder by turning the OPD hand wheel clockwise and re-tighten connections.

If leaks cannot be stopped, DO NOT try to repair. Regulator must be replaced with a Blackstone approved model by a professionally licensed, authorized dealer.

DISCONNECTING THE LPG CYLINDER

1. Ensure that the control knobs are turned to OFF.
   
   1. Ensure that the LPG cylinder is OFF by turning the OPD hand wheel clockwise to a full stop.
   2. Turn the coupling nut counter-clockwise by hand to remove the regulator. (DO NOT use tools to disconnect.)
2. Place dust cap on LPG cylinder valve outlet whenever cylinder is not in use.
   Only install the type of dust cap on cylinder valve outlet that is provided with the cylinder valve. other types of caps or plugs may result in leakage propane.
   

IGNITION INSTRUCTIONS

CHECK VALVES

1. Turn knob to OFF position.
2. Push in knob and release. Knob should spring back.
   If knobs DO NOT spring back, replace valve assembly before using appliance.
3. Rotate knob to LOW then turn back to OFF. Knob should turn smoothly.

If burner does not ignite with open gas supply valve, gas will continue to flow out of burner and could accidentally/inadvertently ignite with risk of injury.
Ensure gas is OFF at the supply shut o valve before checking appliance valves.

BATTERY POWERED IGNITION

DO NOT lean over the appliance while lighting.

1. Insert one (1) AA battery (not included) under the ignitor button.
   Screw the button into place over the positive terminal.
   
2. Turn the control knob to OFF.
   Turn gas ON by turning the gas cylinder handwheel counterclockwise 1 to 3 turns.
   
3. Push and hold the ignitor button.
   Push and turn the control knob counter-clockwise to HIGH.
   (Release the ignitor button when the burner lights.)
   Adjust the temperature to desired level.

ALWAYS CHECK BURNER FLAME BEFORE USE

1. Light burners and rotate knobs from HIGH to LOW.
2. Look below the cooking surface to view burners. When knob is at HIGH, flames should be larger than when knob is at LOW.

HEALTHY FLAME PATTERN

1. Flickers of yellow color.
2. Dark blue color.
3. Vibrant blue.

YELLOW OR IRREGULAR
If there is a sudden drop or low flame issue, please reference the Troubleshooting chapter.

IF IGNITION DOES NOT OCCUR IN 5 SECONDS:

1. Turn the burner control knob OFF.
2. Wait 5 minutes.
3. Repeat the lighting procedure.

If burner does not ignite, please reference the Troubleshooting chapter.

PRODUCT SEASONING INSTRUCTIONS

WASHING YOUR PRODUCT TOP BEFORE FIRST USE

NOTICE
Soap will ruin a seasoned griddle. This is the only time you should use soap on the griddle cooking surface.

1. Wash the griddle cooking surface with hot, soapy water.
2. Rinse and dry completely.

SEASONING YOUR APPLIANCE

VIDEO TUTORIAL
How to Season a New Blackstone Griddle
youtube.com/watch?v=VspmDVnj2pI&t=3s

1. Wipe any debris off griddle top.
   
2. Set your griddle to high heat until your griddle top changes color. (~10 min)
   
3. Use tongs to hold a paper towel or cotton cloth and spread 2-3 tablespoons of your seasoning oil across the entire griddle top. When seasoning your griddle top,
   When seasoning your griddle top, remember to use a thin and even layer of oil—the easier it will be to burn it off.
   
4. The griddle top is ready for another layer of oil when it stops smoking. Repeat STEP 03 3-4 times, or until the griddle surface is black.
   

WHAT OIL IS BEST TO USE?

• Blackstone Seasoning and Cast Iron Conditioner.
  
• Any plant-based cooking oil.
• Rendered animal fat with no additives.

Properly dispose of the rags/towels used to spread oil on your griddle top for seasoning purposes to prevent fires that might occur due to spontaneous combustion.

Under the right conditions, residual oil on rags or towels can oxidize long after being removed from a heat source. The oxidation process itself produces heat which, if not dissipated, can build up and cause combustible materials (including the rags/towels themselves) to ignite.

PREVENTING RUST

Use your griddle frequently. Every time you cook, you are adding to the seasoning, which makes rust less likely.

NOTICE
If you live in a humid or coastal climate, your griddle may require more frequent seasonings between uses.

If rust appears on the griddle surface, rub it off with steel wool, low grit sandpaper or the Blackstone Pumice Stone and re-season the surface.

VIDEO TUTORIAL
Recovering your Blackstone Griddle Top
youtube.com/watch?v=thPE2IgnSiI

COOKING ON YOUR APPLIANCE

This appliance will be hot during and after use. Use longhandled utensils and oven mitts/protective gloves when handling potentially hot parts to protect against burns and splatters.

If the appliance is fitted with a paper towel holder, the arm must be in the open position while the appliance is in use.

NOTICE
DO NOT store any items within 3 in (8 cm) of the cooking surface while in use.

IF GREASE OR OTHER HOT MATERIAL DRIPS ONTO VALVE, HOSE OR REGULATOR:

1. Turn off gas supply immediately.
2. Determine the cause and correct it.
3. Clean and inspect valve, hose and regulator.
4. Perform a leak test. (Please reference the leak Test Instructions)

VIDEO RECIPES
Find recipes and cooking tips at:
BlackstoneProducts.com/recipes

youtube.com/BlackstoneGriddles

@blackstoneproducts

CLEANING YOUR PRODUCT TOP

Clean griddle top after each use, while still warm.

• DO NOT use soap on the griddle top. This will destroy the griddle's seasoning.

VIDEO TUTORIAL
How to Clean your Blackstone Griddle
youtube.com/watch?v=-Iedu9z6NPY

1. Push loose food debris into the grease cup with spatula or straight metal scraper.
   
2. Wipe down griddle top with paper towel.
   
3. Apply a few tablespoons of water to the griddle surface, then scrape the water and debris into the grease cup.
   (For stuck-on food residue, use a bit of coarse salt.)
   
4. Wipe again with a paper towel and dry completely.
   
5. Apply thin coat of cooking oil to maintain seasoning and protect the griddle top.
   

EMPTY YOUR GREASE CUP

The grease cup must be removed and emptied after each use.

Grease cup will be hot during and after use. DO NOT remove the grease cup until the griddle has completely cooled.

CARE AND MAINTENANCE

Grease build up can cause a fire. Clean any part of the appliance that gets hot and experiences grease build up after each use.

All cleaning and maintenance should be carried out when the appliance is cool and everything is turned OFF.

• DO NOT use abrasive pad on areas with graphics.
• If a bristle brush is used to clean any of the cooking surfaces, ensure no loose bristles remain on cooking surfaces prior to cooking.

APPLIANCE BODY:
Wash with warm soapy water and immediately wipe dry with a non-abrasive cloth. (DO NOT allow cleaning agents to rest on any porous surface for a prolonged amount of time.)

NOTICE
DO NOT use Citrisol, abrasive cleaners, or a concentrated cleaner on the appliance. This may result in damage to and failure of parts.

APPLIANCE STORAGE

DO NOT move the appliance when in use. Allow the appliance to cool to 115°F (45°C) before moving or storing.

Storage of an appliance indoors is only permissible if the gas supply is disconnected and removed from the appliance.

COVER FIT GUIDE
Always cover your appliance when stored outdoors.

To find a cover that will fit your appliance, visit
BlackstoneProducts.com/support.

CLEANING THE BURNER ASSEMBLY

To reduce chance of "flash-back" the procedure below should be followed at least once a month when spiders are most active or when your appliance has not been used for a period of time.

VIDEO TUTORIAL
How to Clean Your Burner Tube
youtube.com/watch?v=xKQTCrFCzf8

1. Ensure that the gas is turned OFF at control knobs and gas supply. Remove the griddle top.
2. Carefully detach and remove the burner.
   
3. Clean the inside of the burner:
   
   1. Run a bottle brush (not a wire brush) or a stiff wire bent into a small hook through each burner tube several times.
   2. Use compressed air to blow through the burner tube and out the burner ports (Wear eye protection).
4. Brush entire outer surface of burner to remove grime.
   
5. Clean any blocked ports with stiff wire such as an open paper clip.
   
6. Carefully replace burners and reattach, with attention to the location of the ignition needle.
   

The gas rail fuel nozzle must be reengaged within the burner opening.

TROUBLESHOOTING

SEASONING TROUBLESHOOTING

THERE IS A BROWNISH RESIDUE ON THE PRODUCT SURFACE

POSSIBLE CAUSES	SOLUTION
Too much oil was used. You turned off the heat too soon.	Turn your griddle on high and let it heat for 10-15 minutes. Scrape off as much of the thickened and partially cooked oil as you can. Re-season with a very thin layer of oil.

THE EDGES OF THE PRODUCT SURFACE ARE NOT BLACK

After using your griddle for multiple cooks, the seasoning will even out and improve.

IGNITION TROUBLESHOOTING

BURNER WILL NOT IGNITE

If ignition does not occur in 5 seconds:

1. Turn the burner control knob OFF.
2. Wait 5 minutes.
3. Repeat the lighting procedure.

If this does not work, to determine the cause, please try to ignite your appliance with a match.

MATCH LIGHTING INSTRUCTIONS
Before beginning, check for gas leaks. open hood (if applicable).

1. Turn control knob to OFF position.
2. Light a match (or long lighter) no shorter than 11 inches long.
   
3. Place the flame next to the burner.
4. Push in and turn the control knob to start gas flowing.
   Ensure burner lights and stays lit.

IF YOU CAN IGNITE YOUR APPLIANCE WITH A MATCH
POSSIBLE CAUSES	SOLUTION
Ignitor wire misaligned.	Ensure that the ignitor needle is positioned 3-7mm away from the burner, and aligned with the burner holes.
Damage to the ignition system.	Contact customer service for replacement parts.
Dead / improperly installed battery.	Replace with new battery.
IF YOU CAN NOT IGNITE YOUR APPLIANCE WITH A MATCH:
POSSIBLE CAUSES	SOLUTION
Burner tubes are not receiving fuel.	Clean the burner assembly to remove the obstruction.

GAS FLOW TROUBLESHOOTING

BURNER FLAMES ARE YELLOW OR IRREGULAR

• Appliance will not achieve a high heat or heats unevenly.
• Burner flames start strong, then immediately drop to low even when burner is set to high position.
• Flame height drops when a second burner is lit.
• Flames DO NOT extend the full length of the burner, or only run on one side of the burner.
• Burner flames are inconsistent.

POSSIBLE CAUSES	SOLUTION
Obstructions in the burner, gas jets, or fuel rail.	Clean the burner, jets, and gas hose.
Gas cylinder is empty or low.	Refill or replace the gas cylinder.
The regulator's flow limiting. device was triggered	Reset the safety system: Turn OFF the appliance, close the LPG cylinder valve, and disconnect the regulator from the LPG cylinder. Wait five minutes to allow the pressure to dissipate, then reconnect the regulator to the LPG cylinder and slowly open the OPD hand wheel one half turn. Ignite your appliance.
Regulator stuck in safety position.	Contact customer support for replacement parts.

A FLAME IS COMING OUT OF THE AIR GATE

POSSIBLE CAUSES	SOLUTION
Something is blocking the venturi in the burner	Clean the burner assembly to remove the obstruction

CUSTOMER SUPPORT

Visit us online at BlackstoneProducts.com/support for assistance concerning appliance use, replacement parts, or your warranty.

CUSTOMER SUPPORT HOURS:
Monday – Friday
7:00 am – 5:00 pm (Mountain Time)

Documents / Resources

References

• Register Product - Blackstone Products
• How To Season a New Blackstone Griddle | Blackstone Griddle - YouTube
• Recovering your Blackstone Griddle Top - YouTube
• Blackstone Recipes – Blackstone Products
• Blackstone Griddles - YouTube
• How to Clean Your Blackstone Griddle | Blackstone Griddles - YouTube
• Support – Blackstone Products
• How to Clean Your Burner Tube | Blackstone Griddles - YouTube

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