Page 1 ThinkSystem SD550 V3 User Guide Machine Types: 7DD2, 7DD9...
Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (March 2024) ©...
Page 3: Table Of Contents
System package contents ... Side bracket replacement ..183 Identify the system and access the Lenovo System board assembly replacement (trained XClarity Controller ....
Page 4 Chapter 7. System configuration . . . 229 Power on and power off problems ..273 Set the network connection for the Lenovo XClarity Power problems ... . . 274 Controller .
Page 7: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2024...
Page 8: Safety Inspection Checklist
1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
Page 9 Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
Page 10 ThinkSystem SD550 V3 User Guide viii...
Page 11: Chapter 1. Introduction
Chapter 1. Introduction Lenovo ThinkSystem SD550 V3 (Types 7DD2 and 7DD9) is a dense and economical two-socket node in a 2U rack form factor. Combining the efficiency and density of blades with the value and simplicity of rack-based servers, SD550 V3 delivers a cost-efficient scaleout platform that is thermally designed to deliver maximum performance in the smallest footprint.
Page 12 The Lenovo XClarity Controller consolidates multiple management functions in a single chip on the server system board. Some of the features that are unique to the Lenovo XClarity Controller are enhanced performance, higher-resolution remote video, and expanded security options.
Page 13: Tech Tips
The node provides a QR code on the system service label, which is on the node top cover, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo Service Information website.
Page 14: Security Advisories
Security advisories Lenovo is committed to developing products and services that adhere to the highest security standards in order to protect our customers and their data. When potential vulnerabilities are reported, it is the responsibility of the Lenovo Product Security Incident Response Team (PSIRT) to investigate and provide information to our customers so they may put mitigation plans in place as we work toward providing solutions.
Page 15: Specifications
Specifications Summary of the features and specifications of the chassis and node. Depending on the model, some features might not be available, or some specifications might not apply. Refer to the below table for specifications categories and the content of each category. Node technical Node mechanical Environmental...
Page 16: Chassis Specifications
Note: For the supported nodes for the D3 chassis, see “Chassis front view” on page Node technical specifications Summary of the technical specifications of the node. Depending on the model, some features might not be available, or some specifications might not apply. ThinkSystem SD550 V3 User Guide...
Page 17 • Supports UPI v2.0 links at higher width (x96) and speed: up to 12.8, 14.4, 16 GT/s • Thermal Design Power (TDP): up to 350 watts For a list of supported processors, see: https://serverproven.lenovo.com Memory Memory “Memory module installation rules and order” on page 47 for detailed information about memory configuration and setup.
Page 18 – Each PCIe expansion slot can support up to 75 watt PCIe adapter. • OCP module – One OCP module slot Graphics processing unit (GPU) Graphics processing unit (GPU) • Up to two 75-watt low-profile GPUs For a list of supported GPUs, see: https://serverproven.lenovo.com ThinkSystem SD550 V3 User Guide...
Page 19 Integrated functions and I/O connectors Integrated functions • Lenovo XClarity Controller (XCC), which provides service processor control and monitoring functions, video controller, and remote keyboard, video, mouse, and remote drive capabilities. • One XCC system management port to connect to a systems-management network. This RJ-45 connector is dedicated to the Lenovo XClarity Controller functions and runs at 10/100/1000 Mbps speed.
Page 20: Node Mechanical Specifications
“Deploy the operating system” on page 237. 　 Node mechanical specifications Summary of the mechanical specifications of the ThinkSystem SD550 V3 node. Depending on the model, some features might not be available, or some specifications might not apply. Dimension ThinkSystem SD550 V3 node •...
Page 21 Weight Maximum: • 13 kg (28.66 lbs) Chapter 1 Introduction...
Page 22: Environmental Specifications
Lenovo recommends that you consult with qualified experts in this field to determine whether you are in compliance with the applicable regulations.
Page 23 Ambient temperature management Ambient temperature management Adjust ambient temperature when specific components are installed. Notes: • To avoid throttling, make sure to adopt passive Direct Attach cables when network adapters with 100GbE or higher speed are installed. • Depending on the configuration, the processors require different types of heat sink. 1.
Page 24 – One OCP module – One of the following: 1. Up to sixteen 128 GB DIMMs with up to two PCIe adapters 2. Up to sixteen 96 GB DIMMs with up to two GPU adapters ThinkSystem SD550 V3 User Guide...
Page 25 If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 26 Surface debris is randomly collected from 10 areas of the data center on a 1.5 cm diameter disk of sticky electrically conductive tape on a metal stub. If examination of the sticky tape in a scanning electron microscope reveals no zinc whiskers, the data center is considered free of zinc whiskers. ThinkSystem SD550 V3 User Guide...
Page 27: Management Options
• Mobile application • Redfish API Usage and downloads https://pubs.lenovo.com/lxcc-overview/ Application that reports the XCC events to local OS system log. Interface • CLI application Lenovo XCC Logger Utility Usage and downloads • https://pubs.lenovo.com/lxcc-logger-linux/ • https://pubs.lenovo.com/lxcc-logger-windows/ Centralized interface for multi-server management.
Page 28 Important: Lenovo XClarity Provisioning Manager (LXPM) supported version varies by product. All versions of Lenovo XClarity Provisioning Manager are referred to as Lenovo XClarity Provisioning Manager and LXPM in this document, unless specified otherwise. To see the LXPM version supported by your server, go to https:// pubs.lenovo.com/lxpm-overview/...
Page 29 1. Most options can be updated through the Lenovo tools. Some options, such as GPU firmware or Omni- Path firmware require the use of supplier tools. 2. The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator, Lenovo XClarity Essentials, or Lenovo XClarity Controller.
Page 30 ThinkSystem SD550 V3 User Guide...
Page 31: Chapter 2. Hardware Components
Node tray 1 Node tray 2 Node front view The following illustrations show the controls and connectors in the front view of the ThinkSystem SD550 V3 node. Depending on the specific configuration, some of the components or connectors might not be supported.
Page 32 Figure 2. Configuration with up to six 2.5-inch drives Table 4. Components in the front view of the ThinkSystem SD550 V3 node 2.5-inch drive bays Front operator panel buttons and LEDs Drive activity LED USB 3.2 Gen 1 (5 Gbps) connector...
Page 33: Rear View
This tab contains below information: • Network information such as MAC address and XCC network access label. • Drive bay numbers. For more information about this tab, see “Identify the system and access the Lenovo XClarity Controller” on page 　 VGA connector Connect a monitor to this connector.
Page 34: Node Rear View
253. Node rear view The following illustrations show the controls and connectors on the rear of the ThinkSystem SD550 V3 node. Depending on the specific configuration, some of the components or connectors might not be supported. ThinkSystem SD550 V3 User Guide...
Page 35 Figure 4. Rear view of the ThinkSystem SD550 V3 node Table 6. Components on the rear view XCC system management port (10/100/1000 Mbps RJ- PCIe slot 1 USB 3.2 Gen 1 (5 Gbps) connector PCIe slot 2 USB 2.0 connector with Lenovo XClarity Controller...
Page 36: Top View
In this mode, the USB port is always solely connected to Lenovo XClarity Controller. • Shared mode: owned by BMC In this mode, connection to the USB port is shared by the server and Lenovo XClarity Controller, while the port is switched to Lenovo XClarity Controller.
Page 37: Chassis Midplane
Note: Depending on the specific configuration, the hardware might look slightly different from the illustrations in this section. Figure 7. Top view of SD550 V3 Table 7. Components on the top view 2.5-inch drive cage assembly Power bus bar 2.5-inch drive backplane Fans and fan cage DIMMs 1-8 GPU air duct...
Page 38 Notes: • The firmware of the chassis midplane can be updated via Lenovo XClarity Controller (XCC) and Lenovo XClarity Essentials OneCLI (LXCE OneCLI). Only the caretaker node can perform this update.
Page 39: System-Board Layout
System-board layout The following sections provide information about the connectors, switches, and jumpers that are available on the system board. For more information about the LEDs that are available on the system board, see “System-board LEDs” on page 254. System-board connectors The following illustrations show the internal connectors on the system board.
Page 40: System-Board Switches
ME security override Enables ME low security mode Normal (default) Forces reset uEFI password Normal (default) Password clear Low security Enables XCC low security mode Normal (default) ME recovery Forces ME into recovery mode Normal (default) ThinkSystem SD550 V3 User Guide...
Page 41: System Leds And Diagnostics Display
Table 9. SW5 switch block definition (continued) Usage description Switch Switch name number BMC force update Normal (default) Forces XCC boot Ignores Power Permission and allows FPGA power permission Normal (default) system to power on override SW13 switch block Table 10. SW13 switch block definition Usage description Switch Switch name...
Page 42 ThinkSystem SD550 V3 User Guide...
Page 43: Chapter 3. Parts List
Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • T2: Tier 2 customer replaceable unit (CRU). You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 44 Type D3 Chassis Node tray rear filler Chassis midplane PSU cage CRPS power supply unit PSU filler Chassis rear shipping brackets (left and right) Node tray front filler Chassis front EIA brackets (left and right) ThinkSystem SD550 V3 User Guide...
Page 45 Node components Figure 11. Node components Description Type Description Type Top cover System board PCIe riser filler Firmware and RoT security module PCIe riser Node tray PCIe adapter OCP 3.0 module GPU PCIe filler (non-vented) 2.5-inch drive filler 7 mm 2.5-inch drive PCIe filler (vented) GPU air duct 15 mm 2.5-inch drive...
Page 46: Power Cords
The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. • Power cords for a specific country or region are usually available only in that country or region. ThinkSystem SD550 V3 User Guide...
Page 47: Chapter 4. Unboxing And Setup
They might be required to receive warranty service. Identify the system and access the Lenovo XClarity Controller This section contains instruction on how to identify the system and where to find the Lenovo XClarity Controller access information.
Page 48 Lenovo XClarity Controller network access label In addition, the Lenovo XClarity Controller network access label for the node can be found on the pull-out information tag located at the front of the node. This pull-out information tag also shows the bay numbers of the hot-swap drives.
Page 49: System Setup Checklist
Figure 13. Lenovo XClarity Controller network access label on the pull-out information tab Service Label and QR code In addition, the System Service Label is located on the inside surface of the node cover, providing a quick response (QR) code for mobile access to service information. You can scan the QR code with a mobile device using a QR code reader application and get quick access to the Service Information web page.
Page 50 • You can press the power button. • The node can restart automatically after a power interruption. • The node can respond to remote power-on requests sent to the Lenovo XClarity Controller. Note: You can access the management processor interface to configure the system without powering on the system.
Page 51 2. Update the firmware for the system, if necessary. 3. Configure the firmware for the system. The following information is available for RAID configuration: • https://lenovopress.lenovo.com/lp0578-lenovo-raid-introduction • https://lenovopress.lenovo.com/lp0579-lenovo-raid-management-tools-and-resources 4. Install the operating system. 5. Back up the system configuration. 6. Install the applications and programs for which the system is intended to be used.
Page 52 ThinkSystem SD550 V3 User Guide...
Page 53: Chapter 5. Hardware Replacement Procedures
• Do not attempt to lift an object that might be too heavy for you. If you have to lift a heavy object, read the following precautions carefully: – Make sure that you can stand steadily without slipping. – Distribute the weight of the object equally between your feet. © Copyright Lenovo 2024...
Page 54: Safety Inspection Checklist
1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
Page 55: System Reliability Guidelines
Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
Page 56 • When handling a device, carefully hold it by the edges or the frame. • Do not touch solder joints, pins, or exposed circuitry. • Keep the device from others’ reach to prevent possible damages. ThinkSystem SD550 V3 User Guide...
Page 57: Memory Module Installation Rules And Order
For information on the types of memory module supported by this server, see “Memory” section in “Node technical specifications” on page Information about optimizing memory performance and configuring memory is available at the Lenovo Press website: https://lenovopress.lenovo.com/servers/options/memory In addition, you can take advantage of a memory configurator, which is available at the following site: https://dcsc.lenovo.com/#/memory_configuration...
Page 58 • When a processor is installed, each of the DIMM slots connected to the processor must be installed with a DIMM or DIMM filler. – DIMM slots 1-8 are connected to processor 1 – DIMM slots 9-16 are connected to processor 2 ThinkSystem SD550 V3 User Guide...
Page 59: Dram Dimms Installation Order
• All the installed memory modules must be of the same type. Notes: • System hang on POST may occur on a server operating in this configuration. In this case, contact Lenovo service to replace the failed DIMM for proper operation.
Page 60 Table 13. Independent mode memory population sequence for one processor Total DIMMs Processor 1 Note: * When there are two or four DIMMs installed per processor, 24 GB or 48 GB DIMMs are not supported. ThinkSystem SD550 V3 User Guide...
Page 61 With two processors The following tables show the DIMM population sequence for independent memory mode when two processors are installed. Table 14. Independent mode memory population sequence for two processors Total DIMMs Processor 1 Total DIMMs Processor 2 Note: * When there are two or four DIMMs installed per processor, 24 GB or 48 GB DIMMs are not supported. Chapter 5 Hardware replacement procedures...
Page 62 With two processors The following table shows the DIMM population sequence for memory mirroring mode when two processors are installed. Table 16. Memory mirroring with two processors Total DIMMs Processor 1 8†‡ Total DIMMs Processor 2 16†‡ ThinkSystem SD550 V3 User Guide...
Page 63: Power On And Power Off The Node
“Power off the node” on page Power off the node The node remains in a standby state when it is connected to a power source, allowing the Lenovo XClarity Controller to respond to remote power-on requests. To completely power off the node (power status LED off), you must disconnect all power cables.
Page 64: Chassis Replacement
Remove the screws that secure the rear bracket. Push the bracket toward the rear of the rack; then, remove the bracket from the rack and the chassis. Repeat the above steps to remove the other rear shipping bracket. ThinkSystem SD550 V3 User Guide...
Page 65 Figure 16. Removal of the shipping brackets If any nodes are installed in the chassis, power off all the nodes and disconnect all external cables from the nodes; then, remove the nodes from the chassis (see “Power off the node” on page 53 “Remove a node from the chassis”...
Page 66: Install The Chassis To The Rack
Install the chassis to the rack Follow instructions in this section to install the chassis to the rack. About this task To avoid potential danger, make sure to read and follow the safety information. R006 ThinkSystem SD550 V3 User Guide...
Page 67 • To install the rails into a rack, follow the instructions below: https://pubs.lenovo.com/st650-v2/thinksystem_l_shaped_rail_kit.pdf After the rails are installed successfully, complete the following steps to install the chassis to the rack. CAUTION: Use safe practices when lifting the chassis.
Page 68: Replace Components In The Chassis
Remove the EIA brackets from the chassis Follow instructions in this section to remove the EIA brackets from the chassis. About this task To avoid potential danger, make sure to read and follow the safety information. Attention: ThinkSystem SD550 V3 User Guide...
Page 69 • Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely. Procedure Step 1. Make preparations for this task. Power off all the nodes (see “Power off the node” on page 53);...
Page 70: Hot-Swap Power Supply Replacement
78). • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 208). Hot-swap power supply replacement Follow instructions in this section to remove or install a hot-swap power supply unit (PSU). ThinkSystem SD550 V3 User Guide...
Page 71 Remove a hot-swap power supply Follow instructions in this section to remove a power supply unit (PSU). About this task To avoid potential danger, make sure to read and follow the safety information. S001 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...
Page 72 Note: The color of the CRPS power supply unit release tab might be different from the illustration. Figure 22. Removal of a hot-swap PSU After this task is completed 1. Install a replacement unit or filler (see “Install a hot-swap power supply” on page 63) . Important: ThinkSystem SD550 V3 User Guide...
Page 73 • A removed hot-swap power supply must be replaced by another power supply unit or a PSU filler within two minutes after removal. • For PSU slots 2 and 3, the PSU filler must be installed with the latch downward. For PSU slot 1, the filler must be installed with the latch upward.
Page 74 Make sure that the power supply unit to be installed is of the same wattage and same vendor (for CRPS models) as the installed ones. Otherwise, complete the following steps: 1. Power off the node; then, disconnect the power cords. ThinkSystem SD550 V3 User Guide...
Page 75 2. Remove the power supply units of wattages (or of different vendor for CRPS model) different from other power supply units. 3. Make sure that all the power supply units in the chassis are of the same wattage, same vendor, and same latch color. Avoid mixing power supply units of different wattages or vendors in one chassis.
Page 76: Psu Cage And Chassis Midplane
Follow instructions in this section to remove or install the PSU cage and the chassis midplane. Remove the PSU cage Follow instructions in this section to remove the PSU cage. About this task To avoid potential danger, make sure to read and follow the safety information. S001 ThinkSystem SD550 V3 User Guide...
Page 77 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Connect all power cords to a properly wired and grounded electrical outlet/source. • Connect any equipment that will be attached to this product to properly wired outlets/sources. •...
Page 78 Step 2. Remove the PSU cage from the chassis. Loosen the thumbscrew located on the top of the chassis. Hold the vertical partitions between the PSU slots; then, pull the PSU cage out of the chassis. ThinkSystem SD550 V3 User Guide...
Page 79 Figure 26. Removal of the PSU cage Step 3. Carefully lay the PSU cage on a flat, static-protective surface. After this task is completed 1. Install a replacement unit (see “Install a PSU cage” on page 73). 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 80 PSU cage on a flat, static-protective surface, orienting the midplane upward. Step 2. Loosen the six screws that secure the chassis midplane to the PSU cage. Step 3. Lift the chassis midplane away from the PSU cage. ThinkSystem SD550 V3 User Guide...
Page 81 Figure 27. Removal of the chassis midplane After this task is completed 1. Install a replacement unit (see “Install the chassis midplane” on page 71). 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 82 Notes: • The firmware of the chassis midplane can be updated via Lenovo XClarity Controller (XCC) and Lenovo XClarity Essentials OneCLI (LXCE OneCLI). Only the caretaker node can perform this update. • By default, the caretaker node is automatically selected by the PSoC firmware on the chassis midplane, unless otherwise designated.
Page 83 Figure 28. Installation of the chassis midplane After this task is completed 1. Reinstall the PSU cage to the chassis (see “Install a PSU cage” on page 73). 2. Install the chassis to the rack (see “Install the chassis to the rack” on page 56).
Page 84 Procedure Step 1. Insert the PSU cage into the chassis until it stops. Step 2. Tighten the thumbscrew located on the top of the chassis. ThinkSystem SD550 V3 User Guide...
Page 85: Node Component Replacement
Figure 29. Installation of the PSU cage After this task is completed “Install the chassis to the rack” on page 56). 1. Install the chassis to the rack (see 2. Reinstall the nodes into the chassis (see “Install a node to the chassis” on page 78).
Page 86 Then, hold the node with both hands as illustrated and carefully pull it out of the chassis. Attention: For safety, make sure to hold the node with both hands when lifting the node. ThinkSystem SD550 V3 User Guide...
Page 87 Figure 30. Node removal from the left tray Figure 31. Node removal from the right tray 　 After this task is completed 1. Install either a replacement node (see “Install a node to the chassis” on page 78) or front and rear node tray fillers into the node tray within one minute.
Page 88 Install a node to the chassis Follow instructions in this section to install a SD550 V3 node into the D3 Chassis. About this task ThinkSystem SD550 V3 User Guide...
Page 89 To avoid potential danger, make sure to read and follow the safety information. R006 CAUTION: Do not place any object on top of a rack-mounted device unless that rack-mounted device is intended for use as a shelf. Attention: • Read “Installation Guidelines”...
Page 90 Make sure that the front handle on the node is in the fully open position; then, slide the node into the node tray until it stops. Pivot the front handle to the fully closed position until the handle latch clicks. ThinkSystem SD550 V3 User Guide...
Page 91 Attention: • For safety, make sure to hold the node with both hands when lifting the node. • To avoid damage to the chassis midplane, – In the left tray (seen from the front), the node must be installed right-side up. –...
Page 92 (see “Setting up the XClarity Controller network connection through the XClarity Provisioning Manager” section). c. Log in to Lenovo XClarity Controller(see “Logging in to the XClarity Controller” section). 6. If you have changed the configuration of the node, or if you are installing a different node from the one that you removed, make sure to configure the node through the Setup utility, and you might have to install the node operating system.
Page 93: Air Baffle Replacement
7. You can place the identifying information on the pull-out label tab that are accessible on the front of the node (see “Identify the system and access the Lenovo XClarity Controller” on page 37). Air baffle replacement Follow instructions in this section to remove or install an air baffle from or to the node.
Page 94 Slightly press the right and left release latches of the air baffle. Lift the air baffle out of the node. Note: Depending on the specific configuration, the node might or might not come with a rear air baffle. Figure 38. Removal of the front air baffle ThinkSystem SD550 V3 User Guide...
Page 95 Figure 39. Removal of the rear air baffle 　 After this task is completed 1. Install a replacement unit (see “Install an air baffle” on page 85). Important: For proper cooling and airflow, make sure to install the required air baffles before turning on the node.
Page 96 • Make sure that the lower partitions of the air baffle properly separate the DIMMs and the cables as illustrated. • Depending on the specific configuration, the node might or might not come with a rear air baffle. Figure 40. Installation of the front air baffle ThinkSystem SD550 V3 User Guide...
Page 97: Cff Raid Adapter Replacement
Figure 41. Installation of the rear air baffle 　 After this task is completed 1. If necessary, reinstall the flash power module and reconnect the flash power module cable (see “Install a flash power module” on page 112). 2. Make sure that all the required cables are routed and connected correctly; then, reinstall the top cover (see “Install the top cover”...
Page 98 Remove the CFF RAID adapter from the bracket. Lift and hold the release pin to disengage the CFF RAID adapter from the bracket. Slightly slide the CFF RAID adapter toward the pin; then, carefully pull it out of the bracket. ThinkSystem SD550 V3 User Guide...
Page 99 Figure 42. Removal of the internal CFF adapter After this task is completed 1. (Optional) If necessary, loosen the two screws on the CFF RAID adapter; then, separate the RAID adapter from the tray. Chapter 5 Hardware replacement procedures...
Page 100 Align the notches of the CFF RAID adapter tray with the guide pins on the bracket. Lower the CFF RAID adapter and slide it as illustrated until the CFF RAID adapter is securely seated in the bracket. ThinkSystem SD550 V3 User Guide...
Page 101: Cmos Battery (Cr2032) Replacement
Figure 44. Installation of the internal CFF RAID adapter to the bracket Step 2. Reinstall the internal adapter bracket to the node (see “Install an internal adapter bracket” on page 129) and reconnect the all the required power and signal cables and drive cables to the CFF RAID adapter (see “2.5-inch drive backplane cable routing”...
Page 102 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type of battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 103 Remove the node from the chassis (see “Remove a node from the chassis” on page 75); then, carefully lay the node on a flat, static-protective surface, orienting the node with the front toward you. Notes: • When removing the node, note the node tray number and make sure to install the node in the same tray from which it was removed.
Page 104 S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type of battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 105 CAUTION: The battery is a lithium ion battery. To avoid possible explosion, do not burn the battery. Exchange it only with the approved part. Recycle or discard the battery as instructed by local regulations. Attention: • Read “Installation Guidelines” on page 43 “Safety inspection checklist”...
Page 106: Drive Cage Assembly Replacement
About this task To avoid potential danger, make sure to read and follow the safety information. Attention: Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely. Procedure ThinkSystem SD550 V3 User Guide...
Page 107 Step 1. Make preparations for this task. Power off the node (see “Power off the node” on page 53); then, disconnect all external cables from the node. Note: If necessary, press the release clip with a flat-head screwdriver to remove an external network cable from the rear of a 2U node.
Page 108 “Power off the node” on page 53); then, disconnect all external cables from the node. Note: If necessary, press the release clip with a flat-head screwdriver to remove an external network cable from the rear of a 2U node. ThinkSystem SD550 V3 User Guide...
Page 109 Remove the node from the chassis (see “Remove a node from the chassis” on page 75); then, carefully lay the node on a flat, static-protective surface, orienting the node with the front toward you. Notes: • When removing the node, note the node tray number and make sure to install the node in the same tray from which it was removed.
Page 110 • Touch the static-protective package that contains the component to any unpainted metal surface on the node and chassis; then, take the component out of the package and place it on a static-protective surface. Procedure Step 1. Install the drive backplane. ThinkSystem SD550 V3 User Guide...
Page 111 Align the drive backplane with the corresponding guide pins on the drive cage; then, lower and insert the drive backplane into place. Push and hold both plungers to secure the drive backplane. Rotate the plungers clockwise to the locked position. Figure 51.
Page 112 Connect all the required cables to the drive backplane (see “2.5-inch drive backplane cable routing” on page 215). Push the cage toward the rear of the node until all the screw holes are aligned. Tighten the eight screws as illustrated to secure the cage. ThinkSystem SD550 V3 User Guide...
Page 113 Figure 52. Installation of the drive cage assembly After this task is completed 1. Make sure that all the required cables are routed and connected correctly; then, reinstall the top cover (see “Install the top cover” on page 205). 2. Reinstall the node into the chassis (see “Install a node to the chassis”...
Page 114: Fan And Fan Cage Replacement
• For safety, make sure to hold the node with both hands when lifting the node. Remove the top cover (see “Remove the top cover” on page 203). If the GPU air duct is installed in the node, remove it (see “Remove the GPU air duct” on page 119). ThinkSystem SD550 V3 User Guide...
Page 115 If the internal adapter bracket is installed and blocks the way of removing the fan cage, disconnect all the cables from the internal adapter; then, remove the internal adapter bracket from the node (see “Remove the internal adapter bracket” on page 127).
Page 116 Pull out the four rivets that secure the fan to the fan cage on the top side. Push the fan from the bottom of the fan cage to disengage it. Lift the fan out of the fan cage. ThinkSystem SD550 V3 User Guide...
Page 117 Figure 54. Fan removal After this task is completed 1. Install a replacement unit (see “Install a fan” on page 107). Important: To maintain proper cooling, all the fans must be installed during operation. 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 118 (see “Install a hot-swap power supply” on page 63 “Power on the node” on page 53.) 7. Proceed to complete the parts replacement (see “Complete the parts replacement” on page 208). ThinkSystem SD550 V3 User Guide...
Page 119 Install a fan cage Follow instructions in this section to install a fan cage. About this task To avoid potential danger, make sure to read and follow the safety information. Attention: • Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely.
Page 120: Flash Power Module Replacement
“Power off the node” on page 53); then, disconnect all external cables from the node. Note: If necessary, press the release clip with a flat-head screwdriver to remove an external network cable from the rear of a 2U node. ThinkSystem SD550 V3 User Guide...
Page 121 Remove the node from the chassis (see “Remove a node from the chassis” on page 75); then, carefully lay the node on a flat, static-protective surface, orienting the node with the front toward you. Notes: • When removing the node, note the node tray number and make sure to install the node in the same tray from which it was removed.
Page 122 Figure 58. Installation of the flash power module Step 2. Route and connect the flash power module cable and its extension cable that comes with the flash power module kit to the CFF RAID adapter. ThinkSystem SD550 V3 User Guide...
Page 123 Figure 59. Flash power module extension cable Figure 60. CFF RAID and flash power module cable After this task is completed 1. Make sure that all the required cables are routed and connected correctly; then, reinstall the top cover (see “Install the top cover”...
Page 124: Front Ocp Cage Replacement
• When removing the node, note the node tray number and make sure to install the node in the same tray from which it was removed. Reinstalling the node into a different tray requires the node to be reconfigured. ThinkSystem SD550 V3 User Guide...
Page 125 • For safety, make sure to hold the node with both hands when lifting the node. Remove the top cover (see “Remove the top cover” on page 203). Remove the front OCP module (see “Remove the OCP module” on page 144).
Page 126 • Touch the static-protective package that contains the component to any unpainted metal surface on the node and chassis; then, take the component out of the package and place it on a static-protective surface. Procedure ThinkSystem SD550 V3 User Guide...
Page 127 Step 1. Connect the XCC management module cable to the system board (see “Front OCP module and XCC management module cable routing” on page 222). Step 2. Connect the front OCP cable to the system board; then, install the front air baffle and place the front part of the OCP cable on the front air baffle (see “Install an air baffle”...
Page 128 Figure 63. Installation of the front OCP cage Step 4. Secure the grounding cable to the front OCP cage with a screw as illustrated. ThinkSystem SD550 V3 User Guide...
Page 129: Gpu Air Duct Replacement
Figure 64. Screw of the front I/O grounding cable After this task is completed 1. Make sure that all the required cables are routed and connected correctly; then, reinstall the top cover (see “Install the top cover” on page 205). 2.
Page 130 Hold the edges of the GPU air duct; then, lift the GPU air duct out of the node. Figure 65. Removal of the GPU air duct After this task is completed 1. Install a replacement unit (see “Install a GPU air duct” on page 121). ThinkSystem SD550 V3 User Guide...
Page 131 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install a GPU air duct Follow instructions in this section to install a GPU air duct. About this task To avoid potential danger, make sure to read and follow the safety information.
Page 132: Hot-Swap Drive Replacement
• In the right bay (seen from the front), the node must be installed upside down. From this node, the drive to be removed is also upside down, but the removal procedures are the same. ThinkSystem SD550 V3 User Guide...
Page 133 Figure 67. Removal of a 7mm solid-state drive Figure 68. Removal of a 15mm solid-state drive Chapter 5 Hardware replacement procedures...
Page 134 • The following notes describe the type of drives that the node supports and other information that must be considered for drive installation. – Locate the documentation that comes with the drive and follow those instructions in addition to the instructions in this topic. ThinkSystem SD550 V3 User Guide...
Page 135 EMC shield and filler panel from the bay or PCI or PCIe adapter slot cover in the event that you later remove the device. – For a complete list of supported optional devices for the node, see https://serverproven.lenovo.com • For configurations with one processor and one PCIe riser assembly, only up to two NVMe SSDs are supported.
Page 136 • In the right bay (seen from the front), the node must be installed upside down. From this node, the drive to be installed is also upside down, but the installation procedures are the same. Figure 71. Installation of a 7mm solid-state drive Figure 72. Installation of a 15mm solid-state drive ThinkSystem SD550 V3 User Guide...
Page 137: Internal Adapter Bracket Replacement
After this task is completed 1. Check the drive status LED to verify that the drive is operating correctly (see “Drive LEDs” on page 251). If the yellow drive status LED of a drive is lit continuously, that drive is faulty and must be replaced. If the green drive activity LED is flashing, the drive is being accessed.
Page 138 “Install an internal adapter bracket” on page 129). 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. ThinkSystem SD550 V3 User Guide...
Page 139 Install an internal adapter bracket Follow instructions in this section to install an internal adapter bracket. About this task To avoid potential danger, make sure to read and follow the safety information. Attention: • Read “Installation Guidelines” on page 43 “Safety inspection checklist”...
Page 140: M.2 Drive Replacement
• When removing the node, note the node tray number and make sure to install the node in the same tray from which it was removed. Reinstalling the node into a different tray requires the node to be reconfigured. ThinkSystem SD550 V3 User Guide...
Page 141 • For safety, make sure to hold the node with both hands when lifting the node. Remove the top cover (see “Remove the top cover” on page 203). Disconnect all the cables from the drive backplane; then, remove the drive cage assembly from the node and place it on a flat, static-protective surface (see “Remove the drive cage assembly”...
Page 142 Rotate the retainer by 90 degrees to the locked position. Figure 77. Adjustment of an M.2 drive retainer 　 After this task is completed 1. Install the required M.2 drive (see “Install an M.2 drive” on page 133). ThinkSystem SD550 V3 User Guide...
Page 143 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Install an M.2 drive Follow instructions in this section to install an M.2 drive. About this task To avoid potential danger, make sure to read and follow the safety information.
Page 144: Memory Module Replacement
Electrostatic-discharge gloves can also be used. – Never hold two or more memory modules together so that they do not touch each other. Do not stack memory modules directly on top of each other during storage. ThinkSystem SD550 V3 User Guide...
Page 145 – Never touch the gold memory module connector contacts or allow these contacts to touch the outside of the memory module connector housing. – Handle memory modules with care: never bend, twist, or drop a memory module. – Do not use any metal tools (such as jigs or clamps) to handle the memory modules, because the rigid metals may damage the memory modules.
Page 146 Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the retaining clips gently. Open the retaining clip at each end of the memory module slot. Carefully hold both ends of the memory module and lift it out of the slot. ThinkSystem SD550 V3 User Guide...
Page 147 Figure 81. Removal of a memory module 　 After this task is completed 1. Install a replacement unit or filler (see “Install a memory module” on page 137) . 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 148 It allows the system to be completely discharged of electricity and safe for handling memory module. Step 1. Locate the required memory module slot on the system board. Notes: • Make sure to observe the installation rules and sequence order in “Memory module installation rules and order” on page ThinkSystem SD550 V3 User Guide...
Page 149 Figure 82. Memory modules and processors layout Step 2. Touch the static-protective package that contains the memory module to any unpainted surface on the outside of the node. Then, take the memory module out of the package and place it on a static- protective surface.
Page 150: Microsd Card Replacement
7. Proceed to complete the parts replacement (see “Complete the parts replacement” on page 208). MicroSD card replacement Follow instructions in this section to remove or install a MicroSD card from or to the system board. ThinkSystem SD550 V3 User Guide...
Page 151 Remove the MicroSD card Follow instructions in this section to remove the MicroSD card. About this task To avoid potential danger, make sure to read and follow the safety information. Attention: Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely.
Page 152 • Touch the static-protective package that contains the component to any unpainted metal surface on the node and chassis; then, take the component out of the package and place it on a static-protective surface. ThinkSystem SD550 V3 User Guide...
Page 153: Ocp Module Replacement
Procedure Step 1. Locate the MicroSD socket on the system board. Figure 86. Location of the MicroSD socket Step 2. Install the MicroSD card to the system board. Place the MicroSD card into the socket. Close the socket lid. Slide the socket lid to the lock position. Figure 87.
Page 154 Grasp the handle and pull out the OCP module. Figure 88. Removal of the rear OCP module After this task is completed 1. Install a replacement unit or filler (see “Install an OCP module” on page 145). ThinkSystem SD550 V3 User Guide...
Page 155 • Firmware and driver download: You might need to update the firmware or driver after replacing a component. – Go to https://datacentersupport.lenovo.com/products/servers/thinksystem/sd550v3/7dd2/downloads/ to see the latest firmware and driver updates for your server. driver-list – Go to “Update the firmware” on page 231 for more information on firmware updating tools.
Page 156: Pcie Riser Assembly And Adapter
“Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely. Note: Depending on the specific configuration, the hardware might look slightly different from the illustrations in this section. Procedure ThinkSystem SD550 V3 User Guide...
Page 157 Step 1. Make preparations for this task. Power off the node (see “Power off the node” on page 53); then, disconnect all external cables from the node. Note: If necessary, press the release clip with a flat-head screwdriver to remove an external network cable from the rear of a 2U node.
Page 158 1. To replace a PCIe adapter, see “Remove a PCIe adapter” on page 149 “Install a PCIe adapter” on page 151. 2. If necessary, replace or remove the PCIe riser card from the riser cage. ThinkSystem SD550 V3 User Guide...
Page 159 Figure 91. Replacement of the PCIe riser card 3. Install a replacement unit or filler (see “Install a PCIe riser assembly” on page 154). Note: For proper cooling and air flow, make sure to install a riser filler when there is no riser cage installed in the node.
Page 160 Remove the PCIe adapter from the PCIe riser cage. Remove the screw that secures the PCIe adapter to the PCIe riser. Grasp the PCIe adapter by its edges and carefully pull it out of the PCIe slot. ThinkSystem SD550 V3 User Guide...
Page 161 Figure 92. Removal of a PCIe adapter After this task is completed 1. Install a replacement unit or filler (see “Install a PCIe adapter” on page 151). Notes: • Follow the rules below to install different fillers. – No riser cage installed in the node: –...
Page 162 Align the screw holes of the PCIe riser card with the corresponding holes on the riser cage; then, insert the PCIe riser card into place. Tighten the screws to secure the PCIe riser card to the PCIe riser cage. ThinkSystem SD550 V3 User Guide...
Page 163 Figure 93. Replacement of the PCIe riser card Step 2. Locate the required PCIe slot. If a PCIe filler is installed in the slot, remove it. Step 3. Install the PCIe adapter to the PCIe slot. Align the adapter with the PCIe connector; then, carefully press the adapter straight into the connector until it is securely seated.
Page 164 Align the screw holes of the PCIe riser card with the corresponding holes on the riser cage; then, insert the PCIe riser card into place. Tighten the screws to secure the PCIe riser card to the PCIe riser cage. ThinkSystem SD550 V3 User Guide...
Page 165 Figure 95. Replacement of the PCIe riser card Step 3. Install the required PCIe adapter (see “Install a PCIe adapter” on page 151). Step 4. If the PCIe cables have been disconnected from the system board, reconnect these cables to the system board (see “PCIe riser cable routing”...
Page 166: Power Bus Bar Replacement
“Complete the parts replacement” on page 208). Power bus bar replacement Follow instructions in this section to remove or install the power bus bar. Remove the power bus bar Follow instructions in this section to remove the power bus bar. ThinkSystem SD550 V3 User Guide...
Page 167 About this task To avoid potential danger, make sure to read and follow the safety information. Attention: Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely. Procedure Step 1. Make preparations for this task. Power off the node (see “Power off the node”...
Page 168 Remove the power bus bar. Remove the main PDB screw from the power bus bar. Remove the main system board screw from the power bus bar. Lift the power bus bar out of the node. ThinkSystem SD550 V3 User Guide...
Page 169 Figure 98. Removal of the power bus bar After this task is completed 1. Install a replacement unit (see “Install a power bus bar” on page 159). 2. If you are instructed to return the component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 170 Tighten the main PDB screw to secure the power bus bar to the power distribution board. Figure 99. Installation of the power bus bar Step 2. Tighten the six outer screws to secure the power bus bar. ThinkSystem SD550 V3 User Guide...
Page 171: Power Distribution Board Replacement
Figure 100. Installation of the power bus bar outer screws After this task is completed 1. If necessary, reinstall the PCIe riser assembly to the node and reconnect the required PCIe cables to the system board (see “Install a PCIe riser assembly” on page 154 “PCIe riser cable routing”...
Page 172 “Remove the PCIe riser assembly” on page 146 “PCIe riser cable routing” on page 223). Remove the power bus bar (see “Remove the power bus bar” on page 156). Step 2. Disconnect the cables between the power distribution board and system board. ThinkSystem SD550 V3 User Guide...
Page 173 Step 3. Remove the power distribution board from the node. Remove the five screws that secure the power distribution board to the node. Slightly pull the power distribution board toward the front of the node; then, lift it out of the node.
Page 174 Figure 102. Installation of a power distribution board Step 2. Connect the cables between the power distribution board and system board (see “Power distribution board cable routing” on page 225). After this task is completed ThinkSystem SD550 V3 User Guide...
Page 175: Processor And Heat Sink Replacement
Follow instructions in this section to remove or install a processor and heat sink module (PHM). Important: This task must be operated by trained technicians. Attention: Before reusing a processor or heat sink, make sure to use Lenovo proven alcohol cleaning pad and thermal grease.
Page 176 Note: The heat sink, processor, and processor carrier for the node might look different from those shown in the illustrations in this section. The following illustration shows the components of the PHM. ThinkSystem SD550 V3 User Guide...
Page 177 Figure 103. PHM components Heat sink Clips to secure processor in carrier Heat sink triangular mark Processor ejector handle Processor identification label Carrier triangular mark Nut and wire bail retainer Processor heat spreader Torx T30 nut Thermal grease Anti-tilt wire bail Processor contacts Processor carrier Processor triangular mark...
Page 178 Fully loosen the Torx T30 nuts on the PHM in the removal sequence shown on the heat- sink label. Important: • For reference, the torque required for the screws to be fully tightened/removed is 10+/- 2.0 lbf-in, 1.1+/- 0.2 N-m. ThinkSystem SD550 V3 User Guide...
Page 179 • To prevent damage to components, make sure to follow the indicated tightening/loosening sequence. Rotate the anti-tilt wire bails inward. Carefully lift the PHM from the processor socket. If the PHM cannot be fully lifted out of the socket, further loosen the Torx T30 nuts and try lifting the PHM again. Figure 104.
Page 180 Hold the processor by its edges; then, lift the processor from the heat sink and carrier. Without putting the processor down, wipe the thermal grease from the top of the processor with an alcohol cleaning pad; then, place the processor on a static protective surface with the processor-contact side up. ThinkSystem SD550 V3 User Guide...
Page 181 Figure 106. Separating a processor from the heat sink and carrier Note: Do not touch the contacts on the processor. Step 2. Separate the processor carrier from the heat sink. Release the retaining clips from the heat sink. Lift the carrier from the heat sink. Wipe the thermal grease from the bottom of the heat sink with an alcohol cleaning pad.
Page 182 • Go to “Update the firmware” on page 231 for more information on firmware updating tools. The following illustration shows the components of the PHM. ThinkSystem SD550 V3 User Guide...
Page 183 Figure 108. PHM components Heat sink Clips to secure processor in carrier Heat sink triangular mark Processor ejector handle Processor identification label Carrier triangular mark Nut and wire bail retainer Processor heat spreader Torx T30 nut Thermal grease Anti-tilt wire bail Processor contacts Processor carrier Processor triangular mark...
Page 184 Press the processor and secure the sides under the clips on the carrier. Note: To prevent the processor from falling out of the carrier, keep the processor-contact side up and hold the processor-carrier assembly by the sides of the carrier. Figure 109. Installation of the processor carrier ThinkSystem SD550 V3 User Guide...
Page 185 Step 3. Apply the thermal grease. • If you are replacing the heat sink and reusing the processor, a new heat sink comes with thermal grease and you do not need to apply new thermal grease. Note: To ensure the best performance, check the manufacturing date on the new heat sink and make sure it does not exceed two years.
Page 186 Fully tighten the Torx T30 nuts in the installation sequence shown on the heat-sink label. Tighten the screws until they stop; then, visually inspect to make sure that there is no gap between the screw shoulder beneath the heat sink and the processor socket. Important: ThinkSystem SD550 V3 User Guide...
Page 187 • For reference, the torque required for the screws to be fully tightened/removed is 10+/- 2.0 lbf-in, 1.1+/- 0.2 N-m. • To prevent damage to components, make sure to follow the indicated tightening/loosening sequence. Figure 112. Installation of a 2U Standard PHM Figure 113.
Page 188: Rear I/O Module Replacement
“Power off the node” on page 53); then, disconnect all external cables from the node. Note: If necessary, press the release clip with a flat-head screwdriver to remove an external network cable from the rear of a 2U node. ThinkSystem SD550 V3 User Guide...
Page 189 Remove the node from the chassis (see “Remove a node from the chassis” on page 75); then, carefully lay the node on a flat, static-protective surface, orienting the node with the front toward you. Notes: • When removing the node, note the node tray number and make sure to install the node in the same tray from which it was removed.
Page 190 Install a rear I/O module Follow instructions in this section to install a rear I/O module. About this task To avoid potential danger, make sure to read and follow the safety information. ThinkSystem SD550 V3 User Guide...
Page 191 Attention: • Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely. • Touch the static-protective package that contains the component to any unpainted metal surface on the node and chassis; then, take the component out of the package and place it on a static-protective surface.
Page 192 (see “Install a hot-swap power supply” on page 63 “Power on the node” on page 53.) 10. Proceed to complete the parts replacement (see “Complete the parts replacement” on page 208). ThinkSystem SD550 V3 User Guide...
Page 193: Side Bracket Replacement
Side bracket replacement Follow instructions in this section to remove or install the side bracket from or to the node. Remove a side bracket Follow instructions in this section to remove a side bracket from the node. About this task To avoid potential danger, make sure to read and follow the safety information.
Page 194 Install a side bracket Follow instructions in this section to install a side bracket to the node. About this task To avoid potential danger, make sure to read and follow the safety information. ThinkSystem SD550 V3 User Guide...
Page 195 Attention: Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely. Procedure Step 1. Install the left side bracket to the node. Align the side bracket with the guide pins on the side of the node; then, insert the side bracket to the node and slide it toward the front of the node until it is engaged.
Page 196: System Board Assembly Replacement
“Power off the node” on page 53); then, disconnect all external cables from the node. Note: If necessary, press the release clip with a flat-head screwdriver to remove an external network cable from the rear of a 2U node. ThinkSystem SD550 V3 User Guide...
Page 197 Remove the node from the chassis (see “Remove a node from the chassis” on page 75); then, carefully lay the node on a flat, static-protective surface, orienting the node with the front toward you. Notes: • When removing the node, note the node tray number and make sure to install the node in the same tray from which it was removed.
Page 198 Root of Trust Security Module). About this task Important: This task must be operated by trained technicians that are certified by Lenovo Service. Do no attempt to remove or install it without proper training and qualification. (Lenovo trained technician only) After replacing the firmware and RoT security module, update the UEFI firmware to the specific version supported by the server.
Page 199 Procedure Step 1. Touch the static-protective package that contains the component to any unpainted metal surface on the node and chassis; then, take the component out of the package and place it on a static- protective surface. Step 2. Locate the Firmware and RoT security module connector on the system board. Figure 122.
Page 200 Follow instructions in this section to remove the system board. Important: • This task must be operated by trained technicians that are certified by Lenovo Service. Do no attempt to remove or install it without proper training and qualification. • When replacing the system board, always update the server with the latest firmware or restore the pre- existing firmware.
Page 201 Power off the node (see “Power off the node” on page 53); then, disconnect all external cables from the node. Note: If necessary, press the release clip with a flat-head screwdriver to remove an external network cable from the rear of a 2U node. Remove the node from the chassis (see “Remove a node from the chassis”...
Page 202 Disengage the clips of the cable ducts from the node. Lift the cable ducts out of the node. Figure 124. Cable duct replacement Step 4. Remove the system-board screws from the front of the node. ThinkSystem SD550 V3 User Guide...
Page 203 Figure 125. Removal of the screws Step 5. Remove all the screws from the system board. Important: When removing the system board from the node, avoid touching the connectors on the system board. Do not damage any surrounding components inside the node. Figure 126.
Page 204 Follow instructions in this section to install a system board. About this task Important: This task must be operated by trained technicians that are certified by Lenovo Service. Do no attempt to remove or install it without proper training and qualification.
Page 205 Firmware and driver download: You might need to update the firmware or driver after replacing a component. • Go to https://datacentersupport.lenovo.com/products/servers/thinksystem/sd550v3/7dd2/downloads/driver- to see the latest firmware and driver updates for your server. list • Go to “Update the firmware” on page 231 for more information on firmware updating tools.
Page 206 Figure 128. Installation of the system board Step 2. Tighten all the system-board screws on the front of the node and on the system board. Figure 129. Installation of the system-board screws on the front ThinkSystem SD550 V3 User Guide...
Page 207 Figure 130. Installation of the screws on the system board Step 3. If necessary, reinstall the cable ducts as illustrated. Figure 131. Cable duct replacement After this task is completed 1. Reinstall the side bracket(s) (see “Install a side bracket” on page 184).
Page 208 26. If hiding TPM or updating TPM firmware is needed, see “Hide/observe TPM” on page 200 “Update the TPM firmware” on page 201. 27. Optionally, enable UEFI Secure Boot. See “Enable UEFI Secure Boot” on page 202. ThinkSystem SD550 V3 User Guide...
Page 209 Using Lenovo XClarity Provisioning Manager Steps: 1. Start the server and press the key according to the on-screen instructions. The Lenovo XClarity Provisioning Manager interface is displayed by default. 2. Choose System Summary. The “System Summary” tab page is displayed.
Page 210 OneCli.exe config set TrustedComputingGroup.HideTPMfromOS "Yes" --imm <userid>:<password>@<ip_address> --override where: • <userid>:<password> are the credentials used to access the BMC (Lenovo XClarity Controller interface) of your server. The default user ID is USERID, and the default password is PASSW0RD (zero, not an uppercase o) •...
Page 211 Follow the procedure below to see the TPM firmware version: From Lenovo XClarity Provisioning Manager 1. Start the server and press the key specified in the on-screen instructions to display the Lenovo XClarity Provisioning Manager interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at https://pubs.lenovo.com/lxpm-overview/...
Page 212 To enable UEFI Secure Boot from Lenovo XClarity Provisioning Manager: 1. Start the server and press the key specified in the on-screen instructions to display the Lenovo XClarity Provisioning Manager interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at https://pubs.lenovo.com/lxpm-overview/...
Page 213: Top Cover Replacement
Using Lenovo XClarity Controller Using Lenovo XClarity Controller Steps: 1. Enable IPMI on Lenovo XClarity Controller web interface. 2. Implement the following IPMI command to force using COM2 ttyS1: ipmitool raw 0x3a 0x22 0x08 0x01 Note: If necessary, it is possible to revert to the default COM1 ttyS0 with the following IPMI command:...
Page 214 • Service label is located on the inside of the top cover (see “Identify the system and access the Lenovo XClarity Controller” on page 37). • For proper cooling and air flow, install the top cover before powering on the node.
Page 215 Install the top cover Follow instructions in this section to install the top cover. About this task To avoid potential danger, make sure to read and follow the safety information. Attention: • Read “Installation Guidelines” on page 43 “Safety inspection checklist” on page 44 to make sure that you work safely.
Page 216: Xcc Management Module Replacement
Reinstalling the node into a different tray requires the node to be reconfigured. • For safety, make sure to hold the node with both hands when lifting the node. Remove the top cover (see “Remove the top cover” on page 203). ThinkSystem SD550 V3 User Guide...
Page 217 Firmware and driver download: You might need to update the firmware or driver after replacing a component. • Go to https://datacentersupport.lenovo.com/products/servers/thinksystem/sd550v3/7dd2/downloads/driver- to see the latest firmware and driver updates for your server. list • Go to “Update the firmware” on page 231 for more information on firmware updating tools.
Page 218: Complete The Parts Replacement
Attention: For proper cooling and airflow, make sure to install the required air baffles before turning on the node. Operating the node without the air baffle(s) might damage node components. 4. Reinstall the node into the chassis (see “Install a node to the chassis” on page 78). ThinkSystem SD550 V3 User Guide...
Page 219 “Install a hot-swap power supply” on page 63 “Power on the node” on page 53.) 6. Update the system configuration. • Download and install the latest device drivers: http://datacentersupport.lenovo.com • Update the system firmware. See “Update the firmware” on page 231. • Update the UEFI configuration. See https://pubs.lenovo.com/uefi-overview/...
Page 220 ThinkSystem SD550 V3 User Guide...
Page 221: Chapter 6. Internal Cable Routing
Note: Disengage all latches, release tabs, or locks on cable connectors when you disconnect cables from the system board. Failing to release them before removing the cables will damage the cable sockets on the system board, which are fragile. Any damage to the cable sockets might require replacing the system board. © Copyright Lenovo 2024...
Page 222: Identifying Connectors
(Gen5), depending on the configuration 2.5-inch drive backplane connectors See this section to locate and identify the connectors on the 2.5-inch drive backplane that are used for internal cable routing . Figure 136. 2.5-inch drive backplane ThinkSystem SD550 V3 User Guide...
Page 223: Internal Cff Raid Adapter Connectors
Table 17. Drive backplane connectors NVMe 4-5 SAS/SATA 0-3 SAS/SATA 4-5 Power connector Sideband connector NVMe 0-1 NVMe 2-3 Internal CFF RAID adapter connectors See this section to locate and identify the connectors on the internal CFF RAID adapter that are used for internal cable routing .
Page 224: Power Distribution Board Connectors
Table 19. Power distribution board connectors Power bus bar connector Power connector Sideband connector Chassis midplane connector Rear I/O module connector See this section to locate and identify the connectors on the rear I/O module. ThinkSystem SD550 V3 User Guide...
Page 225: Xcc Management Front I/O Connector
Table 20. Rear I/O module connector Rear I/O signal connector XCC Management front I/O connector See this section to locate and identify the XCC management front I/O connector on the front OCP cage. Table 21. XCC Management front I/O connector Front OCP cable slot XCC management front I/O signal connector 2.5-inch drive backplane cable routing...
Page 226 Figure 141. Drive backplane power cable routing From (2.5-inch drive To (system board) Cable backplane) power connector Power 2x4 (640 mm) Backplane power to power 2x8 connector Sideband connector Power 2x10 (550 mm) Figure 142. NVMe cable routing ThinkSystem SD550 V3 User Guide...
Page 227 From (2.5-inch drive To (system board) Cable backplane) NVMe 0-1 connector NVMe 0-1 MCIO x8 to MCIO x8 (450 mm) (Gen5) MCIO x8 (85 mm) NVMe 2-3 NVMe 2-5 connector to MCIO x16 (Gen5) MCIO x8 (110 mm) NVMe 4-5 Figure 143.
Page 228 Figure 144. Drive backplane power cable routing From (2.5-inch drive To (system board) Cable backplane) power connector Power 2x4 (640 mm) Backplane power to power 2x8 connector Sideband connector Power 2x10 (550 mm) Figure 145. NVMe cable routing ThinkSystem SD550 V3 User Guide...
Page 229 From (2.5-inch drive To (system board) Cable backplane) NVMe 0-1 connector NVMe 0-1 MCIO x8 to MCIO x8 (450 mm) (Gen5) MCIO x8 (85 mm) NVMe 2-3 NVMe 2-5 connector to MCIO x16 (Gen5) MCIO x8 (110 mm) NVMe 4-5 2.
Page 230 6. (Optional) If necessary, install the flash power module to the front air baffle after the front air baffle has been installed (see “Install a flash power module” on page 112); then, connect the flash power module cable and its extension cable to the CFF RAID adapter. Figure 148. Flash power module extension cable ThinkSystem SD550 V3 User Guide...
Page 231 Figure 149. CFF RAID and flash power module cable 　 Chapter 6 Internal cable routing...
Page 232: Front Ocp Module And Xcc Management Module
Front I/O signal SlimSAS x4 to low-profile SlimSAS x8 (155 mm) connector connector Note: When connecting the front I/O cable to the front OCP cage, make sure to secure the attached grounding cable with a screw. ThinkSystem SD550 V3 User Guide...
Page 233: Pcie Riser Cable Routing
Figure 151. Screw of the front I/O grounding cable Important: • Between : the OCP cable must be separated from the DIMMs by the lower partitions of the front air baffle. • Between : When processor 2 is installed, the rear part of the longer OCP cable must be separated from the DIMMs either by the lower partitions of the rear air baffle or by the cable ducts under the 2U performance PHM.
Page 234 PCIe riser power connector Power 2x8 to power 2x4 (290 mm) Power connector PCIe riser (1S) sideband MCIO x16 (270 mm) connector PCIe riser wired cable (Slot 2) PCIe riser (1S) connector MCIO x16 (780 mm) 　 ThinkSystem SD550 V3 User Guide...
Page 235: Power Distribution Board Cable Routing
With two processors Figure 153. PCIe riser cable routing – two processors From (system board) To (PCIe riser) Cable PCIe riser power connector Power 2x8 to power 2x4 (290 mm) Power connector PCIe riser slot 1 connector (Gen4) PCIe riser wired cable (Slot 1) MCIO x16 (360 mm) PCIe riser slot 2 connector (Gen5) PCIe riser wired cable (Slot 2)
Page 236: Rear I/O And Ocp Module Cable Routing
• Connections between connectors; , ... • When routing the cables, make sure that all cables are routed appropriately through the corresponding cable guides and cable clips. Figure 155. Cables for the rear I/O module and OCP module ThinkSystem SD550 V3 User Guide...
Page 237 From (system board) Cable OCP power and MCIO x8 (270 mm) Node (secured with to GenZ 4C+ OCP sideband connector screws) connector OCP signal connector MCIO x16 (450 mm) Rear I/O signal Rear I/O signal connector (on the rear I/O Low-profile SlimSAS x8 to SlimSAS x8 (915 mm) connector module)
Page 238 ThinkSystem SD550 V3 User Guide...
Page 239: Chapter 7. System Configuration
The following methods are available to set the network connection for the Lenovo XClarity Controller if you are not using DHCP: • If a monitor is attached to the server, you can use Lenovo XClarity Provisioning Manager to set the network connection.
Page 240: Set Usb Port For Lenovo Xclarity Controller
ID button. To connect using the Lenovo XClarity Administrator Mobile app: 1. Connect the USB cable of your mobile device to the Lenovo XClarity Controller USB connector on the server. 2. On your mobile device, enable USB tethering.
Page 241: Update The Firmware
Enterprise Server (SLES) operating system distributions. Machine-type-specific firmware-only Update Bundles (Service Packs) are also available. Firmware updating tools See the following table to determine the best Lenovo tool to use for installing and setting up the firmware: Chapter 7 System configuration...
Page 242 √ √ Lenovo XClarity devices (BoMC (BoMC Essentials Out-of- applica- applica- Bootable Media band tion) tion) Creator (BoMC) Off- Target In-band All I/O √ √ √ Lenovo XClarity devices Administrator Out-of- (LXCA) band Off- Target ThinkSystem SD550 V3 User Guide...
Page 243 4. Bare Metal Update (BMU) only. • Lenovo XClarity Provisioning Manager From Lenovo XClarity Provisioning Manager, you can update the Lenovo XClarity Controller firmware, the UEFI firmware, and the Lenovo XClarity Provisioning Manager software. Note: By default, the Lenovo XClarity Provisioning Manager Graphical User Interface is displayed when you start the server and press the key specified in the on-screen instructions.
Page 244 • Lenovo XClarity Controller If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific server. Notes: – To perform an in-band update through Windows or Linux, the operating system driver must be installed and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.
Page 245: Configure The Firmware
Several options are available to install and set up the firmware for the server. Important: Lenovo does not recommend setting option ROMs to Legacy, but you can conduct this setting if necessary. Note that this setting prevents UEFI drivers for the slot devices from loading, which may cause negative side effects to Lenovo software, such as LXCA, OneCLI, and XCC.
Page 246: Memory Module Configuration
You can configure the management processor for the server through the Lenovo XClarity Controller Web interface, the command-line interface, or Redfish API. For information about configuring the server using Lenovo XClarity Controller, see: “Configuring the Server” section in the XCC documentation compatible with your server at https:// pubs.lenovo.com/lxcc-overview/...
Page 247: Deploy The Operating System
An introduction to RAID is available at the following Lenovo Press website: https://lenovopress.lenovo.com/lp0578-lenovo-raid-introduction Detailed information about RAID management tools and resources is available at the following Lenovo Press website: https://lenovopress.lenovo.com/lp0579-lenovo-raid-management-tools-and-resources Intel VROC Enabling Intel VROC Before setting up RAID for NVMe drives, follow the below steps to enable VROC: 1.
Page 248: Back Up The Server Configuration
Available tools: – Lenovo XClarity Administrator https://pubs.lenovo.com/lxca/compute_node_image_deployment – Lenovo XClarity Essentials OneCLI https://pubs.lenovo.com/lxce-onecli/onecli_r_uxspi_proxy_tool – Lenovo XClarity Integrator deployment pack for SCCM (for Windows operating system only) https://pubs.lenovo.com/lxci-deploypack-sccm/dpsccm_c_endtoend_deploy_scenario • Single-server Available tools: – Lenovo XClarity Provisioning Manager “OS Installation” section in the LXPM documentation compatible with your server at https:// pubs.lenovo.com/lxpm-overview/...
Page 249: Enable Intel On Demand
Note: All processors in a system must be installed with identical Intel On Demand feature. Installation tool Intel On Demand can be installed via Lenovo XClarity Controller (XCC) and Lenovo XClarity Essentials OneCLI (LXCE OneCLI). After confirming that your processor supports Intel On Demand, you also need to make sure the XCC and LXCE OneCLI installed in your system supports installing Intel On Demand.
Page 250 Authorization Code to acquire the Activation Key. https://fod.lenovo.com/lkms 5. In the website, input Machine Type, Machine serial number, and PPIN. 6. The website will generate the Activation Key. Download the Activation Key. ThinkSystem SD550 V3 User Guide...
Page 251 244. The State Report represents the current configuration state of the Intel On Demand capable processors. Lenovo accepts State Reports from customers to calibrate the current state of the Intel On Demand capable processors. 10. To see the features installed in a processor, see “Checking the Intel On Demand features installed in a...
Page 252 4. In the response JSON object, the ProcessorId field shows the ProtectedIdentificationNumber field, which is the PPIN info of the requested CPU. For example: "ProcessorId":{ "ProtectedIdentificationNumber":"1234567890xxxyyy" Reading PPIN via LXCE OneCLI Input the following command: ThinkSystem SD550 V3 User Guide...
Page 253 Install Intel On Demand features to the processor with the Activation Key downloaded from the https:// via XCC Web GUI, XCC REST API or LXCE OneCLI. fod.lenovo.com/lkms Use XCC Web GUI to install Intel On Demand 1. Open XCC Web GUI, go to BMC Configuration ➙ License ➙ On Demand Capabilities for Intel CPU ➙...
Page 254 OneCli.exe fod install --keyfile <key_file> If successfully installed, the response will show: Successfully install key Call Lenovo support if the response shows the following: Failed to install key Acquiring and uploading Intel On Demand State Report After completing enabling or transferring Intel On Demand, acquire and upload the State Report via XCC Web GUI, XCC REST API, and LXCE OneCLI.
Page 255 "Actions": { "Oem": { "#LenovoLicense.ExportStateReport": { "title": "ExportStateReport", "target": "/redfish/v1/LicenseService/Licenses/CPUX_OnDemandCapability/Actions/Oem/LenovoLicense.ExportStateReport" In the following example, the response of the target field is the CPU 1 State Report API. Copy the CPU 1 State Report API. "Actions": { "Oem": { "#LenovoLicense.ExportStateReport": { "title": "ExportStateReport", "target": "/redfish/v1/LicenseService/Licenses/CPU1_OnDemandCapability/Actions/Oem/LenovoLicense.ExportStateReport"...
Page 256 1. Use the GET method with the following Request URL to retrieve Intel On Demand features installed on CPU X, where X is the CPU numbering: GET https://bmc_ip/redfish/v1/LicenseService/Licenses/CPUX_OnDemandCapability For example, to retrieve Intel On Demand features installed on CPU 1, see the following: ThinkSystem SD550 V3 User Guide...
Page 257 GET https://bmc_ip/redfish/v1/LicenseService/Licenses/CPU1_OnDemandCapability 2. In the response JSON object, the FeatureList field contains the Intel On Demand features installed in this processor. "Oem": { "Lenovo":{ "FeatureList":[] "@odata.type":"" Use LXCE OneCLI to check the Intel On Demand features installed in a processor 1.
Page 258: Enable Intel On Demand Troubleshooting
The activation key format is invalid Check if you have uploaded the correct Activation Key file. If the error persists, contact Lenovo support. Invalid processor PPIN in Activation key Contact Lenovo support. The license was installed in the processor already You have already installed this activation key.
Page 259: Chapter 8. Problem Determination
An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
Page 260 Lenovo XClarity Controller event log The Lenovo XClarity Controller monitors the physical state of the server and its components using sensors that measure internal physical variables such as temperature, power-supply voltages, fan speeds, and component status. The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server.
Page 261: Troubleshooting By System Leds And Diagnostics
“Viewing Event Logs” section in the XCC documentation compatible with your server at https:// pubs.lenovo.com/lxcc-overview/ Troubleshooting by system LEDs and diagnostics display See the following section for information on available system LEDs and diagnostics display. Drive LEDs This topic provides information on drive LEDs.
Page 262 Use this system ID LED to visually locate the server. The LED can be changed to on, blinking, or off. You can use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LED to assist in visually locating the server among other servers.
Page 263: Power Supply Led
Power supply LED This topic provides information about various power supply LED status and corresponding action suggestions. • The following minimal configuration is required for the node to start: – One processor in socket 1 – One memory module in DIMM slot 4 –...
Page 264: System-Board Leds
System-board LEDs The following illustrations show the light-emitting diodes (LEDs) on the system board. Press the power button to light the LEDs on the system board when the power source has been removed from the server. ThinkSystem SD550 V3 User Guide...
Page 265 Table 25. System-board LEDs description and actions • System power LED (yellow) Off: No power supply is properly installed, or the LED itself has failed. Flashing rapidly (four times per second): The node is turned off and is not ready to be turned on. The power button is disabled.
Page 266: Xcc System Management Port Leds
External diagnostics connector This connector is located on the front of the server, and is used to connect an External Diagnostics Handset. ThinkSystem SD550 V3 User Guide...
Page 267 Note: When unplugging the External Diagnostics Handset, see the following instructions: Press the plastic clip on the plug forward. Hold the clip and remove the cable from the connector. Display panel overview The diagnostics device consists of an LCD display and 5 navigation buttons. LCD display Scroll buttons (up/down/left/right) Press the scroll buttons to locate and select system...
Page 268 Following is the list of available options. Switch between an option and the subordinate information entries with the select button, and switch among options or information entries with the scroll buttons. Depending on the model, the options and entries on the LCD display might be different. ThinkSystem SD550 V3 User Guide...
Page 269 Home Menu (System Status Dashboard) Home Menu Example System name System status Active alert quantity Temperature Power consumption Checkpoint code Active Alerts Sub Menu Example Home screen: Active error quantity Note: The “Active Alerts” menu displays only the quantity 1 Active Alerts of active errors.
Page 270 • Static IPv6 IP IPv4 Network Mask: • Current IPv6 Gateway x.x.x.x • IPv6 DNS IPv4 Default Gateway: Note: Only the MAC address that is currently in use is x.x.x.x displayed (extension or shared). ThinkSystem SD550 V3 User Guide...
Page 271 System Environmental Information Sub Menu Example Ambient Temp: 24 C Exhaust Temp: 30 C • Ambient temperature CPU1 Temp: 50 C • Exhaust temperature PSU1: Vin= 213 w • CPU temperature Inlet= 26 C • PSU status FAN1 Front: 21000 RPM •...
Page 272: General Problem Determination Procedures
• Any external devices. • Surge-suppressor device (on the system). • Printer, mouse, and non-Lenovo devices. • Each adapter. • Hard disk drives. • Memory modules until you reach the minimum configuration that is supported for the system.
Page 273: Resolving Suspected Ethernet Controller Problems
Resolving suspected Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Complete the following steps to attempt to resolve suspected problems with the Ethernet controller.
Page 274: Troubleshooting By Symptom
1. Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes. • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.
Page 275: Keyboard, Mouse, Or Usb-Device Problems
249 for information about viewing the event log. If you are using Linux base operating system, then capture all logs back to Lenovo support for further investigation. Keyboard, mouse, or USB-device problems Use this information to solve problems related to a keyboard, mouse, KVM switch or USB-device problems.
Page 276: Memory Problems
• After changing or replacing a memory module, memory configuration is updated accordingly in the Setup Utility. • All banks of memory are enabled. The server might have automatically disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled. ThinkSystem SD550 V3 User Guide...
Page 277: Monitor And Video Problems
LXPM interface is displayed by default. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at https://pubs.lenovo.com/lxpm-overview/ .) You can perform memory diagnostics with this interface. From the Diagnostic page, go to Run Diagnostic ➙...
Page 278: Network Problems
To use the management controller remote presence function, remove the optional video adapter. 3. If the server is installed with the graphical adapters while turning on the server, the Lenovo logo is displayed on the screen after approximately 3 minutes. This is normal operation while the system loads.
Page 279: Observable Problems
If the system hangs during the UEFI boot process with the message UEFI: DXE INIT on the display, make sure that Option ROMs were not configured with a setting of Legacy. You can remotely view the current settings for Option ROMs by running the following command using the Lenovo XClarity Essentials OneCLI: onecli config show EnableDisableAdapterOptionROMSupport --bmc xcc_userid:xcc_password@xcc_ipaddress...
Page 280: The Server Immediately Displays The Post Event Viewer When It Is Turned On
Configuration changes, such as added devices or adapter firmware updates, and firmware or application code problems can cause the server to fail POST (the power-on self-test). If this occurs, the server responds in either of the following ways: ThinkSystem SD550 V3 User Guide...
Page 281: Voltage Planar Fault Is Displayed In The Event Log
Complete the following steps until the problem is solved. 1. An unusual smell might be coming from newly installed equipment. 2. If the problem remains, contact Lenovo Support. Server seems to be running hot Complete the following steps until the problem is solved.
Page 282: Optional-Device Problems
• “Insufficient PCIe resources are detected” on page 272 • “A Lenovo optional device that was just installed does not work” on page 272 • “A Lenovo optional device that worked previously does not work now” on page 272 Insufficient PCIe resources are detected If you see an error message stating “Insufficient PCI Resources Detected,”...
Page 283: Power On And Power Off Problems
4. Reseat the failing device. 5. Replace the failing device. Power on and power off problems Use this information to resolve issues when powering on or powering off the server. • “Embedded hypervisor is not in the boot list” on page 273 •...
Page 284: Power Problems
8. Implement the minimum configuration (one processor and one DIMM) to check whether any specific components lock the power permission. 9. Collect the failure information by capturing the system logs and provide it to Lenovo support. 10. See “Power supply LED” on page 253.
Page 285: Serial-Device Problems
The system goes directly to the POST event viewer when it is turned on. 1. Check the light path diagnostics LEDs and the Lenovo XClarity Controller event log, and resolve any errors that have occurred. 2. Make sure that the system supports all the processors and that the processors match in speed and cache size.
Page 286: Storage Drive Problems
• Replace the backplane. • If the adapter fails the test, disconnect the backplane signal cable from the adapter and run the tests again. • If the adapter fails the test, replace the adapter. ThinkSystem SD550 V3 User Guide...
Page 287: Appendix A. Hardware Disassembling For Recycle
10. Remove all the memory modules (see “Remove a memory module” on page 134). 11. If necessary, remove the M.2 drives (see “Remove an M.2 drive” on page 130). 12. Remove the microSD card (see “Remove the MicroSD card” on page 141). © Copyright Lenovo 2024...
Page 288: Disassemble The Chassis For Recycle
61 Removal of a PSU filler). Step 4. Remove the chassis from the rack (see “Remove the chassis from the rack” on page 54); then, lay the chassis on a flat, static-protective surface. ThinkSystem SD550 V3 User Guide...
Page 289 Step 5. Remove the PSU cage from the chassis (see “Remove the PSU cage” on page 66). Step 6. Remove the chassis midplane from the PSU cage (see “Remove the chassis midplane” on page 69). Step 7. Remove the left and right EIA brackets from the chassis (see “Remove the EIA brackets from the chassis ”...
Page 290 ThinkSystem SD550 V3 User Guide...
Page 291: Appendix B. Getting Help And Technical Assistance
Appendix B. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...
Page 292: Collecting Service Data
Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.
Page 293: Contacting Support
Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
Page 294 ThinkSystem SD550 V3 User Guide...
Page 295: Appendix C. Documents And Supports
• UEFI Manual – UEFI setting introduction Support websites This section provides driver and firmware downloads and support resources. Support and downloads • Drivers and Software download website for ThinkSystem SD550 V3 – https://datacentersupport.lenovo.com/products/servers/thinksystem/sd550v3/7dd2/downloads/driver-list • Lenovo Data Center Forum –...
Page 296 – https://serverproven.lenovo.com • Operating System Installation Instructions – https://pubs.lenovo.com/thinksystem#os-installation • Submit an eTicket (service request) – https://support.lenovo.com/servicerequest • Subscribe to Lenovo Data Center Group product notifications (Stay up to date on firmware updates) – https://datacentersupport.lenovo.com/solutions/ht509500 ThinkSystem SD550 V3 User Guide...
Page 297: Appendix D. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 298: Trademarks
(TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.
Page 299: Taiwan Region Bsmi Rohs Declaration
Taiwan Region BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information. Appendix D. Notices...
Page 300 ThinkSystem SD550 V3 User Guide...

Lenovo ThinkSystem SD550 V3 User Manual

Chapter 1. Introduction

Chapter 2. Hardware Components

Chapter 3. Parts List

Chapter 4. Unboxing and Setup

Chapter 5. Hardware Replacement Procedures

Chapter 6. Internal Cable Routing

Chapter 7. System Configuration

Chapter 8. Problem Determination

Appendix A. Hardware Disassembling for Recycle

Appendix B. Getting Help and Technical Assistance

Appendix C. Documents and Supports

Appendix D. Notices

Quick Links

Troubleshooting

Related Manuals for Lenovo ThinkSystem SD550 V3

Summary of Contents for Lenovo ThinkSystem SD550 V3

Table of Contents