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Lenovo ThinkSystem SD650-N Manual

Lenovo ThinkSystem SD650-N Manual

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ThinkSystem SD650-N V3 Neptune DWC Tray
and DW612S Neptune DWC Enclosure
Messages and Codes Reference
Machine Types: 7D7N

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Summary of Contents for Lenovo ThinkSystem SD650-N

  • Page 1 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference Machine Types: 7D7N...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (March 2024) ©...

  • Page 3: Table Of Contents

    Chapter 3. UEFI events ..153 Contacting Support ... . . 235 UEFI events organized by severity ..153 © Copyright Lenovo 2024...
  • Page 4 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – SE. Systems Management - Security. – SR. LEPT Raid Setup. – SS. Service & Support - LEPT FFDC Collection. – SS. Systems Management - Service & Support. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 7 – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. – UP. Systems Management - Updates. – WD. System management - Watchdog. • xxxx is an incrementing number of the Sub-System events set. •...
  • Page 8 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...

  • Page 9: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 10: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 11: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0011G Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPPU0004M [ProcessorElementName] has Failed with FRB1/BIST condition. FQXSPPW0035M Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted.
  • Page 12 TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], Informational TKLMServer2=[arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. Informational FQXSPDM4004I TKLM servers device group set by user [arg1]: TKLMServerDeviceGroup=[arg2] . ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4005I User [arg1] has generated a new encryption key pair and installed a Informational self-signed certificate for the TKLM client. FQXSPDM4006I User [arg1] has generated a new encryption key and certificate Informational signing request for the TKLM client.
  • Page 14 The port [arg1] of PCIe device [arg2] at [arg3] has link [arg4]. Informational FQXSPEM4029I All PCIe slots on [arg1] may not be functional based upon your current Informational CPU population. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4030I A scheduled operation on the RAID controller has encountered an Informational issue. Refer to RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPEM4031I SSD wear threshold setting is changed from [arg1] to [arg2] by user Informational [arg3] from [arg4] at IP address [arg5].
  • Page 16 DDNS registration successful. The domain name is [arg1]. Informational FQXSPNM4020I IPv6 enabled by user [arg1] . Informational FQXSPNM4021I IPv6 disabled by user [arg1] . Informational ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4022I IPv6 static IP configuration enabled by user [arg1]. Informational FQXSPNM4023I IPv6 DHCP enabled by user [arg1]. Informational FQXSPNM4024I IPv6 stateless auto-configuration enabled by user [arg1]. Informational FQXSPNM4025I IPv6 static IP configuration disabled by user [arg1].
  • Page 18 FQXSPPP4004I Server [arg1] [arg2] cleared by user [arg3]. Informational FQXSPPP4005I The power cap value changed from [arg1] watts to [arg2] watts by Informational user [arg3]. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4006I The minimum power cap value changed from [arg1] watts to [arg2] Informational watts. FQXSPPP4007I The maximum power cap value changed from [arg1] watts to [arg2] Informational watts. FQXSPPP4008I The soft minimum power cap value changed from [arg1] watts to Informational...
  • Page 20 FQXSPPW0008I [SensorElementName] has been turned off. Informational FQXSPPW0009I [PowerSupplyElementName] has been Power Cycled. Informational FQXSPPW2001I [PowerSupplyElementName] has been removed from container Informational [PhysicalPackageElementName]. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2002I [PowerSupplyElementName] has returned to OK status. Informational FQXSPPW2003I Failure no longer predicted on [PowerSupplyElementName]. Informational FQXSPPW2006I [PowerSupplyElementName] has returned to a Normal Input State. Informational FQXSPPW2008I [PowerSupplyElementName] has been turned on. Informational FQXSPPW2031I Numeric sensor [NumericSensorElementName] going low (lower non-...
  • Page 22 SessionTimeout=[arg4]. FQXSPSE4016I Global Login Account Security set by user [arg1]: PasswordRequired= Informational [arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength= [arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8]. FQXSPSE4017I User [arg1] created. Informational ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4018I User [arg1] removed. Informational FQXSPSE4019I User [arg1] password modified. Informational FQXSPSE4020I User [arg1] role set to [arg2]. Informational FQXSPSE4021I User [arg1] custom privileges set: [arg2][arg3][arg4][arg5][arg6][arg7] Informational [arg8][arg9]. FQXSPSE4022I User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], Informational...
  • Page 24 Informational [arg4] at IP address [arg5]. FQXSPSE4067I User [arg1] accessible interfaces is set to [arg2][arg3][arg4][arg5][arg6] Informational by user [arg7] from [arg8] at IP address [arg9]. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4068I Security: Userid: [arg1] using [arg2] had [arg3] login failures from Informational Redfish client at IP address [arg4]. FQXSPSE4069I LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], Informational BindingMethod=[arg4], TargetName=[arg5], GroupFilter=[arg6], GroupAttribute=[arg7], LoginAttribute=[arg8].
  • Page 26 Informational [ComputerSystemElementName]. FQXSPUP4001I Flash of [arg1] from [arg2] succeeded for user [arg3] . Informational FQXSPUP4002I Flash of [arg1] from [arg2] failed for user [arg3]. Informational ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 27 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUP4006I Auto promote primary XCC to backup is [arg1] by user [arg2] from Informational [arg3] at IP address [arg4]. FQXSPUP4007I Violation access to XCC SPI flash is detected and isolated. Informational FQXSPUP4008I Violation access to UEFI SPI flash is detected and isolated.
  • Page 28 Sensor [SensorElementName] has transitioned to critical from a less Error severe state. FQXSPFW0000N The System [ComputerSystemElementName] encountered a POST Error Error. Error FQXSPFW0002N The System [ComputerSystemElementName] encountered a firmware hang. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 29 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO0003N A diagnostic interrupt has occurred on system Error [ComputerSystemElementName]. FQXSPIO0004L A bus timeout has occurred on bus [SensorElementName]. Error FQXSPIO0006N A software NMI has occurred on system Error [ComputerSystemElementName].

  • Page 30: List Of Xclarity Controller Events

    • FQXSPBR4000I: Management Controller [arg1]: Configuration restored from a file by user [arg2] from [arg3] at IP address [arg4]. This message is for the use case where a user restores a Management Controller configuration from a file. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 31 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values.
  • Page 32 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0136 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 33 1. Retry the operation. 2. AC cycle the system. 3. If Problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4008I: Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start from [arg3] at IP address [arg4].
  • Page 34 This message is for the user initiated a Federation clone configuration. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 35 CIM Prefix: IMM CIM ID: 0259 User Action: Information only; no action is required. • FQXSPBR400EI: Neighbor group firmware update was initiated by user [arg1]. This message is for the user started a Federation update. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0260...
  • Page 36 1. Check the event log of system management module and XClarity Controller for any cooling related issue. 2. Make sure CDU supply water temperature and flow rate per tray is within operating specifications. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 37 3. Make sure waterloop assembly and maifold are installed correctly. 4. Make sure that the room temperature is within operating specifications. 5. If the problem persists, contact Lenovo Support. • FQXSPCA0019N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.
  • Page 38 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 39 Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0499 User Action: Information only; no action is required • FQXSPCA2015I: Sensor [SensorElementName] has deasserted the transition from normal to non- critical state. This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal.
  • Page 40 • FQXSPCN4004I: User [arg1] has created an active [arg2] console session. A user has created an IPMI/CLI console session Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 41 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0317 User Action: Information only; no action is required. • FQXSPCN4005I: A [arg1] console session is timeout. An IPMI/CLI console session is timeout Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
  • Page 42 Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 43 A user configured the TKLM servers Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0146 User Action: Information only; no action is required. • FQXSPDM4004I: TKLM servers device group set by user [arg1]: TKLMServerDeviceGroup=[arg2] . A user configured the TKLM device group Severity: Info Serviceable: No...
  • Page 44 • FQXSPEA0001J: Sensor [SensorElementName] has transitioned from normal to non-critical state. This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal. Severity: Warning Serviceable: Yes ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 45 Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0520 User Action: Use Storcli or LSA to check if there is any warning or critical RAID event. • FQXSPEA0002M: Sensor [SensorElementName] has transitioned to critical from a less severe state.
  • Page 46 • FQXSPEM4004I: SNMP [arg1] enabled by user [arg2] . A user enabled SNMPv1 or SNMPv3 or Traps Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 47 Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0073 User Action: Information only; no action is required. • FQXSPEM4005I: SNMP [arg1] disabled by user [arg2] . A user disabled SNMPv1 or SNMPv3 or Traps Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 48 Encapsulation lite mode status change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0201 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 49 User Action: Information only; no action is required. • FQXSPEM4013I: Battery error was detected by RAID controller. The battery unit needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) Battery error was detected by RAID controller Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0202 User Action:...
  • Page 50 Fan problem detected with the enclosure/chassis Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 51 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0209 User Action: Information only; no action is required. • FQXSPEM4022I: Enclosure/Chassis power supply has problem. Please check the enclosure/ chassis unit power supply for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5]) Enclosure/Chassis power supply has problem Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 52 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0220 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 53 • FQXSPEM4029I: All PCIe slots on [arg1] may not be functional based upon your current CPU population. PCIe not be functional Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0221 User Action: Information only;...
  • Page 54 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0307 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 55 • FQXSPEM4039I: Attempting to perform an immediate dust filter measurement on server [arg1] by user [arg2] from [arg3] at IP address [arg4]. Attempting to perform an immediate dust filter measurement Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0308 User Action:...
  • Page 56 CIM Prefix: IMM CIM ID: 0144 User Action: Information only; no action is required. • FQXSPFC4002I: System running in setup. System running in setup Severity: Info Serviceable: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 57 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0193 User Action: Information only; no action is required. • FQXSPFC4003I: UEFI deployment boot mode is enabled for NextBoot. UEFI deployment boot mode is enabled for NextBoot Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 58 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 59 If the NMI button has not been pressed, complete the following steps: 1. Reboot the system. 2. If error still exist, then collect serivce log and contact Lenovo support. • FQXSPIO0004L: A bus timeout has occurred on bus [SensorElementName]. This message is for the use case when an implementation has detected a Bus Timeout.
  • Page 60 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 61 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support.
  • Page 62 This message is for the use case when an implementation has detected a PCI SERR deassertion. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 63 CIM Prefix: PLAT CIM ID: 0235 User Action: Information only; no action is required • FQXSPIO2010I: Bus [SensorElementName] has recovered from a Correctable Bus Error. This message is for the use case when an implementation has detected that a system has recovered from a Bus Correctable Error.
  • Page 64 If either of these conditions is found, correct and retry with the same DIMM. (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 65 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 66 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 67 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 68 • FQXSPNM4000I: Management Controller [arg1] Network Initialization Complete. This message is for the use case where a Management Controller network has completed initialization. Severity: Info Serviceable: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 69 Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0001 User Action: Information only; no action is required. • FQXSPNM4001I: Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port data rate.
  • Page 70 This message is for the use case where a user modifies the IP subnet mask of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0010 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 71 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4011I: ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] .
  • Page 72 CIM Prefix: IMM CIM ID: 0026 User Action: Information only; no action is required. • FQXSPNM4016I: Domain name set to [arg1] by user [arg2]. Domain name set by user ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 73 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0043 User Action: Information only; no action is required. • FQXSPNM4017I: Domain Source changed to [arg1] by user [arg2]. Domain source changed by user Severity: Info Serviceable: No...
  • Page 74 IPv6 statless auto-assignment method is enabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0051 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 75 User Action: Information only; no action is required. • FQXSPNM4025I: IPv6 static IP configuration disabled by user [arg1]. IPv6 static assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0052 User Action: Information only;...
  • Page 76 Alert Category: System - IMM Network event SNMP Trap ID: CIM Prefix: IMM CIM ID: 0059 User Action: Complete the following steps until the problem is solved: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 77 2. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4033I: Telnet port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the telnet port number...
  • Page 78 A user has modified the SNMP Traps port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0068 User Action: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 79 Information only; no action is required. • FQXSPNM4041I: Syslog port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Syslog receiver port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0069 User Action:...
  • Page 80 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0129 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 81 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required. • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. Chapter 2 XClarity Controller events...
  • Page 82 • FQXSPNM4057I: Security: IP address: [arg1] had [arg2] login failures, it will be blocked to access for [arg3] minutes. This message is for the use case where IP address blocking. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 83 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0250 User Action: Information only; no action is required. • FQXSPNM4058I: IP address of network interface [arg1] is modified from [arg2] to [arg3] by user [arg4].
  • Page 84 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. Check the integrity of the installed operating system. 6. If problem persists, collect Service Data log. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 85 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support.Check the integrity of the installed operating system. • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change...
  • Page 86 This message is for the use case where OS Crash Video Capture Failed. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0236 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 87 2. Check if the crash video recording is enabled 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPOS4011I: OS failure screen capture with hardware error is [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 88 • FQXSPPP4005I: The power cap value changed from [arg1] watts to [arg2] watts by user [arg3]. Power Cap values changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 89 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0113 User Action: Information only; no action is required. • FQXSPPP4006I: The minimum power cap value changed from [arg1] watts to [arg2] watts. Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID:...
  • Page 90 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0121 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 91 • FQXSPPP4014I: Static Power Savings mode has been turned off by user [arg1]. Static Power Savings mode turned off by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0122 User Action: Information only;...
  • Page 92 • FQXSPPP4022I: The server was restarted for an unknown reason. The server was restarted for an unknown reason Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 93 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0166 User Action: Information only; no action is required. • FQXSPPP4023I: The server is restarted by chassis control command. Server is restarted by chassis control command Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 94 Server was reset via Platform Event Filter Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0174 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 95 User Action: Information only; no action is required. • FQXSPPP4031I: The server was power-cycled via Platform Event Filter. Server was power-cycled via Platform Event Filter Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0175 User Action: Information only;...
  • Page 96 Information only; no action is required. • FQXSPPP4039I: The server stayed powered off because the power restore policy is set to restore previous power state.. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 97 Server stayed powered off because the power restore policy is set to restore previous power state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0183 User Action: Information only;...
  • Page 98 • FQXSPPP4048I: Attempting to AC power cycle server [arg1] by user [arg2]. AC power cycle server Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 99 CIM Prefix: IMM CIM ID: 0227 User Action: Information only; no action is required. • FQXSPPP4049I: Management Controller [arg1] reset was initiated by Front Panel. Management Controller reset was initiated by Front Panel Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0252...
  • Page 100 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0392 User Action: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 101 CIM Prefix: PLAT CIM ID: 0042 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 102 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 103 CIM Prefix: PLAT CIM ID: 0816 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 104 Please check event log in xClarity Controller (XCC) Web GUI to identify the power supply unit failure. Check system spec and replace the power supply unit to the same specification. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 105 • FQXSPPW0003G: Failure predicted on [PowerSupplyElementName]. This message is for the use case when an implementation has detected a Power Supply failure is predicted. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0088 User Action: Please check event log in xClarity Controller (XCC) Web GUI to identify the power supply unit failure...
  • Page 106 2. If the problem remains, collect Service Data logs. Contact Lenovo Support. 3. If the specified sensor is Planar 3.3V or Planar 5V, collect Service Data logs. Contact Lenovo Support. • FQXSPPW0057J: Sensor [SensorElementName] has transitioned from normal to non-critical state.
  • Page 107 Controller event log for power-supply-related issues, and resolve those issues. 2. If the problem remains, collect Service Data logs. Contact Lenovo Support. 3. If the specified sensor is Planar 3.3V or Planar 5V, collect Service Data logs. Contact Lenovo Support. • FQXSPPW2001I: [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName].
  • Page 108 • FQXSPPW2008I: [PowerSupplyElementName] has been turned on. This message is for the use case when an implementation has detected a Power Unit that has been Enabled. Severity: Info ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 109 Serviceable: No Automatically notify Support: No Alert Category: System - Power On SNMP Trap ID: 24 CIM Prefix: PLAT CIM ID: 0107 User Action: Information only; no action is required • FQXSPPW2031I: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted.
  • Page 110 Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: IMM CIM ID: 0328 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 111 • FQXSPPW4003I: The customized total graphics power is within the pre-configured limit. This message is for the use case where the customized total graphics power is within the pre-configured limit. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0329 User Action:...
  • Page 112 SNMP Trap ID: 27 CIM Prefix: PLAT CIM ID: 0168 User Action: Replace the faulty drive at the next maintenance period. • FQXSPSD0003I: Hot Spare enabled for [ComputerSystemElementName]. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 113 This message is for the use case when an implementation has detected a Hot Spare has been Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0170 User Action: Information only;...
  • Page 114 Automatically notify Support: Yes Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0176 User Action: Complete the following steps: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 115 1. Replace the hard disk drive that is indicated by XCC event log. 2. Re-create the array. 3. Restore the data from a backup. • FQXSPSD2000I: The [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. This message is for the use case when an implementation has detected a Drive has been Removed. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 116 • FQXSPSD2008I: Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has recovered from a fault. This message is for the use case when an implementation has detected a Drive was Enabled. Severity: Info ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 117 Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0167 User Action: Information only; no action is required • FQXSPSD2010I: Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has been removed. This message is for the use case when an implementation has detected a Drive has been Removed.
  • Page 118 This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0002 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 119 1. Make sure that the certificate that you are importing is correct and properly generated. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4001I: Remote Login Successful. Login ID: [arg1] using [arg2] from [arg3] at IP address [arg4].
  • Page 120 This message is for the use case where a user has failed to log in to a Management Controller from SSH. Severity: Info Serviceable: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 121 Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0041 User Action: Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2.
  • Page 122 Information only; no action is required. • FQXSPSE4015I: Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4]. A user changes the Global Login General Settings ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 123 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0098 User Action: Information only; no action is required. • FQXSPSE4016I: Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8].
  • Page 124 • FQXSPSE4023I: SSH Client key added for user [arg1] by user [arg2] from [arg3] at IP address [arg4]. User locally defined an SSH Client key Severity: Info ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 125 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0106 User Action: Information only; no action is required. • FQXSPSE4024I: SSH Client key imported for user [arg1] from [arg2] by user [arg3] from [arg4] at IP address [arg5].
  • Page 126 • FQXSPSE4031I: Remote Login Successful. Login ID: [arg1] from [arg2] serial interface. This message is for the use case where a user successfully logs in to a Management Controller. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 127 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0156 User Action: Information only; no action is required. • FQXSPSE4032I: Login ID: [arg1] from [arg2] at IP address [arg3] has logged off. This message is for the use case where a user has logged off of a Management Controller.
  • Page 128 Temporary user account create Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0228 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 129 User Action: Information only; no action is required. • FQXSPSE4040I: Temporary user account [arg1] expires. Temporary user account expire Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0229 User Action: The user account you input has expired.
  • Page 130 Role create modify and assign Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0246 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 131 User Action: Information only; no action is required. • FQXSPSE4048I: Role [arg1] is removed by user [arg2]. Role is removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0247 User Action: Information only;...
  • Page 132 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0265 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 133 • FQXSPSE4056I: SED AK is [arg1] by user [arg2] at IP address [arg3]. SED AK is regenerated or recovered. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0266 User Action: Information only;...
  • Page 134 Information only; no action is required. • FQXSPSE4064I: SNMPv3 engine ID is changed from [arg1] to [arg2] by user [arg3] from [arg4] at IP address [arg5]. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 135 SNMPv3 engine ID changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0282 User Action: Information only; no action is required. • FQXSPSE4065I: SFTP [arg1] by user [arg2] from [arg3] at IP address [arg4]. A user enables and disables SFTP service Severity: Info Serviceable: No...
  • Page 136 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0292 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 137 • FQXSPSE4072I: Random SED AK is regenerated by user [arg1] from [arg2] at IP address [arg3]. A user regenerates a random SED AK Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0294 User Action: Information only;...
  • Page 138 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0322 User Action: Information only; no action is required. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 139 • FQXSPSE4080I: The user [arg1] attempts to clear CMOS from [arg2] at IP address [arg4]. User attempts to clear CMOS Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0323 User Action: Information only;...
  • Page 140 • FQXSPSE4090I: The chassis node with node ID [arg1] is removed. This message is for the use case where node is removed from the chassis. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 141 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0338 User Action: Information only; no action is required. • FQXSPSR0001N: Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable from less severe.
  • Page 142 Information only; no action is required. • FQXSPSS4005I: Manual Call Home by user [arg1]: [arg2]. Manual Call Home by user. Severity: Info Serviceable: No Automatically notify Support: Yes ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 143 Alert Category: System - Other SNMP Trap ID: CIM Prefix: IMM CIM ID: 0135 User Action: Information only; no action is required. • FQXSPSS4006I: Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
  • Page 144 [arg4], Timezone=[arg5]. A user configured the Date and Time settings Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 145 CIM Prefix: IMM CIM ID: 0079 User Action: Information only; no action is required. • FQXSPTR4002I: Synchronize time setting by user [arg1]: Mode=Sync with NTP Server, NTPServerHost1=[arg2]:[arg3],NTPServerHost2=[arg4]:[arg5],NTPServerHost3=[arg6]:[arg7], NTPServerHost4=[arg8]:[arg9],NTPUpdateFrequency=[arg10]. A user configured the Date and Time synchronize settings Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID:...
  • Page 146 Complete the following steps until the problem is solved: 1. Check Lenovo Support (http://support.lenovo.com/) for service bulletins and Tech tips and firmware update related to your drive. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 147 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, collect Service Data logs. Contact Lenovo Support.
  • Page 148 • FQXSPUN2019I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 149 Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required • FQXSPUN2020I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
  • Page 150 This message is for the use case where a user has successfully flashed the firmware component (MC Main Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure Power Backplane, Integrated System Management). ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 151 4. If problem persists, collect Service Data log. 5. Contact Lenovo Support. • FQXSPUP4004I: XCC firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the XCC firmware to the same level on all nodes/servers.
  • Page 152 This message is for the use case where violation access to XCC SPI flash is detected and isolated. Severity: Info Serviceable: No Automatically notify Support: No ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 153 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0298 User Action: Information only; no action is required. • FQXSPUP4008I: Violation access to UEFI SPI flash is detected and isolated. This message is for the use case where violation access to UEFI SPI flash is detected and isolated. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 154 • FQXSPWD0003I: Power cycle of system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. This message is for the use case when an implementation has detected a Power Cycle by Watchdog occurred. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 155 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0374 User Action: Information only; no action is required • FQXSPWD0004I: Watchdog Timer interrupt occurred for [WatchdogElementName]. This message is for the use case when an implementation has detected a Watchdog Timer interrupt occurred.
  • Page 156 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...

  • Page 157: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 158 High bandwidth memory attempt post package repair (PPR) Informational succeeded at CPU [arg1] high bandwidth memory channel [arg2] pseudo-channel [arg3]. FQXSFPU0020I The UEFI firmware image capsule signature is invalid. Informational ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 159 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0021I The TPM physical presence state has been cleared. Informational FQXSFPU0023I Secure Boot Image Verification Failure has been cleared as no failure Informational in this round boot. FQXSFPU0025I The default system settings have been restored.
  • Page 160 FQXSFMA0029G DIMM [arg1] Self-healing, attempt post package repair (PPR) failed with out of resource. [arg2] FQXSFMA0047M SPD CRC checking failed on DIMM [arg1]. [arg2] Warning ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 161 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0048M DIMM [arg1] disabled due to PMIC failure during POST, DIMM Warning identifier is [arg2]. FQXSFMA0049M DIMM [arg1] disabled due to memory module power failure. DIMM Warning [arg2] detected and good, DIMM [arg3] not detected. FQXSFMA0050G DRAM PFA threshold limit exceeded on DIMM [arg1] sub-channel Warning...
  • Page 162 An Uncorrectable PCIe Error has Occurred at Bus [arg1] Device [arg2] Error Function [arg3]. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. The physical [arg6] number is [arg7]. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 163 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0011M A PCIe parity error has occurred on Bus [arg1] Device [arg2] Function Error [arg3]. The Vendor ID for the device is [arg4] and the Device ID is [arg5].
  • Page 164 A cache type mismatch has been detected for one or more Error processors. FQXSFPU0012K A cache associativity mismatch has been detected for one or more Error processors. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...

  • Page 165: List Of Uefi Events

    2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 166 Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key. • FQXSFDD0007G: Security Key Lifecycle Manager (SKLM) IPMI Error. Severity: Warning User Action: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 167 Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 168 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 169 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 170 If device is not recognized, reconfiguring slot to Gen1 or Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports ->PCIe Gen1/Gen2/Gen3 Speed Selection, or the OneCLI utility. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 171 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 172 2. Move the adapter to a different system slot, if available. 3. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
  • Page 173 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 174 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 175 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 176 [arg1]: PCIe Leaky Bucket Event [arg2]: Segment [arg3]: Bus [arg4]: Device [arg5]: Function [arg6]: Slot/ Bay [arg7]: Instance number" User Action: Complete the following steps: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 177 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 178 Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.) 3.
  • Page 179 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3] Severity: Info Parameters: [arg1] :Unqualified/Non Lenovo [arg2]: Dimm Silk Label, 1-based [arg3]: DIMM info (S/N, FRU and UDI.), e. g. "739E68ED-VC10 FRU 0123456" User Action: Complete the following steps: 1.
  • Page 180 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0010I: Invalid memory configuration for Sparing Mode has been recovered. [arg1] ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 181 2. Make sure that the DIMM connectors are correctly populated for sparing mode, according to the service information for this product. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0011I: Memory population change detected. [arg1]...
  • Page 182 Complete the following steps: 1. Reseat the affected NDIMM, and the DIMM in the adjacent slots if populated. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 183 BBU connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 184 [arg1]: Dimm Silk Label, 1-based [arg2]: Rank number [arg3]: Subrank number [arg4]: Bank number [arg5]: Row number [arg6]: DramDevice [arg7]: DIMM identifier consists of S/N, FRU and UDI, e.g. "739E68ED- VC10 FRU 0123456" ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 185 2. Boot to F1 setup and enable the DIMM. Reboot the system. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 186 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0049M: DIMM [arg1] disabled due to memory module power failure. DIMM [arg2] detected and good, DIMM [arg3] not detected. Severity: Warning Parameters: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 187 2. Reseat the affected DIMM. 3. Restore the A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. Run advance memory test using the XClarity Provisioning Manager. Click Diagnostics > Run Diagnostics >...
  • Page 188 3. Reseat the failing DIMM identified by LightPath and/or event log entry. 4. Restore A/C power and power on the system. 5. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 189 3. Reseat the failing DIMM identified by LightPath and/or event log entry. 4. Restore A/C power and power on the system. 5. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 190 2. Reseat the affected DIMM. 3. Restore the A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. Run advance memory test using the XClarity Provisioning Manager. Click Diagnostics > Run Diagnostics >...
  • Page 191 2. Restore A/C power and power on the system. 3. Reset UEFI to factory default settings. 4. If the problem persists, collect Service Data logs, and contact Lenovo Support. • FQXSFMA0062M: An uncorrectable memory error occurred on CPU [arg1] high bandwidth memory channel [arg2] pseudo-channel [arg3].
  • Page 192 2. Restore A/C power and power on the system. 3. Check Lenovo Support site for an applicable service bulletin. 4. If the problem persists, collect Service Data logs, and contact Lenovo Support to have failure part replacement. • FQXSFMA0066I: High bandwidth memory attempt post package repair (PPR) succeeded at CPU [arg1] high bandwidth memory channel [arg2] pseudo-channel [arg3].
  • Page 193 2. Reseat the DIMMs specified by the event message. 3. Restore A/C power and power on the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0067G: Errors per row counter threshold limit exceeded on DIMM [arg1] sub-channel [arg2] Rank [arg3] DRAM [arg4], need to restart the system for DIMM Self-healing to attempt post package repair (PPR), DIMM identifier is [arg5].
  • Page 194 Complete the following steps: 1. Reboot System. 2. If the problem persists, check the Lenovo support site for an applicable service bulletin or firmware update for the system that applies to this error. 3. If the problem persists, collect Service Data logs, and contact Lenovo Support.
  • Page 195 Complete the following steps: 1. Reboot System. 2. If the problem persists, check the Lenovo support site for an applicable service bulletin or firmware update for the system that applies to this error. 3. If the problem persists, collect Service Data logs, and contact Lenovo Support.
  • Page 196 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 197 2. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 198 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 199 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 200 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 201 [arg1]: Socket number, 1-based. User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this processor error. 2. Power off the system and remove A/C power. 3. Restore A/C power and power on the system.
  • Page 202 • FQXSFPU0027N: System uncorrectable error has occurred on Processor [arg1] Core [arg2] MC bank [arg3] with MC Status [arg4], MC Address [arg5], and MC Misc [arg6]. Severity: Fatal Parameters: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 203 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 204 Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs. 4. Contact Lenovo Support.
  • Page 205 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 206 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4052G: TPM_POLICY is not locked Severity: Warning ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 207 User Action: Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4053G: System TPM_POLICY does not match the planar. Severity: Warning User Action: Complete the following steps: 1.
  • Page 208 • FQXSFPU4084I: Host boot order has been changed. Severity: Info User Action: Information only; no action is required. • FQXSFPU4085I: Host WOL boot order has been changed. Severity: Info User Action: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 209 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 210 8. Re-format the LUN or disk and re-install the OS. 9. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0002I: [arg1] GPT corruption recovered, DiskGUID: [arg2] Severity: Info Parameters: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 211 2. Connect at least one bootable device to the system. 3. Connect AC power to the system. 4. Power on system and retry. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFTR0001L: An invalid date and time have been detected. Severity: Warning...
  • Page 212 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...

  • Page 213: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 214 FQXPMCL0011K Failed import bmc settings. Warning Warning FQXPMNM0001G Failed to set new BMC network parameters. FQXPMOS0001K Bootx64.efi is not found. Failed to Boot OS. Warning ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 215 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 216: List Of Xclarity Provisioning Manager Events

    • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. If the problem persists, reflash BMC firmware. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 217 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 218 3. Ensure the state of RAID adapter and disk drives are healthy. 4. Ensure good physical connection between the disk drives and RAID adapter. 5. Ensure the platform and RAID config is identical to original configuration. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 219 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 220 • FQXPMEM0003I: LXPM has exited. Control returned to UEFI Severity: Info User Action: Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 221 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 222 • FQXPMER0005M: Failed to load UEFI factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Retry this operation again. ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 223 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 224 AC. After AC power is restored, power on the host system. 6. If the problem persists, contact technical support. • FQXPMOS0005K: BMC communication failed: DRIVER Mount Failure. Severity: Warning ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 225 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 226 3. Retry the test. 4. If the problem persists, contact technical support. • FQXPMSD0004M: self-test completed having the electrical element of the test failed. Severity: Error ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 227 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 228 1. check hard drive specification to see if the hard drive support ATA self-test feature. 2. If the problem persists, contact technical support. • FQXPMSR0001K: Found unsupported RAID adapter. Severity: Warning ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 229 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0011K: Failed to change disk drives' state.
  • Page 230 AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMUP0005K: Unable to obtain the installed version of BMC ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...
  • Page 231 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 232 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 233 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 234 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 235 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMVD0001H: Failed to get VPD data. Severity: Warning User Action: 1.
  • Page 236 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...

  • Page 237: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 238: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 239: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 240 ThinkSystem SD650-N V3 Neptune DWC Tray and DW612S Neptune DWC Enclosure Messages and Codes Reference...

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