Diagnose And Troubleshoot Your Computer; Troubleshoot And Diagnose At Lenovo Support Web Site - Lenovo ThinkPad E14 Gen 6 User Manual

Question
Where can I get the latest device
drivers and the UEFI BIOS?
What do I do if the LCD goes
black when I turn on the
computer?

Diagnose and troubleshoot your computer

This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web
site, the Vantage app, and in your computer. They can help you diagnose common software and hardware
issues.
The following table lists these diagnostics tools and the recommended conditions for each tool.
Diagnostics tool

Troubleshoot and diagnose at Lenovo Support Web site

Hardware scan
UEFI Diagnostics tool
Troubleshoot and diagnose at Lenovo Support Web site
Lenovo provides two different diagnosing solutions to help you identify and resolve problems on your
computer.
Solution
• From the Vantage app: Open the Vantage app, and then click Device ➙
System Update.
• From the Lenovo support Web site:
1. Go to
https://pcsupport.lenovo.com
2. Click Driver & Software ➙ Manual Update.
• From the Windows Update:
1. Type Settings in the Windows search box and press Enter.
2. Click Update & Security ➙ Windows Update ➙ Check for Updates.
If update package is available, follow the on-screen instructions to download and
install the package.
1. Run the LCD Self-Test.
a. Ensure that the computer is connected to the ac power adapter.
b. Press the power button for about seven seconds to turn off the computer.
c. Press Fn, left Ctrl, and the power button at the same time.
d. Check if the computer displays five solid colors in sequence across the
entire screen:
• If yes, the LCD functions normally.
• If no, the LCD malfunctions.
e. The test lasts for about 20 seconds and then exits automatically. You also
can press the power button to exit the test.
2. Contact Lenovo for support and provide the test result. See "Call Lenovo" on
page 53.
Recommended scenario
You want to have an online troubleshooting or scan of
hardware and drivers on your computer.
• Your computer is installed with the Vantage app.
• You want to perform basic examinations of the
• You cannot log in to the operating system.
• Your computer cannot connect to the network.
and select the entry for your computer.
hardware components.
Chapter 7
. 51
Help and support