Philips 6000 Series Instructions Manual page 28

Problem type
Fast power loss 1. The suction power at the powerful gear is high, together with high power
consumption. Therefore, it is recommended to use the standard gear or quiet gear.
2. Make sure the appliance works in a fully charged state. Voltage is low when it is in
low battery. Power loss becomes faster when it's in low power.
Failure to 1. There are too many obstacles near the docking station. Move the station to an open area,
recharge/find making sure there is no obstacle 1.5 m in front of the station or 0.5 m on either side.
the docking 2. The robot is too far from the docking station. Try to place it closer to the docking station.
station 3. Movement of the docking station or power failure
4. The recharging route is blocked. For example, the door of the room on the recharging
route is closed. Keep the recharging route smooth.
5. The wheels of the main unit are slipping. Dry the wheel surface with a dry cloth, and
remove the water on the docking station ramp and the floor.
Abnormal 1. Shut down and restart the appliance.
behavior 2. Check whether the wheel is abnormal, such as loosening of the rubber coating.
3. Check whether the radar is blocked by foreign objects. If yes, clean it up before use.
4. If slipping in situ is due to water on the ground, remove the water on the ground.
5. Slipping occurs in wheel. Dry off the water in the wheel, ramp, and the ground with a
dry towel.
Strange The mid-range rotating brush, side brush, or wheel may have been incorrectly installed,
noise during or there is a foreign object entangled. Check and clean after shutdown.
cleaning
Reduced 1. Check whether the filter, side brush, and mid-range rotating brush are installed properly.
cleaning 2. The dust bin is full. Empty the dust bin and filter.
capacity or ash 3. The dust bin inlet is blocked by wastes. Clean the dust bin inlet.
leakage 4. The mid-range rotating brush, side brush, and mop are tangled with foreign objects.
Clean them in time.
5. The service life of the mid-range rotating brush, side brush, mop, filter, or mid-range
cover expires. Replace related components.
The side brush 1. The side brush or mop is not installed properly. There is a "clicking" sound when it is
and mop are installed properly.
easy to fall off. 2. The mop holder is stuck by a foreign object. Remove the foreign object in time.
Failure to 1. The Wi-Fi signal is poor. Make sure the robot is in an area with good Wi-Fi reception.
connect to 2. Wi-Fi connection is abnormal. Reset the Wi-Fi.
Wi-Fi 3. A wrong App is downloaded. Scan the QR code of this product to download the
latest mobile App, and retry.
4. Wrong router user name and password are entered. Make sure to enter the correct
user name and password.
5. The main unit does not support 5G bands. Make sure to use a 2.4G band
when networking.
Failure to 1. The robot did not start from the docking station. For the sake of map building, make
create a map sure the robot starts cleaning from the docking station.
on App 2. Moving the robot during the cleaning process leads to positioning failure. Try not to
move the robot during the cleaning process.
3. The automatic cleaning task fails. Allow the robot to automatically return to the
docking station after cleaning.
Scheduled 1. The battery is low. Scheduled cleaning can only begin when the battery level is 20%
cleaning is not or above. Make sure the power level of the main unit is higher than 20%.
working. 2. If scheduled cleaning and the no-disturb function are set in the same period,
scheduled cleaning will not work. Do not set them in the same period.
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English
Cause and solution