Problem Solving Guide - Miele KM 3034-1 Operating And Installation Instructions

Many malfunctions and minor faults that can occur in daily operation can be
corrected without contacting Miele. This will save you time and money because
you will not need a service call.
You can find information on how to remedy faults yourself at www.miele.com/
service.
Please note, however, that a call-out charge will be applied to unnecessary service
visits where the problem could have been rectified as described in these operating
instructions.
Problem
The burner does not
ignite when the cooktop
is being used for the
first time or after it has
not been used for a
longer period.
The burner does not
light after several
attempts.
The gas flame goes out
after being lit.
Possible cause and remedy
There could be an air lock in the gas pipe.
 You may need to make several attempts before the
burner ignites successfully.
There is a fault.
 Turn all of the controls clockwise to  burner off
and interrupt the power supply to the cooktop for
a few seconds.
The burner is not correctly assembled.
 Assemble the burner correctly.
The gas shut-off valve is closed.
 Open the gas shut-off valve.
The burner is wet and/or dirty.
 Clean and dry the burner.
The flame openings are blocked and/or wet.
 Clean and dry the flame openings.
The flames do not touch the flame failure device and
the burner does not get hot enough:
The burner parts are not positioned correctly.
 Position the burner parts correctly.
The flame failure device is dirty.
 Remove any soiling.

Problem solving guide

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