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StarBoard Link EZ2
4. Appendix
4.1 Troubleshooting
Before assuming the product is broken, be sure to check adjustments, proper handling
procedures, the possibility of faulty cable connections, etc.
Recognition-Related Problems
Problem
The StarBoard does not
recognise input.
Touch Sensor Error
(Something is blocking
light from reaching the
board surface or
reflective tape. Or
sensor adjustment is not
properly. StarBoard can
not detect the input.)
What to check
Is the USB cable connected to the
PC?
Is the status LED (page 1-4) lit
green?
Did you start the system in the
correct sequence?
In case that USB cable extended as
bellow, it may result in unstable of
product working.
・USB extension cable other than
bundled one
・Bus-powered USB hub
・USB extender
StarBoard Software files may be
broken or installation may not be
complete correctly.
Other than the above
Is something blocking light from
the projection area or silver
surfaces of the reflective bars?
Are the silver surfaces of the
reflective bars dirty?
Are the digitizer/reflective bards
installed correctly?
Other than the above
Connect the USB cable to the PC.
Check the USB cable connection.
Start the system in the correct
sequence. (For details on starting
the system, see page 3-9 of this
User's Guide.)
When connecting to the PC, use the
bundled USB extension cable.
If you need to extend USB cable,
use self-powered USB hub.
Uninstall the StarBoard Software
and then re-install it.
（For details on installing StarBoard
Software, see the StarBoard
Software Installation Guide.)
Contact a support center.
Remove the blockage.
Use a soft brush to clean the silver
surfaces of the reflective bars.
Use the installation wizard to check
the installation condition of the
devices. (2.2 Installing the Devices
->Page 2-2 in this User's Guide)
Alternatively, follow the
procedures in 2.3 Installing the
Devices (When the Installation
Wizard is not used) on pages 2-3 to
2-14 of this User's Guide.
Adjust the sensor.
(See page 2-10 of this User's
Guide.)
4-1
Appendix
What to do
English
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