Lenovo ThinkSystem DM3010H Hardware Installation And Maintenance Manual
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Lenovo ThinkSystem DM3010H Hardware Installation And Maintenance Manual

Lenovo ThinkSystem DM3010H Hardware Installation And Maintenance Manual

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ThinkSystem DM3010H
Hardware Installation and Maintenance Guide
Machine Type: 7DCV

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Summary of Contents for Lenovo ThinkSystem DM3010H

  • Page 1 ThinkSystem DM3010H Hardware Installation and Maintenance Guide Machine Type: 7DCV...
  • Page 2 First edition (October 2023) © Copyright Lenovo 2023. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.

  • Page 3: Table Of Contents

    Contents 1. Introduction ................1.1.
  • Page 4 ..........5.1.7. Return the failed part to Lenovo - DM3010H  ...
  • Page 5 ........... . Step 6: Return the failed part to Lenovo  ...
  • Page 6 ........... Step 4: Return the failed part to Lenovo  ...

  • Page 7: Introduction

    Chapter 1. Introduction 1.1. Specifications The following information is a summary of the specifications of the system. Depending on the model, some specifications might not apply. Description Specification… Dimension • 2U • Height: 86.9 mm (3.42 inches) • Width: ◦ With mounting flanges: 480 mm (18.9 inches) ◦...

  • Page 8: Management Software

    Description Specification… Input/Output (I/O) The system (with two controllers) has the following I/O ports: features • Six 12 Gb MiniSAS HD ports • Four 25 Gb SFP28 Ethernet ports • Two RJ45 management ports • Two host USB Type-A connectors •...

  • Page 9: Tech Tips

    1.4. Security advisories Lenovo is committed to developing products and services that adhere to the highest security standards in order to protect our customers and their data. When potential vulnerabilities are reported, it is the responsibility of the Lenovo...

  • Page 10: System Components

    Chapter 2. System components 2.1. Front view 2.1.1. Front view with bezel Figure 1. Front view with bezel Table 1. Components on the front bezel Components Status Description 1 Chassis power LED Solid green One or two of the power supply is delivering power to the system.

  • Page 11: Rear View

    Figure 2. Front view of models with 12 drive bays Table 2. Components on the front of the system (without bezel) 1 Chassis power LED 2 Chassis attention LED (front) 3 Chassis location LED (front) 4 Shelf ID digital display 5 Shelf ID change button 6 Hot-swap drive bays (12) 7 Drive activity LED...

  • Page 12: Rj45 Management Port Leds

    Figure 3. Rear view LEDs Table 4. LEDs on the rear of the system 1 RJ45 management port link LED 2 RJ45 management port activity LED 3 MiniSAS HD port link LED 4 MiniSAS HD port attention LED 5 SFP28 port link LED 6 SFP28 port attention LED 7 Controller activity LED 8 Controller attention LED...

  • Page 13: Sfp28 Ethernet Port Leds

    Status LED Color Status Description 3 MiniSAS HD port Green Link is established on at least one link LED external SAS lane. None No link is established on any external SAS lane 4 MiniSAS HD port Yellow SAS link requires attention. attention LED None SAS link operates normally.

  • Page 14: Controller Location Led

    2.3.6. Controller location LED Status LED Color Status Description 9 Controller On or blinking Blue The controller location LED is manually location LED activated help locating controller. None The controller location LED is not activated. 2.3.7. NVRAM LED Status LED Color Status Description...
  • Page 15 Status LED Color Status Description 2 SFP+ port Amber The port requires attention. attention LED None The port operates normally. SFP28 25/10Gb Ethernet LEDs Each SFP28 25/10Gb Ethernet HIC has two status LEDs. Status LED Color Status Description 1 SFP28 port Green Blinking Traffic is flowing over the connection.
  • Page 16 Status LED Color Status Description 2 RJ45 port link Green A link is established between the port and some upstream device. None No link is established. SFP+ 32Gb fiber channel + SFP28 25Gb Ethernet LEDs Each SFP+ 32Gb fiber channel port has two status LEDs and each SFP28 25Gb Ethernet port has two status LEDs.

  • Page 17: Rail Kit Installation Instructions

    Chapter 3. Rail kit installation instructions 3.1. DM/DE Series 2U12 rail kit installation instructions Using this rail kit, a 2U 12-drive enclosure can be installed in a four-post rack. 3.1.1. Before you begin The rail kit includes the following items: •...
  • Page 18 • You must use only the screws that are provided in the kit. steps a. Determine where you want to install the enclosure in the rack.Use the rack alignment guide tool to ensure that you install the enclosure at the same level on either post of the rack. When possible, install enclosures starting at the bottom of the rack and ...
  • Page 19 required to safely move the enclosure. d. Carefully slide the enclosure all the way onto the rails. If applicable, you might need to remove the shelf end caps or the system  bezel to secure the enclosure to the rack post; if so, you need to replace the end caps or bezel when you are done.
  • Page 20 g. If applicable, replace the shelf end caps or the system bezel. h. See the appropriate installation instructions or upgrade guide for your shelf or system to complete the installation and setup tasks. Documentation can be found on the ThinkSystem documentation Information Center at: https://thinksystem.lenovofiles.com/help/index.jsp...

  • Page 21: System Installation And Setup

    Use this guide if you want more detailed installation instructions. 4.2.1. Step 1: Prepare for installation Before you install your DM3010H, it is recommend that you create and account on the Lenovo Support site and register your system. You also need to inventory the appropriate number and type of cables for your system and collect specific network information.

  • Page 22: Step 2: Install The Hardware

    Set up the cluster with the ONTAP CLI. 4.2.2. Step 2: Install the hardware You need to install your system in a 4-post rack or Lenovo system cabinet, as applicable. Steps 1. Install the rail kits, as needed. Refer to DM/DE Series 2U12 rail kit installation instructions.

  • Page 23: Step 3: Cable Controllers To Your Network

    3. Attach cable management devices (as shown). 4. Place the bezel on the front of the system. 4.2.3. Step 3: Cable controllers to your network Cable the controllers to your network using the two-node switchless cluster method or using the cluster interconnect network method.
  • Page 24 Option 1: Cable a two-node switchless cluster Cable your network connections and your cluster interconnect ports for a two-node switchless cluster. Before you begin Contact your network administrator for information about connecting the system to the switches. Be sure to check the illustration arrow for the proper cable connector pull-tab orientation. As you insert the connector, you should feel it click into place;...
  • Page 25 2. Cable the e0M ports to the management network switches with the RJ45 cables: RJ45 cables 3. Cable the mezzanine card ports to your host network. a. If you have a 4-port Ethernet data network, cable ports e1a through e1d to your Ethernet data network.
  • Page 26 ▪ 2-ports, 10/25Gb Ethernet (SFP28) + 2-ports 32Gb FC (SFP+) ▪ 2-ports, 32Gb Fiber Channel, SFP+  DO NOT plug in the power cords. Option 2: Cable a switched cluster Cable your network connections and your cluster interconnect ports for a switched cluster. You must have contacted your network administrator for information about ...
  • Page 27 2. Cable the e0M ports to the management network switches with the RJ45 cables: 3. Cable the mezzanine card ports to your host network. a. If you have a 4-port Ethernet data network, cable ports e1a through e1d to your Ethernet data network.

  • Page 28: Step 4: Cable Controllers To Drive Shelves

    ▪ 4-ports, 32Gb Fiber Channel, SFP+ c. If you have a 2+2 card (2 ports with Ethernet connections and 2 ports with Fiber Channel connections), cable ports e1a and e1b to your FC data network and ports e1c and e1d to your Ethernet data network. ▪...
  • Page 29 b. Port 1 on IOM B to port 3 on the IOM B on the shelf directly below. mini-SAS HD to mini-SAS HD cables 2. Cable controller A to the drive shelves. a. Controller A port 0a to IOM B port 1 on first drive shelf in the stack. b.
  • Page 30 3. Connect controller B to the drive shelves. a. Controller B port 0a to IOM A port 1 on first drive shelf in the stack. b. Controller B port 0b1 to IOM B port 3 on the last drive shelf in the stack. mini-SAS HD to mini-SAS HD cables...

  • Page 31: Step 5: Cable Controllers When There Are No Drive Shelves

    4.2.5. Step 5: Cable controllers when there are no drive shelves Cable your controllers' SAS connections. Be sure to check the illustration arrow for the proper cable connector pull-tab orientation: About this task Cabling the SAS connections between controllers creates a tri-path HA configuration. Use the graphic to complete the cabling of the SAS ports of both controllers.

  • Page 32: Step 6: Complete System Setup And Configuration

    1. Connect controller ports 0a to 0a between controller A and controller B. 2. Connect controller ports 0b1 to 0b1 between controller A and controller B. 4.2.6. Step 6: Complete system setup and configuration You can complete the system setup and configuration by connecting directly to a controller in the system and then connecting to the management switch.
  • Page 33 If network discovery is not enabled If network discovery is not enabled on your laptop, manually complete the configuration and setup. Steps 1. Cable and configure your laptop or console: a. Set the console port on the laptop or console to 115,200 baud with N-8-1. See your laptop or console’s online help for how to configure the ...
  • Page 34 a. Remove end cap.  The first digit continues to blink. b. Press and hold shelf ID button until 1st digit blinks, then push to advance to 0-9. c. Press and hold shelf ID button until 2nd digit blinks, then push to advance to 0-9. ...
  • Page 35 4. Turn on the power switches to both nodes.  Initial booting may take up to eight minutes. 1. Assign an initial node management IP address to one of the nodes. If the Then… management network has DHCP… Configured Record the IP address assigned to the new controllers. Not configured a.

  • Page 36: Maintain

    Chapter 5. Maintain 5.1. Boot media 5.1.1. Overview of boot media replacement - DM3010H The boot media stores a primary and secondary set of system (boot image) files that the system uses when it boots. Depending on your network configuration, you can perform either a nondisruptive or disruptive replacement.

  • Page 37: Check Lve Or Lse On Systems Running Ontap 9.6 And Later

    Check LVE or LSE on systems running ONTAP 9.6 and later Before shutting down the impaired controller, you need to verify whether the system has either Lenovo Volume Encryption (LVE) or Lenovo Storage Encryption (LSE) enabled. If so, you need to verify the configuration.
  • Page 38 Enter the onboard security key-manager sync command: security key-manager onboard sync Enter the customer’s onboard key management passphrase at the  prompt. If the passphrase cannot be provided, contact Lenovo Support. datacentersupport.lenovo.com b. Verify the column shows for all authentication keys:...

  • Page 39: Verify Lse Configuration

    information. d. Go to advanced privilege mode and enter when prompted to continue: set -priv advanced e. Enter the command to display the key management backup information: security key- manager onboard show-backup f. Copy the contents of the backup information to a separate file or your log file. You’ll need it in disaster scenarios where you might need to manually recover OKM.

  • Page 40: Shut Down The Impaired Controller - Dm3010H

    If the command fails, contact Lenovo Support. datacentersupport.lenovo.com b. Verify that the column equals for all authentication keys: Restored security key- manager key query c. You can safely shut down the controller. 4. If the type displays and the column displays anything other than...

  • Page 41: Replace The Boot Media - Dm3010H

    If the impaired controller Then… displays… Press Ctrl-C, and then respond when prompted. Waiting for giveback… System prompt or password Take over or halt the impaired controller from the healthy prompt (enter system controller: storage failover takeover -ofnode password) impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y.
  • Page 42 4. Turn the controller module over and place it on a flat, stable surface. 5. Open the cover by pressing the blue buttons on the sides of the controller module to release the cover, and then rotate the cover up and off of the controller module. Controller module cover release button...

  • Page 43: Step 2: Replace The Boot Media

    Step 2: Replace the boot media Locate the boot media in the controller module, located under the mezzanine card and follow the directions to replace it. Boot media locking tab Steps 1. If you are not already grounded, properly ground yourself. 2.

  • Page 44: Step 3: Transfer The Boot Image To The Boot Media

    Downloads section on the Lenovo Data Center Support Site. ◦ If LVE is supported on the cluster, download the image with Lenovo Volume Encryption. ◦ If LVE is not supported on the cluster, download the image without Lenovo Volume Encryption.
  • Page 45 ◦ a. Copy the folder to the top directory on the USB flash drive. The USB flash drive should have the efi folder and the same Service Image (BIOS) version of what the impaired controller is running. b. Remove the USB flash drive from your laptop. 3.

  • Page 46: Boot The Recovery Image - Dm3010H

    ▪ filer_addr is the IP address of the storage system. ▪ netmask is the network mask of the management network that is connected to the HA partner. ▪ gateway is the gateway for the network. ▪ dns_addr is the IP address of a name server on your network. ▪...
  • Page 47 If your system has… Then… No network connection a. Press when prompted restore backup configuration. b. Reboot the system when prompted by the system. c. Select the Update flash from backup config (sync flash) option from the displayed menu. If you are prompted to continue with the update, press y. 4.

  • Page 48: Restore Okm, Lse, And Lve As Needed - Dm3010H

    Once environment variables are checked, you must complete steps specific to systems that have Onboard Key Manager (OKM), Lenovo Storage Encryption (LSE) or Lenovo Volume Encryption (LVE) enabled using settings you captured at the beginning of this procedure. If LSE or LVE are enabled along with Onboard Key Manager you must restore ...

  • Page 49: Return The Failed Part To Lenovo - Dm3010H

    14. Restore Autosupport if it was disabled by using the system node autosupport invoke -node * -type all -message MAINT=END 5.1.7. Return the failed part to Lenovo - DM3010H If you are instructed to return the component, follow all packaging instructions,...

  • Page 50: Caching Module

    and use any packaging materials for shipping that are supplied to you. 5.2. Caching module 5.2.1. Replace the caching module - DM3010H You must replace the caching module in the controller module when your system registers a single AutoSupport (ASUP) message that the module has gone offline;...

  • Page 51: Step 2: Remove Controller Module

    cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h 3. If the impaired controller is part of an HA pair, disable automatic giveback from the console of the healthy controller: storage failover modify -node local -auto-giveback false 4. Take the impaired controller to the LOADER prompt: If the impaired controller is Then…...

  • Page 52: Step 3: Replace A Caching Module

    5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by pressing the blue buttons on the sides of the controller module to release the cover, and then rotate the cover up and off of the controller module. Controller module cover release button Step 3: Replace a caching module Locate the caching module inside the controller, remove the failed caching module and replace it.
  • Page 53 Your storage system must meet certain criteria depending on your situation: • It must have the appropriate operating system for the caching module you are installing. • It must support the caching capacity. • All other components in the storage system must be functioning properly; if not, you must contact technical support.

  • Page 54: Step 4: Reinstall The Controller Module

    -node * -type all -message MAINT=END Step 6: Return the failed part to Lenovo If you are instructed to return the component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 55: Controller

    5.3. Controller 5.3.1. Overview of controller module replacement - DM3010H You must review the prerequisites for the replacement procedure and select the correct one for your version of the ONTAP operating system. • All drive shelves must be working properly. •...

  • Page 56: Replace The Controller Module Hardware - Dm3010H

    Steps 1. If AutoSupport is enabled, suppress automatic case creation by invoking an AutoSupport message: system node autosupport invoke -node -type -message MAINT=_number_of_hours_down_h The following AutoSupport message suppresses automatic case creation for two hours: cluster1:*> system node autosupport invoke -node * -type all -message MAINT=2h 2.
  • Page 57 controller module. 4. If you left the SFP modules in the system after removing the cables, move them to the replacement controller module. 5. Squeeze the latch on the cam handle until it releases, open the cam handle fully to release the controller module from the midplane, and then, using two hands, pull the controller module out of the chassis.

  • Page 58: Step 2: Move The Nvmem Battery

    Controller module cover release button Step 2: Move the NVMEM battery Remove the NVMEM battery from the impaired controller module and install it into the replacement controller module.  Do not plug the NVMEM battery in until directed to do so. NVMEM battery release button NVMEM battery plug 1.

  • Page 59: Step 3: Remove The Mezzanine Card

    Do not plug the battery in yet. You will plug it in once the rest of the  components are moved to the replacement controller module. Step 3: Remove the mezzanine card Remove the mezzanine bezel and PCIe mezzanine card from the impaired controller module. Mezzanine bezel PCIe mezzanine card 1.

  • Page 60: Step 5: Install The Mezzanine Card In The Replacement Controller

    Boot media release button 2. Remove the boot media: a. Press the blue button on the boot media housing to release the boot media from its housing. b. Rotate the boot media up, and then gently pull it straight out of the boot media socket. Do not twist or pull the boot media straight up, because this could ...

  • Page 61: Step 6: Move The Dimms

    1. Reinstall the mezzanine card: a. Align mezzanine card with the socket on the motherboard. b. Gently push down on the card to seat the card in the socket. c. Tighten the three thumbscrews on the mezzanine card. 2. Reinstall the mezzanine card bezel. Step 6: Move the DIMMs Remove the DIMMs from the impaired controller module and install them into the replacement controller module.

  • Page 62: Step 7: Move A Caching Module

    The DIMM will rotate up a little. b. Rotate the DIMM as far as it will go, and then slide the DIMM out of the socket. Carefully hold the DIMM by the edges to avoid pressure on the  components on the DIMM circuit board. 3.

  • Page 63: Step 8: Install The Controller

    Caching module locking button 1. Locate the caching module near the rear of the controller module and remove it: a. Press the blue locking button and rotate the caching module upward. b. Gently pull the caching module straight out of the housing. 2.

  • Page 64: Restore And Verify The System Configuration - Dm3010H

    5. Complete the reinstallation of the controller module: a. With the cam handle in the open position, firmly push the controller module in until it meets the midplane and is fully seated, and then close the cam handle to the locked position. Do not use excessive force when sliding the controller module into the ...

  • Page 65: Step 2: Verify And Set The Ha State Of The Controller Module

    • The healthy node is the HA partner of the replacement node. Steps 1. If the replacement node is not at the LOADER prompt, halt the system to the LOADER prompt. 2. On the healthy node, check the system time: cluster date show The date and time are based on the configured timezone.

  • Page 66: Recable The System And Reassign Disks - Dm3010H

    To complete the replacement procedure and restore your system to full operation, you must recable the storage, confirm disk reassignment, restore the Lenovo Storage Encryption configuration (if necessary), and install licenses for the new controller. You must complete a series of tasks before restoring your system to full operation.
  • Page 67 4. From the healthy controller, verify that any coredumps are saved: a. Change to the advanced privilege level: set -privilege advanced You can respond when prompted to continue into advanced mode. The advanced mode prompt appears (*>). b. Save any coredumps: system node run -node local-node-name partner savecore c.

  • Page 68: Complete System Restoration - Dm3010H

    Restore your system to full operation by restoring the Lenovo Storage Encryption or Volume Encryption configurations (if necessary), and installing licenses for the replacement controller, and returning the failed part to Lenovo, as described in the RMA instructions shipped with the kit.

  • Page 69: Step 3: Verify Lifs And Register The Serial Number

    If any LIFs are listed as false, revert them to their home ports: network interface revert -vserver * -lif * 2. Register the system serial number with Lenovo Support. ◦ If AutoSupport is enabled, send an AutoSupport message to register the serial number. ◦ If AutoSupport is not enabled, call...

  • Page 70: Step 1: Shut Down The Impaired Controller

    All other components in the system must be functioning properly; if not, you must contact technical support. You must replace the failed component with a replacement FRU component you received from your provider. Step 1: Shut down the impaired controller To shut down the impaired controller, you must determine the status of the controller and, if necessary, take over the controller so that the healthy controller continues to serve data from the impaired controller storage.
  • Page 71 1. If you are not already grounded, properly ground yourself. 2. Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller module, keeping track of where the cables were connected.

  • Page 72: Step 3: Replace The Dimms

    Controller module cover release button Step 3: Replace the DIMMs Locate the DIMM inside the controller, remove it, and replace it. Before replacing a DIMM, you need to unplug the NVMEM battery from the  controller module. Steps 1. If you are not already grounded, properly ground yourself. You must perform a clean system shutdown before replacing system components to avoid losing unwritten data in the nonvolatile memory (NVMEM).
  • Page 73 c. Locate the battery cable, press the clip on the battery plug to release the lock clip from the plug socket, and then unplug the battery cable from the socket. d. Confirm that the NVMEM LED is no longer lit. e.

  • Page 74: Step 4: Reinstall The Controller Module

    DIMMs 8. Remove the replacement DIMM from the antistatic shipping bag, hold the DIMM by the corners, and align it to the slot. The notch among the pins on the DIMM should line up with the tab in the socket. 9.

  • Page 75: Step 5: Restore Automatic Giveback And Autsupport

    -node * -type all -message MAINT=END Step 6: Return the failed part to Lenovo If you are instructed to return the component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
  • Page 76 How you replace the disk depends on how the disk drive is being used. If SED authentication is enabled, you must use the SED replacement instructions in the ONTAP 9 Lenovo Encryption Power Guide. These Instructions describe additional steps you must perform before and after replacing an SED.
  • Page 77 Option 1: Replace SSD 1. If you want to manually assign drive ownership for the replacement drive, you need to disable automatic drive assignment replacement drive, if it is enabled You manually assign drive ownership and then reenable automatic drive ...
  • Page 78 -autoassign on You must reenable automatic drive assignment on both controller modules. 10. Return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Option 2: Replace HDD 1. If you want to manually assign drive ownership for the replacement drive, you need to...
  • Page 79 You must disable automatic drive assignment on both controller modules. 2. Properly ground yourself. 3. Gently remove the bezel from the front of the platform. 4. Identify the failed disk drive from the system console warning message and the illuminated fault LED on the disk drive 5.

  • Page 80: Nvmem Battery

    Reenable automatic drive assignment if needed: storage disk option modify -node node_name -autoassign on You must reenable automatic drive assignment on both controller modules. 13. Return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. 5.6. NVMEM battery...

  • Page 81: Replace The Nvmem Battery - Dm3010H

    5.6.1. Replace the NVMEM battery - DM3010H To replace an NVMEM battery in the system, you must remove the controller module from the system, open it, replace the battery, and close and replace the controller module. All other components in the system must be functioning properly; if not, you must contact technical support.

  • Page 82: Step 2: Remove And Open The Controller Module

    Step 2: Remove and open the controller module Remove and open the controller module. Steps 1. If you are not already grounded, properly ground yourself. 2. Loosen the hook and loop strap binding the cables to the cable management device, and then unplug the system cables and SFPs (if needed) from the controller module, keeping track of where the cables were connected.

  • Page 83: Step 3: Replace The Nvmem Battery

    Step 3: Replace the NVMEM battery Remove the failed NVMEM battery from the system and replace it with a new NVMEM battery. Steps 1. If you are not already grounded, properly ground yourself. 2. Check the NVMEM LED: ◦ Check the NVRAM LED identified by the NV icon. The NVRAM LED blinks while destaging contents to the flash memory ...

  • Page 84: Step 4: Reinstall The Controller Module

    Battery release tab Battery power connector 4. Remove the failed battery from the controller module: a. Press the blue button on the side of the controller module. b. Slide the battery up until it clears the holding brackets, and then lift the battery out of the controller module.

  • Page 85: Step 5: Restore Automatic Giveback And Autsupport

    2. If an AutoSupport maintenance window was triggered, end it by using the system node command. autosupport invoke -node * -type all -message MAINT=END Step 6: Return the failed part to Lenovo If you are instructed to return the component, follow all packaging instructions, and use any...

  • Page 86: Mezzanine Card

    packaging materials for shipping that are supplied to you. 5.7. Mezzanine card 5.7.1. Replace a mezzanine card - DM3010H Replace the mezzanine card by disconnecting the cables and any SFP and QSFP modules from the card, replace the failed mezzanine card, and then recable the cards.

  • Page 87: Step 2: Remove The Controller Module

    If the impaired controller is Then… displaying… System prompt or password Take over or halt the impaired controller from the healthy prompt (enter system controller: storage failover takeover -ofnode password) impaired_node_name When the impaired controller shows Waiting for giveback…, press Ctrl-C, and then respond y. Step 2: Remove the controller module Remove the controller module from the system and then remove the cover on the controller module.
  • Page 88 5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by pressing the blue buttons on the sides of the controller module to release the cover, and then rotate the cover up and off of the controller module. Controller module cover release button...

  • Page 89: Step 3: Replace The Mezzanine Card

    Step 3: Replace the mezzanine card Replace the mezzanine card. 1. If you are not already grounded, properly ground yourself. 2. Remove the mezzanine card using the following illustration or the FRU map on the controller module: Mezzanine bezel PCIe mezzanine card a.

  • Page 90: Step 4: Install The Controller Module

    -node * -type all -message MAINT=END Step 5: Return the failed part to Lenovo If you are instructed to return the component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 91: Power Supply

    5.8. Power supply 5.8.1. Swap out a power supply - DM3010H Swapping out a power supply involves turning off, disconnecting, and removing the impaired power supply and installing, connecting, and turning on the replacement power supply. All other components in the system must be functioning properly; if not, you must contact technical support.
  • Page 92 5. Use the cam handle to slide the power supply out of the system.  When removing a power supply, always use two hands to support its weight. 6. Make sure that the on/off switch of the new power supply is in the Off position. 7.

  • Page 93: Real-Time Clock Battery

    About this task • If you are using Lenovo Storage Encryption, you must have reset the MSID using the instructions in the Returning SEDs to unprotected mode.

  • Page 94: Step 2: Remove Controller Module

    2. Disable automatic giveback from the console of the healthy controller: storage failover modify –node local -auto-giveback false  When you see Do you want to disable auto-giveback?, enter y. 3. Take the impaired controller to the LOADER prompt: If the impaired controller is Then…...

  • Page 95: Step 3: Replace The Rtc Battery

    5. Turn the controller module over and place it on a flat, stable surface. 6. Open the cover by pressing the blue buttons on the sides of the controller module to release the cover, and then rotate the cover up and off of the controller module. Step 3: Replace the RTC battery Replace the RTC battery by locating it inside the controller and follow the specific sequence of steps.

  • Page 96: Step 4: Reinstall The Controller Module

    1. If you are not already grounded, properly ground yourself. 2. Locate the RTC battery. 3. Gently push the battery away from the holder, rotate it away from the holder, and then lift it out of the holder. Note the polarity of the battery as you remove it from the holder. The battery ...
  • Page 97 3. Recable the system, as needed. If you removed the media converters (QSFPs or SFPs), remember to reinstall them if you are using fiber optic cables. 4. If the power supplies were unplugged, plug them back in and reinstall the power cable retainers.

  • Page 98: Step 5: Set Time/Date After Rtc Battery Replacement

    • This procedure is written with the assumption that you are moving all drives and controller module or modules to the new chassis, and that the chassis is a new component from Lenovo. • This procedure is disruptive. For a two-controller cluster, you will have a complete service...

  • Page 99: Shut Down The Controllers - Dm3010H

    Before you begin You need: • Local administrator credentials for ONTAP. • Lenovo onboard key management (OKM) cluster-wide passphrase if using storage encryption. • SP/BMC accessibility for each controller. • Stop all clients/host from accessing data on the Lenovo system.

  • Page 100: Move And Replace Hardware - Dm3010H

    -warnings true -inhibit-takeover true. For clusters using SnapMirror synchronous operating in StrictSync mode:  system node halt -node * -skip-lif-migration-before-shutdown true -ignore-quorum-warnings true -inhibit-takeover true -ignore-strict -sync-warnings true 7. Enter y for each controller in the cluster when you see Warning: Are you sure you want to halt node "cluster name-controller number"? {y|n}: 8.

  • Page 101: Step 2: Remove The Controller Module

    The power supplies are keyed and can only be installed one way. Do not use excessive force when sliding the power supply into the system.  You can damage the connector. 7. Close the cam handle so that the latch clicks into the locked position and the power supply is fully seated.

  • Page 102: Step 3: Move Drives To The Replacement Chassis

    4. Set the controller module aside in a safe place. 5. Repeat these steps for the second controller module in the chassis. Step 3: Move drives to the replacement chassis Move the drives from each drive bay opening in the impaired chassis to the same bay opening in the replacement chassis.

  • Page 103: Step 4: Replace A Chassis From Within The Equipment Rack Or System Cabinet

    chassis. 4. Gently push the drive into the chassis as far as it will go. The cam handle engages and begins to rotate to the closed position. 5. Firmly push the drive the rest of the way into the chassis, and then lock the cam handle by pushing it against the drive holder.

  • Page 104: Restore And Verify The Configuration - Dm3010H

    5.10.4. Restore and verify the configuration - DM3010H Verify the HA state of the chassis bring up the system,and return the failed part to Lenovo, as described in the RMA instructions shipped with the kit. Step 1: Verify and set the HA state of the chassis You must verify the HA state of the chassis, and, if necessary, update the state to match your system configuration.

  • Page 105: Step 2: Bring Up The System

    ▪ non-ha ▪ b. Confirm that the setting has changed: ha-config show 3. If you have not already done so, recable the rest of your system. 4. Exit Maintenance mode: halt. The LOADER prompt appears. 5. Boot the controller modules. Step 2: Bring up the system 1.

  • Page 106: Step 4: Return The Failed Part To Lenovo

    7. Proceed based on the result of the preceding step. Step 4: Return the failed part to Lenovo If you are instructed to return the component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 107: System-Level Diagnostics

    Chapter 6. System-level diagnostics 6.1. Introduction to system‑level diagnostics System-level diagnostics provides a command-line interface for tests that search for and determine hardware problems on supported storage systems. You use system-level diagnostics to confirm that a specific component is operating properly or to help identify faulty components. System-level diagnostics is available for supported storage systems only.

  • Page 108: Requirements For Running System-Level Diagnostics

    6.2. Requirements for running system-level diagnostics Depending on the system-level diagnostic tests you are running, you need to be aware of time and system hardware requirements. Each documented task has slight differences; use the recommended procedure for the task. The following requirements must be met when running system-level diagnostics; otherwise, parts of the tests fail and error messages appear in the status report: 6.2.1.

  • Page 109: Fc-Al Requirements

    Connections between adjacent SAS ports is no longer a requirement for  systems running Data ONTAP 8.2; however, only the internal loopback test will be run for systems with unconnected SAS ports. 6.2.5. FC-AL requirements • When running the FC-AL system-level diagnostic tests, you must have loopback hoods on FC- AL interfaces on the motherboard or expansion adapters for best performance;...

  • Page 110: Run System Installation Diagnostics

    • [ ] (brackets) Indicate that the element inside the brackets is optional. • { } (braces) Indicate that the element inside the braces is required. You can also type the question mark at the command line for a list of all the commands that are available at the current level of administration (administrative or advanced).
  • Page 111 4. Identify the device types in your new system installation so that you know which components to verify by entering the following command: sldiag device types Your storage system displays some or all of the following devices: is an Advanced Technology Attachment device. ◦...
  • Page 112 the appropriate hardware: *> **sldiag device status -long -state failed** TEST START ------------------------------------------ DEVTYPE: nvram_ib NAME: external loopback test START DATE: Sat Jan 3 23:10:55 GMT 2009 STATUS: Completed ib3a: could not set loopback mode, test failed END DATE: Sat Jan 3 23:11:04 GMT 2009 LOOP: 1/1 TEST END -------------------------------------------- TEST START ------------------------------------------...
  • Page 113 >>>>> ERROR, please ensure the port has a shelf or plug. END DATE: Sat Jan 3 23:12:07 GMT 2009 LOOP: 1/1 TEST END -------------------------------------------- If the system-level Then… diagnostics tests… Were completed without any There are no hardware problems and your storage system failures returns to the prompt.

  • Page 114: Run System Panic Diagnostics

    6.5. Run system panic diagnostics Running diagnostics after your storage system suffers a system panic can help you to identify the possible cause of the panic. 1. At the storage system prompt, switch to the LOADER prompt: halt 2. Enter the following command at the LOADER prompt: boot_diags You must run this command from the LOADER prompt for system-level ...
  • Page 115 STATUS: Completed Starting test on Fcal Adapter: 0b Started gathering adapter info. Adapter get adapter info OK Adapter fc_data_link_rate: 1Gib Adapter name: QLogic 2532 Adapter firmware rev: 4.5.2 Adapter hardware rev: 2 Started adapter get WWN string test. Adapter get WWN string OK wwn_str: 5:00a:098300:035309 Started adapter interrupt test Adapter interrupt test OK Started adapter reset test.

  • Page 116: Run Slow System Response Diagnostics

    If the system-level Then… diagnostics tests… Were completed without any There are no hardware problems and your storage system failures returns to the prompt. a. Clear the status logs by entering the following command: sldiag device clearstatus b. Verify that the log is cleared by entering the following command: sldiag device status The following default response is displayed:...
  • Page 117 1. At the storage system prompt, switch to the LOADER prompt: halt 2. Enter the following command at the LOADER prompt: boot_diags You must run this command from the LOADER prompt for system-level  diagnostics to function properly. The boot_diags command starts special drivers designed specifically for system-level diagnostics.
  • Page 118 Adapter name: QLogic 2532 Adapter firmware rev: 4.5.2 Adapter hardware rev: 2 Started adapter get WWN string test. Adapter get WWN string OK wwn_str: 5:00a:098300:035309 Started adapter interrupt test Adapter interrupt test OK Started adapter reset test. Adapter reset OK Started Adapter Get Connection State Test.
  • Page 119 If the system-level Then… diagnostics tests… Were completed without any There are no hardware problems and your storage system failures returns to the prompt. a. Clear the status logs by entering the following command: sldiag device clearstatus b. Verify that the log is cleared by entering the following command: sldiag device status The following default response is displayed:...

  • Page 120: Run Hardware Installation Diagnostics

    If the system-level Then… diagnostics tests… Resulted in the same test Technical support might recommend modifying the default failures settings on some of the tests to help identify the problem. a. Modify the selection state of a specific device or type of device on your storage system by entering the following command: sldiag...
  • Page 121 is an Advanced Technology Attachment device. ▪ is the system booting device.. bootmedia ▪ is a Converged Network Adapter not connected to a network or storage device. ▪ is motherboard environments. ▪ is the Flash Cache adapter, also known as the Performance Acceleration Module fcache ▪...
  • Page 122 *> **sldiag device status -dev fcal -long -state failed** TEST START ------------------------------------------ DEVTYPE: fcal NAME: Fcal Loopback Test START DATE: Sat Jan 3 23:10:56 GMT 2009 STATUS: Completed Starting test on Fcal Adapter: 0b Started gathering adapter info. Adapter get adapter info OK Adapter fc_data_link_rate: 1Gib Adapter name: QLogic 2532 Adapter firmware rev: 4.5.2...

  • Page 123: Run Device Failure Diagnostics

    If the system-level Then… diagnostics tests… Were completed without any There are no hardware problems and your storage system failures returns to the prompt. 1. Clear the status logs by entering the following command: sldiag device clearstatus [-dev devtype|mb|slotslotnum] 2. Verify that the log is cleared by entering the following command: sldiag device...
  • Page 124 1. At the storage system prompt, switch to the LOADER prompt: halt 2. Enter the following command at the LOADER prompt: boot_diags You must run this command from the LOADER prompt for system-level  diagnostics to function properly. The boot_diags command starts special drivers designed specifically for system-level diagnostics.
  • Page 125 There are still test(s) being processed. After all the tests are complete, the following response appears by default: *> <SLDIAG:_ALL_TESTS_COMPLETED> 5. Identify any hardware problems by entering the following command: sldiag device status [- dev devtype|mb|slotslotnum] [-name device] -long -state failed The following example shows how the full status of failures resulting from testing the FC-AL adapter are displayed:...
  • Page 126 *> **sldiag device status fcal -long -state failed** TEST START ------------------------------------------ DEVTYPE: fcal NAME: Fcal Loopback Test START DATE: Sat Jan 3 23:10:56 GMT 2009 STATUS: Completed Starting test on Fcal Adapter: 0b Started gathering adapter info. Adapter get adapter info OK Adapter fc_data_link_rate: 1Gib Adapter name: QLogic 2532 Adapter firmware rev: 4.5.2...
  • Page 127 If the system-level Then… diagnostics tests… Resulted in some test failures Determine the cause of the problem. a. Exit Maintenance mode entering following command: halt b. Perform a clean shutdown and disconnect the power supplies. c. Verify that you have observed all the considerations identified for running system-level diagnostics, that cables are securely connected, and that hardware components are properly installed in the storage system.
  • Page 128 If the system-level Then… diagnostics tests… Were completed without any There are no hardware problems and your storage system failures returns to the prompt. a. Clear the status logs by entering the following command: sldiag device clearstatus [-dev devtype|mb|slot_slotnum_] b. Verify that the log is cleared by entering the following command: sldiag device...

  • Page 129: Appendix

    You can solve many problems without outside assistance by following the troubleshooting procedures that Lenovo provides in the online help or in the Lenovo product documentation. The Lenovo product documentation also describes the diagnostic tests that you can perform. The documentation for most systems, operating systems, and programs contains troubleshooting procedures and explanations of error messages and error codes.

  • Page 130: Gathering Information Needed To Call Support

    7.1.3. Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see https://datacentersupport.lenovo.com/warrantylookup...

  • Page 131: Contacting Support

    4. Configure the mail-host and e-mail recipient that will receive the data. 7.1.5. Contacting Support You can contact Support to obtain help for your issue. You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service provider...

  • Page 132: Appendix C. Notices

    Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 133: Trademarks

    Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

  • Page 134: Particulate Contamination

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 135: Telecommunication Regulatory Statement

    This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks. Further certification may be required by law prior to making any such connection. Contact a Lenovo representative or reseller for any questions. 7.3.5. Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor.

  • Page 136: Taiwan Region Import And Export Contact Information

    7.3.7. Taiwan Region import and export contact information Contacts are available for Taiwan Region import and export information.

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