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TROUBLESHOOTING GUIDE
It may happen that the hob does not work or works
poorly. Before calling the After-Sales Service, refer
to this quick guide.
The burner fails to ignite or the flame is
uneven. make sure:
1. the gas and power supplies are not shut off and, in
particular, that the gas cock ahead of the hob is
open.
2. the gas cylinder (liquid gas) is not empty.
3. the gas openings of the burner are not
obstructed.
4. the end part of the igniter is not dirty.
5. all the burner parts are correctly positioned.
AFTER-SALES SERVICE
Before contacting After-Sales Service
See if you can eliminate the problem on your own
by referring to the "Troubleshooting guide".
1. Turn the hob off and on again to check if the
problem has been eliminated.
If the fault persists after the above checks, contact
the Whirlpool After-Sales Service. Always specify:
• a brief description of the fault;
• the exact type and model of hob;
• the Service number (the number after the word
Service on the dataplate) located under the hob.
The Service number is also given in the warranty
booklet;
The flame does not stay lit. make sure:
1. the knob has been pressed down long enough
to activate the safety device during burner
lighting.
2. the burner openings are not obstructed near
the thermocouple.
3. the end part of the thermocouple is not dirty.
4. the minimum setting is correct (see relevant
section).
The pots/pans are unstable. make sure:
1. the bottom of the pot or pan is perfectly flat.
2. the pot or pan is centered on the burner.
3. the grids are correctly positioned.
• your full address;
• your telephone number.
Note: Failure to comply with these
instructions may seriously compromise the
safety and quality of the cooking hob.
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