Troubleshooting - Samsung VS28C97 Series User Manual

Troubleshooting

Before calling for service, review the problems and solutions below. Note that you will be charged for any
service calls in which no defects were found.
Problem
The vacuum cleaner
does not work.
The spin brush (or spin
disk) of an accessory is
not moving.
An odor emits from the
air outlet or the filter of
the product.
Static electricity occurs
when cleaning a thick
and soft mat.
The Spray Spinning
Sweeper does not spray
water.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the Power button
to turn it on.
• Make sure the battery is properly inserted into the vacuum cleaner.
• Check whether the Telescopic Pipe, the dustbin, or the brush is blocked.
• Check that the Washable Micro Filter is inserted correctly.
• If the vacuum cleaner has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
• When the 'Check Brush' message appears on the display, turn off the
vacuum cleaner and check whether the brush is clogged with foreign
matter. If so, remove the foreign matter and restart the vacuum cleaner.
• When the vacuum cleaner is turned on, turn it off and on again.
- For the Slim LED Brush+ and Spray Spinning Sweeper, if the
overheating prevention device of the accessory's motor is enabled, it
may take about 30 minutes to cool the motor.
• Empty the dustbin and clean the filters frequently.
- As your vacuum cleaner is a new product, it may have a slight odor for
the first 3 months after purchase.
- If you use the vacuum cleaner for a long period of time, accumulated
dirt in the dustbin or dust on the filter may generate an odor.
• Replacement filters are available at your local Samsung service agent.
• Materials of a mat (childcare center mat, noise prevention mat for
between floors, etc.) may cause static electricity.
- Move the brush on a normal floor for a while and clean again, then the
static electricity should disappear.
• When using the Spray Spinning Sweeper for the first time, the air in the
internal pump and the tube may cause to delay in spraying water.
- Detach the water tank, press the + button, and check that the pump
operates with a sound.
- Fill the water tank, attach it to the Spray Spinning Sweeper, and then
press the + button repeatedly.
Solutions
English 41