Cti (Computer Telephony Integration) Code Entry - Panasonic KX-TD500 User Manual

Station Features and Operation (PT/SLT)

4.3.24 CTI (Computer Telephony Integration) Code Entry

A CTI Code (max. 16 digits) can be sent from the KX-TD500 to the CTI application (such as
Panasonic Call Center Management Software, CMS). The code is interpreted by the
application for suitable action. For example, in CMS, code 20 means the ACD agent wishes to
take a break.
The feature number of CTI Code Entry is "Blank" by default.
You must specify it by System Programming. For details, consult your manager or dealer.
Entering CTI codes
PT and SLT
Lift the handset or press
SP-PHONE/MONITOR.
* One of the dial tones. Please refer to Section "6.1.3 Tone List."
Conditions
•
The delimiter "99" is available for rotary type SLTs only.
Programming Guide References
• 2.3 Numbering Plan
– Dial Information (CTI)
Features Guide References
None
User Manual References
• None
234
feature no.
Dial feature number. Dial tone 3*
CTI code
Enter CTI code
( max.16 digits).
<PT Display Example>
Enter ID Code
You may dial 99 instead of "#".
Dial #.
User Manual