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Troubleshooting
This chapter summarizes the most common problems you could encounter with
the appliance. If you are unable to solve the problem with the information below,
visit www.philips.com/support for a list of frequently asked questions or contact
the Consumer Care Centre in your country.
Problem
The outside of the
appliance gets hot during
use.
The appliance does not
switch on.
I see some peeling off
spots inside my Air
Cooker and on some
accessories.
I hear some strange noise
coming from the inside of
the appliance.
38
English
Possible cause
The heat inside the cooking
chamber radiates to the outside
walls.
The appliance is not plugged in.
Several appliances are
connected to one outlet.
Some small spots can appear
in the cooking chamber or on
accessories due to incidental
touching or scratching of the
coating (e.g., during cleaning
with harsh cleaning tools
and/or while inserting the
accessories into the cooking
chamber.
The appliance is equipped
with a fan, which is needed to
transport the heat to the food,
and also a water pump, which
is needed for the steaming
function of the appliance.
Solution
This is normal. All handles and knobs
that you need to touch during use
stay cool enough to touch.
The cooking chamber, the bottom
tray and the grid, the basket, the
cooking pots (for some models),
the second layer (for some models)
and the retractable handles always
become hot when the appliance is
in use to ensure the food is properly
cooked. These parts are always too
hot to touch.
If you leave the appliance switched
on for a longer time, some areas get
too hot to touch. These areas are
marked on the appliance with the
following icon:
As long as you are aware of the hot
areas and avoid touching them, the
appliance is completely safe to use.
Check if the plug is inserted in the
wall outlet properly.
The appliance has a high wattage.
Try a different outlet and check the
fuses.
You can prevent damage by putting
the tray/grid/basket or another
accessories combination into the
cooking chamber carefully trying
not to knock against its walls. If you
notice that small pieces of coating
has chipped off, please be informed
that this is not harmful as all
materials used are food-safe.
This noise is normal and intended.
If the noise gets louder or changes
clearly, please contact the Philips
support center for further advice.
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