Table of Contents
Advertisement
SECTION FOUR Troubleshooting and servicing the 490
Returning a 490
for service
Before returning the 490 to
the Northstar factory, to
prevent delays it is critical
that you first obtain a
Return Materials
Authorization (RMA)
number from the Northstar
Service Department. If the
490 was purchased through
a dealer, call the dealer
with the 490 serial number
so they can help you get an
RMA number. The 490's
serial number can be found
on the label at the top of the
490.
Shipments without a
proper RMA number will
not be accepted!
Page 28
The 490 is covered by a two-year hardware-only warranty,
which, in summary, states that if the 490 is returned to the
Northstar factory by the owner or dealer during the warranty
period, Northstar will repair or replace, free of charge, any part
found to be defective due to faulty materials or workmanship if
the system has been properly installed and hasn't been abused.
See the Limited Warranty Policy at the front of this manual for
further details. The only cost to the owner will be the one-way
shipping charges and any associated charges that may be
imposed by the dealer. If you have overnight or second-day
shipping requirements, before shipping the 490, please call
Northstar for turnaround time, freight charges, and payment
arrangements.
The 490 should be shipped only in a properly designed carton
with packing material. Shipments to the Northstar factory
should be made to the following address:
Northstar Technologies
Service Department
Acton, MA 01720 USA
NOTE:
Return the transducer to its manufacturer, not to
Northstar.
30 Sudbury Road
490 INSTALLATION MANUAL, Revision B2
Advertisement
Table of Contents
