Servicing The Northstar 2505 - NorthStar 2505 Installation Manual

Using the Dealer
Express web pages
Hearing from you
Ordering parts
Servicing the
Northstar 2505
2505 INSTALLATION MANUAL, Revision A
You can visit the Dealer Express area on Northstar's website for
online service-related information (contact Northstar for a
dealer password before clicking on the Dealer Express link),
including the following:
•
service bulletins (for known issues and solutions)
•
software update information (for new software features)
• service request form (for sending products back)
• service status request form (for products currently under
repair)
•
warranty registration form (for registering new products)
Your feedback is important and helps Northstar ensure that this
manual is a valuable resource for all installation technicians.
Send your questions, comments, or suggestions about this
manual to:
manuals@northstarcmc.com
To order spare, replacement, or missing parts, call the Northstar
Sales Department at 978/897-0770 or 800/628-4487.
The 2505 is repaired only by authorized Northstar dealers or
the Northstar factory. Service includes a complete hardware
and software check-out.
NOTE: For 2505's still under warranty, field repairs are not
authorized and will void the warranty!
For a 2505 under warranty, shipping charges to the factory are
the only cost for factory repair. The repaired 2505 will be
returned via prepaid economy ground freight (freight for units
returned overseas is chargeable).
A 2505 and any accessories returned for warranty repair that
are determined to be without fault are subject to a handling
charge.
SECTION ONE Introducing the 2505
Page 3