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Customer menu
Manage Pin?
A = no, B = yes
View event log?
A = no, B = yes
View power log?
A = no, B = yes
ALCS
Rejoin HAN
Exit Menu
Press button briefly (t < 2 s)
Press button longer (t ≥ 2 s)
14.9.1 Manage PIN
© Landis+Gyr
B B
no
PIN enabled?
A A
A A
Enter PIN?
A=no B=yes
Incorrect PIN
B B
Enter PIN
xxxx
B B
no
PIN correct?
yes
Disable A
B B
Change B
A A
B B
Disable PIN A=no
Clear and disable
B=yes
B B
Rolling Event Log
data
last
A A
A A
B B
Rolling Power log
last
data
A A
A A
B B
B B
Test ALCS A=no
B=yes
A A
A A
B B
B B
Rejoin HAN A=no
B=yes
A A
A A
B B
Exit to
prepayment
mode status
display
A A
Figure 26 Customer menu
On initial access to the customer menu selecting the A button will direct the
user to the PIN management function.
The user is asked to confirm whether a PIN is already enabled or not.
If the PIN is enabled the user is asked to enter the PIN 4-digit number. After
Correct PIN entry the user the can choose to Disable the PIN (A button) or
change the PIN (B button).
If the user chooses the disable option (A button) the display will confirm the
action, clear and disable the PIN and return the user to the customer menu.
If the user chooses the change option (B button) the display will direct the
user to the Enter PIN screen. The user should enter the required 4-digit PIN
at this point followed by the A button, the user is then asked to enter the 4-
digit PIN a second time to confirm that they match, if the Pins match the
meter will save the details and notify that the PIN has been enabled and
return the user to the customer menu.
D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description
Issue 1.2
B B
B B
Enable PIN?
Enter PIN
A = no, B = yes
Yes
3 seconds
PIN Disabled
PIN
A A
A A
Change ALCS state
ALCS state change
(5 mins)
Rejoin success/
3 seconds
failure indication
3 seconds
Confirm PIN
PINs do not match
B B
no
PIN match?
yes
Save and enable
PIN
PIN Enabled
3 seconds
3 seconds
Display Unlocked
3 seconds
Credit mode
- Quick Links:
- Functional Overview
- Meter Displays
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Need help?
Do you have a question about the E470 Series and is the answer not in the manual?
Questions and answers
Since a 2 day power outage, my meter has stopped sending information to my provider, can I do anything to remedy?
Check the following steps to resolve the issue:
1. Verify Power Supply – Ensure the mains voltage is present and the preliminary fuses are intact.
2. Check Meter Display – Confirm that the LCD window is clear and functioning properly.
3. Reset Consumer Messages – If applicable, send an empty message to the meter to clear the message buffer.
4. Inspect Ambient Conditions – Ensure the meter has not exceeded the recommended temperature limits.
5. Disconnect and Reconnect – If the issue persists, follow the safe disconnection procedure (removing fuses, checking for live connections) and reconnect the meter.
6. Replace if Necessary – If none of the above steps work, the meter may need replacement. Follow the replacement instructions and return the faulty meter as described in the manual.
If the issue continues, contact the appropriate service provider or follow further troubleshooting steps from the manual.
This answer is automatically generated
does it give export values
Yes, the Landis+Gyr E470 Series provides export values. The Export Energy Register displays the amount of energy measured in reverse through the meter. The register will roll over to zero after reaching 99999.99 and has the same decimal place resolution as the TOU energy registers.
This answer is automatically generated
How do I get a SEG reading from a Landis+Gyr E470 Type 5394?
How to simply read the usage on my new meter for Day / Night Economy 7. Model E470 Type5533