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Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to resolve the problem with the information below, contact the
Consumer Care Center in your country.
Problem
The milk is too hot.
The milk is still cold.
The bottle warmer
defrosts milk too
slowly.
The bottle warmer
stops working during
the warming process.
I cannot turn on the
bottle warmer.
You may have selected an incorrect setting or have left the
bottle in the bottle warmer longer than the time indicated in the
settings table.
Select the setting and check the time required to warm the
milk according to the "Express warming reference table". After
the time indicated in the express warming reference table has
passed, take out the bottle immediately or turn the knob to
"Keep Warm" to keep the milk warm, otherwise the milk will be
overheated.
You may have selected an incorrect setting or have used a
silicone bottle.
Select the setting and check the time required to warm the
milk according to the "Express warming reference table". After
the time indicated in the express warming reference table has
passed, take out the bottle immediately or turn the knob to
"Keep Warm" to keep the milk warm, otherwise the milk will be
overheated.
If you are using a silicone bottle, after the time indicated in the
express warming reference table has passed, wait for
30-60 seconds to ensure the milk is warm.
The milk should never be defrosted at a high temperature
because it will lead to loss of nutrients. Due to the gentle
temperature at which the milk is being defrosted, it might take
longer time than expected to melt the milk.
The bottom of the bottle warmer may be blocked by the
limescale.
The bottle warmer should be descaled at least every four weeks.
See section "Descaling".
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Solution
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