Problems Scanning; Scanner Won't Work; Scangear Mp Won't Start; Cannot Display Preview - Canon PIXMA MP830 User Manual

Problems Scanning

Scanner won't work

Cause
The machine is not recognized by
the computer.

ScanGear MP won't start

Cause
Scanner driver (ScanGear MP) not
installed.
Scanner is not selected in the
application software.
The feature of the application
software does not support TWAIN.
An error message appears and the
ScanGear MP window fails to
appear.

Cannot display preview

Cause
An error message "Release the lock
switch" appears and the machine
fails to preview.

Computer stops operating during scanning

Cause
Output resolution set too high.
The hard disk does not have enough
available space.
188 Troubleshooting
Restart the computer.
This may enable the computer to recognize the machine.
Set the Setup CD-ROM and install the software.
In the application software, select this machine in [Select Source] or
[Import] under the [File] menu.
Note
If you are using an older application software, the menu item may be
named [Select TWAIN-compliant device] instead of [Select Source].
Start ScanGear MP from within a TWAIN compatible software.
Reattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speed
cable. You are recommended to use the cable no longer than 9.8 feet (3
meters).
If a USB hub is used for the connection, do not use it. Attach the cable
to a USB port on the computer itself (not the hub).
Attach the USB cable to a different USB port on the computer itself (not
a hub).
Set the Setup CD-ROM and install the software.
Select this machine in [Select Source] or [Import] in your application
software.
Make sure that your application software supports TWAIN. You cannot
start ScanGear MP from within an application software that does not
support TWAIN.
Close the application softwares, disconnect the USB interface cable from
the scanner and set the Scanner Lock Switch to the release position. Then
reconnect the USB interface cable to the computer. For details on
releasing the Scanner lock, refer to the Easy Setup Instructions.
Reboot the computer, lower the output resolution and rescan.
Reset and reboot the computer, delete unnecessary files and
application software, and rescan.
Open ScanGear MP from within the application software, click the
[Preferences] button in the Advanced Mode, and change the folder
listed in the [Select Folder Where Temporary Files are Saved] category
to one on a disk with sufficient free space.
Action
Action
Action
Action
Chapter 11