Ordering Accessories; Troubleshooting - Philips EP5065 User Manual

English
18
Error Problem
code
03 The brew group is dirty
or not well-greased.
04 The brew group is not
positioned correctly.
05 There is air in the water
circuit.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
14 The machine is
overheated.

Ordering accessories

To clean and descale the machine, only use the Philips maintenance products. These products can be
purchased from your local retailer, from the authorized service centers or online at
www.shop.philips.com/service. To find a full list of spare parts online, enter the model number of
your machine. You can find the model number on the inside of the service door.
Maintenance products and type numbers:
- Descaling solution CA6700
- AquaClean filter CA6903
- Brew group grease HD5061
- Coffee oil remover tablets CA6704
- Milk circuit cleaner CA6705
- Maintenance kit CA6707

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-
care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Possible solution
Switch off the machine with the main switch. Rinse the brew
group with fresh water, let it air-dry and then lubricate it (see
'Lubricating the brew group'). Consult chapter 'Cleaning the
brew group' or visit www.philips.com/coffee-care for detailed
video instructions. Then switch the machine on again.
Switch off the machine with the main switch. Remove the brew
group and reinsert it. Make sure that the brew group is in the
correct position before you insert it. Consult chapter 'Handling
the brew group' or visit www.philips.com/coffee-care for
detailed video instructions. Then switch the machine on again.
Restart the machine by switching it off and on again with the
main switch. If this works, dispense 2-3 cups of hot water.
Descale the machine if you have not done so for a longer
period of time.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back (see 'Preparing the
AquaClean filter for activation'). Put the AquaClean filter back
into the water tank. If this still does not work, the filter is
clogged and needs to be replaced.
Switch the machine off and switch it back on again after 30
minutes.