Faq And Troubleshooting - Segway Navimow User Manual

14 FAQ and Troubleshooting

The following chart offers a guide to help identify an issue, and if possible, repair by yourself. When the problem cannot be solved,
consult an authorized dealer or repairer.
Issue
Abnormal vibration when the mower is operating
Delayed mower movement when laying the boundary
via the app
The mower cannot get accurate GPS location
persistently
Shorter working hours per full charge
It takes less time to fully charge the mower
The mower does not charge or it turns off
automatically in the charging station
The mower does not work according to the schedule
30
The mower does not go back to the charging station
The mower is stuck
The mower goes outside the boundary
The mower does not move in a regular pattern in
certain areas
Uneven or patchy mowing
The mower cannot power on
The mower cannot connect to a Wi-Fi network
Possible Causes
A damaged blade disc
Unstable Bluetooth signal
1. The GPS antenna on the mower is covered or
blocked
2. The GNSS antenna or charging station is
covered or blocked
1. Aged battery pack
2. Lawn condition (long grass, changed garden
layout, etc.)
Aged battery pack
1. High/low battery temperature
2. The charging station is not connected to the
power socket
3. The contact strip is unclean
The STOP button is pressed down or jammed
and the mower cannot start automatically
1. The GNSS antenna is blocked
2. The charging station is covered or blocked by
obstacles
1. The wheels lost traction because of mud or grass
2. Soft ground such as sand
3. Deep ditch
1. The wheels lost traction because of mud or grass
2. The boundary is set on a slope
3. The charging station or antenna is covered or
blocked
There are obstacles in the area
1. The preset mowing time is insufficient
2. The blades are blunt
3. The grass is too high
4. The blades cannot pivot normally
The battery is over-discharged
The mower is too far away from the router
Solutions
Check the blades and the blade disc. Replace if damaged or worn.
The blade disc has to be replaced by an authorized technician.
Stay close to the mower (within 6 meters) when laying the
boundary.
1. Make sure the mower is not covered by anything.
2. Remove anything that is covering or blocking the
charging station, or relocate the GNSS antenna to a
place with a good signal.
1. Replace the battery pack.
2. This is normal.
Replace the battery pack.
1. When the mower temperature returns normal, try
charging again.
2. Connect the charging station to the power supply
and plug it into the power socket.
3. Clean the contact strip.
Make sure the STOP button is completely released. Turn off
the mower and check if there is any foreign object stuck in the
STOP button. If yes, remove the object and try mowing again.
Remove all obstacles covering, blocking or surrounding the
charging station and the antenna.
1. Remove anything that's stuck on the wheels.
2. Set soft areas as off-limit islands when necessary.
3. Fill in the gap and keep the lawn surface level and flat.
1. Remove anything that's stuck on the wheels.
2. Change the location of the boundary or perimeter wire.
3. Remove all obstacles covering, blocking or surrounding the
charging station and the GNSS antenna.
The mower will automatically adjust its moving pattern and
resumes to normal.
1. Adjust the mowing time so that it matches the mowing area and
the mower has enough time to finish the task.
2. Replace the blades.
3. Set the cutting height to a higher level and then lower to the
desired height gradually.
4. Clean the blades.
Place the mower on the charging station, fully charge it, and
restart the mower.
Place the mower closer to the router.