Troubleshooting - PowerXL HF-2096TS Owner's Manual

Troubleshooting

Symptom
The PowerXL Vortex Air Fryer
does not work
Food is not cooked
Food is not fried evenly
Basket will not slide into Unit properly
White smoke coming from Unit
French fries are not fried evenly
Fries are not crispy
Error
Possible Cause
The Unit is not plugged in.
You have not turned the Unit On
by setting the preparation time
and temperature.
You have probably turned Off the Unit. If you press the
Power Button while the Unit is cooking, you will trigger the
Auto Shut-Off mode.
The Basket is overloaded.
The temperature is set too low.
Some foods need to be shaken during
the cooking process.
The Basket is overloaded.
The Fry Tray is not placed in the Basket correctly.
Too much oil is being used.
The Basket has grease residue from the
previous operation.
Potatoes are not prepped properly.
Fries are not cut evenly.
Fries are too crowded.
Potatoes are not rinsed properly during preparation.
Raw fries have too much water.
E1 - Broken circuit of the thermal sensor
E2 - Short circuit of the thermal sensor
Solution
Plug the Power Cable into a wall socket.
Press the Power Button.
Select a time and temperature. Press the Power
Button again and cooking will begin.
Press the Power Button. Select a time and
temperature. Press the Power Button again
and cooking will begin.
Use smaller batches for more even frying.
Raise temperature and continue cooking.
See Shaking in Instructions for Use, p. 11.
Do not fill the Basket above the Maximum line.
Gently push the Fry Tray into the Basket until
it clicks.
Wipe down to remove excess oil.
Clean the Basket after each use.
Consult a recipe for potato type and prep.
Cut fries thinner or reshape fries.
Spread fries out or cook a smaller batch.
Pat dry to remove excess starch.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Call Customer Service at 1-973-287-5129
2-, 3-, 5-, 7-Quart Power XL Vortex Air Fryer™
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