Arris SB6190 User Manual
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Arris SB6190 User Manual

Surfboard docsis 3.0 cable modem
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SURFboard® SB6190
DOCSIS® 3.0 Cable Modem
User Guide
November 2016
Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

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Summary of Contents for Arris SB6190

  • Page 1 SURFboard® SB6190 DOCSIS® 3.0 Cable Modem User Guide November 2016 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 2 (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Table of Contents Safety and Regulatory Information ................5 Important Safety Instructions .................... 5 FCC Statements ........................7 Caring for the Environment by Recycling Your ARRIS Equipment ........9 Getting Started ..................... 10 Introduction ........................10 In the Box ......................... 10 Additional Item(s) Needed (Not Included) .............
  • Page 4 Warranty Information ................... 29 PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.

  • Page 5: Safety And Regulatory Information

    Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
  • Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.

  • Page 7: Fcc Statements

    (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
  • Page 8 établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.

  • Page 9: Caring For The Environment By Recycling Your Arris Equipment

    Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling Your ARRIS Equipment When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 10: Getting Started

    3.0® Cable Modem provides a secure high-speed broadband connection to the Internet and other online services on your home or small business network. You can use your SB6190 to directly connect a computer to your home or small business LAN through an Ethernet connection.

  • Page 11: Additional Item(S) Needed (Not Included)

     Macintosh® 10.4 or higher  UNIX®  Linux® Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumers  (http://www.arris.com/consumers) Call ARRIS Technical Support: 1-877-466-8646  PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC.

  • Page 12: Product Overview

    * Blue: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.

  • Page 13: Rear Panel

    - LED is ON - Indicates a device connection is detected Coaxial cable connector +12VDC Power connector WARNING! To avoid any damage to your SB6190, only use the power supply provided in the box. PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide...

  • Page 14: Cable Modem Label

    Figure 3: Sample SB6190 Cable Modem Label The cable modem label is located on the bottom of your SB6190. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance. You may need to...

  • Page 15: Installing The Cable Modem

    Check with your service provider to ensure broadband cable service is available in your  area. Choose a location in your home where your computer and the SB6190 are preferably near  existing cable and electrical wall outlets. Figure 4: SB6190 Connection Diagram 1.

  • Page 16: Establish An Internet Connection

    1. Power ON the computer connected to the SB6190 if it is turned off, and then log in. 2. Contact your service provider to activate (provision) the SB6190. You may have to provide the HFC MAC ID listed on the cable modem label.

  • Page 17: Using The Cable Modem Web Manager

    Chapter 5 Using the Cable Modem Web Manager The SB6190 Web Manager is available to view and monitor the SB6190 operational status and network configuration settings. You can also use the web manager to reset or reboot your SB6190. Note: You may notice that some of the SB6190 Web Manager configuration settings may be blocked and cannot be modified.

  • Page 18: Sb6190 Web Manager Screen Options

    You can use the web manager buttons or links to view the status and network configuration screens for your SB6190. The SB6190 menu buttons are displayed along the top of the SB6190 Web Manager screen  (see Figure 5). To display a specific web manager screen, click the menu button.
  • Page 19 Chapter 5: Using the Cable Modem Web Manager Figure 6: SB6190 Web Manager Menu Buttons The SB6190 menu links are displayed along the bottom of the SB6190 Web Manager  screen. To display a specific web manager screen, click the menu link.

  • Page 20: Get Help

    Chapter 5: Using the Cable Modem Web Manager Get Help The Help feature provides a brief description for the SB6190 Web Manager screens. Click the Help menu button or link on the SB6190 Web Manager screen to open the  SB6190 Help screen.

  • Page 21: Monitoring Your Cable Modem And Connected Network

    2. Click the Product Information menu button or link on the SB6190 Web Manager screen. Figure 9: SB6190 Product Information Screen 3. Click the Refresh button (F5) in your web browser window to reload or update the SB6190 product information on the screen. PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide Copyright 2016 ARRIS Enterprises, LLC.

  • Page 22: View The Sb6190 Network Connection Status

    Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6190 Network Connection Status The SB6190 Status screen displays the current connection status of the SB6190 as well as the downstream and upstream bonded channel connections for receive and send data transmissions.

  • Page 23: View The Sb6190 Event Log

    1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2. Click the Event Log menu button or link on the SB6190 Web Manager screen. The Event Log screen displays. Figure 11: SB6190 Event Log Screen 3. Click the Refresh button (F5) in your web browser to reload or update the event log information on the screen.

  • Page 24: View The Sb6190 Configuration Settings

    View the SB6190 Configuration Settings The SB6190 Configuration screen displays the downstream frequency and upstream channel connection to the network. When the SB6190 successfully connects to the network, it stores the connection frequency to automatically connect whenever you log back in to the SB6190.

  • Page 25: Restart The Sb6190

    To reboot the SB6190: 1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2. Click the Configuration menu button or link on the SB6190 Web Manager Menu. The Configuration screen displays. PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide...

  • Page 26: Exit The Sb6190 Web Manager

    Figure 16: Cable Modem-Reboot Dialog Box 4. Click OK. The following message will display: The device has been reset… RELOAD. 5. Click RELOAD to open the SB6190 Web Manager. Exit the SB6190 Web Manager To exit the SB6190 Web Manager:...

  • Page 27: Troubleshooting Tips

    SB6190 front panel LEDs (see Front Panel LED Icons and Error Conditions) for more information). You may have to reset the SB6190 configuration to the default factory settings if the SB6190 is not functioning properly. See Restore the SB6190 Factory Default Settings for more information.

  • Page 28: Front Panel Led Icons And Error Conditions

    Contact your service provider for assistance.  Front Panel LED Icons and Error Conditions The SB6190 front panel LED icons provide status information for the following error conditions: Table 6. Front Panel LED Icons and Error Conditions...

  • Page 29: Warranty Information

    Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
  • Page 30 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.
  • Page 31 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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