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Environmental information
This device should be disposed of separately, not as unsorted municipal waste. To dispose of your device,
you should use appropriate collection, reuse and recycling systems available in your region. The use of
these collection, reuse and recycling systems is designed to reduce pressure on natural resources and
prevent hazardous substances from damaging the environment.
If you need information on these disposal systems, please contact your local waste administration. The
crossed-bin symbol invites you to use these disposal systems. If you require information on collection and
disposal of your ResMed device please contact your ResMed office, local distributor or go to
ResMed.com/environment.
California Perchlorate Information:
The coin-cell battery within this device may contain Perchlorate Material - special handling may apply.
See: www.dtsc.ca.gov/hazardouswaste/perchlorate
Limited warranty
ResMed Pty Ltd (hereafter 'ResMed') warrants that your ResMed product shall be free from defects in
material and workmanship from the date of purchase for the period specified below.
Product
•
Mask systems (including mask frame, cushion, headgear and tubing)—excluding single-
use devices
•
Accessories—excluding single-use devices
•
Flex-type finger pulse sensors
•
Humidifier water tubs
•
Batteries for use in ResMed internal and external battery systems
•
Clip-type finger pulse sensors
•
CPAP and bilevel device data modules
•
Oximeters and CPAP and bilevel device oximeter adapters
•
Humidifiers and humidifier cleanable water tubs
•
Titration control devices
•
CPAP, bilevel and ventilation devices (including external power supply units)
•
Battery accessories
•
Portable diagnostic/screening devices
This warranty is only available to the initial consumer. It is not transferable.
During the warranty period, if the product fails under conditions of normal use, ResMed will repair or
replace, at its option, the defective product or any of its components.
This limited warranty does not cover: a) any damage caused as a result of improper use, abuse,
modification or alteration of the product; b) repairs carried out by any service organization that has not been
expressly authorized by ResMed to perform such repairs; c) any damage or contamination due to cigarette,
pipe, cigar or other smoke; and d) any damage caused by exposure to ozone, activated oxygen or other
gasses.
Warranty is void on product sold, or resold, outside the region of original purchase.
Warranty claims on defective product must be made by the initial consumer at the point of purchase.
This warranty replaces all other expressed or implied warranties, including any implied warranty of
merchantability or fitness for a particular purpose. Some regions or states do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply to you.
ResMed shall not be responsible for any incidental or consequential damages claimed to have resulted
from the sale, installation or use of any ResMed product. Some regions or states do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to
you.
42
Warranty period
90 days
6 months
1 year
2 years
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Table of Contents
Need help?
Do you have a question about the AirSense 11 and is the answer not in the manual?
Questions and answers
Guide Error //2
Can it plugged into a receptacle in Cuba with just an adapter?
My resmed air 11 does not work anymore and I have a flashing snowflake
The ResMed AirSense 11 shows a flashing snowflake icon when it is in cooling mode after use. If the icon remains flashing even while the device is in use, it may indicate an issue with airflow or internal components. Possible causes include blockages, inadequate ventilation, excess water in the hose, or a mechanical/electronic fault. To fix it, check for blockages, ensure proper airflow, drain excess water, and restart the machine. If the issue persists, the device may require professional repair.
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KEEPS SHUTTING OF
The ResMed AirSense 11 may keep shutting off due to several reasons:
1. Weak Wireless Connection – If the device has a poor signal, try moving it to a location with a stronger connection, unplugging it for 60 seconds, and then powering it back on.
2. Running for Too Long – If the machine has been plugged in for weeks or months without being turned off, it may need a power cycle. Unplug it for 60 seconds, then plug it back in and restart it.
3. Turning Off Too Soon – If the device is powered down immediately after use, it may not have enough time to transmit data. Leave it on after stopping therapy to allow data transfer.
If these steps do not resolve the issue, professional repair may be necessary.
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Utilizing the Resmed11. I use oxygen when I sleep, how do I incorporate that with the Resmed11
where do I find steps for Error Message 4
To resolve Error Message 4 for the ResMed AirSense 11, follow these steps:
1. Check the environment temperature – Ensure the device is not covered and allow it to cool before reuse.
2. Restart the device – Disconnect the power supply, then reconnect it.
3. Check the filter – If the filter is blocked, replace it and allow the device to cool down before restarting.
4. Inspect the air tubing – Remove any blockages in the tubing and press "OK" to restart therapy.
5. Check for water in the air tubing – If present, remove any blockages and press "OK" to restart therapy.
6. Inspect the main PCA board – If the issue persists, the main PCA board may be faulty and needs replacement.
These steps should help diagnose and resolve Error 4.
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Does the airsesse11 come with an air filter installed?
Yes, the ResMed AirSense 11 comes with an air filter installed.
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how to get total hours used
To check total hours used on the ResMed AirSense 11, go to the clinical home screen, scroll to the bottom, and click on "About." The total blower hours will be displayed there.
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Sleep hours not correct. Unit used to track properly. How do I fix this
To fix incorrect sleep hour tracking on the ResMed AirSense 11 using SleepHQ, you have two options:
1. Edit sessions manually: You can adjust sleep session times night by night.
2. Set a permanent time offset: If your machine is consistently off by a specific amount (e.g., 30 minutes), you can apply a permanent time offset. Click the three vertical dots in the top right, select "Edit session times," and enter the time offset in seconds (e.g., -3600 for 1 hour earlier). This shifts all sessions automatically.
These steps help correct inaccurate sleep times from the CPAP data.
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What is the voltage for airsense 11? Does it need a voltage converter for use in England, u.k