Troubleshooting - TSC MH241 Series User Manual

7. Troubleshooting

The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Power indicator does not
illuminate
Carriage Open
Not Printing
No print on the label
No Ribbon
No Paper
Paper Jam
Take Label
Can't downloading the file to
memory (FLASH /
DRAM/CARD)
Possible Cause
* The power cord is not
properly connected.
* The power switch is closed.
* The printer carriage is open. * Please close the print carriage.
* Check if interface cable is
well connected to the
interface connector.
* Check if wireless or Bluetooth
device is well connected
between host and printer.
* The port specified in the
Windows driver is not correct.
* Label or ribbon is loaded not
correctly.
* Use wrong type paper or
ribbon
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor is not
calibrated.
* Gap/black mark sensor is not
set properly.
* Make sure label size is set
properly.
* Labels may be stuck inside
the printer mechanism.
* Peel function is enabled.
* The space of memory is full. * Delete unused files in the memory.
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Recovery Procedure
* Plug the power cord in printer and outlet.
* Switch the printer on.
* Re-connect cable to interface or change
a new cable.
* Please reset the wireless device setting.
* Select the correct printer port in the
driver.
* Clean the printhead.
* Printhead's harness connector is not well
connected with printhead. Turn off the
printer and plug the connector again.
* Check your program if there is a
command PRINT at the end of the file
and there must have CRLF at the end of
each command line.
* Follow the instructions in loading the
media and ribbon.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* The print density setting is incorrect.
* Supply a new ribbon roll.
* Please refer to the steps in user's
manual to reinstall the ribbon.
* Supply a new label roll.
* Please refer to the steps in user's
manual to reinstall the label roll.
* Calibrate the gap/black mark sensor.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the printer
mechanism.
* If the peeler module is installed, please
remove the label.
* If there is no peeler module in front of
the printer, please switch off the printer
and install it.
* Check if the connector is plugging
correctly.