Troubleshooting Tips; Solutions - Arris Surfboard SB6183 User Manual

Troubleshooting Tips

If the solutions listed in the Troubleshooting Solutions table below do not solve your problem,
please contact your service provider for assistance. Your service provider may ask for the
status of the SB6183 front panel LEDs (see
more information).
You may have to reset the SB6183 configuration to the default factory settings if the SB6183 is
not functioning properly. See

Solutions

Table 5.
Modem Problem
Power LED Icon is OFF
Cannot Send or
Receive Data
SURFboard SB6183 Cable Modem User Guide
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Reset the SB6183 Configuration Settings
Troubleshooting Solutions
Possible Solution
Check the power connection from the cable modem to the

electrical wall outlet.
Check that the electrical wall outlet is working.

Is the outlet controlled by a wall light switch?
If so, disconnect the cable modem power cord and connect
it to another electrical wall outlet that is not controlled by a
wall light switch.
Check each end of the coaxial cable connection on the cable

modem and cable wall outlet.
Use your hand to tighten each connector, if necessary.
Check the Ethernet cable to make sure it is properly

connected to the cable modem and computer.
On the front panel, check the status of the LED icons and

refer to
to identify the problem.
If you have cable television service, check your television to

ensure your cable service is operating properly.
If none of the above solutions resolves the problem, contact

your service provider or call ARRIS Technical Support at
1-877-466-8646 for assistance.
Front Panel LED Icons and Error Conditions
Front Panel LED Icons and Error Conditions
Chapter 7
27) for
for more information.
(page 27)
26