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HUAWEI 7900 SERIES HOMEWORKER GUIDE
What can your IP phone do?
This will allow you to connect and receive calls to and from the One Net Business service that your
company is receiving from Vodafone.
How to set up your phone
Plug the included Ethernet cable from the port on the bottom of the device (identified in Picture 1
below and marked SW on the phone) into a spare port on your broadband router.
Plug the black lead from the power pack into the power socket on the IP phone (identified in Picture
2 below and marked AC on the phone) and into the mains power socket.
The phone will now start its initialisation process. This may take several minutes.
The background image and idle text will change to show 'Vodafone'
The user's username and extension number will be displayed at the top right of the screen.
The phone should now be able to make and receive calls. If not, please check the 'troubleshooting'
section below.
Additional information on Cisco Handsets
Further information for the IP Phones can be found here:
https://onenet.vodafone.com/latest/uk/en/content/topics/cf/home/one-net-business-home
In-Life guidelines
Please note that Vodafone's support coverage for 'homeworker' services only encompasses the IP
Phone device and the core One Net Business service.
Shared connections
It is not possible for Vodafone to control your home or business broadband connection and protect
the quality of your voice calls over those connections.
Vodafone is not responsible for how your ISP manages or control your broadband traffic. It is
recommended that you choose a broadband service with an 'unlimited' data cap to avoid calls being
blocked by the ISP.
You should be aware of the other connected devices you have using that broadband connection, as
they could potentially affect the IP Phone service.
Online gaming, other VoIP services like Vonage will use a medium amount of bandwidth.
If you find that your calls are of poor quality or are dropping unexpectedly, please check if you are
using any high bandwidth applications on other connected devices, or if others who are sharing your
connection are doing so.
Troubleshooting
Contact your ISP service if your broadband service is not working. Broadband services will
occasionally have outages and during these outages, the IP Phone will not work.
Contact your Company Administrator and / or ISP service if your IP Phone has never registered to the
One Net service (remember that your phone MUST be connected to the One Net corporate network
first.
Contact Vodafone if the IP Phone stops working but your broadband service is behaving normally
(e.g. email and web surfing is still working).
Vodafone will not be able to talk to your broadband provider.
Below are some suggestions on how to recognise and fix common problems.
C2 General
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