Samsung Galaxy Buds Live User Manual page 39

Appendix
You cannot hear others speaking
Adjust the volume on the connected mobile device.
Sound echoes during a call
Adjust the volume with the connected mobile device or move to another area.
Audio quality is poor
• Wireless network services may be disabled due to issues with the service provider's
network. Ensure to keep the earbuds away from electromagnetic waves.
• Ensure that your earbuds and the other Bluetooth device are within the maximum
Bluetooth range (10 m). The distance may vary depending on the environment the
devices are used in.
• You may experience drops in volume or noise depending on the connected device's
volume. To avoid this, appropriately adjust the connected device's sound.
Your earbuds sound comes slower than the screen when playing
videos and games
The earbuds may have a time lag between the video and sound output when playing videos
or games when connected to a mobile device.
Your Galaxy Buds Live are hot to the touch
When you use the Galaxy Buds Live for an extended period of time, it may feel hot to the
touch. This is normal and should not affect your Galaxy Buds Live's lifespan or performance.
If the Galaxy Buds Live overheat or feel hot for a prolonged period, do not use them for a
while. If the Galaxy Buds Live continue to overheat, contact a Samsung Service Centre.
A small gap appears around the outside of the Galaxy Buds Live
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
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