Appendix
A Bluetooth connection is not established or your earbuds and the
mobile device are disconnected
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Galaxy Wearable app is installed on the mobile
device. If necessary, update the Galaxy Wearable app to the latest version.
• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• Restart the mobile device and relaunch the Galaxy Wearable app.
• If only a single earbud is connected to your mobile device, restart the earbuds to connect
them both. To restart the earbuds, refer to
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charging contacts of the earbuds and the charging contacts of the
charging case are in contact with each other.
• Ensure that the charger is connected properly to the charging case.
• If the charging contacts are dirty, the battery may not charge properly. Wipe both
gold-coloured contacts with a dry cloth and try charging the battery again.
If the tips above do not solve the problem, contact a Samsung Service Centre.
The charging time and the battery life is different between the
earbuds
• The charging time may differ between the two earbuds even if they started charging at
the same time.
• The charging time and the remaining battery may differ between the two earbuds due to
different inner components.
The battery depletes faster than when first purchased
• When you expose the Galaxy Buds Live or the battery to very cold or very hot
temperatures, the useful charge may be reduced.
• The battery is consumable and the useful charge will get shorter over time.
Restarting the earbuds
38
for more information.