Verizon LTE Network Extender User Manual
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Verizon LTE Network Extender User Manual

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LTE Network Extender
User Guide
Verizon 4G LTE Network Extender User Guide v0.8
1
Copyright © 2020, All Rights Reserved.

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Paul Santucci
May 25, 2025

Does the network extender need to be hooked up to the food Wi-Fi network without interruption?

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1 comments:
Paul Santucci
May 25, 2025

@Paul Santucci it’s not Food Wi-Fi, it’s FiOS Wi-Fi

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Summary of Contents for Verizon LTE Network Extender

  • Page 1 LTE Network Extender User Guide Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.
  • Page 2 Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.

  • Page 3: Table Of Contents

    3.6.3 Support ............................28 Configuring Your Firewall..........................30 Troubleshooting ............................31 5.1 Capacity & Network Coverage ........................32 5.2 LCD Display Messages & Error Codes ......................32 Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.

  • Page 4: Getting Started

    Inside the Box • LTE Network Extender • Power Adapter • Ethernet Cable • Cable Clip x 5 Your Extender Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.

  • Page 5: Reset Button

    Call for more information. • The 4G LTE Network Extender must be connected to an available LAN port on a router or modem with always-on Internet access with minimum download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20 Mbps download and 10 Mbps upload or higher are recommended.

  • Page 6: Setup

    Warranty document included in the package. Extender 1. It’s recommended to place the LTE Network Extender near a window or otherwise elevated location such as on a bookshelf or cabinet, for best results. 2. Using the provided Ethernet cable, connect an available LAN port on your router to the LAN port on your LTE Network Extender.

  • Page 7: Lcd Display

    5. The extender will automatically begin the initialization and startup process. This process may take up to 60 minutes. 6. During this process, the LTE Network Extender will attempt to acquire a local IP address, followed by connecting to the Verizon network, and then searching for a GPS signal.

  • Page 8: Gps

    8. Turn your LTE Network Extender back on and wait for it to begin searching for a GPS signal. Four strong GPS satellite signals are required for a GPS location fix – the process may take up to 60 minutes.
  • Page 9 Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.

  • Page 10: Wall Mount

    Wall Mount(Outbox Accessory) A separate wall-mount bracket package is available (sold separately) for your LTE Network Extender. This enables you to fix your extender directly to a wall for better positioning. 1. Screw the included wall mount bracket into desired position on a wall securely, ensuring it’s the correct way up.
  • Page 11 30 degrees to the right on the wall mount bracket. Doing so can result in the extender falling from the bracket. Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.

  • Page 12: Making A Call

    Making a Call When your extender is operational, you can use it make calls with your Verizon mobile phone. To do so, your phone must be within 50 feet of the LTE Network Extender and have Advanced Calling switched on.

  • Page 13: Web Admin Ui

    The LTE Network Extender Web Admin UI enables you to configure features, see the extender’s status and make changes to settings. Using a computer connected to the same network (same router) as the LTE Network Extender, follow the steps below to access the Web Admin UI: 1.
  • Page 14 Icons in the top right corner of the Home screen provide a quick display of 4G Service Status, GPS Status, Connected Devices and Sign In Status. Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.

  • Page 15: Sign In

    MAC ID (e.g., LTEFemtoBED0). You can find your extender’s MAC ID displayed on the label on the back of the extender as shown below: Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.
  • Page 16 You can reset the password back to the default admin password anytime if needed, by resetting your extender back to its factory default settings. This resets all settings back to factory default state. Refer to 1.3 Reset Button for more information. Verizon 4G LTE Network Extender User Guide v0.8 Copyright © 2020, All Rights Reserved.

  • Page 17: Home

    Displays the software version of the extender. Location Displays the GPS coordinates acquired by the extender’s GPS antenna. This is the physical location of the LTE Network Extender and is provided for E911 calls. Verizon 4G LTE Network Extender User Guide Copyright © 2020...

  • Page 18: Connected Devices

    Number of total wireless devices currently connected to the LTE Network Extender with an active call or data session. Emergency Calls Number of wireless devices currently connected to the LTE Network Extender with an active E911 call to emergency services. Verizon 4G LTE Network Extender User Guide...

  • Page 19: Settings

    IP address settings, or manually set IP address and DNS values (when DHCP is disabled). Backhaul limit (affects uplink speeds served by the LTE Network Extender only) and MTU size can also be set here.
  • Page 20 The default setting is recommended. When set too high, users may experience poor voice quality and increased latency. If set too low, overall bandwidth consumption will be increased and users may experience lower data speeds. Verizon 4G LTE Network Extender User Guide Copyright © 2020...

  • Page 21: Advanced

    Advanced Settings enables you to configure the LTE Network Extender’s output power and view neighboring cell towers detected during initialization and startup. Provides information on extender positioning relative to other Verizon cell sites and LTE Network Extenders in the network, in the case of multiple network extender clusters. Verizon 4G LTE Network Extender User Guide...
  • Page 22 • Cell ID: ECGI of the detected cell. • PCI: PCI of the detected cell. • Cell Type: Displays “4G LTE Network Extender” if the Cell Tower ID is within range reserved for the 4G LTE Network Extender(s). Otherwise, displays “Macro”.

  • Page 23: Time Zone

    Select whether to observe daylight savings or not for the selected time zone, using the Saving? check box. Daylight saving is not supported for Atlantic (AT), Samoa (ST) & Chamorro (ChT) time. Verizon 4G LTE Network Extender User Guide Copyright © 2020...

  • Page 24: Reset

    3.5.4 Reset If the LTE Network Extender malfunctions or is not responding, it is recommended to restart the device or perform a factory reset. Using the Reset page interface you can perform a Complete Restart, Quick Restart or Factory Reset.

  • Page 25: About

    4G LTE Network Extender Factory Reset Use this button to remotely factory reset the LTE Network Extender when it is not physically reachable. If the LTE Network Extender has active E911 calls, the reset will be restricted. NOTE: Factory reset will revert all custom settings (e.g. Admin GUI password, Static IP configuration) to factory defaults.
  • Page 26 Please refer to the Description column in the table for more information and reference 5.1 LCD Display Messages and Error Codes for more help. Displays a log of the LTE Network Extender’s last 100 alarms including active or Alarms History cleared alarms.

  • Page 27: Gps

    3.6.2 The GPS page displays GPS status information and includes GPS Satellite IDs, signal quality and signal strength descriptions. This screen can assist with effective placement of your LTE Network Extender to acquire the better GPS signals. Last Data Refresh Local time when the page was last refreshed.

  • Page 28: Support

    Describes each signal as Strong, Fair or Weak according the Signal Quality level. Strong signal is required for your extender. Consider repositioning your LTE Network Extender if these descriptions are Fair or Weak, or using the internal GPS antenna (refer to 2.2 GPS).
  • Page 29 4G LTE Network Extender Customer Support Phone number for the operator’s customer support. Phone Verizon 4G LTE Network Extender User Guide Copyright © 2020...

  • Page 30: Configuring Your Firewall

    4G LTE Network Extender In most cases, the LTE Network Extender can connect and automatically configure network settings, with minimal user involvement. In cases where local firewall settings may need to be configured, refer to the information below: Firewall Settings...

  • Page 31: Troubleshooting

    The LTE Network Extender has not acquired a GPS signal after one hour or more. • Try to position your LTE Network Extender in a new location. An ideal location is as close to a window as possible, in an open area with few surrounding obstructions. Elevating the extender on a cabinet or shelf etc.

  • Page 32: Capacity & Network Coverage

    Coverage may vary based on environmental factors, floor plan and RF absorption of building materials. LCD Display Messages & Error Codes The following messages or error codes may appear on the display of the LTE Network Extender during operation or startup process: Startup Booting up.
  • Page 33 4G LTE Network Extender Hardware Error 2B The case of the LTE Network Extender has been opened against Startup Please check user normal procedure, and the device can no longer provide service. guide Please call Customer Service (800-922-0204). Software initializing Startup Software initializing.
  • Page 34 If the issue persists, please call Customer Service (800- antenna connection 922-0204). The LTE Network Extender failed to receive a clock signal from its GPS clock Error 6C GPS module, please try to move your GPS antenna closer to the...
  • Page 35 Connecting to HeGW Startup server Serving HeGW discovery. Please wait… The LTE Network Extender failed to connect to the HeNB Server Error 9A Gateway, please check the LAN/ firewall settings or contact your Startup Please check user network administrator. If the issue persists, please call Customer guide Service (800-922-0204).
  • Page 36 If the issue persists, please call Customer Service (800- guide 922-0204). The LTE Network Extender has not been able to acquire a GPS GPS antenna Error 25 signal for the past 24 hours. As a result, the device can no longer Please check user provide service.
  • Page 37 Please check user the device. If the issue persists, please call Customer Service guide (800-922-0204). The LTE Network Extender failed to connect to the HeNB No service Error 32 Gateway, please check the LAN/ firewall settings or contact your Protocol Please check user network administrator.
  • Page 38 4G LTE Network Extender Restarting System System restarting. Please wait... Verizon 4G LTE Network Extender User Guide Copyright © 2020...

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