1. My Wi-Fi is On, why doesn't my device see the Wi-Fi network (SSID's)
Some devices may need their Wi-Fi drivers updated to support routers which use Wi-Fi 6 (802.11ax).
Also, some devices, like TV's and laptops, may not support the latest Wi-Fi technology used by an
advanced router, and may need to be disabled.
Note: Intel Wireless adapters supporting 802.11ac with older drivers might not show Wi-Fi 6
(802.11ax) networks. Please see the link below to verify/update to the latest Wi-Fi drivers.
https://www.intel.com/content/www/us/en/support/articles/000054799/network-and-i-
o/wireless-networking.html
2. Do my Wi-Fi drivers on Windows need to be updated to see for Wi-Fi 6 (802.11ax) networks)?
Yes, Wi-Fi divers should always be updated for optimal Wi-Fi performance. In many cases, but not
all, Wi-Fi drivers are automatically updated with auto updates enabled.
Note: Intel Wireless adapters supporting 802.11ac with older drivers might not show Wi-Fi 6
(802.11ax) networks. Please see the link below to verify/update to the latest Wi-Fi drivers.
https://www.intel.com/content/www/us/en/support/articles/000054799/network-and-i-
o/wireless-networking.html
3. My Extender is not replicating the Network name (SSIDs) from my Router, what should I do?
You need to reboot the device by removing and reinserting the power cable of your Extender.
Within 5 minutes of the reboot, the Wi-Fi Name(s) should be configured on your Wi-Fi
Extender.
Router
Extender
Unified Button
The Wi-Fi Names are not configured after a reboot, attempt manual pairing with the Router.
Manual pairing requires the Unified Button to be depressed on both devices. Please refer to the
sequence of lighting for manual pairing.
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