Dexcom G5 Mobile User Manual
  1. Manuals
  2. Brands
  3. Dexcom Manuals
  4. Blood Glucose Meter
  5. G5 Mobile
  6. User manual
Dexcom G5 Mobile User Manual

Dexcom G5 Mobile User Manual

Share/follow cgm system
Hide thumbs Also See for G5 Mobile:
Table of Contents

Advertisement

Quick Links

Share/Follow
User Guide
A feature of Dexcom G5 Mobile CGM System

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the G5 Mobile and is the answer not in the manual?

Questions and answers

Related Manuals for Dexcom G5 Mobile

Summary of Contents for Dexcom G5 Mobile

  • Page 1 Share/Follow User Guide A feature of Dexcom G5 Mobile CGM System...

  • Page 2: Important Contacts And Numbers

    Important Contacts and Numbers Dexcom Website: www.dexcom.com Transmitter Serial Number (SN): Receiver ID: Your Healthcare Professional: Nearest Hospital: Your Local Dexcom Representative: Other Notes: • Dexcom Share Follow User Manual...

  • Page 3: Table Of Contents

    2.2 Share Parts 2.3 Conditions Affecting Use Chapter 3 Setting up Dexcom Share Dexcom Share Description 3.1 Installing the Dexcom G5 Mobile App 3.2 Activating Your Share Feature 3.3 Inviting Followers Chapter 4 Using Dexcom Share 4.1 Dexcom Share Status 4.2 Follower List...
  • Page 4 • Dexcom Share Follow User Manual...

  • Page 5: Safety Statement

    This device is not intended to replace self-monitoring practices advised by a physician. Dexcom Share does not work alone. Dexcom Share does not replace the Dexcom G5 Mobile CGM System and requires Share to be turned “On” to communicate glucose information to the Follower.
  • Page 6 Precautions Do not use Dexcom Share as the main source of CGM glucose trend information. Use the Dexcom G5 Mobile CGM display devices as the main device to track sensor glucose information, notifications and alarms. At times, the patient will be unable to share data using Dexcom Share, and the Follower might miss helping the patient in the event of low or high blood glucose values.
  • Page 7 Dexcom G5 Mobile CGM App may not be able to share glucose readings and the Dexcom Follow App may not be able to receive notifications or glucose readings during phone calls. Dexcom Share will resume sharing after the phone call has ended, and the Follower will receive any waiting notifications after the phone call has ended.

  • Page 8: Dexcom Share Overview

    Dexcom Share Overview 2.1 What is Dexcom Share? Dexcom Share is a feature within the Dexcom G5 Mobile CGM App. It allows for remote monitoring from one person, the Sharer, of Dexcom G5 Mobile CGM System data to another person, their Follower.

  • Page 9: Share Parts

    Sharer’s smart device For compatible devices go to: www.dexcom.com/compatibility Follower’s smart device For compatible devices go to: www.dexcom.com/compatibility Dexcom G5 Mobile App Dexcom Follow App Dexcom G5 Mobile Transmitter Dexcom G4 PLATINUM or Dexcom G5/G4 PLATINUM Sensor Internet/ Wi-Fi or mobile data...

  • Page 10: Setting Up Dexcom Share

    • Read the Dexcom G5 Mobile CGM System User Guide before using Dexcom Share. • Check the status screen after turning Dexcom Share “On” on the smart device to make sure it is working. 3.1 Installing the Dexcom G5 Mobile App...

  • Page 11: Activating Your Share Feature

    3.2 Activating Your Share Feature Step What to do Tap Dexcom Share icon in the upper right corner of your smart device’s home screen. If Dexcom Share icon is grey, your Share feature has not been turned on. Dexcom Share Welcome Screen.
  • Page 12 What to do How to know you are sharing your data. Tap NEXT. How to know your Follower is not getting your sensor data . Tap LET’S GET STARTED to move on and invite your Followers. • Dexcom Share Follow User Manual...

  • Page 13: Inviting Followers

    Off switch to allow Follower to see your trend graph. Tap NEXT. Turned Off: Follower sees only your sensor glucose reading and trend arrow. Turned On: Follower sees your sensor glucose reading, trend arrow and trend graph. • Dexcom Share Follow User Manual...
  • Page 14 Tap NEXT when done. Before Follower invitation is sent, review the Summary screen. Tap SEND INVITATION. After sending invitation, you cannot adjust the Follower’s settings. To add more Followers: Tap Followers on the Share Status screen. • Dexcom Share Follow User Manual...

  • Page 15: Using Dexcom Share

    The sharer should tap icon to get started using Dexcom Share. When a device or connection is not working, Dexcom Share will not work. The Sharer will not be able to send their sensor glucose readings and data to their Follower.

  • Page 16: Editing/Removing Followers

    Remove a follower by tapping Remove Follower. Once removed, they will not get glucose information or Alarm/Alerts NOTE: The Sharer cannot change any Follower settings after the Follow Invitation email is sent. • Dexcom Share Follow User Manual...

  • Page 17: Stop Sharing

    Dexcom Follow App 5.1 Dexcom Follow App Description The Dexcom Follow App is a separate App from the Dexcom G5 Mobile App. Your Followers only need to download and install the Dexcom Follow App. What the Dexcom Follow App does: •...

  • Page 18: Changing Glucose Notifications

    If the Sharer does not allow the Follower to see the Trend Graph, the Follower will only see the sensor glucose reading and trend arrow. Share Number and Arrow Only: mmol/L Key: 1. Sensor Reading 2. Trend Arrow 3. Sharer’s Picture 4. Last Updated • Dexcom Share Follow User Manual...
  • Page 19 1. Sensor Reading 2. Trend Arrow 3. Sharer’s Picture 4. Last Updated 5. Trend Graph 6. High Notification Level 7. Low Notification Level 8. Back to Dashboard 9. Sharer’s Name 10. Notification Settings 11. Hours Shown • Dexcom Share Follow User Manual...
  • Page 20 Follower’s smart device settings must allow screen rotation. Trend Graph Landscape View: 1 HR 3 HR 6 HR 12 HR 24 HR –22.2 –16.7 –11.1 –5.6 –2.2 9:00 11:00 Key: 1. Back to Portrait 2. Views 3. Hours Shown • Dexcom Share Follow User Manual...
  • Page 21 To change the glucose reading that triggers a notification, tap its number and select a value. Step 4 Choose whether or not a notification has a delay. Step 5 Choose whether or not to repeat low and high notifications. • Dexcom Share Follow User Manual...

  • Page 22: Troubleshooting

    Chapter 6 Troubleshooting 6.1 Troubleshooting Status Issues Dexcom Share’s status bar is a useful tool. It can help identify if there is a problem and Dexcom Share is not working. On/Off Switch - Turns sharing on or off. Sharing Status Bar - Status of sharing your sensor glucose readings with your Followers.
  • Page 23 17.4 Adam open a web page on the Follower’s mmol/L smart device. 17.8 mmol/L 10:00 AM The table below provides troubleshooting tips for the Dexcom Share system: 100% Dexcom Share Sharing Status Bar Sharing Status Troubleshooting Sharing Description To temporarily stop sharing, turn sharing o .

  • Page 24: Sharing Checklist

    To see a list of supported smart devices and operating systems, go to: www.dexcom.com/compatibility • The Dexcom G5 Mobile App is open or running in the background. • Smart device has an active Internet connection (Wi-Fi, 3G, 4G, or LTE). The Sharer can check to see if the Internet connection is working by trying to open a webpage on the Sharer’s smart device.

  • Page 25: Glossary

    A setting on a smart device where wireless Airplane Mode features are disabled in order to comply with airline regulations. A software program, such as the Dexcom G5 Mobile Application or app App and the Dexcom Follow App, designed to run on a smart device.
  • Page 26 Follower’s smart device Runs the Dexcom Follow App. High BG. Same as “high.” The default high alert in the Dexcom G5 Mobile CGM System is set to 11.1 Hyperglycemia mmol/L. Consult your health care professional to determine the appropriate hyperglycemic setting for you.
  • Page 27 Term Definition Low BG. Same as “low.” The default low alert the Dexcom G5 Mobile CGM Hypoglycemia System is set to 4.4 mmol/L. Consult your health care professional to determine the appropriate hypoglycemic setting for you. An email request for a person to download Invite/Follow Invitation the Dexcom Follow App and get the Sharer’s...
  • Page 28 Maximum distance two devices can communicate Range wirelessly without obstruction. Data the Sharer receives on the Dexcom G5 Mobile App. Although your Dexcom Follow App might be similar to what you see on your app, it cannot be Real-time CGM...

  • Page 29: Symbols

    Term Definition The arrow next to the Sharer’s glucose value, located on the Sharer’s profile on the Dexcom Trend arrow Follow App. This is the same trend arrow that is found on the Dexcom G5 Mobile Receiver. Displays the pattern of the Sharer’s glucose Trend graph information.

  • Page 30: Index

    Contraindications 5 Important User Information 5 Intended Use 5 Precautions 6 Share Activate 11 Compatible devices 8 Setup 10 Sharing Checklist 24 Status 15 What it does 10 What it does not do 10 • Dexcom Share Follow User Manual...
  • Page 32 Rev Date: 2020/03 Dexcom, Dexcom Share, Share, Dexcom Follow, and Follow Dashboard are registered trademarks of Dexcom, Inc. in the United States and may be in other countries. Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. All other marks are...

Table of Contents