Dexcom G5 User Manual
  1. Manuals
  2. Brands
  3. Dexcom Manuals
  4. Blood Glucose Meter
  5. G5 Mobile
  6. User manual

Dexcom G5 User Manual

Hide thumbs Also See for G5:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
Table Of Contents
411
Table of Contents

Advertisement

Quick Links

Download this manual
User Guide
for Dexcom G5
Mobile Continuous
®
Glucose Monitoring (CGM) System

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the G5 and is the answer not in the manual?

Questions and answers

Related Manuals for Dexcom G5

Summary of Contents for Dexcom G5

  • Page 1 User Guide for Dexcom G5 Mobile Continuous ® Glucose Monitoring (CGM) System...
  • Page 2 IMPORTANT CONTACTS AND NUMBERS Emergency Phone Number: ______________________________________________ Your Healthcare Professional: _____________________________________________ Your Receiver Serial Number: _____________________________________________ Your Transmitter Serial Number: ___________________________________________ ___________________________________________________________________ 1.888.738.3646 Dexcom Technical Support/Patient Care Team: _______________________________ ® dexcom.com Dexcom Website: ______________________________________________________ Nearest Hospital: ______________________________________________________ ___________________________________________________________________...

  • Page 3: Table Of Contents

    Part 2: Let’s G5 ! The Basics ® Chapter 8 - Ending Your Sensor Session Chapter 4 - What’s the Dexcom G5 Mobile? ... 37 and Transmitter Session......117 4.1 Introduction ..........37 8.1 Introduction ...........117 4.2 Safety Statement ........37 8.2 Safety Statements .........118...

  • Page 4: Table Of Contents

    Chapter 11 - Sensor Glucose Alarm and 15.5 Checking App and Receiver Information ...287 Alerts ............199 15.6 System Disposal ......... 288 Chapter 16 - On the Go With Dexcom G5 11.1 Introduction ......... 199 Mobile: Getting Through Security ... 291 11.2 Safety Statements ......200 11.3 Alarm and Alerts .........

  • Page 5: Getting Started

    GETTING STARTED • Glossary • Getting Started • Indications for Use and Safety Statement • Risks and Benefits...
  • Page 6 Page intentionally left blank...

  • Page 7: Glossary

    Mobile CGM System (G5 Mobile). Only use fingerstick ® measurement. A software application on a smart device. The G5 Mobile app was developed as a display for continuous glucose monitoring. Blood Glucose (BG) An abbreviation of blood glucose. Blood glucose (BG) value is the Value amount of glucose in the blood measured by a BG meter.
  • Page 8 It’s important to treat hyperglycemia. If left untreated, hyperglycemia can lead to serious complications. The default High Glucose Alert in the G5 Mobile is set to 200 mg/dL. Consult your healthcare professional to determine the appropriate hyperglycemia setting for you.
  • Page 9 The removal poses a security risk and data may become vulnerable. Do not use, install or run the G5 Mobile app on a jailbroken or rooted smart device. The app may not work correctly on such a device.
  • Page 10 Also used to send calibration data from the receiver or smart device to the transmitter. Safety Statement A statement of the intended uses of G5 Mobile and relevant warnings, precautions, and contraindications. Sensor Session The seven-day monitoring period after inserting a new sensor.

  • Page 11: Cgm) System Journey

    We are excited you chose us to partner with you in your journey to manage your diabetes. As a continuous glucose-monitoring (CGM) device, the G5 Mobile System allows you to break free from constant fingersticks. But how do you use the G5 Mobile? What are its features? Do you need to avoid anything? Where do you even begin? This chapter is the first step to answering these and many other questions.

  • Page 12: Self-Paced Resources

    Online Tutorials First Steps With Your Dexcom CGM Designed for those who have never used a Dexcom CGM, this tutorial covers what to expect in your first week and includes links to step-by-step videos on how to insert your sensor, calibrations, ending a sensor session, etc.
  • Page 13 Accessing the GSG: Use the GSG booklet in the receiver package Both the tutorial and the GSG give you a brief look at the Dexcom G5 Mobile. But what if you want more detailed information? User Guide...
  • Page 14 • Ending a Sensor Session and Transmission Session Part 3: Next Steps - Getting the Most Out of Your G5 Mobile Once you are up and running, how you can maximize the Dexcom G5 Mobile features: • Reading Trend Graph Screens and Recognizing Trends •...

  • Page 15: Your Dexcom Account

    At the end, there’s a recap of what was covered and what’s in the next chapter. 1.3 Your Dexcom Account You’ll need a username and password to set up the Dexcom G5 Mobile app and for reordering supplies. If you haven’t already done so, go to dexcom.com and set up your own account.
  • Page 16 Page intentionally left blank Page intentionally left blank...

  • Page 17: Chapter 2 - Indications For Use And Safety Statement

    Indications for Use and Safety Statement 2.1 Introduction We want the Dexcom G5 Mobile System to be a valuable tool in your diabetes management. Like any system, there are steps to take to get the most out of it. As excited as you are about...

  • Page 18: Safety Statements

    The same statement may be repeated throughout the user guide. It’s important to recognize which factors could prevent the system from working correctly, or even harm you. Dexcom G5 Mobile System User Guide Indications for Use and Safety Statement...
  • Page 19 12 hours might cause inaccurate sensor glucose readings. And finally what happens, or the Consequences, if you don’t: Missing a severe low (hypoglycemia) or high (hyperglycemia) glucose event or making a treatment decision that results in injury. Dexcom G5 Mobile System User Guide Indications for Use and Safety Statement...

  • Page 20: Overview Of Safety Statements

    The Dexcom G5 Mobile Continuous Glucose Monitoring System (Dexcom G5 Mobile) is a glucose monitoring system indicated for the management of diabetes in persons age 2 years and older. The Dexcom G5 Mobile is designed to replace fingerstick blood glucose testing for diabetes treatment decisions.
  • Page 21 Resonance Imaging (MRI), Computed Tomography (CT) scan, or high-frequency electrical heat (diathermy) treatment. The Dexcom G5 Mobile has not been tested during MRI or CT scans or with diathermy treatment. The magnetic fields and heat could damage the components of the Dexcom G5 Mobile, which may cause it to display inaccurate blood glucose readings or may prevent alerts.
  • Page 22 Do Not Use Damaged Goods If the Dexcom G5 Mobile receiver or Dexcom G5 Mobile transmitter is damaged or cracked, do not use it. This could create an electrical safety hazard or malfunction, causing possible electrical shocks resulting in injury. In addition, a damaged or cracked Dexcom G5 Mobile receiver or Dexcom G5 Mobile transmitter may cause the Dexcom G5 Mobile System not to function properly.
  • Page 23 12 hours after the initial calibration. Placement Do not insert the sensor component of the Dexcom G5 Mobile in a site other than the belly/abdomen (ages 2 years and older) or the upper buttocks (ages 2 to 17 years).
  • Page 24 • Do not close app; always run the app in the background • Make sure accessory devices do not override your smart device settings If the settings on your smart device are incorrect, your Dexcom G5 Mobile may not function properly.
  • Page 25 Alarm or Alert from the Dexcom G5 Mobile. Precautions Sensor Package Do not use the Dexcom G5 Mobile sensor if its sterile package has been damaged or opened. Using a non-sterile sensor might cause infection. Clean and Dry Before Using Do not open the sensor package until you have washed your hands with soap and water, and let them dry.
  • Page 26 (low blood glucose) or hyperglycemia (high blood glucose) or making a treatment decision that results in injury: Do not enter Dexcom G5 Mobile sensor glucose readings for calibration. Entering incorrect blood glucose values, blood glucose values obtained more than 5 minutes before entry, or sensor glucose readings might affect sensor performance.
  • Page 27 (low blood glucose) or hyperglycemia (high blood glucose) or making a treatment decision that results in injury: The Dexcom G5 Mobile will not work if you mix the transmitter and receiver from different generations. You can use a Dexcom G4 PLATINUM sensor with the Dexcom G5 Mobile System.
  • Page 28 Use a blood glucose value taken only from a fingerstick for calibration. Using alternative site blood glucose values for calibration might affect Dexcom G5 Mobile accuracy. When Not to Calibrate Do not calibrate if your blood glucose is changing at a significant rate, typically more than 2 mg/dL per minute.
  • Page 29 Airport Scanners Be aware of airport body scanners and baggage x-rays when you travel. Do not place any part of the Dexcom G5 Mobile system in the baggage x-ray machine or body scanner. Ask for visual inspection instead: • Baggage x-ray machine: Instead of putting any part of your Dexcom G5 Mobile through the baggage x-ray, ask the TSA officers to visually inspect it •...
  • Page 30 Caution U.S. law restricts the sale of the Dexcom G5 Mobile to sale by or on order of a physician. Summary Now You Can: • Define a Safety Statement • Explain the difference between an indication and a contraindication • Describe what a precaution is •...

  • Page 31: Chapter 3 - Risks And Benefits

    Risks and Benefits When using any medical device, there are risks and benefits. In this chapter, you’ll learn what they are, helping you decide if Dexcom G5 Mobile is right for you. First, let’s review some possible risks. 3.1 Risks There are some risks with using real-time CGM.
  • Page 32 BG meter. If you are a caregiver of someone using the Dexcom G5 Mobile, watch how they act. If their symptoms don’t match the CGM, take a fingerstick BG measurement.

  • Page 33: Benefits

    Those are the risks, let’s now review the benefits! 3.2 Benefits Daily habits impact your BG levels. With the Dexcom G5 Mobile, you can track how your exercise, carbs, stress levels, medication, or illness influence your glucose levels. Knowing Your Trends Providing sensor glucose readings every five minutes, for up to seven days, the Dexcom G5 Mobile helps you detect trends and patterns.
  • Page 34 Real-time CGM can help improve your A1C as well as improve the quality of your glucose control. If your A1C is at or below 7%, using a CGM such as the Dexcom G5 Mobile helps reduce hypoglycemia (Juvenile Diabetes Research Foundation Continuous Glucose Monitoring Study Group et al, 2008).
  • Page 35 M. (1995). Intensive insulin therapy prevents the progression of diabetic microvascular complications in japanese patients with non-insulin-dependent diabetes mellitus: A randomized prospective 6-year study. Diabetes Research and Clinical Practice, 28(2), 103-117 Dexcom G5 Mobile System User Guide Risks and Benefits...
  • Page 36 Page intentionally left blank...
  • Page 37 LET’S G5! THE BASICS • Introduction to the Dexcom G5 Mobile • Initial Setup • Starting a Sensor Session: Inserting the Sensor and Attaching the Transmitter • Calibration • Ending a Sensor Session and Transmitter Session...
  • Page 38 Page intentionally left blank...

  • Page 39: Chapter 4 - What's The Dexcom G5 Mobile

    If you’ve used the Dexcom G4 PLATINUM CGM System, you might still have its transmitter or receiver. While you can use the sensors across the different generations (look for “G5 Mobile,” “G4 PLATINUM,” or “Dexcom G5 Mobile/G4 PLATINUM” on the sensor’s package), you can’t mix the transmitter or receiver between the two systems.
  • Page 40 • Pregnant women • Persons on dialysis Do not use the Dexcom G5 Mobile System in critically ill patients. It is not known how different conditions or medications common to the critically ill population may affect the performance of the system. Sensor glucose readings may be inaccurate in critically ill patients.

  • Page 41: The Dexcom G5 Mobile

    (iOS) 4.3 The Dexcom G5 Mobile The Dexcom G5 Mobile is a medical device you use on yourself. It allows you to continually see your sensor glucose readings, updated every five minutes for up to seven days, without the bother of taking constant fingerstick measurements. Your sensor glucose readings are measured by a single use sensor inserted under your skin.
  • Page 42 The Dexcom G5 Mobile is the first CGM system where a smart device acts as a receiver. For a list of current devices and operating systems go to: dexcom.com/compatibility.

  • Page 43: What's New To The Dexcom G5 Mobile

    In Chapter 11, you can learn more about the Alarm and Alerts feature. Viewing Your Glucose Values The Dexcom G5 Mobile allows you to see the last 1-, 3-, 6-, 12-, 24-hours of your sensor glucose readings. On the receiver, from the home screen, tap graph to view. On a smart device, hold upright in portrait mode to see the most recent three hours;...

  • Page 44: System Information

    4.6 System Components Package The Dexcom G5 Mobile comes to you in a number of boxes; after opening, keep each box until you are no longer using its contents. Throughout this guide, all images are representational. Your product may look slightly different.
  • Page 45 This section is meant as a quick overview of each part; specifics for each are found in following chapters. For detailed product specifications and technical information, please go to Chapter 17. The Dexcom G5 Mobile is comprised of four key parts: 1. Single-use sensor 2. Reusable transmitter...

  • Page 46: Sensor Overview

    Chapter 6. Plunger Safety Lock Applicator Barrel (Contains small introducer needle Collar and sensor) Transmitter Latch Sensor Pod Release Tab Adhesive Figure 1. Dexcom G5 Mobile Sensor Applicator and Pod Dexcom G5 Mobile System User Guide What's the Dexcom G5 Mobile?
  • Page 47 Transmitter Cradle Holds transmitter in place during sensor session. Wire measures glucose levels in fluid in between your cells. Sensor Wire Attached to sensor pod. Discarded with pod after session. Dexcom G5 Mobile System User Guide What's the Dexcom G5 Mobile?

  • Page 48: Transmitter Overview

    Transmitter Overview Figure 2. Dexcom G5 Mobile Transmitter Front and Back Image is representational only. Your transmitter may look different. Snapping into the sensor pod, the gray plastic transmitter wirelessly sends your glucose information to your display devices—receiver and/or smart device. If you have a new transmitter, open the package when you are ready to use it.

  • Page 49: Receiver Overview

    What it does Provides data about your glucose Receiver trends via screen display, sounds and vibration. Plug USB cable into port for Micro USB Port recharging. (Continued on next page) Dexcom G5 Mobile System User Guide What's the Dexcom G5 Mobile?
  • Page 50 Allows you to hear your Alarm/Alerts Speaker sounds. Press and hold button for two seconds to turn it on. Power Button Press briefly to turn the screen on or off. Dexcom G5 Mobile System User Guide What's the Dexcom G5 Mobile?

  • Page 51: Smart Device Overview

    4.7 Smart Device Overview The Dexcom G5 Mobile app was created to work with your smart device, giving you even more options in monitoring your glucose trends and patterns. The app is similar to all other apps. This user guide is not meant to show you how to use your smart device. Please contact your smart device support or read your smart device’s user guide for assistance.
  • Page 52 Page intentionally left blank...

  • Page 53: Chapter 5 - Set Up Your Display Devices

    Set Up Your Display Devices 5.1 Introduction In the previous chapter, you received a high level overview of the Dexcom G5 Mobile and learned you can monitor your glucose levels with different display devices. Now it’s time to set up your Dexcom G5 Mobile app and your receiver.

  • Page 54: Why Different Monitoring Methods

    The next section walks you through the initial setup for the app. To set up the receiver, go to Chapter 5.5. If you want to use both the Dexcom G5 Mobile app and the receiver, you need to set up each individually.
  • Page 55 If your smart device is broken or lost, use the receiver. Dexcom G5 Mobile App Installation Installing the app is easy! Simply download the Dexcom G5 Mobile app from your smart device’s store. However, if your smart device has been jailbroken or rooted, do not install the app.
  • Page 56 Sign Up within the app, or by going to dexcom.com. But what if you are unclear about a step? The Dexcom G5 Mobile app has prompts allowing you to get more information. If you are unsure of something during your initial setup process, look at the screen for additional information prompts.
  • Page 57 (Continued from previous page) Need a Dexcom username and password? Tap Sign Up. Enter username and password Tap Login. Tap Let’s Get Started . (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 58 Scroll to select your level. Tap Save to continue. Once your Low Glucose Alert is set, you’ll receive an Alert if your glucose dips below your set level. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 59 Alert if your glucose rises above your set level. Apple: Make sure you get your Alarm/Alerts notifications. Tap the appropriate response to move forward and set your notifications. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 60 Tap OK or Allow to get Alarms and Alerts. The next screens provide suggestions for device volume, Do Not Disturb , and other basic settings. Tap the appropriate answer to move forward. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 61 (Continued from previous page) Connecting/Pairing Transmitter With App Tap Next . Verify Bluetooth is on. The app will check to see if Bluetooth is turned on. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 62 Turn transmitter box upside down on a flat surface with barcodes facing up. For information on how to pair transmitter after initial setup, see Chapter 8. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 63 (Continued from previous page) Connecting/Pairing Transmitter With App Center longest barcode within green brackets. Tap Take Photo . Check mark confirms successful transmitter SN scan. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 64 If unable to use app’s scanning device: Tap Enter transmitter SN by hand . Use keyboard to enter transmitter SN. Confirm correct SN. Tap Save . (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 65 Insert sensor and attach transmitter following video’s instructions. See Chapter 6 for more information. Wait up to 30 minutes for smart device and transmitter to connect. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 66 When you see the sensor warmup timer, your initial setup is complete. Congratulations! If you have any issues setting up the Dexcom G5 Mobile app, always contact Technical Support (available 24/7) at: • TechSupport@dexcom.com • Toll free: 1.888.738.3646 •...
  • Page 67 • Setting High Alert Before starting a session, you may want to check the receiver’s battery level. If it is less than half, go to Chapter 14 for charging instructions. Dexcom G5 Mobile System User Guide Set Up Your Display Devices...

  • Page 68: Receiver

    Step What you see What you do Initial Screens Press and hold power button for two seconds to turn receiver on. Wait for the Dexcom screen to appear. Wait. Tap OK . (Continued on next page) Dexcom G5 Mobile System User Guide...
  • Page 69 Tap Save to save and close. NOTE: After initial setup, if battery is drained, receiver will vibrate once and you will need to reset date and time. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 70 Tap a grey box to select it. To choose a letter, tap up from 9 or down from 0. Tap Save to save and close. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 71 Tap up/down arrows to change value at 5 mg/dL increments, starting at 80. Tap Save to save and close. Setting High Alert Set your High Alert level. (Continued on next page) Dexcom G5 Mobile System User Guide Set Up Your Display Devices...
  • Page 72 These steps are enough to get you going; now you can start your sensor session! Summary Now You Can: • Create a Dexcom username and password • Download the Dexcom G5 Mobile app • Set up app with the suggested settings • Successfully set up your receiver What’s Next? Now that you have completed setting up your app and/or the receiver, your next step is starting a sensor session.

  • Page 73: And Starting Your Session

    Good news is you don’t need to sit around waiting—as long as you have your display device near, you can go about your day running errands, gardening, personalizing the Dexcom G5 Mobile settings, whatever you choose during that time frame. Keep your display device(s) handy during the warmup period—it shows how much time has passed, notifying you with beeps and an icon when your sensor session is ready for its initial calibrations.
  • Page 74 Why: Sensors may fracture on rare occasions. MRI with broken wire For patients undergoing an MRI with a retained wire broken off from a Dexcom G5 sensor, in vitro MRI testing did not detect any safety hazards. There was no significant migration or heating of the wire, and imaging artifacts were limited to the area around the wire.
  • Page 75 WARNING Don’t: Insert the sensor component of the Dexcom G5 Mobile in a site other than the belly/ abdomen (ages 2 years and older) or the upper buttocks (ages 2 to 17 years). Why: The placement and insertion of the sensor is not approved for other sites.

  • Page 76: Prepping For Sensor Insertion

    6.3 Prepping for Sensor Insertion Before inserting a sensor, make sure you have everything you need. Some items are included in the Dexcom G5 Mobile packages, others are not. Included in Your Dexcom G5 Mobile Packages For sensor insertion, you need the sensor and transmitter.
  • Page 77 8. Transmitter Latch 7. Sensor Pod 9. Release Tab 2. Adhesive Patch Figure 3. Dexcom G5 Mobile Sensor Applicator and Pod Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 78 Sensor Pod Holds transmitter. Transmitter Latch Locks transmitter into sensor pod. Allows you to remove applicator barrel from Release Tab sensor pod. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...

  • Page 79: Choosing Your Insertion Site

    For more help on ideal sensor insertion sites, contact your HCP. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 80 If you have concerns about the sensor pod not sticking, before inserting your sensor, you can make the sensor site stickier to help ensure the sensor pod does not peel. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...

  • Page 81: Inserting Your Sensor

    See Step 3 in the next table for directions. NOTE: Contact your HCP for specific questions regarding the use of medical tape, barrier wipes, and/or other adhesives as it relates to your use of Dexcom CGM. 6.5 Inserting Your Sensor You’ve collected all of the needed items to begin a sensor session, viewed the tutorials,...
  • Page 82 Keep sensor packaging until sensor session is complete. Attaching Sensor Pod Pull off adhesive backing tabs . Don’t touch sticky adhesive patch . (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 83 Push plunger completely down the applicator barrel. You should hear 2 clicks. NOTE: Finger placement is important for correct insertion. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 84 2. Transmitter latch You have successfully inserted the sensor! At this point, you should have two items attached: 1. Sensor pod 2. Transmitter latch Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...

  • Page 85: Attaching Your Transmitter

    Keep box. Save safety latch from sensor applicator (helps remove transmitter once sensor session is over). Get alcohol wipe. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 86 If transmitter isn't completely snapped in, you may have a bad connection and it won’t be water tight. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 87 The remaining steps vary from app to receiver: 1. Letting your device know you need to start the sensor warmup. 2. Following your warmup countdown. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...

  • Page 88: Loose Sensor Pod

    BG values into either the smart device or the receiver. We’ll first review starting the sensor session for the app. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 89 Keep smart device within 20 feet of transmitter during the sensor warmup period. You won’t get alarm, alerts, or readings during the 2-hour warmup. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 90 Chapter 7 covers calibrating. Initial calibration prompt tells you when warmup is complete. Sensor warmup is complete. You’re ready to calibrate! Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 91 • Solid: connected/paired • Blinking: searching/not paired Don’t start a sensor session until they are paired. Tap Start Sensor . (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 92 Main Menu and Stop Sensor appears. Wait. In the upper right corner, icon shows countdown of the two-hour sensor warmup. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...

  • Page 93: Receiver Bluetooth Tips

    – Don’t start a sensor session until they are paired If the Bluetooth icon is blinking and Signal Loss displays, your transmitter and receiver are not communicating. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...

  • Page 94: Sensor Session Warmup

    The sensor takes about two hours to adjust to your body. While you are in the sensor warmup period, you can customize your settings. Chapter 12 steps you through how to personalize your Dexcom G5 Mobile display devices. Once the sensor warmup is complete, you’re ready to enter your initial calibrations! The next chapter shows you how.
  • Page 95 • Properly attach transmitter to sensor • Outline sensor warmup • Identify countdown icon What’s Next? The next chapter guides you through the calibration steps. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Attaching Transmitter, and Starting Your Session...
  • Page 96 Page intentionally left blank...

  • Page 97: Chapter 7 - Calibration

    – Determine if you need to calibrate outside of the normal calibration requirements • Initiate startup calibration • Perform update calibrations • Correctly enter your fingerstick measurement – App – Receiver • Identify calibration errors Dexcom G5 Mobile System User Guide Calibration...
  • Page 98 Do: Do take a BG measurement with your BG meter and use the BG value for treatment decisions (such as how much insulin to take) if your Dexcom G5 Mobile does not display both a number and a trend arrow.
  • Page 99 Why: Entering the wrong BG values, or waiting more than five minutes before entry, might affect sensor accuracy. Consequences: Missing a severe low or high glucose event or making a treatment decision that results in injury. Dexcom G5 Mobile System User Guide Calibration...

  • Page 100: Calibration Overview

    Calibrations are a must to make sure the CGM system is performing at its best. By calibrating when the system notifies you that a calibration is due, the Dexcom G5 Mobile uses your meter’s BG value to make sure the sensor glucose readings remain accurate throughout your session.

  • Page 101: When To Calibrate

    If your BG values are not between 40 and 400 mg/dL, the system won’t accept your calibration. Wait until you are within the 40-400 mg/dL range before entering your BG values. Dexcom G5 Mobile System User Guide Calibration...
  • Page 102 3. For the rest of the seven-day sensor period, you enter update calibrations at 10 AM and 10 PM. 8 AM 10 AM 10 PM Figure 5. Example Minimum Calibration Schedule During Seven-Day Sensor Session Dexcom G5 Mobile System User Guide Calibration...

  • Page 103: Calibration Prompts

    BG values, your glucose readings begin. If you don’t enter your BG values right away, the system reminds you every 15 minutes. Remember, only use your BG meter for calibrations, and never enter values from your CGM. Dexcom G5 Mobile System User Guide Calibration...
  • Page 104 What you do First Calibration Notification Sensor warmup is Follow steps in complete. Chapters 7.6 and 7.7. Ready for first of two initial Immediately prepare calibrations. for next calibration. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
  • Page 105 Chapters 7.6 and first calibration. 7.7. Ready for second Next calibration in BG meter value. 12 hours. Receiver Your sensor glucose readings begin in approximately five minutes once the device(s) accepts your calibrations. Dexcom G5 Mobile System User Guide Calibration...
  • Page 106 If notification doesn’t go away: Follow steps in Chapters 7.6 and • System 7.7. didn’t accept calibration Immediately prepare • BG values are for next calibration. very different Receiver from sensor glucose readings Dexcom G5 Mobile System User Guide Calibration...

  • Page 107: Preparing For Calibration

    3. Follow meter’s instructions exactly when taking your fingerstick measurement. 4. Verify test strips are current and, if required, coded correctly with meter. 5. Check: Is Bluetooth on? 6. Use fingerstick BG values only. a. Other sites are not as accurate. Dexcom G5 Mobile System User Guide Calibration...

  • Page 108: Ready? Set? Calibrate

    Next are steps to enter your calibrations using the app, followed by the steps for entering your calibrations into the receiver. Dexcom G5 Mobile System User Guide Calibration...
  • Page 109 Initial Calibrate With Your Dexcom G5 Mobile App Step What you see What you do Additional info Initial calibration: Enter two back-to-back meter BG values. Tap circle . Update calibration: Enter single meter BG value. Having clean and dry Wash and dry your hands is key to getting a hands.
  • Page 110 The default BG value is your current reading if available or 120 mg/dL. Verify value is correct. Tap Save . If not correct: Tap Cancel. Reenter correct value. (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
  • Page 111 Tap circle to enter your second BG value. Follow steps 2-5 and enter second reading. BG meter icon has no Your calibration was red calibration badge. successful. Calibration accepted. (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
  • Page 112 You won’t see calibration You may have to unlock prompts when receiver your screen. If so, tap 1, screen is black. then 2. Tap OK . (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
  • Page 113 BG meter. Tap up/down arrows The default BG value is to change numbers, your current reading if starting at 120. available or 120 mg/dL. (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
  • Page 114 Tap Save. recorded Cancel and reenter BG Verify BG value is value. correct. Fingerstick If incorrect: measurement must Tap Cancel . be within the last five Reenter BG value minutes. (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
  • Page 115 BG value is accepted. Tap OK. First calibration accepted. Immediately take another meter reading. Time for second calibration. Enter meter’s BG value. Default home screen. Wait for next calibration prompt in 12 hours. Calibration(s) accepted. Dexcom G5 Mobile System User Guide Calibration...

  • Page 116: Calibration Errors

    Fingerstick measurements entered into one device will be available in the other approximately ten minutes after entering data. Dexcom G5 Mobile System User Guide Calibration...
  • Page 117 In the next chapter, you’ll learn how to end a typical seven-day sensor session and what to do if you need to end your sensor session early, along with removing the transmitter and determining if you need to replace it. Dexcom G5 Mobile System User Guide Calibration...
  • Page 118 Page intentionally left blank...

  • Page 119: Chapter 8 - Ending Your Sensor Session And Transmitter Session

    Session 8.1 Introduction Dexcom G5 Mobile sensor sessions last seven days. This chapter reviews what you should expect when your session is about to expire and removing the sensor and transmitter. It also covers how to determine if you need to end your session early.
  • Page 120 Why: Sensors may fracture on rare occasions. MRI with broken wire For patients undergoing an MRI with a retained wire broken off from a Dexcom G5 Mobile sensor, in-vitro MRI testing did not detect any safety hazards. There was no significant migration or heating of the wire and imaging artifacts were limited to the area around the wire.

  • Page 121: Ending Your Sensor Session

    Ending Your Seven-Day Sensor Session Just like with other prompts, you need to confirm your sensor session ending prompts: • App – Tap screen • Receiver – Tap OK Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 122 Prompts begin when sensor session has only six hours left. Clock will countdown until session has ended. Continue to get sensor glucose readings. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 123 What you see What it means At Two Hours Notification Two hours remain on your current sensor session. Continue to get sensor glucose readings. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 124 (Continued from previous page) Device What you see What it means At Thirty Minutes Notification Thirty minutes remain. Continue to get sensor glucose readings. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 125 Session Ended Notification Session has ended. Tap ? for steps to: • Remove sensor • Insert new sensor Receiver Tap OK to clear. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 126 Your smart device prompts you with a sound and repeats every five minutes until confirmed. Receiver The receiver alerts you with an initial vibration prompt. If not confirmed, you receive a vibrate/beep twice, five minutes apart. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 127 Email: TechSupport@dexcom.com Toll free: 1.888.738.3646 Toll call: 1.858.200.0200 When your display device has system errors, you may not receive any sensor glucose readings and you should not calibrate. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 128 What it means Notification Sensor issues detected. Session ends automatically. Replace sensor. No Alarm, Alerts, or readings until fixed. Use BG meter for readings. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 129 • Toll free: 1.888.738.3646 • Toll call: 1.858.200.0200 The Dexcom G5 Mobile knows when a typical seven-day sensor session is over, automatically ending the session in each display device. However, if you need to end the session early, you need to let the system know by manually stopping the sensor session.
  • Page 130 Ends sensor session. During session: • Stop Sensor option appears Tap Stop Sensor . Not in active session: • Start Sensor option appears (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 131 Tap Stop Sensor . additional information. Remove sensor. Confirms sensor session Insert new sensor. has ended. Tap green circle when Ready for new session. ready for new session. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 132 Ends sensor session. Tap Stop Sensor . During session, Stop Sensor option appears. Do you want to stop the Tap OK . sensor? (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 133 Shutting down the receiver does not extend your sensor session past the seven days; it only stops the receiver from communicating with the transmitter. Your sensor session will stop seven days after you started the session. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 134 Shuts down receiver. Press power button for two seconds to turn the receiver back on. It may take up to 20 seconds for the receiver to turn on. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...

  • Page 135: Remove Sensor Pod And Transmitter

    Remember your transmitter is reusable—do not throw away. It has a battery life of 90 days so you can use the same transmitter over a number of sensor sessions. You’ll receive prompts as you near the end of its battery life. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 136 Put sensor pod on flat surface. Place safety latch’s jagged edge: Over transmitter’s wide edge In between open slots on sensor pod’s sides Lift up safety latch . Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...

  • Page 137: End Of Transmitter Battery

    System messages help you determine if your transmitter battery will last through your next seven-day session. Starting at three weeks prior to the end of its battery life, the messages Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 138 Transmitter Battery Messages Device What you see What it means Notification Transmitter battery will expire in three weeks. Order a new transmitter. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 139 (Continued from previous page) Device What you see What it means Notification Transmitter battery will expire in two weeks. Order a new transmitter. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 140 To make sure you have a transmitter that’s ready for a new sensor session, you may want to reorder a new one at dexcom.com, by calling Customer Service (see Chapter 17), or through the channels you used before, at your first low battery prompt.

  • Page 141: Pair New Transmitter

    After the transmitter and display device are paired, start a new sensor session. Pairing New Transmitter With App Step What you see What you do Tap Menu . Tap Settings . (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 142 (Continued from previous page) Step What you see What you do Tap Transmitter . Tap Pair New . (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 143 (If you don’t have the box, go to step 6a.) Center longest barcode within green brackets. Tap Take Photo . (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 144 (Continued from previous page) Step What you see What you do Check mark confirms successful transmitter SN scan. (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 145 Or, if you don’t have the box, find the SN on the back of the transmitter and type it in. Tap Enter transmitter SN by hand . (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 146 Use keyboard to enter transmitter SN. Confirm correct SN. Tap Save . Insert sensor and attach transmitter. See Chapter 6 for more information. (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 147 Wait up to 30 minutes for smart device and transmitter to connect. Apple: At notification, Tap Pair to pair app with smart device. Once the transmitter pairs, you're ready to start your sensor session. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 148 What you do Press and hold the power button for 2 seconds to turn receiver on. Tap Menu . Tap Settings . Tap Transmitter . (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 149 Turn transmitter box upside down to locate SN. If transmitter package isn’t available, SN is also found on back of transmitter. Green box shows what is selected. (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 150 Check receiver 10 minutes after starting for Bluetooth icon: • Solid: Connected/Paired • Blinking: Searching/Not Paired Don’t start a new sensor session until they are paired. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
  • Page 151 But the Dexcom G5 Mobile can do much more. In the next part, Part 3: Next Steps, you will learn how to get the most out of your Dexcom G5 Mobile.
  • Page 152 Page intentionally left blank...
  • Page 153 NEXT STEPS - GETTING THE MOST OUT OF YOUR G5 MOBILE • Reading Trend Graph Screens and Recognizing Trends • Events • Alarm and Alerts • Using your Dexcom G5 Mobile for Treatment Decisions...
  • Page 154 Page intentionally left blank...

  • Page 155: Chapter 9 - Home Screen, Rate Of Change Arrows, And Errors

    • Describe when you receive a High or Low sensor glucose reading • Change trend graph views • Cite differences between rate of change arrows • Recognize status icon and error messages Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 156 WARNING Do: Take a BG measurement with your BG meter and use the BG value for treatment decisions (such as how much insulin to take) if your Dexcom G5 Mobile does not display both a number and a trend arrow.

  • Page 157: Home Screen Overview

    Apple Watch home screen. In other chapters, you’ll see how to use the icons to enter data or make system changes. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 158 2. Glucose Information: Reflects sensor glucose readings and trends. Task Bar Sound and Schedule Status Glucose Information Figure 6. Example App Home Screen on Smart Device Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 159 (see Chapter 21). Gray icon means Share is not active. Do nothing. Once activated, Dexcom Dexcom Share icon Tap icon to access Share is colored. Dexcom Share . Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 160 Shown in milligrams per deciliter (mg/dL): • Yellow: At or above target • Gray: Within target range • Red: At or below target (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 161 Rate of Change Arrow Direction and number of arrows show sensor glucose change rate. (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 162 • Yellow: High Alert level • Gray: Within target range • Red: Low Alert level or, if that’s disabled, 55 mg/dL (Urgent Low Glucose Alarm) (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 163 Your sensor glucose readings are below 40 mg/dL. You will not receive sensor readings until you are at or above 40 mg/dL. (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 164 When the app and transmitter connect after a Signal Loss, up to three hours of missed readings can fill in on the trend graph on your smart devices. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 165 You won’t get any Alarm/Alerts due to using the most restrictive Do Not Disturb setting. Turn off Do Not Disturb or change its settings to be less restrictive. See your smart device instructions. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 166 To check your CGM on your Wear watch, use the Dexcom watch face. See your Wear device instructions to learn about setting a watch face. Apple Watch To check your CGM on your Apple Watch, add the Dexcom G5 app. Use the Watch app installed on your smart device. Dexcom G5 Mobile System User Guide...

  • Page 167: Status Bar

    • Task Bar: Tap icons to go to the Main Menu, enter your BG numbers, or record Events • Glucose Information: Shows your sensor glucose readings and trends Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 168 When battery is low, plug micro USB cable into receiver. Shows battery Battery level. Plug USB into the adapter and then into electrical outlet (see Chapter 15.) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 169 Tap icon to enter data for: Enter different • Carbs events, capturing • Insulin Events activities • Exercise affecting your • Health glucose. (See Chapter 10). Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 170 Sensor Glucose Take appropriate • Yellow: At or Reading action. above target • Gray: Within target range • Red: At or below target (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 171 • Gray: Target range • Red: Low Alert setting or, if that’s disabled, 55 mg/dL (Urgent Low Glucose Alarm) (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...

  • Page 172: Rate Of Change Arrows

    Arrows and the trend graph help you know when to take action before you are too high or too low. You need a rate of change arrow when using your Dexcom G5 Mobile to make treatment decisions.
  • Page 173 There are a number of reasons why you may not get rate of change arrows: • You just started your sensor session • No sensor glucose readings over the last few minutes Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...

  • Page 174: Error Messages

    1. Restart smart device . If error remains: 1. Open your device Bluetooth settings . 2. Delete all Dexcom entries. Receiver 3. Pair your transmitter . (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 175 If not corrected after 3 hours, contact Technical Support: Receiver • TechSupport@dexcom.com • Toll free: 1.888.738.3646 • Toll call: 1.858.200.0200 (See Chapter 17). (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 176 Verify you did not enter a BG reading outside the range of 40-400 mg/dL. Enter another BG meter value. Tap error for more information. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 177 • Describe when you receive a high or low sensor glucose reading • Change trend graph views • Cite differences between rate of change arrows • Recognize status icons and error messages Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
  • Page 178 In the next chapter, you will learn how to enter Events into your Dexcom G5 Mobile. Dexcom G5 Mobile System User Guide...

  • Page 179: Glucose Trends And Patterns

    Are you feeling stressed? Did you catch your kid’s sniffles? How much insulin did you take for your dinner meal? These are all Events that can raise or lower your blood sugar. Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 180 An Event is an action or situation affecting your glucose levels. With the G5 Mobile, you have the ability to enter your daily Events, helping you track their effect on your glucose trends. Once entered into the smart device or receiver, Events can be viewed in Dexcom reports.
  • Page 181 How many grams When you tap the did you just eat? arrow, number starts at last number entered if available or 50. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 182 When you tap the Can’t enter type of arrow, number insulin, only dosage. starts at last number entered. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 183 Select each exercise’s intensity level and duration. Default duration is Enter intensity and 30 minutes. duration. Type of exercise isn’t an option. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 184 What you see What it means What you do Health Enter different health Events (see General well-being. following Health Events Menu table). Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 185 BG symptoms, etc. You select the Event: no amounts are entered, just date and time. Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 186 Health Events Menu Device What you see What it means Health Main Menu Use Health Menu to access selections. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 187 For your convenience (and safety!), no need to stop everything and enter your Events as they are happening. When you have a moment, you can enter your Events retroactively in your app or receiver. Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...

  • Page 188: Entering Events

    Entering Events: Smart Device In the Dexcom G5 Mobile app, Events are just a tap away! The Event icon, a running man, is on the app home screen task bar in portrait mode (remember, you don’t have the task bar in landscape).
  • Page 189 Enter Carbs Event Tap Carbs . Using the above example, add up all carb grams from lunch. Enter 85 using keypad. Tap Done . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 190 (Continued from previous page) Enter Carbs Event Tap Event Time . Scroll and select date and time. Tap Done . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 191 (Continued from previous page) Enter Carbs Event Tap Save . Enter Stress Event Tap Events . Tap Health . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 192 (Continued from previous page) Enter Stress Event Tap Stress . Tap Done . Tap Event Time . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 193 (Continued from previous page) Enter Stress Event Scroll and select date and time. Tap Done . Tap Save . Trend graph shows events. Turn to landscape to see more. Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 194 The receiver and app don’t talk to one another. If you enter an Event only into the receiver, while the information will appear on Dexcom reports, you won’t get an Event marker on your app’s home screen. The app has Event markers on its screen, but the receiver doesn’t.
  • Page 195 Tap Carbs . Add up all carb grams from lunch. For example, 85. Enter Carbs Event Tap arrow to 85. Tap Done . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 196 Tap up/down arrow to change between AM and PM. Tap Done to save and close. Enter Health Event Confirmation screen: Tap Save . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 197 Tap up/down arrows to change minutes. Tap AM/PM to select it. Tap up/down arrows to change between AM and Tap Done to save and close. (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...

  • Page 198: Viewing Events

    Tap Save . 10.4 Viewing Events Events entered into your receiver can only be viewed on a Dexcom report; there are no Event markers on your receiver’s screen. On your smart device, turn to landscape mode to view your Event markers. A single small square marks all Events entered on your smart device.
  • Page 199 In the next chapter, you will learn how your trend’s Alarm and Alerts help you monitor your glucose levels. You’ll also learn how you know when your system loses its signal and stops communicating. Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
  • Page 200 Page intentionally left blank Page intentionally left blank...

  • Page 201: Chapter 11 - Sensor Glucose Alarm And Alerts

    The Dexcom G5 Mobile understands there are times when you can’t look at your receiver or smart device; however, you still need to know critical glucose trends or if you’re not getting your sensor glucose readings.
  • Page 202 Don’t: Never assume the G5 Mobile app's Alarm/Alert vibrations are different from other vibrating apps. Do: Look at your smart device and check if vibration is a G5 Mobile Alarm or Alert. Why: Medical device apps don’t have special priority over your smart device’s features.
  • Page 203 Alarm or Alert. Consequences: Missing a severe low or high blood glucose event or making a treatment decision that results in injury. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...

  • Page 204: Alarm And Alerts

    Alerts message you with vibrations (vibrations are not available on all smart devices), visual prompts, sounds, or a combination of all three. Unlike the Alarm, you can customize your each Alert level (see Chapter 12). Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 205 The Signal Loss Alert is on by default. Now you have the basics for the G5 Mobile Alarm/Alerts. Next, you will learn about each Alarm/Alert in more detail. Dexcom G5 Mobile System User Guide...

  • Page 206: Alarm And Alerts Screens

    Let’s first review how the information is presented visually across the devices. While the Alarm/Alerts prompts look different on the display devices, they reflect the same information. After prompts, we’ll separately review the vibration and audible Alarm/Alerts for the app and receiver. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 207 Urgent Low Glucose Alarm Device What you see What it means Notification Sensor glucose reading at or below 55 mg/dL. Shows last glucose value. Arrows reflect rate of change. Receiver Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 208 Low Glucose Alert level. Shows most current sensor glucose reading. Arrows reflect rate of change. Can be set to repeat between 15 minutes and 4 hours. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 209 Sensor glucose reading at or above your High Glucose Alert level. Shows most current sensor glucose reading. Arrows reflect rate of change. Can be set to repeat between 15 minutes and 4 hours. Receiver Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 210 What you see What it means Notification Sensor glucose readings rising quickly. Number of arrows shows how fast (2 mg/dL/min; 3+ mg/dL/min) glucose is rising. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 211 (Continued from previous page) Device What you see What it means Notification Number of arrows shows how fast (2 mg/dL/min; 3+ mg/dL/min) glucose is falling. Receiver Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 212 Wait up to 30 minutes. App: 1. Restart smart device . If error remains: Receiver 1. Open your device Bluetooth settings . 2. Delete all Dexcom items. 3. Pair your transmitter . Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...

  • Page 213: App: Alert Sound And Vibration

    See Confirming Alarm/Alerts later in this chapter to learn how to silence them. Urgent Low Glucose Alarm What you see Default sound and vibration Notification • 4 beeps • 2 vibrations Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 214 Low/High Glucose Alarm What you see Default sound and vibration Notification • 3 beeps • 2 vibrations Notification • 3 beeps • 2 vibrations Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 215 Your Rise Alert is off by default. If turned on: • Rising melody • 2 vibrations Notification Your Fall Alert is off by default. If turned on: • Falling melody • 2 vibrations Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 216 • On Apple, your Signal Loss Alert can’t sound in Silent or Do Not Disturb. Review Suggested Device Settings (Chapter 5) for other items that may prevent you from getting your CGM Alarm/Alerts. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...

  • Page 217: Receiver: Alert Sound And Vibration

    Alarm level. After 30 Minutes: After confirming the Alarm, you will continue to be notified if sensor glucose readings remain at or below the 55 mg/dL Alarm level. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 218 Vibrates/beeps 2 times every 5 minutes until confirmed or sensor glucose readings go below Alert level. Home screen will continue to reflect Alert until sensor glucose readings go below High Alert level. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 219 Vibrates 2 times, 2 sounds. After 5 Minutes: Vibrates/beeps 2 times every 5 minutes until confirmed or sensor glucose reading rise rate drops below Alert level. (Continued on next page) Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 220 Initial Default Alert: None/Off. After Setting Change: Vibrates 3 times. After 5 Minutes: Vibrates/beeps 3 times every 5 minutes until confirmed or sensor glucose reading fall rate rises above Alert level. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...

  • Page 221: Confirming Alarm/Alerts

    Due to its medical importance, the Alarm Repeat setting can't be turned off. Even after an Alarm is confirmed, if your sensor’s glucose readings remain at or below 55 mg/dL, the Alarm repeats every 30 minutes until readings are above 55 mg/dL. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 222 What you do Open app. Notification Tap OK to confirm Alarm/Alert. Note: Unlike most other app notifications, G5 Alarm/Alerts repeat every 5 minutes even after removing it from your notifications. Confirm the Alarm/Alert in the app to silence them longer.

  • Page 223: Receiver: Test Speaker And Vibrations

    Test Speaker and Vibrations: Receiver Step What you see What you do Plug receiver into the wall to charge. The yellow light shows the receiver is charging. (Continued on next page) Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 224 Did your receiver beep and vibrate? • Yes? Tap Yes and go to step 6. • No? Tap No and go to step 7. (Continued on next page) Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 225 Tap Cancel to return to your Home screen. You’ll also hear and feel the speaker and vibrations when you turn on your receiver, though the Speaker Test screen won’t display. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
  • Page 226 High Glucose Alert setting or to continue getting a Low Glucose Alert if your glucose levels don’t improve even though you’ve confirmed the notification? How do you make your Alarm/Alerts fit your needs? Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...

  • Page 227: Chapter 12 - On The Go With G5: Customizing Your Alarm And Alerts

    Alert levels, talk with your HCP. First, let’s take a look at personalizing your app Alarm and Alerts, and then we’ll review the same process for the receiver. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...

  • Page 228: Safety Statement

    Do: If using both receiver and app for to get an Alarm or Alert, change settings in each display device. Why: Any changes to the Dexcom G5 Mobile app will not carry over to the receiver. Consequences: Missing a severe low or high blood glucose event or making a treatment decision that results in injury.
  • Page 229 • "Notify me" options • Sound options ? explains: Tap ? for Alarm/Alert • Each Alarm/Alert information. • Message options • Suggested settings (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 230 Tap a Sound to change changed • Repeat preset at 30 minutes and can’t be changed • Sound is the only change option Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 231 Step What you see What it means What you do Tap Menu . Access Menu. Tap Alerts . Access Alerts Menu. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 232 Check High Alerts is On: Shows High Alert options and current • On - Orange settings. • Off - Gray (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 233 Won’t get Alerts if Off. • On - Orange • Off - Gray Change High Alert Tap Notify Me Above . (mg/dL). (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 234 (mg/dL). Returns to High Glucose Tap Save . Alert screen options. Notify Me Above set at 190 mg/dL. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 235 Changes the current repeat setting. Scroll selection wheel . Can select in 5-minute Stop at 1 hour. steps (range 15 minutes-4 hours). (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 236 Returns to High Glucose Tap Save . Alert screen options. Repeat shows how often you’ll get notified. Customize Alert sound. Tap Sound . (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 237 Tap Sound again to hear setting. sound sample. Saves your new Alert sound. Tap back arrow . Return to H igh Glucose Alert Menu. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 238 Step What you see What it means What you do Return to Menu. Tap X. Tap Menu . Return to home screen. Swipe left. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 239 App: Setting Up Your Alert Schedule Step What you see What you do Open Menu > Alerts. Scroll down and turn on Alert Schedule. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 240 Your workday starts at 8 am. Select 8 am, then tap Next. Select 5 pm, when your workday ends. Tap Next. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 241 Select Every Monday through Every Friday. Tap Next. Select 70 as your Low Alert level for this schedule. Tap Next. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 242 Now that the schedule is set up, you can make more changes to your scheduled Alerts. Change the scheduled High Alert sound to Vibrate Only. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 243 Now your scheduled High Alert will vibrate instead of playing a sound. Outside of your scheduled hours, your regular High Alert sound is used. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...

  • Page 244: Changing Receiver Alarm And Alerts

    Alarm/Alerts. With the app, all Alert adjustments are made from one screen, whereas in the receiver, you make changes in different screens. Unlike the app, you change your receiver’s sounds in the Sounds menu. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 245 OK on your screen. The next table lists the different Sounds, starting with the quietest and working up to the loudest. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 246 In a meeting? Select Vibrate . Going to a ball game after work? Select Attentive . The next table shows how to change your Sound, then hear a sample of it. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 247 Go to Menu. Tap Sounds . Change your Sounds. Choose one. Tap your choice . Selected Sound is check marked. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 248 Low and High Adjust your Low and High Glucose Alert levels (mg/dL) along with turning on and setting the time for the Repeat prompt. When you are using your Dexcom G5 for treatment decisions, keep your Low and High Glucose Alerts on.
  • Page 249 200 mg/dL to 190 mg/dL, repeating every 60 minutes. Follow these same steps for turning on the Rise/Fall Rate Alerts and adjusting your Low Alert. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 250 Alerts option from the Tap Alerts . Menu. Alert’s current settings. Tap High . Change your current High Alert level. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 251 Return to Alerts Menu. Turn On Repeat Tap Repeat to have the Current setting is Alert keep prompting updated. you. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 252 It doesn’t matter which device you first use to customize your Alarm/Alerts settings; the key is to make sure you make the same changes in both devices or you may miss an Alarm or Alert. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
  • Page 253 • Customize your Alerts What’s Next? Believe it or not, you are becoming a pro at using your G5 Mobile! You’ve set up the app and receiver, started a session, calibrated, followed your glucose trends, paid attention to your Alarm/Alerts prompts, and ended a session!
  • Page 254 Page intentionally left blank...

  • Page 255: Chapter 13 - Using The Dexcom G5 Mobile System For Treatment Decisions

    For example, you had a snack this afternoon. Just as you are leaving work, you get a High Glucose Alert. What would you do? What would you look at? Could you use your Dexcom G5 Mobile sensor glucose readings to make a treatment decision?
  • Page 256 Do: Do take a BG measurement with your BG meter and use the BG value for treatment decisions (such as how much insulin to take) if your Dexcom G5 Mobile does not display both a number and a trend arrow.
  • Page 257 HCP can help you decide how you should best use this device. Working closely with your HCP, develop a personalized treatment plan. This section is designed to help you talk with your HCP, followed by what you need to have on your Dexcom G5 Mobile before making a treatment decision.
  • Page 258 - How can you improve? What Not to Do While talking to your HCP about using your Dexcom G5 Mobile for treatment decisions, ask, “When shouldn’t I use my Dexcom G5 Mobile and use my BG meter instead?” Use Your BG Meter When…...
  • Page 259 You shouldn’t use your smart watch readings for treatment decisions. If you‘re using a smart watch to get your Dexcom G5 Mobile information, look at your receiver or smart device before making a treatment decision. Your smart watch reflects information sent from your smart device and may not show your most recent sensor readings.

  • Page 260: Treatment Decisions: Beyond The Basics

    HCP to help you decide the best action to take. After meeting with your HCP, you should be ready to use the Dexcom G5 Mobile for treatment decisions. But do you know why? The next section explains the whys and hows of using your Dexcom G5 Mobile in treatment decisions.
  • Page 261 Alarm/Alerts Device What you see What it means Alarm/Alerts Highlighted sections show your Alarm and Alerts triggers. Your Alarm/Alerts are your call to action. Receiver Dexcom G5 Mobile System User Guide Using the Dexcom G5 Mobile System for Treatment Decisions...
  • Page 262 Most recent sensor glucose reading. Trend Arrows Current sensor glucose speed and rate of change arrows. No readings or arrows? Use your BG meter. Receiver Dexcom G5 Mobile System User Guide Using the Dexcom G5 Mobile System for Treatment Decisions...
  • Page 263 Alarm/Alerts With the Dexcom G5 Mobile, you have everything you need to make a treatment decision: an Alarm or Alert, sensor glucose readings, and trend arrows. Just got an Alarm or Alert? Chances are you need to make a treatment decision quickly.
  • Page 264 Before dosing, watch and wait! The table below gives you a general overview of how you use your Dexcom G5 Mobile trend arrows to fine-tune your treatment decisions. Your HCP can help you determine what is your appropriate low or high glucose value, and the best plan of action based on the direction of the trend arrow.
  • Page 265 Make sure you didn’t snack, you may take reach target range. over-treat for a low. insulin to stay within Don’t stack insulin. target range. (Continued on next page) Dexcom G5 Mobile System User Guide Using the Dexcom G5 Mobile System for Treatment Decisions...
  • Page 266 May need to eat a carbohydrate. need to watch and snack or fast-acting Was last insulin dose wait to reach target carbohydrate. too high or activity range. too strenuous? Dexcom G5 Mobile System User Guide Using the Dexcom G5 Mobile System for Treatment Decisions...

  • Page 267: You Decide

    At this point, you should know when you can and when you cannot make a treatment decision based on your Dexcom G5 Mobile sensor glucose readings. Now let us go back to the questions at the beginning of the chapter and see what you would do! 13.5 You Decide!
  • Page 268 BG reading is 150 mg/dL with a single arrow pointing up, so you know it is rising. After taking your normal insulin dose, you eat lunch. About 90 minutes later, you get a High Glucose Alert. Dexcom G5 Mobile System User Guide Using the Dexcom G5 Mobile System for Treatment Decisions...
  • Page 269 C. Eat fast-acting carbohydrates to treat your sensor glucose value and don’t take any more insulin. Dexcom G5 Mobile System User Guide Using the Dexcom G5 Mobile System for Treatment Decisions...
  • Page 270 • Did you drink any alcohol? • Did you accurately count carbohydrates? • Did you take too much insulin in too close a time period? Dexcom G5 Mobile System User Guide Using the Dexcom G5 Mobile System for Treatment Decisions...

  • Page 271: Part 4: Everything Else G5

    Dexcom G5 Mobile experience. The next part, Part 4: Everything Else G5, reviews the warranty, how to take care of the Dexcom G5 Mobile components, going through security when traveling, contacting customer service, technical specifications, troubleshooting information, and symbols on system components and packages.
  • Page 272 Page intentionally left blank...
  • Page 273 EVERYTHING ELSE G5 • Warranty • Maintenance • Travel Tips • Customer Service Contacts • Technical Information • Troubleshooting • Package Symbols...
  • Page 274 Page intentionally left blank...

  • Page 275: Chapter 14 - Warranty: The Fine Print

    Dexcom G5 Mobile CGM Limited Warranty What’s Covered and for How Long? Dexcom, Inc. (“Dexcom”) provides a limited warranty to the original purchaser (“you” or “Purchaser”) that the Dexcom receiver (the “receiver”) is free from defects in material and workmanship under normal use (“Limited Warranty”) for the period starting from the shipment date and continuing for a year following the shipment date (“Warranty Period”):...
  • Page 276 6. Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.
  • Page 277 Dexcom G5 Mobile or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile.

  • Page 278: Transmitter Warranty Information

    Dexcom, Inc. (“Dexcom”) provides a limited warranty to the original purchaser that the Dexcom G5 Mobile transmitter is free from defects in material and workmanship under normal use for the period commencing on the date of first use by the original purchaser (the “Date of First Use”) and expiring three (3) months thereafter;...

  • Page 279: Dexcom's Obligations Under The Limited Warranty

    6. Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.

  • Page 280: Dexcom G5 Mobile System User Guide

    Dexcom G5 Mobile or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile.

  • Page 281: Chapter 15 - How To Take Care Of Your Dexcom G5 Mobile

    Everything Else Dexcom G5: How to Take Care of Your Dexcom G5 Mobile 15.1 Introduction There are not a lot of moving parts in the Dexcom G5 Mobile, so maintenance is relatively simple: • Keep it clean • Keep display device(s) dry and protected •...
  • Page 282 YYYY-MM-DD format. Why: If past the expiration date, the sensor glucose readings might not be accurate. Consequences: Missing severe low or high glucose event. Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...

  • Page 283: Basic Maintenance

    Expiration date format is YYYY-MM-DD (year-month-day) format. b. Don’t use if sensor has expired. i. May provide inaccurate sensor glucose readings. ii. May be unsterile. Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...
  • Page 284 While the receiver is being charged, you will continue to get your sensor glucose readings if the transmitter and receiver are within 20 feet of each other. Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...
  • Page 285 What it means What you do Low Battery Charge your battery. Plug USB cable into port Micro USB Port for recharging. (Continued on next page) Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...
  • Page 286 Plug USB cable into adapter/wall charger . Plug wall charger into Wall Charger an electrical outlet to charge receiver’s battery. (Continued on next page) Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...
  • Page 287 Keep charging until home screen displays with battery icon filled in. Unplug wall charger Battery Charged from outlet when fully charged. Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...

  • Page 288: Storage

    3. Look at cables for signs of wear and tear. Do not use if worn or damaged. There is no repair service available for any Dexcom G5 Mobile parts. If you experience problems, report the issue to Technical Support (available 24/7) at: Email: TechSupport@dexcom.com...

  • Page 289: Checking App And Receiver Information

    • Receiver battery life • Part number • Part revision • Software number Check: • Insertion time Device information menu • Last calibration • Software number and revision Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...

  • Page 290: System Disposal

    (receiver and transmitter) and parts that have come in contact with blood or other bodily fluids (sensor). Consult your area’s local waste management authorities for proper disposal instructions. Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile...
  • Page 291 − Receiver What’s Next? Taking care of your Dexcom G5 Mobile is pretty easy. In the next chapter, “On the Go With Dexcom G5 Mobile: Getting Through Security,” you’ll learn how simple it is to travel the world with your Dexcom G5 Mobile!
  • Page 292 Page intentionally left blank...

  • Page 293: Chapter 16 - On The Go With Dexcom G5 Mobile: Getting Through Security

    Through Security 16.1 Introduction Dexcom G5 Mobile can be a great travel companion; you can go through metal detectors, be hand-wanded, and even keep your receiver on during your flight. This chapter covers only the Dexcom G5 Mobile. It doesn’t cover steps you need to take when traveling with your smart device.
  • Page 294 Walk-Through Metal Detectors Transmitter and Sensor Dexcom G5 Mobile can be a great travel companion; you can go through metal detectors, be handwanded, and even keep your receiver on during your flight. If you’re concerned or uncomfortable about walking through the metal detector, the Transportation Security Administration (TSA) requests you tell the Security Officer you’re...

  • Page 295: Technical Information

    Don’t put your Dexcom G5 Mobile components through x-ray machines. Before your screening process begins, ask the TSA Officer to perform a visual inspection of the receiver and your extra sensors. Place all Dexcom G5 Mobile components in a separate bag before handing over to the Security Officer.
  • Page 296 Still Have Questions? Visit the TSA’s website if you have any questions or concerns at tsa.gov. Email: TSA-ContactCenter@tsa.dhs.gov Phone: 1.855.787.2227 Dexcom G5 Mobile System User Guide On the Go With Dexcom G5 Mobile: Getting Through Security...

  • Page 297: Chapter 17 - Need Help? You're Not Alone

    • Item SKU number and description (for example, name of the device) • Lot number and/or serial number(s) of affected devices (for example, sensor) • Your preferred contact method and information so Dexcom can reach you if needed. For example: by phone 555-555-5555 after 5 PM Pacific Time Dexcom G5 Mobile System User Guide Need Help? You’re Not Alone!

  • Page 298: Dexcom Patient Care Team

    Your Dexcom Patient Care Team provides education and support throughout your CGM experience, such as: • Initial CGM product training • Ongoing Dexcom product education (for example, how to use a specific feature) • How to maximize Dexcom CGM use • Dexcom CGM reporting software and features •...

  • Page 299: Dexcom Sales Support Team

    • Locating a local Dexcom representative By Internet Dexcom online store: dexcom.com/order By Email Email: CustomerService@dexcom.com By Phone Dexcom Inside Sales Support phone numbers: Toll free: 1.888.738.3646 Toll call: 1.858.200.0200 By Fax 1.877.633.9266 Dexcom G5 Mobile System User Guide Need Help? You’re Not Alone!

  • Page 300: Corporate

    17.4 Corporate Dexcom Website: dexcom.com Dexcom Address: 6340 Sequence Drive San Diego, CA 92121 Dexcom G5 Mobile System User Guide Need Help? You’re Not Alone!

  • Page 301: Chapter 18 - Technical Information

    Study: the receiver included software version SW10050 Software 505 Pediatric Study: the receiver included software version SW10505 The Dexcom G5 Mobile incorporates the algorithm from software version SW10505 and has a new software number. Dexcom G5 Mobile System User Guide...
  • Page 302 6-years old. All subjects had Type 1 or Type 2 diabetes mellitus and required insulin or oral medication Original Pediatric to manage their diabetes. In the Study, about 99% of subjects had Type 1 diabetes Dexcom G5 Mobile System User Guide Technical Information...
  • Page 303 BG results. The remainder of the study took place at home, and the system performance was also paired with the comparative meter results, referred to as the “SMBG.” Dexcom G5 Mobile System User Guide Technical Information...
  • Page 304 Software 505 Original 301-350 Software 505 Original 351-400 Software 505 CGM readings are within 40-400 mg/dL, inclusive. Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 305 80 mg/dL the absolute difference in mg/dL between the two glucose results was calculated. For values greater than 80 mg/dL the absolute percent difference (%) from the YSI values Dexcom G5 Mobile System User Guide Technical Information...
  • Page 306 2263. Of these, 93% of the system readings fall within ± 20 mg/dL of the YSI BG values ≤ 80 mg/dL and within ± 20% of YSI BG values > 80 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 307 > 280 > 240 ≤ 240 Readings Pairs Original Cumulative Percent “HIGH” Software Cumulative 100% 100% Percent Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 308 “LOW” or “HIGH” are included separately in Table 2-A and 2-B. The tables include the numbers and the cumulative percentages when YSI values were less than certain glucose levels (for “LOW”), and when YSI values were greater than certain glucose levels (for “HIGH”). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 309 YSI values were less than 70 mg/dL. When the system displayed “HIGH” (45 occasions), 100% (45 out of 45) of the YSI values were greater than 240 mg/dL, and 100% (45 out of 45) of the YSI values were greater than 280 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 310 Number (mg/dL) 121- 161- 201- 251- 301- 351- > < 40 of Paired CGM-YSI < 40 40-60 61-80 81-120 1706 121-160 1492 161-200 1240 201-250 1181 251-300 1018 301-350 351-400 > 400 Dexcom G5 Mobile System User Guide Technical Information...
  • Page 311 Row Percentage of Matched Pairs in each CGM Glucose Range Number (mg/dL) 121- 161- 201- 251- 301- 351- > < 40 of Paired CGM-YSI < 40 40-60 61-80 81-120 121-160 161-200 201-250 251-300 301-350 351-400 > 400 Dexcom G5 Mobile System User Guide Technical Information...
  • Page 312 Row Percentage of Matched Pairs in Each CGM Glucose Range Number (mg/dL) 121- 161- 201- 251- 301- 351- > < 40 of Paired CGM-YSI < 40 40-60 61-80 81-120 121-160 161-200 201-250 251-300 301-350 351-400 > 400 Dexcom G5 Mobile System User Guide Technical Information...
  • Page 313 Software 505 Adult Study, when CGM readings are within 81 to 120 mg/dL, you can expect your BG levels are within 81 to 120 mg/dL 72% of time. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 314 Both sets of study data are presented and are labeled as (SW10050) or (SW10505). * For CGM ≤ 80 mg/dL, the difference and absolute difference in mg/dL are included instead of percent differences (%). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 315 90 mg/dL, a 10% difference between the system and the YSI is reported. The system and YSI values were compared by pairing the system reading that fell immediately after the YSI value was collected. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 316 2.4% or less than the YSI BG values and the Median Absolute Percent Difference shows that half of the time the system reads about 7.0% or less than the YSI BG values. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 317 Detection Rate Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 318 Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 319 Table 5-B represents the alert evaluation within 15 minutes of the YSI value for a subset of the pediatric population—subjects age 6 to 17 years who had YSI measurements every 15 minutes. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 320 70 mg/dL, you can expect your Alarm to sound 91% of the time and not to sound approximately 9% of time within the 15 minute period before or after your blood sugar goes below 70 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 321 Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Both sets of study data are presented and are labeled as Original (SW10050) or Software (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 322 Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Both sets of study data are presented and are labeled as Original (SW10050) or Software (SW10505). Dexcom G5 Mobile System User Guide Technical Information...

  • Page 323: The High Glucose Alert

    6 to 17 years who had YSI measurements every 15 minutes. Table 6-C represents the Alert evaluation within 30 minutes of an SMBG reading for 2- to 5-year-old subjects in the pediatric studies. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 324 200 mg/dL, you can expect your Alarm to sound 98% of the time and not to sound approximately 2% of time within the 15 minute period before or after your blood sugar goes above 200 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 325 Software 505 Original 12-14 hours Software 505 CGM readings are within 40 to 400 mg/dL, inclusive. Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 326 15 mg/dL or 15%, 20 mg/dL or 20%, 30 mg/dL or 30%, 40 mg/dL or 40% and greater than 40 mg/dL or 40% of the YSI values in Table 7-A and 7-B. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 327 3021 11.9% 8.9% Software 505 8.5% 7.2% CGM readings are within 40 to 400 mg/dL, inclusive. Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 328 1096 15.1% 11.3% Software 505 10.4% 8.4% CGM readings are within 40 to 400 mg/dL, inclusive. Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 329 7) of the system lifecycle. The average and median of the absolute percent differences are included in Table 8-A and 8-B showing consistent accuracy and sensor stability over the 7-day life of the sensor. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 330 Study, 351 sensors were evaluated. Eighty-five percent (85%) of the sensors lasted until Day 7 (145-168 hours). Software 505 Pediatric In the Study, 77 sensors were evaluated. Ninety-four percent (94%) of the sensors lasted until Day 7 (145-168 hours). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 331 26-50% Software 505 856-856 Original 1267-1267 51-75% Software 505 1253-1253 Original 1811-1992 76-100% Software 505 1497-1992 Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 332 26-50% Software 505 877-891 Original 1006-1484 51-75% Software 505 1131-1342 Original 1518-1992 76-100% Software 505 1623-1990 Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 333 Both sets of study data are presented and are labeled as (SW10050) or (SW10505) . A total of 108 sensors were included with the Original Study and 51 sensors were included with the Software 505 Study. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 334 (or more than 75% of the expected number of readings) as seen in Table 9-A. Software 505 Adult Adjusted within each system wear-day, the system in the Study provided an average of 98% of all expected glucose readings (288) as seen in Table 10-A. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 335 301-350 Software 505 Original 351-400 Software 505 CGM readings are within 40 to 400 mg/dL, inclusive. Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 336 301-350 Software 505 Original 351-400 Software 505 CGM readings are within 40 to 400 mg/dL, inclusive. Original Software Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 337 Both sets of study data are presented and are labeled as Original (SW10050) or Software (SW10505). * For CGM ≤ 80 mg/dL, the differences in mg/dL are included instead of percent differences (%). Dexcom G5 Mobile System User Guide Technical Information...
  • Page 338 For readings less than or equal to 80 mg/dL, the absolute difference in mg/dL between the two glucose results was calculated. For values greater than 80 mg/dL, the absolute percent Dexcom G5 Mobile System User Guide Technical Information...

  • Page 339: Product Specifications

    Glucose Range Up to 7 days Sensor Useful Life Commercially available BG meter Calibration 40-400 mg/dL Calibration Range Temperature: 36° F-77° F Storage and Transport Conditions Humidity: 15%-85% RH Sterile by radiation Sterilization Dexcom G5 Mobile System User Guide Technical Information...
  • Page 340 Transmitter Performance Characteristics Parameter Performance Characteristic TX/RX Frequencies 2.402-2.480 GHz Bandwidth 1.02 MHz Maximum Output Power 1.0 mW EIRP Modulation Gaussian Frequency-Shift Keying Data Rate 1 Mbps Data Communication Range 20 feet Dexcom G5 Mobile System User Guide Technical Information...
  • Page 341 The Dexcom G5 Mobile System is an M-PED (Medical-Portable Electronic Device), which meets the FAA RTCA /DO-160 edition G Section 20, Category T and Section section 21, Category M. It can be used on aircraft according to the directions provided by the operator of the aircraft.
  • Page 342 1 year. The service/useful life for the receiver and accessories is noted to be up to 1 year. If you have difficulty reading your receiver in bright sunlight, you may need to seek a shady location. Do not connect the receiver to any equipment not specified in IFU. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 343 (50/60 Hz) Magnetic 30 A/m 30 A/m appliances are not expected to Field affect the system. IEC 61000-4-8 NOTE: U is the a.c. mains voltage prior to application of the test level. Dexcom G5 Mobile System User Guide Technical Information...
  • Page 344 Electromagnetic Immunity The Dexcom G5 Mobile System is intended for use in the electromagnetic environment specified in the next table. The customer or the user of the Dexcom G5 Mobile System should ensure that it is used in such an environment.

  • Page 345: Electromagnetic Emissions

    Electromagnetic Emissions The Dexcom G5 Mobile System is intended for use in the electromagnetic environment specified in the next table. The customer or the user of the Dexcom G5 Mobile System should ensure that it is used in such an environment.
  • Page 346 AC power outlet. Misuse of the USB cable can present a strangulation risk. Isolation of system is by unplugging charger from wall. Power Supply/Charger Specifications Class AC Input 100-240 Vac, 50/60Hz, 0.2A, 0.2A rms at 100 Vac Input 5V DC, 1A (5.0 Watts) DC Output Dexcom G5 Mobile System User Guide Technical Information...

  • Page 347: Fcc Requirements

    18.3 FCC Requirements The transmitter and receiver covered by this user guide have been certified under FCC ID: • Dexcom G5 Mobile transmitter: PH29715 • Dexcom receiver: PH29949 Although the transmitter and receiver have been approved by the Federal Communications Commission, there is no guarantee that they will not receive interference or that any particular transmission from either device will be free from interference.
  • Page 348 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This portable transmitter with its antenna complies with FCC/IC RF exposure limits for general population/uncontrolled exposure. Dexcom G5 Mobile System User Guide Technical Information...

  • Page 349: Chapter 19 - Troubleshooting

    If your problem is not found here, follow the steps listed on your app screen, or call Technical Support. If any of these errors continue and the instructions don’t resolve the issue, please contact Technical Support (available 24/7) at: Email: TechSupport@dexcom.com Toll free: 1.888.738.3646 Toll call: 1.858.200.0200 Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 350 Water (for example, while swimming, surfing, bathing, etc.) can severely limit communication range. Consequences: Missing a severe low or high blood glucose event or making a treatment decision that results in injury. Dexcom G5 Mobile System User Guide Troubleshooting...

  • Page 351: Troubleshooting

    Smart device settings: Not receiving • Open the app to Alarm/Alerts ensure it's running. • Check that Do Not Disturb is off. • Check that app notifications are Receiver allowed in your device settings. Dexcom G5 Mobile System User Guide Troubleshooting...

  • Page 352: Sensor Glucose Readings

    Receiver Example: a 202 mg/dL sensor reading and a 188 mg/dL glucose meter value = a 7% difference (this is still considered accurate). Outside of 20/20 rule: Calibrate again. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 353 Wait up to 3 hours while Receiver the system fixes itself. If not corrected after 3 hours, contact Technical Support (see Chapter 19). (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 354 • See Chapter 9 sensor glucose Wait up to 30 minutes readings. while the system fixes itself. Receiver If not corrected after 30 minutes, contact Technical Support (see Chapter 19). (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 355 Wait up to 30 minutes. for at least 20 App: minutes. Receiver Restart smart device. If error remains: 1. Open your device Bluetooth settings. 2. Delete all Dexcom entries. 3. Pair your transmitter. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 356 Picture Problem What you do See Chapter 6. • Pull safety lock straight out, away Safety lock from your body stuck • Follow direction of safety lock up arrow (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 357 Twist transmitter latch with other hand to break transmitter latch off. Put medical tape over sensor pod’s white Sensor pod adhesive patch (for example, Blenderm). won’t stick. Don’t place tape over the transmitter. Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 358 2 Receiver seconds. Won’t turn on. 4. Release power button . Receiver will turn on. Processing screen appears within 10 seconds after releasing the power button. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 359 This is a safety feature to prevent accidental screen Unlock required taps when receiver is in a Receiver to act. pocket, bag, etc. To continue, tap 1, then 2. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 360 If the same code displays Receiver displays as a repeatedly, write down code). the error code and contact Technical Support (see Chapter 19). Use BG meter for BG reading until resolved. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 361 No Alarm/Alerts or readings until fixed. Use BG meter. See Chapter 5. Go to smart device’s Settings . No Bluetooth . Make sure Bluetooth is On. If problem persists, please contact device’s manufacturer. Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 362 BG meter value. reason). Wait 15 minutes. If no sensor glucose readings appear on the display, the sensor needs to be replaced. Contact Technical Support to report error (see Chapter 19). (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 363 1 more BG meter calibration. value. Receiver Wait 15 minutes. If no sensor glucose readings appear on the display, the sensor needs to be replaced. Contact Technical Support to report error (see Chapter 19). Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 364 Pairing failed. Make sure transmitter is snapped into sensor pod. Sensor may not be inserted Receiver correctly. Insert a new sensor. For a replacement, contact Technical Support (see Chapter 19). (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 365 (Continued from previous page) Device What you see Problem What you do Order a new transmitter. Transmitter For a replacement, contact low battery Technical Support (see notification. Chapter 19). Receiver Dexcom G5 Mobile System User Guide Troubleshooting...
  • Page 366 Page intentionally left blank...

  • Page 367: Chapter 20 - Symbols On Package Labels

    The following symbols may be found on the sensor, transmitter, and receiver packaging. These symbols tell you about the proper and safe use of the Dexcom G5 Mobile System. Some of these symbols may not have meaning in your region and are listed for informational purposes only.
  • Page 368 MR Unsafe European Council Directive ASTM F2503-08 93/42/EEC Non-Ionizing Radiation Prescription Required IEC 60417-5140 FDA Guidance Refer to Instruction Manual/ Serial Number Booklet ISO 7010-M002 ISO 7000-2498 (Continued on next page) Dexcom G5 Mobile System User Guide Symbols on Package Labels...
  • Page 369 ISO 7000-2502 Temperature Limitation ISO 7000- 0632: range (upper & lower Type BF Applied Part limit) IEC 60417-5333 0533: upper limit only 0534: lower limit only Use By Date ISO 7000-2607 Dexcom G5 Mobile System User Guide Symbols on Package Labels...
  • Page 370 Page intentionally left blank...
  • Page 371 SHARING IS CARING • Dexcom Share...
  • Page 372 Page intentionally left blank...

  • Page 373: Chapter 21 - Dexcom Share

    A setting on a smart device where wireless features are disabled in order to comply with airline regulations. Application or App A software program, such as the Dexcom G5 Mobile app and the Dexcom Follow app, designed to run on a smart device. App Store Internet store for downloading applications to a smart device.
  • Page 374 Dexcom Follow app. Follower’s Smart Runs the Dexcom Follow app. Device Dexcom G5 Mobile/ Dexcom G5 Mobile part that includes an applicator and sensor G4 PLATINUM Sensor wire. Dexcom G5 Mobile CGM system made of a sensor, transmitter, and smart System device/receiver.
  • Page 375 (Continued from previous page) Hyperglycemia High BG. Same as “high.” The Default High Glucose Alert in the Dexcom G5 Mobile is set to 200 mg/dL. Consult your HCP to determine the appropriate hyperglycemia setting for you. Hypoglycemia Low BG. Same as “low.”...
  • Page 376 Data the Sharer receives on the Dexcom G5 Mobile app. Although your Dexcom Follow app might be similar to what you see on your Dexcom G5 Mobile app, it cannot be considered real- time because there are layers of communication between the Dexcom G5 Mobile app and the Dexcom Follow app.

  • Page 377: Dexcom Share Overview

    21.2 Dexcom Share Overview Dexcom Share is a feature within the Dexcom G5 Mobile app. It allows for remote monitoring of Dexcom G5 Mobile data from one person, the Sharer, to another person, the Follower.
  • Page 378 The Sharer must be within 20 feet of the smart device in order to send data to the Follower or it will not work. Dexcom Share Parts Sharer’s smart device* Follower’s smart device* Dexcom G5 Mobile app Dexcom Follow app Dexcom G5 Mobile transmitter* (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...

  • Page 379: Risks And Benefits

    21.3 Risks and Benefits Risks Dexcom Share is a feature of the Dexcom G5 Mobile app. The main risks involved with using the Dexcom Share feature are based on misunderstanding its purpose. Remember that the Dexcom Share feature in the Dexcom G5 Mobile app is a secondary notification feature, not a real-time remote monitoring system.
  • Page 380 When Dexcom Share is enabled in the Dexcom G5 Mobile app, you will be able to share your glucose information and notifications with up to five (5) other people. Shared sensor glucose readings and information can add another level of awareness.
  • Page 381 Dexcom G5 Mobile user guide. Dexcom Share is a feature of the Dexcom G5 Mobile. If you do not have the Dexcom G5 Mobile System user guide, you can view it on dexcom.com or call 1.888.738.3646 to request a copy. Availability hours: Monday-Friday, 6am-6pm PST.
  • Page 382 You cannot use secondary displays to make treatment decisions, such as how much insulin to take. Secondary displays do not replace the Dexcom G5 Mobile or a BG meter. Always use the values from the Dexcom G5 Mobile or a BG meter for treatment decisions.
  • Page 383 If the Dexcom G5 Mobile app is not reopened, the patient will be unable to share data, and the Follower might miss helping the patient in the event of low or high BG values.

  • Page 384: Setting Up Dexcom Share

    • Let you know when the Follower is not receiving your sensor glucose readings and information Tips • Read the rest of the Dexcom G5 Mobile user guide before using Dexcom Share • Check the status screen after turning Dexcom Share “On” on the smart device to make sure it is working •...
  • Page 385 Set up your smart device (see Chapter 5) before sharing. Once your app has been set up, activate Dexcom Share. A series of screens walk you through the features of Dexcom Share , highlighting important information. Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 386 If Dexcom Share icon is of your smart device’s gray, your Share feature home screen. has not been turned on. Read screen. Dexcom Share Welcome Screen. Tap Next when done. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 387 Step What you see What it means What you do Message about Internet Tap Next . access. How to know you are Tap Next . sharing your data. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 388 Step What you see What it means What you do How to know your Tap Let’s Get Started to Follower is not getting move on and invite your your sensor data. Followers. Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 389 Inviting Followers Step What you see What you do Tap Invite Followers to set up your Followers. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 390 Confirm Follower’s email address. The Follower will get a Follow Invitation email. Make sure the Follower can access this email account from his/her smart device. Tap Next . (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 391 Tap Next . Turned off: Follower sees only your sensor glucose reading and trend arrow. Turned on: Follower sees your sensor glucose reading, trend arrow, and trend graph. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 392 200 mg/dL for more than 2 hours, you can set up in the Follower’s Settings menu). Tap Save for each Follower’s Setting. Tap Next when done. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 393 Tap Send Invitation . After sending invitation, you cannot adjust the Follower’s settings. To add more Followers: Tap Followers tab on the Sharing status screen. Invite up to a total of five (5) Followers. Dexcom G5 Mobile System User Guide Sharing Is Caring...

  • Page 394: Using Dexcom Share

    21.6 Using Dexcom Share Dexcom Share Status You can look at the Dexcom Share icon on your home screen to see if Dexcom Share is working. After turning on Dexcom Share , check its status. Share icon Figure 9. Share Status...
  • Page 395 The Sharer should tap the light gray icon to get started using Dexcom Share . When a device or connection is not working, Dexcom Share will not work. The Sharer will not be able to send sensor glucose readings and data to Follower(s).
  • Page 396 Troubleshooting Sharing Status Issues The Dexcom Sharing status bar is a useful tool. It can help identify if there is a problem and Dexcom Share is not working. The following table provides troubleshooting tips for the Sharing status bar. On/Off Switch -...
  • Page 397 If the Sharer continues to see this, the Sharer should turn off Share and then turn it back on. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 398 • See the status of Followers that have been invited • Glance at what options current Followers have Icon/Status What you see What it means Invite a new Follower. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 399 Stop Sharing The Sharer can swipe the On/Off switch to temporarily stop glucose information and Alarm/Alerts from being sent to Followers. Sharing stops until the Sharer turns the On/Off switch back on. Dexcom G5 Mobile System User Guide Sharing Is Caring...

  • Page 400: Dexcom Follow App

    21.7 Dexcom Follow App Dexcom Follow App Description The Dexcom Follow app is a separate app from the Dexcom G5 Mobile app. Followers only need to download and install the Dexcom Follow app. What the Dexcom Follow app does: •...
  • Page 401 – The Follower should contact the Sharer for more information about the data interruption The Follower Dashboard Figure 11. Follower Dashboard If the Sharer doesn’t allow the Follower to see the trend graph, he/she will only see the glucose reading and trend arrow. Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 402 Sharer’s Trend arrow glucose Time reading duration setting of 3, 6, 12 or 24 hours Glucose range (between high Trend graph and low alerts) Figure 13. Follower Information With Trend Graph Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 403 “LOW” (less than 40 mg/dL) or “HIGH” (greater than 400 mg/dL). Figure 14. Low and High 21.8 Troubleshooting Dexcom Share Troubleshooting Troubleshooting Sharing Status - See the “Troubleshooting Sharing Status Issues” portion of Chapter 21.6. Figure 15. Sharing Status Troubleshooting Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 404 • Smart device has 35 MB of available memory Refer to the smart device user manual for further instructions. Tips • Read the Dexcom G5 Mobile user guide before using the Dexcom Share feature Dexcom G5 Mobile System User Guide Sharing Is Caring...
  • Page 405 INDEX...
  • Page 406 Page intentionally left blank...

  • Page 407: Index

    Entering into your receiver, 110 Home Screen, 165 Errors, 114 Initial set up, 65 Preparing for, 105 Overview, 47 Prompts, 101, 102, 104 What is it, 98 When to Calibrate, 99 Why is Calibrating important, 98 Dexcom G5 Mobile System User Guide Index...
  • Page 408 Transmitter Attaching, 77, 83 ________________________________ Battery Messages, 136 Connecting/Pairing ________________________________ App, 59, 139 Receiver, 66, 146 ________________________________ End of Transmitter Battery, 135 ________________________________ Overview, 46 Remove from Sensor Pod, 133 Safety Statements, 19 Dexcom G5 Mobile System User Guide Index...
  • Page 409 Dexcom Share , Follow Dashboard, and G5 are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. All other product or company names that may be mentioned in this publication are tradenames, trademarks or registered trademarks of their...
  • Page 410 Dexcom, Inc. 6340 Sequence Drive San Diego, CA 92121 USA Phone: 1.858.200.0200 Tech Support: 1.888.738.3646 Web: dexcom.com LBL015014 Rev 006 MT24706...

Table of Contents