Overview; First Troubleshooting Steps; Common Problems And Solutions; My M2100 Powered Off Without Pressing The Power Button - Inseego MiFi M2100 5G Ultra Wideband User Manual

Overview

The M2100 is a highly reliable product. Most problems are caused by one of these issues:

System resources required by the M2100 are being used by other devices.

Network coverage is unavailable due to coverage area, an account problem, or a network
problem.

First Troubleshooting Steps


Make sure you are using the M2100 in the correct geographic region.

Ensure that your wireless coverage extends to your current location.

Ensure you have an active data plan.
IMPORTANT:
Before contacting support, be sure to restart both your connected device and your
M2100, and ensure that your SIM card is inserted correctly.

Common Problems and Solutions

The solutions in this section can help solve many common problems encountered while using the
M2100.

My M2100 powered off without pressing the Power button

This may occur under any of the following circumstances:

Pressing the RESET button or Restore Factory Settings on the touchscreen or Admin Web UI

M2100 automatically restarting after configuration changes

Switching profiles

Restoring the configuration settings

Battery depletion
To restore power, follow these steps:
1. Manually press and hold the M2100 Power button for three seconds to turn it back on.
2. If the battery is depleted, charge the M2100 with the wall charger.
MiFi M2100 5G UW USER GUIDE 83