Inseego 5G MiFi M1100 User Manual
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Inseego 5G MiFi M1100 User Manual

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USER GUIDE
5G MiFi M1100
Global Wireless Mobile Hotspot

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  • Page 1 USER GUIDE 5G MiFi M1100 Global Wireless Mobile Hotspot...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.

  • Page 3: Table Of Contents

    Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview.
  • Page 4 Blocked Devices ..............27 Managing Settings .

  • Page 5: Overview

    Overview Overview About Your M1100 Power Management...

  • Page 6: Overview

    15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than with Inseego’s 4G*. The M1100 is also backwards compatible to 4G networks, ensuring reliable connectivity when you need it most.

  • Page 7: About M1100'S Internet Connection

    Caring for Your M1100 Like any electronic device, the M1100 must be handled with care to ensure reliable operation. Inseego Wireless recommends the following guidelines: • Protect the M1100 from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the M1100; they might cause the M1100 to potentially overheat and they might alter the performance of the antenna.

  • Page 8: About Your M1100

    About Your M1100 ➊ ➋ ➌ ➍ ➊ Power Button — Powers the M1100 on and off. ➋ Ethernet Port — Use to connect your device to the M1100 via Ethernet. ➌ Color Touchscreen (2.4 in) — Displays device status, data usage, and number of users connected.

  • Page 9: Status Indicators

    Status Indicators DISPLAY ICON DESCRIPTION No icons The M1100 is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Network Signal Strength Indicator. More bars indicate Strength more signal strength. Activity Indicator Data is being transferred between the mobile network and your M1100.
  • Page 10 OTHER ICONS If this icon is displayed, there is no SIM card installed. If this icon is displayed, your SIM is locked. Real-time data usage meter will not display. If this icon is displayed, there is a SIM error. Check to be sure your SIM card is properly installed.

  • Page 11: Power Management

    Before using your M1100, read the battery safety information in the "Safety Hazards" section of this guide. CAUTION! Use only batteries and chargers with your M1100 that have been approved by Inseego Wireless for optimal performance and safe operation.
  • Page 12 To check your M1100’s battery level, from the Home screen, view the battery icon in the status bar. Replacing the Battery To remove and replace the battery: ➊ Insert your fingernail in the battery removal groove at the top edge of the battery cover, then lift and remove the battery cover.

  • Page 13: Battery Tips

    Battery Tips WARNING ! Always use only approved batteries and chargers with your M1100. The warranty does not cover damage caused by non-approved batteries and/or chargers. Do not use sharp objects or use excessive force to remove the battery or to access the battery •...

  • Page 14: Replacing The Sim Card

    Replacing the SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. To remove the SIM card: ➊ Insert your fingernail in the battery removal groove at the top edge of the battery cover, then lift and remove the cover.

  • Page 15: Using Your M1100'S Touchscreen

    Using Your M1100’s Touchscreen Turning Your M1100 On and Off Using Your M1100’s Touchscreen...

  • Page 16: Turning Your M1100 On And Off

    Turning Your M1100 On and Off To turn your M1100 on, press and hold the Power button for 3 seconds. • To turn it off, press and hold the Power button for 3 seconds.. • To wake the M1100 display, press and release the Power button. •...

  • Page 17: Using Your M1100'S Touchscreen

    Using Your M1100’s Touchscreen From the M1100’s touchscreen, you can check your M1100’s status, view your current data usage, see Wi-Fi and Connected Devices details, and more. The Home Screen The Home screen lets you see what your M1100 is doing at a glance. M1100 Status Data Usage Number of Wi-Fi devices...

  • Page 18: Managing Your M1100 Using The Touchscreen

    Managing Your M1100 Using the Touchscreen About this Chapter Wi-Fi Connected Devices Settings Speedtest Software Update Messages Help...

  • Page 19: Managing Your M1100 Using The Touchscreen

    Managing Your M1100 Using the Touchscreen About this Chapter You can manage, monitor, and customize your M1100 settings directly on the M1100’s touchscreen, or by using the M1100 Admin website. In this chapter, we will show you what features you can manage on your M1100’s touchscreen. For website instructions, including features that can only be managed on the website, see Chapter 4, Managing Your M1100 Using the M1100 Admin Website.

  • Page 20: Connected Devices

    Connected Devices From the Home screen, tap the number of Wi-Fi enabled devices currently connected to your M1100 networks to see the Connected Devices screen. From here you can tap Primary Network, Guest Network or USB to see the DNS and MAC details for each device connected to the M1100, and to block or unblock each device.

  • Page 21: Speedtest

    Speedtest Speedtest launches the Ookla Speedtest application to test the speed of your cellular connection. The speed of your devices connected to the M1100 may vary. To run Speedtest, press the Start button to execute Speedtest in the background and provide the server, latency, download and upload results of the test.

  • Page 22: About M1100

    About M1100 About M1100 displays information about your M1100, including Internet and roaming status, model and version, wireless and IMEI number, and battery charge level. ➊ On the Home screen tap Menu, then select About M1100 to display model number, software and configuration versions, and wireless number.

  • Page 23: Help

    Help You can get help right from your M1100’s touchscreen. ➊ On the Home screen, tap Help to open the Help screen options. Help options include M1100 Admin Website, Guest Wi-Fi, Wi-Fi Protected Setup (WPS), Tutorial, and Unlock SIM. ➋ Swipe up/down to highlight the desired Help option, then press to display option choices and information.

  • Page 24: Managing Your M1100 Admin Website

    Managing Your M1100 Admin Website About this Chapter The M1100 Admin Website Home Screen Managing Wi-Fi Managing Connected Devices Managing Settings About M1100 Getting Help...

  • Page 25: Managing Your M1100 Using The Admin Website

    In this chapter, we will show you how to manage your M1100 using the M1100 Admin website. From the M1100 Admin website, you can customize settings including Wi-Fi settings, passwords, and more. You will also find links to the My Inseego website and other online tools to help you get the most out of your M1100.

  • Page 26: The M1100 Admin Website Home Screen

    The M1100 Admin Website Home Screen The M1100 Home page allows you to quickly access commonly used links and all available menu options for your M1100, and contains the following quick link menu options: Wi-Fi • Connected Devices • Settings •...

  • Page 27: Changing Your M1100 Admin Password

    Changing Your M1100 Admin Password The Admin Password is used to sign in to Settings. To change your Admin Password: ➊ On the Admin website Home screen, select Admin Settings from the Sign In drop down menu. Enter your current Admin password in the Enter current password box, then click Continue.
  • Page 28 To select or turn off Band Selections for the Primary and Guest networks, mark the buttons for 2.4 GHz Band and 5 GHz Band. Choose Off, Primary network, or Guest network. To change the maximum number of Wi-Fi devices that can connect to the M1100 (the default is set to 15), make your selection from the Limit connected devices to dropdown menu.
  • Page 29 Primary Network From the Primary Network tab, you can change your Wi-Fi Name (SSID) and Password (Key), select the type of security, and turn Options ON/OFF for your primary network. To change the Primary Network Wi-Fi Password (SSID) enter the new Wi-Fi name into the field. To change the type of Wi-Fi security for the Primary Network, choose an option from the Security dropdown menu.

  • Page 30: Managing Connected Devices

    Managing Connected Devices The Connected Devices page lets you view, edit, and block devices that are currently connected to your M1100 and also unblock devices. For the Primary Network and Guest Network, you can see the IP Address, MAC Address, and Link Local of all devices connected to the Wi-Fi network.

  • Page 31: Editing A Connected Device

    Editing a Connected Device To edit a connected device: ➊ Click the drop down menu for the connected device to open a page where you can edit the device. ➋ Select the appropriate changes and click Save. Changing the Maximum Number of Connected Devices To change the maximum number of connected devices: Click Change Max Connections on the Connected Devices page to open the Wi-Fi Settings page.

  • Page 32: Managing Settings

    Managing Settings The Settings page allows you to make administration password and preference changes; obtain software update information; and backup and restore files to your M1100. The Settings page is divided into 4 tabs: Preferences • Software Update • Backup and Restore •...

  • Page 33: The Software Update Tab

    Device Preferences From the Device Preferences settings, you can turn your M1100’s Wi-Fi ON/OFF, change Network and Wi-Fi ON/OFF, change Network and Wi-Fi Connections Settings, and customize Band Settings. Device Preferences — Set the behaviour of the M1100. • Allow Settings Changes — Allow settings to be changed from the M1100 display. •...

  • Page 34: The Backup And Restore Tab

    The Backup and Restore Tab From Backup and Restore settings you can: Backup — Save your M1100 settings to your computer. You must enter your Admin Password • in the Admin Password field and click Download to save settings to your computer. Restore Settings—...

  • Page 35: The Advanced Tab

    The Advanced Tab IMPORTANT! Changing the M1100’s Advanced settings can adversely affect stability, performance and security of the M1100. From Advanced settings you can: Networks — Turn off cellular data to prevent all internet traffic from using the M1100 mobile •...
  • Page 36 Networks From Networks settings, you can manage: Mobile Network — Allows you to turn off cellular data to prevent all internet traffic from • using the M1100 mobile broadband connection. Preferred network technology — Allows you to select the network technologies which will •...
  • Page 37 In the SIM settings, you’ll find settings and information about the M1100’s Subscriber Identity Module (SIM) card. The SIM card inside your M1100 can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the M1100 can connect to the Internet. SIM settings include: SIM PIN Lock feature —...

  • Page 38: Firewall

    Firewall The M1100 firewall determines which Internet traffic is allowed. Firewall settings include: VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If ON, this feature allows VPN clients to connect through the M1100 to remote VPN •...
  • Page 39 MAC Filter The MAC Filter allows you to specify which devices can access the M1100 Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, make sure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immediately be disconnected.
  • Page 40 To add a device to the device list: ➊ Click Add Device and enter the device name in the Name field. ➋ Select the device type from the Type dropdown menu and the MAC Address in the MAC Address field. ➌...
  • Page 41 DHCP address range — The current range of IP addresses reserved for use by M1100's • DHCP server table. If a device with a static IP address wants to connect to M1100’s network, the static IP should be outside of the DHCP address range. Most devices do not have a static IP.
  • Page 42 Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide the ON/OFF button to ON to turn on Port Filtering. When the feature is turned on you must select a port filtering application in the Applications list to allow that application to connect to the Internet.
  • Page 43 NOTE The Add Custom Application option is only available when port filtering is turned ON. You can add up to ten custom applications. The Custom Port Filtering page uses check boxes to turn on port filtering for custom applications. Similar to the Applications list, you must turn on custom applications so they can connect to the Internet.

  • Page 44: About M1100

    About M1100 Click About on the Menu panel to see detailed information about your M1100. This information is divided into 4 tabs: Internet Status • Device Info • Diagnostics • Logs • Internet Status From the Internet Status tab, you can find: Internet Status Status —...

  • Page 45: Device Info

    IPv4 IP Address — The IP address for the M1100. • Mask — The subnet mask network setting for the M1100. The default value 255.255.255.0 is • standard for small (class “C”) networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address.

  • Page 46: 4G Lte Network

    Modem Modem information includes: Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by • the mobile data network to identify this particular data service. MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to •...
  • Page 47 Turn on Logs To turn on system logs on or off, click the Turn on logs checkbox and then click Save Changes: Delete System Log To delete a system log: ➊ Select the checkbox next to Turn on logs. ➋ Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log.

  • Page 48: Getting Help

    Getting Help The Help page provides links to detailed information about using your M1100 and the M1100 Admin Website, as well as links to access M1100 Advanced Features. The Help section provides links to Using Your Device, Admin Web Site Help, and Advanced Features, and contains the following menu options: Using Your Device •...

  • Page 49: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 50: Overview

    Overview When properly installed, the M1100 is a highly reliable product. Most problems are caused by one of these issues: System resources required by the M1100 are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...

  • Page 51: Common Problems And Solutions

    Common Problems and Solutions The following are some common problems and solutions. My M1100 just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. Pressing the Master Reset button • M1100 automatically restarting after configuration changes •...
  • Page 52 How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to the M1100 Admin Website (http://my.mifi or http://192.168.1.1) and go to M1100 Settings > M1100 > Backup and Restore. ➋...
  • Page 53 I see the network name but cannot connect to my M1100. Go to Wi-Fi Name/Password to check that you are using the correct Wi-Fi password. • How do I disconnect from the network? From the M1100 device: To disconnect from the Wi-Fi network, select Settings > Wi-Fi > Turn Off. •...
  • Page 54 How do I turn off my M1100? Press and hold the Power button until the display shows MiFi Powering Off. • How can I tell that my M1100 is still on after the device screen goes off? When the display is off (sleep mode) and the M1100 is turned on, tap the Power button and •...

  • Page 55: Technical Support

    Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the M1100. Technical Support Contact your service provider for assistance. When calling, you may be asked for the wireless number of your M1100. To find your M1100’s wireless number, go to About M1100 > M1100 Info on your M1100, or go to About on the M1100 Admin website.

  • Page 56: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 57: Product Specifications

    Wi-Fi Mode 802.11 b/g/n/ac 2.4 GHz/5.0 GHz Display 2.4 in color touchscreen LCD Power indicator LED Default SSID Inseego-M1100-wxyz Battery • Size 4400 mAh Li-Ion • Time required for full charge 3 hours (when not in use) • Usage Up to 24 hours Chip Set: QUALCOMM®...

  • Page 58: Environmental

    Environmental Operating Temperature: -10° C to 55° C (14°F to 131° F) Storage Temperature: -30° C to 70° C (-22° F to 158° F) Battery Charging 0° C to 40° C (32° F to 104° F) Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing).

  • Page 59: Regulatory Statements

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in...
  • Page 60 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence.

  • Page 61: Wireless Communications

    INSEEGO CORP or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the M1100 device, or failure of the M1100 device to transmit or receive such data.

  • Page 62: Safety Hazards

    Safety Hazards Do not operate the M1100 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 63 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 64: Proper Battery Use And Disposal

    Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. •...

  • Page 65: Glossary

    Glossary...
  • Page 66 Glossary ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. 3G telecommunication networks support services that provide an information transfer rate of at least 200 kbit/s. However, many services advertised as 3G provide higher speed than the minimum technical requirements for a 3G service.
  • Page 67 ● IMEI — International Mobile Equipment Identity. Used in LTE networks to identify the device. It is usually printed on the device and can often be retrieved using a USSD code. ● IP — Internet Protocol. The mechanism by which packets are routed between computers on a network.
  • Page 68 ● SSID — Service Set IDentifier. The name assigned to a Wi-Fi network. ● TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used for the Internet and other similar networks. ● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile modem, etc.

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