Dell EMC IDPA DP4400 Service Procedures
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Dell EMC IDPA DP4400 Service Procedures

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Dell EMC IDPA DP4400
Service Procedures
302-004-955
02

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  • Page 1 Dell EMC IDPA DP4400 Service Procedures 302-004-955...
  • Page 2 Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA. Dell EMC Hopkinton, Massachusetts 01748-9103 1-508-435-1000 In North America 1-866-464-7381 www.DellEMC.com Dell EMC IDPA DP4400 Service Procedures...

  • Page 3: Table Of Contents

    Identifying a failed DIMM from the ACM ........39 Disconnect the power cords and I/O cables........40 Extend the system from the cabinet..........40 Remove the system cover.............. 41 Remove mid hard drive tray............42 Dell EMC IDPA DP4400 Service Procedures...
  • Page 4 Verifying successful NIC replacement from the ACM ....66 Start up the IDPA..................67 Start up the IDPA from Dell server..........67 Start up the IDPA from iDRAC............67 Document references for the IDPA Service video resources Dell EMC IDPA DP4400 Service Procedures...

  • Page 5: Prepare For Assembly Replacement

    CHAPTER 1 Prepare for assembly replacement This chapter contains the following topics: Hardware replacement overview................6 Memory optimized (independent channel) mode..........6 System Service Tag .................... 6 Shut down the IDPA.....................7 Troubleshooting shutdown of the DP4400............7 Prepare for assembly replacement...

  • Page 6: Hardware Replacement Overview

    The target audience for this document is support personnel who are responsible for replacing IDPA DP4400 components. The following table lists the IDPA DP4400 components and whether it is required that they be shut down while being replaced. To replace one of these components, go to the required replacement procedure.

  • Page 7: Shut Down The Idpa

    Prepare for assembly replacement Figure 1 System Service Tag (continued) 1. information tag (top view) 2. information tag (back view) 3. OpenManage Mobile (OMM) label 4. iDRAC MAC address and iDRAC secure password label 5. Service Tag Shut down the IDPA Procedure 1.
  • Page 8 12. Place each ESXi host into maintenance mode by running the following command on each host: esxcli system maintenanceMode set -e true -m noAction 13. Use the vSphere Client or the ESXi host to shut down all of the ESXi hosts. Dell EMC IDPA DP4400 Service Procedures...

  • Page 9: Remove And Replace Assemblies

    CHAPTER 2 Remove and replace assemblies This chapter contains the following topics: Safety instructions..................... 10 Using the web user interface to monitor the DP4400......... 10 Remove and replace power supply..............11 Hard drive replacement overview................17 Remove front and rear hard drives..............21 Remove internal hard drives................24...

  • Page 10: Safety Instructions

    Using the web user interface to monitor the DP4400 You can access the web user interface to monitor the health of the DP4400. For each device, the interface displays alerts for the system. Clicking an alert provides more information concerning it. Dell EMC IDPA DP4400 Service Procedures...

  • Page 11: Remove And Replace Power Supply

    Remove and replace assemblies Figure 2 DP4400 web user interface Remove and replace power supply Power supply units The power supply unit (PSU) is an internal hardware component which supplies power to the components in the system. Your system supports two 750 W Mixed Mode HVDC PSUs. CAUTION If two PSUs are installed, both the PSUs must have the same type of label.
  • Page 12 Reseat the memory module PCIe indicator The indicator turns Restart the system. Update any solid amber if a PCIe required drivers for the PCIe card. card experiences an Reinstall the card. error. Dell EMC IDPA DP4400 Service Procedures...
  • Page 13 Remove and replace assemblies Power supply unit indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The indicator shows whether power is present or a power fault has occurred. Figure 3 AC PSU status indicator 1.

  • Page 14: Remove And Replace A Power Supply

    The screen displays that the system is collecting data. When the data collection is completed, the screen displays status information for the power supplies. Collecting Data.... ________________________________________________________________________________________ | ID| Status| Redundancy| Model | Part# | Serial# | FW Version| Dell EMC IDPA DP4400 Service Procedures...
  • Page 15 Remove and replace assemblies ======================================================================================== | 1 | Failed| Fault | PWR SPLY,750W,RDNT,ARTESYN| 0PJMDNA01| PHARP0079201AX| 00.1B. | 2 | OK | Single | PWR SPLY,750W,RDNT,ARTESYN| 0PJMDNA01| PHARP0079201AZ| 00.1B. In this example, power supply 1 is identified as failed and should be replaced. Remove the power supply unit Before you begin CAUTION...
  • Page 16 1. From the ACM, type the following command: # showfru power The screen displays that the system is collecting data. When the data collection is completed, the screen displays status information for the power supplies. acme-dp4400-ACM:~ # showfru power Collecting Data.... Dell EMC IDPA DP4400 Service Procedures...

  • Page 17: Hard Drive Replacement Overview

    Remove and replace assemblies ________________________________________________________________________________________ | ID| Status| Redundancy| Model | Part# | Serial# | FW Version| ======================================================================================== | 1 | OK | Full | PWR SPLY,750W,RDNT,ARTESYN| 0PJMDNA01| PHARP0079201AX| 00.1B. | 2 | OK | Full | PWR SPLY,750W,RDNT,ARTESYN| 0PJMDNA01| PHARP0079201AZ| 00.1B. 2.
  • Page 18 Reinstall the card. error. Hard drive indicator codes Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the hard drive. The activity Dell EMC IDPA DP4400 Service Procedures...
  • Page 19 Remove and replace assemblies LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator indicates the power condition of the drive. Figure 6 Hard drive indicators 1. hard drive activity LED indicator 2. hard drive status LED indicator 3.

  • Page 20: Identifying A Failed Disk From The Acm

    | HUH721212AL5200| 8DGPBT5H| NS01 | 10.69TB | None | 12| Online | OK | HUH721212AL5200| 8DGPLUTY| NS01 | 10.69TB | None | 13| Online | OK | HUH721212AL5200| 8DGPLYJY| NS01 | 10.69TB | None Dell EMC IDPA DP4400 Service Procedures...

  • Page 21: Remove Front And Rear Hard Drives

    Remove and replace assemblies | 14| Online | OK | HUH721212AL5200| 8DGRARSY| NS01 | 10.69TB | None | 15| Online | OK | HUH721212AL5200| 8DGJRPZY| NS01 | 10.69TB | None | 16| Online | OK | HUH721212AL5200| 8DGPKU7H| NS01 | 10.69TB | None | 17| Online | OK | HUH721212AL5200| 8DGPHKYH| NS01 | 10.69TB | None...

  • Page 22: Remove The Hard Drive

    CAUTION Mixing hard drives from previous generations of PowerEdge servers is not supported. CAUTION SATA hard drives are not supported in the DP4400. Dell EMC IDPA DP4400 Service Procedures...
  • Page 23 Remove and replace assemblies CAUTION When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

  • Page 24: Install The Front Bezel

    1. At the front of the cabinet, locate the two rocker switches on left and right side of the system. Press the top of the rocker switches inward to release the system from the cabinet. Dell EMC IDPA DP4400 Service Procedures...

  • Page 25: Remove The System Cover

    Remove and replace assemblies If the rocker switches do not disengage the system, loosen the screw under each rocker. 2. Pull the system from the cabinet until the rails lock in the extended position. Figure 11 Release and extend system from cabinet Remove the system cover Procedure 1.

  • Page 26: Remove Hard Drive Carrier From The Mid Hard Drive Tray

    1. Remove the hard drive carrier from the mid hard drive tray Note To replace a hard drive that is mounted in the mid hard drive tray, perform the following steps as applicable to the type of hard drive that is installed: Dell EMC IDPA DP4400 Service Procedures...
  • Page 27 Remove and replace assemblies 2. Replace a 3.5 inch hard drive: a. Remove the hard drive from the carrier. b. Install the hard drive into the carrier. 3. Install the hard drive carrier into the mid hard drive tray. Remove 3.5 inch hard drive from the hard drive carrier Before you begin Follow all safety guidelines.
  • Page 28 3. Insert the hard drive carrier into the hard drive tray. 4. Lower the hard drive carrier handle to engage the hard drive to the connector on the backplane and lock the hard drive in place. Dell EMC IDPA DP4400 Service Procedures...

  • Page 29: Install The System Cover

    Remove and replace assemblies Figure 15 Installing hard drive carrier into mid hard drive tray Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place.

  • Page 30: Slide The System Into The Cabinet

    | Serial# | FW Version| Capacity| Operation| OpStatus| ======================================================================================== | 0 | Online| OK | HUH721212AL5200| 8DGPKT5H| NS01 | 10.69TB | None | 1 | Online| OK | HUH721212AL5200| 8DGPAZZH| NS01 | 10.69TB | None Dell EMC IDPA DP4400 Service Procedures...

  • Page 31: Remove Fans

    Remove and replace assemblies | 2 | Online| OK | HUH721212AL5200| 8DGMKZDH| NS01 | 10.69TB | None | 3 | Online| OK | HUH721212AL5200| 8DGMX46Y| NS01 | 10.69TB | None | 4 | Online| OK | HUH721212AL5200| 8DGPHY4H| NS01 | 10.69TB | None | 5 | Online| OK | HUH721212AL5200| 8DGLLZMH| NS01 | 10.69TB | Rebuild...

  • Page 32: Identifying A Failed Fan From The Acm

    If the rocker switches do not disengage the system, loosen the screw under each rocker. 2. Pull the system from the cabinet until the rails lock in the extended position. Dell EMC IDPA DP4400 Service Procedures...

  • Page 33: Remove The System Cover

    Remove and replace assemblies Figure 18 Release and extend system from cabinet Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system.

  • Page 34: Remove The Cooling Fan

    The procedure for installing standard and high performance fans is identical. Procedure 1. Holding the release tab, align the connector at the base of the cooling fan with the connector on the system board. Dell EMC IDPA DP4400 Service Procedures...

  • Page 35: Verifying Successful Fan Replacement From The Acm

    Remove and replace assemblies Figure 21 Installing cooling fan Verifying successful fan replacement from the ACM After a fan is replaced, you can run the FRU command line verification from the ACM to ensure that the replacement was successful. Procedure 1.

  • Page 36: Slide The System Into The Cabinet

    1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Dell EMC IDPA DP4400 Service Procedures...

  • Page 37: Dimm Remove And Replace

    Remove and replace assemblies Figure 23 Slide the system into the cabinet DIMM remove and replace Depending on the storage configuration, the DD4400 system has three possible memory configurations. The following table lists the memory capacity and the number of DIMMs for each storage configuration. Storage configuration Memory capacity Number of DIMMs...

  • Page 38: Status Led Indicators

    Reseat the memory module PCIe indicator The indicator turns Restart the system. Update any solid amber if a PCIe required drivers for the PCIe card. card experiences an Reinstall the card. error. Dell EMC IDPA DP4400 Service Procedures...

  • Page 39: Identifying A Failed Dimm From The Acm

    Remove and replace assemblies Identifying a failed DIMM from the ACM If a DIMM is suspected of failing, you can check the web UI or use the FRU command line verification from the ACM. The DD4400 system has 24 memory slots distributed across two memory channels. The following figure shows the physical layout of the memory slots.

  • Page 40: Disconnect The Power Cords And I/O Cables

    1. At the front of the cabinet, locate the two rocker switches on left and right side of the system. Press the top of the rocker switches inward to release the system from the cabinet. If the rocker switches do not disengage the system, loosen the screw under each rocker. Dell EMC IDPA DP4400 Service Procedures...

  • Page 41: Remove The System Cover

    Remove and replace assemblies 2. Pull the system from the cabinet until the rails lock in the extended position. Figure 25 Release and extend system from cabinet Remove the system cover Before you begin 1. Follow all safety guidelines. 2. Turn off the system, including any attached peripherals. 3.

  • Page 42: Remove Mid Hard Drive Tray

    1. Disconnect all the cables from the hard drive backplane. 2. Lift the hard drive tray handles 90 degrees upward. 3. Hold the hard drive tray handles, and lift the hard drive tray out of the system. Dell EMC IDPA DP4400 Service Procedures...

  • Page 43: Remove The Memory Module

    Remove and replace assemblies Figure 27 Removing mid hard drive tray Remove the memory module The procedure for removing a memory module and NVDIMM-N is identical. Before you begin WARNING Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.

  • Page 44: Install The Memory Module

    Thermal restrictions section. Procedure 1. Locate the appropriate memory module socket. CAUTION Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. Dell EMC IDPA DP4400 Service Procedures...

  • Page 45: Install The Mid Hard Drive Tray

    Remove and replace assemblies CAUTION To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module. You must insert both ends of the memory module simultaneously. 2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket.

  • Page 46: Install The System Cover

    The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC IDPA DP4400 Service Procedures...

  • Page 47: Slide The System Into The Cabinet

    Remove and replace assemblies Figure 31 Install the system cover Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet.

  • Page 48: Connect The I/O Cables And Power Cords

    | M393A4K40BB2-CTD| 36324B7D| 32768 MB| | B2| OK | Samsung | M393A4K40BB2-CTD| 3632553D| 32768 MB| | B3| OK | Samsung | M393A4K40BB2-CTD| 36325451| 32768 MB| | B4| OK | Samsung | M393A4K40BB2-CTD| 36324988| 32768 MB| Dell EMC IDPA DP4400 Service Procedures...

  • Page 49: M2 Memory Remove And Replace

    Remove and replace assemblies 2. Verify that the status for all DIMMs is "OK". M2 memory remove and replace Identifying a failed M.2 from the ACM If an M.2 is suspected of failing, you can check the web UI or use the FRU command line verification from the ACM.

  • Page 50: Extend The System From The Cabinet

    2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC IDPA DP4400 Service Procedures...

  • Page 51: Replace An M.2 Module

    Remove and replace assemblies Figure 34 Remove the system cover Replace an M.2 module The M.2 modules are installed on the BOSS card, which is installed on expansion card riser 1. The BOSS card is removed from the expansion card riser so that the M.2 modules can be accessed.
  • Page 52 2. Unscrew the screw that secures the M.2 module on the BOSS card. 3. Lift the M.2 module away from the BOSS card. Figure 36 Removing the M.2 module 1. module connector (2) 2. screws (2) Dell EMC IDPA DP4400 Service Procedures...
  • Page 53 Remove and replace assemblies 3. modules (2) Install M.2 module on the BOSS Card Procedure 1. Align the M.2 module connectors with the connectors on the BOSS card. 2. Tilt the M.2 module downwards until the module is seated firmly on the card. 3.

  • Page 54: Install The System Cover

    The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC IDPA DP4400 Service Procedures...

  • Page 55: Slide The System Into The Cabinet

    Remove and replace assemblies Figure 39 Install the system cover Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet.

  • Page 56: Connect The I/O Cables And Power Cords

    | ID | State| Status| FW Version | |====================================| | BOSS-S1| 0 | OK | 2.5.13.2008| ________________________________________________________________________________________ __________ | ID | State | Status| Model# | Serial# | FW Version| Capacity| Operation| OpStatus| ======================================================================================== Dell EMC IDPA DP4400 Service Procedures...

  • Page 57: Remove And Replace Nic Cards

    Remove and replace assemblies =========| | 0-0| Online| OK | SSDSCKJB120G7R| PHDW739100YV150A| N201DL43 | 111.79GB| None | 0% | 1-1| Online| OK | SSDSCKJB120G7R| PHDW739101RK150A| N201DL43 | 111.79GB| None | 0% 2. Verify that the status for the BOSS card is "OK". Verify that the state for both M.2 cards is "Online"...

  • Page 58: Disconnect The Power Cords And I/O Cables

    If the rocker switches do not disengage the system, loosen the screw under each rocker. 2. Pull the system from the cabinet until the rails lock in the extended position. Figure 41 Release and extend system from cabinet Dell EMC IDPA DP4400 Service Procedures...

  • Page 59: Remove The System Cover

    Remove and replace assemblies Remove the system cover Before you begin 1. Follow all safety guidelines. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and disconnect the peripherals. Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.

  • Page 60: Nic Indicator Codes

    1. Disconnect all the cables from the rear hard drive backplane. 2. Using Phillips #2 screwdriver, loosen the screws that secure the hard drive cage to the system. 3. Hold the hard drive cage by its sides, and lift it away from the system. Dell EMC IDPA DP4400 Service Procedures...

  • Page 61: Remove The Network Daughter Card

    Remove and replace assemblies Figure 44 Removing the 3.5 inch hard drive rear cage Remove the network daughter card Procedure 1. Using a Phillips #2 screwdriver, loosen the captive screws that secure the network daughter card (NDC) to the system board. 2.

  • Page 62: Install The Network Daughter Card

    2. Lower the hard drive cage into the system until it is firmly seated. 3. Using Phillips #2 screwdriver, tighten the screws to secure the hard drive cage to the system. 4. Connect all the cables to the rear hard drive backplane. Dell EMC IDPA DP4400 Service Procedures...

  • Page 63: Install The Network Interface Card Into Expansion Card Riser 1

    Remove and replace assemblies Figure 47 Installing the 3.5 inch rear hard drive cage Install the network interface card into expansion card riser 1 Before you begin Follow all safety guidelines. Procedure 1. Unpack the network interface card and prepare it for installation. Note For instructions, see the documentation accompanying the card.

  • Page 64: Install The System Cover

    The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC IDPA DP4400 Service Procedures...

  • Page 65: Slide The System Into The Cabinet

    Remove and replace assemblies Figure 49 Install the system cover Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet.

  • Page 66: Connect The I/O Cables And Power Cords

    | NIC Slot 1 | Down | Ethernet Converged Network Adapter X710| | NIC Slot 1 | Down | Ethernet Converged Network Adapter X710| | NIC Slot 1 | Down | Ethernet Converged Network Adapter X710| Dell EMC IDPA DP4400 Service Procedures...

  • Page 67: Start Up The Idpa

    Remove and replace assemblies | NIC Slot 2 | Up | Gigabit 2P I350-t Adapter | NIC Slot 2 | Down | Gigabit 2P I350-t Adapter 2. Verify that the status information for the NIC matches the information shown in the example output.
  • Page 68 Remove and replace assemblies Dell EMC IDPA DP4400 Service Procedures...

  • Page 69: Document References For The Idpa

    The IDPA documentation set includes the following publications: Integrated Data Protection Appliance DP4400 Installation Guide Instruction for installing the IDPA DP4400 hardware. Integrated Data Protection Appliance DP4400 Getting Started Guide Explains how to perform initial IDPA configuration tasks and how to get started with basic functionality like backup and restore.
  • Page 70 Document references for the IDPA Dell EMC IDPA DP4400 Service Procedures...

  • Page 71: Service Video Resources

    Service video resources You can obtain additional service video training and information at https:// education.emc.com. Videos include: Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power Supply Replacement Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power Front Drive Replacement Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power Mid-Drive Replacement Integrated Data Protection Appliance (IDPA) DP4400 CRU Maintenance Power...
  • Page 72 Service video resources Dell EMC IDPA DP4400 Service Procedures...

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