Fault Finding / Remedies - Saniflo Saniplus Manual

15. Fault Finding / Remedies

For the most past, any inconsistencies in the operation of the unit will be minor and easily rectified. Please refer to the chart below.
IN ALL CASES, YOU MUST DISCONNECT THE MACERATOR FROM THE POWER SUPPLY
If the problem cannot be easily remedied in this way, please call our Service organisation.
ALL WORK INVOLVING DISMANTLING OF THE APPLIANCE MUST BE CARRIED OUT BY AN APPROVED REPAIR AGENT
SYMPTOMS
• The unit stops
• The motor intermittently activates
• The water in the WC pan goes down very slowly
and is pumped away in bursts
• The motor operates normally, but continues to
run for a long time
• The motor does not activate
• The motor emits a rattling or crunching sound,
hums, but does not run
PROBABLE CAUSES
• An object is blocking the blades
• The unit has been running for too long and the
(self re-setting) thermal cut out has engaged
• The connected sanitary device is dripping
• The non-return valve is faulty
• The air vent (under carbon filter) is clogged up
• The WC pan is partially blocked
• The length or height of the installation is
over the specification, or there are too many
bends/elbows
• The pump chamber is blocked
• The electrical power supply is not active
• The motor or the control system is defective
• Foreign object in the box
• Problem with the motor or the control system
REMEDIES
• Call approved service engineer.
• The unit will reset itself.
• Check the installation upstream
• Clean or replace the non-return valve
(externally mounted)
• Clear the air vent.
• Clear the WC pan
• Check the installation
• Call approved service engineer
• Restore the electrical supply
• Call approved service engineer
• Call approved service engineer