User Maintenance Tasks; When A Failure Occurs - Hitachi AMS 2000 Series Service Manual

User maintenance tasks

The maintenance tasks described in this manual follow the Hitachi Data
Systems Customer Support program. The program provides two levels of
support and defines the tasks that users can do on the various models of
the AMS 2000 Family storage system.
• The Hitachi Data Systems self-service program allows users to perform
all installation and configuration tasks and most maintenance tasks on
the AMS 2100/2300 storage system. The self-service program does not
include customer installation or maintenance for model AMS 2500, the
high-density expansion unit, or the battery expansion unit.
• The Hitachi Data Systems Customer Assist program allows users to
upgrade firmware in the AMS 2500 and add or replace disk drives in the
RKAK expansion units in an AMS 2500 system.

When a failure occurs

The following is an overview of the maintenance tasks you can perform
when a failure occurs on your array. See
1. Failure detection in the subsystem. (1)
2. Failure notification (E-mail, SNMP, Array LED). (2)
3. Determining the failed parts using the Hitachi Storage Navigator
Modular 2. (3)
4. Connecting to the Web portal site from the Hitachi Storage Navigator
Modular 2, and ordering the parts. See
on page
5. Replacing the parts after the new parts arrive and checking the recovery
from the failure. See
6. Return the replaced parts (7).
2-2. (4)
Chapter 4, Replacing
Figure 1-2: User Maintenance Process
Introduction
Hitachi AMS 2000 Family Storage System Service Guide
Figure 1-2.
Identifying the cause of a failure
parts. (5), (6)
1–3