Troubleshooting Flowcharts; Navigator 2 Does Not Start - Hitachi AMS 2000 Series Service Manual

Troubleshooting flowcharts

The following section provides step-by-step flowcharts that can assist you
in solving two common problems with Navigator 2.

Navigator 2 does not start

Figure 6-1
2 does not start upon entering the login URL in your web browser. Look for
a communication failure with the host or a corrupt installation.
Start
Ensure that the environment
is supported by Navigator 2.
See "Prerequisites" in
Chapter 7, Configuration.
No problem in the environment
Does the Web browser run?
Yes
Is the Navigator 2 login
window displayed?
No
If the host and client
computer are different
systems, verify that the host
on which Navigator 2 is
installed is running.
Yes
Verify that the correct
address is entered.
Yes
When the host and client
systems have different
network settings, consult with
the network admin and check
the settings of both systems.
Consult your host administrator
and check the firewall setting.
Reinstall Navigator 2
Consult your host
administrator and check the
firewall setting.
No problem in the firewall setting
Is the failure recovered?
Yes
End
6–8
provides a series of troubleshooting steps to follow if Navigator
See "Recovering from Failures" in this chapter.
No
See "Recovering from Failures" in this chapter.
Yes
No
No
See "Recovering from Failures" in this chapter.
No problem in the network setting
See "Recovering from Failures" in this chapter.
Figure 6-1: Flowchart - Navigator 2 Does Not Start
Troubleshooting
Hitachi AMS 2000 Family Storage System Service Guide
Check the system settings
Restore Navigator 2
server operation
See "Recovering from
No
Enter the correct address
No See "Recovering from
Failures" in this chapter.
Contact HDS Product Support.
Getting help
See
End
End
Yes
End
Try another array
Yes
End
End
End
in this chapter.