Page 1: User Guide
User Guide ROLMphone 300/600 Series for 9006i and Hicom 300 E CS Creating a World of Highly Integrated Communications & Solutions...
Page 2 Siemens sales and service personnel, as well as Siemens’ business partners, are available to work with you to help you prevent this type of unauthorized use of your telecommunications system.
Page 3: Table Of Contents
The ROLMphone 300 and 600 Series .....1-1 ROLMphone 300 Series Telephone .....1-2 ROLMphone 600 Series Telephone .
Page 4 Using Your Mailbox ........2-21 Changing Your Telephone’s Ring Tone ....2-22 Chapter 3.
Page 5 Saved Number Redial ....... . .3-28 Speaker Calls ........3-30 Fixed One-Way Speaker Call .
Page 6 Station Hunt Group........7-5 Hunting Patterns ........7-6 Removing Yourself from a Hunt Group.
Page 7: Figures
Figure 1-1. ROLMphone 312L and 624SL Telephones ..1-1 Figure 1-2. ROLMphone 312L Telephone ....1-2 Figure 1-3. ROLMphone 624SL Telephone ....1-3 Figure 1-4.
Page 8 vii ROLMphone 300/600 Series User Guide...
Page 9: Tables
Tables Table 1–1. Line Key Status Light Flash Rates ... 1-16 Tables viii...
Page 10 ix ROLMphone 300/600 Series User Guide...
Page 11: How To Use This Guide
300/600 series telephone. Be sure to read Chapter 1, “Introduction” and Chapter 2, “Using Your Phone” which explain the basic features of your telephone. Then look through the rest of the book and read about the additional features you want to use. You don’t have to know all about your telephone in order to use any given feature.
Page 12: Feature Access Codes
Feature Access Codes lists the codes that can be dialed to use system features. Appendix B Help! presents some simple procedures you can use to correct problems with your telephone. Glossary The Glossary explains some of the technical terminology and concepts used in this guide.
Page 13: Related Publications
Related Publications The following list presents the titles and brief descriptions of other useful Siemens publications. Please refer to the book’s order number when requesting a publication from your Siemens representative. Order No. Title and Description GU30-1613 ROLMphone 300/600 Series Quick Reference...
Page 14 GU30-1557 Problem Determination Procedures for ROLMphone, Analog, and Optiset E Telephones is the troubleshooting guide for the Customer Participation and Customer Setup programs. This guide contains detailed troubleshooting instructions for all models of ROLMphone and analog telephones. xiii ROLMphone 300/600 Series User Guide...
Page 15: Chapter 1 Introduction
Your ROLMphone model may have a display, a speakerphone, from 12 to 44 feature keys, and multiple extensions per telephone. These digital telephones work your company’s Siemens Communications Server to give you advanced, easy-to-use telephone features. The communications server is your facility’s internal telecommunications system.
Page 16: Rolmphone 300 Series Telephone
The ROLMphone 300 series offers two models. • The RP312 has 12 feature keys and one line extension. • The RP312L also has a two-line display with up to 24 characters per line. Figure 1-2. ROLMphone 312L Telephone 1-2 ROLMphone 300/600 Series User Guide...
Page 17: Rolmphone 600 Series Telephone
The RP624 has 24 feature keys and may have multiple line extensions. • The RP624S also has a speakerphone. • The RP624L has a two-line display with up to 24 characters per line. • The RP624SL has both a speakerphone and a display. Figure 1-3. ROLMphone 624SL Telephone Introduction 1-3...
Page 18: Options
Recorder Option (HRO), Electret Headset Option (EHO), Analog Adapter Option (AAO), and CTI/Headset Combo fit into recessed module bays on the bottom of the telephone. The Keyboard Expansion Option (KEO) plugs into a connector provided in one of the bays. The DCO, EHO, HRO, AAO, and CTI/Headset Combo may be installed in either module bay.
Page 19 Data Communications Option Once the Data Communications Option (DCO) is installed, your ROLMphone 600 series telephone can be attached to a terminal or a personal computer with an RS-232C cable. Before the option is installed or removed from your telephone, the telephone must be configured accordingly at the communications server.
Page 20: Figure 1-5. Plugging A Headset Into The Hro
(HRO). The HRO provides for two different types of headset connectors (the PJ327 type and the RJ8), which can be plugged into the outlets on the back of the telephone. When a headset is plugged into the option, the speakerphone does not function.
Page 21: Figure 1-6. Electret Headset Option
This type of headset does not require a headset adapter, or amplifier. Note: Carbon headsets will not function properly on the EHO. A selection of electret Siemens headsets is available. See your Siemens distributor for details. Figure 1-6. Electret Headset Option...
Page 22: Figure 1-7. Analog Adapter Option
Analog Adapter Option The Analog Adapter Option (AAO) allows you to attach an analog device to your RP600 series telephone. The AAO supports the following 24-volt analog devices: • G3 or below fax machine • PC data communications modem •...
Page 23: Figure 1-8. Cti/Headset Combo Option
CTI/Headset Combo Option The CTI/Headset Combo module provides your ROLMphone 600 series telephone with connection for: • a PC running a dialing application • a standard electret headset or an enhanced wireless headset When connected to a PC, the module allows the PC application to dial and answer phone calls using standard AT commands.
Page 24: Figure 1-9. Keyboard Expansion Option (Keo)
The Keyboard Expansion Option (KEO) attaches to the right side of the telephone through a special connector and bracket. Before the option is installed, the telephone must be configured for it at the communications server. For more information, see your system administrator.
Page 25: Rolmphone Basics
Each person with an appearance of the line on his or her telephone has equal access to the line. Also, a call can be placed on hold at one telephone, then retrieved at another telephone on which that same line appears.
Page 26: Key Pad
Key Pad Use the key pad on your telephone just as you would any standard telephone key pad for dialing telephone numbers. You can also use your key pad to access system features available to your telephone for which you do not have feature keys. See “Feature Access Codes” on page 1-15 for more information.
Page 27: Feature Keys
A personal identification number (PIN) enables you to use another telephone within your company to gain access to the features of your own telephone. You may also need a PIN to be able to dial an outside number. Ask your system administrator whether you have been assigned a PIN.
Page 28 You use the Program key to set up these keys for dialing. (See“Repertory Dialing (Repdial)” on page 3-25 for further instructions.) Time Key: On a display telephone, pressing the Time key displays the current day, date, and time. Transfer Key: The Transfer key lets you transfer a call to another extension or to the company’s operator.
Page 29: Feature Access Codes
This temporary hold lasts only until you hang up or reconnect to the call, or for a predetermined length of time. If you press the Transfer key while on a call and then hang up, the call immediately rings back on your telephone. Introduction 1-15...
Page 30: Status Lights
Flashing (faster) Flickering (fastest) Speaker Each ROLMphone 300/600 series telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone, you must pick up your handset to speak to the other party. For more information about using your speaker, see “Using the Speaker”...
Page 31: Voice Volume Keys
Voice Volume Keys Use the Volume Up ( ) and Volume Down ( ) keys to adjust the voice volume of your telephone. While on a call, press to raise the volume of the voice you are hearing, or press to lower the volume of the voice you are hearing.
Page 32: Sounds
Sounds Your phone makes different sounds to let you know what’s going on. Rings occur on a line that you are not using and indicate that you have an incoming call. Tones occur while you are using your phone and provide information about calls and features.
Page 33 Sound Meaning Intrusion tone fol- The party you called is on lowed by a ringing- the phone, but has beep tone received a call waiting indication. Stay on the phone until the party answers. Long tone, followed by Busy override and an intrusion tone speaker call intrusion repeated every 8 secs.
Page 34: Ring Volume
Ring Tone When first installed, your telephone will have a predetermined ring. You can change your telephone’s ring tone to any one of eight tones. For information about how to do this, see “Changing Your Telephone’s Ring Tone” on page 2-22.
Page 35: Where To Go For Assistance
Although every company has its own way of handling support for ROLMphone telephones, most have a person responsible for making configuration changes and answering questions about the telephone system. This person, the system administrator, can provide you with information on the features you need to use and can help troubleshoot problems with your telephone when necessary.
Page 36: Getting Started
Getting Started This has been a general introduction to the ROLMphone 300/600 series telephones. To get started using your telephone, read Chapter 2, “Using Your Phone.” 1-22 ROLMphone 300/600 Series User Guide...
Page 37: Chapter 2 Using Your Phone
Chapter 2 Phone Quick and Easy You can begin using your ROLMphone 300/600 series telephone as soon as it is properly installed and configured at the communications server. To make a call from your primary line To make a call...
Page 38: Making A Call
• by pressing the Transfer key during a call Note: This guide assumes that your telephone has been set up at the communications server to get a dial tone in the same ways as ROLMphone telephones have on previous versions. If your telephone has been set up differently, the ways to get a dial tone may be different.
Page 39: Answering A Call
Answering a Call You can answer a call in three ways: • by picking up your handset (for a call ringing on your primary line) • by pressing the line key with the blinking status light • by pressing the Speaker key Note: Once you have answered a call, do not press the line key —...
Page 40: Hanging Up
Hanging Up You can hang up in three ways: • by hanging up your handset when you are on a handset call • by pressing the line key when you are on a speakerphone call • by pressing the Speaker key when you are on a speakerphone call 2-4 ROLMphone 300/600 Series User Guide...
Page 41: Internal Calls
Features Used with Internal Calls The following features can be used with internal calls: • Bridged Call - lets you join an existing telephone call on a busy multiple line appearance. (See “Bridged Call” on page 3-1.) • Busy Override - lets you enter a conversation on a busy extension.
Page 42 “Community (Com) Group Speaker Call” on page 3-20.) • Conference - lets you have up to eight parties, including yourself, in a telephone conversation. (See “Conference” on page 3-7.) • Consultation - lets you talk privately with a second party while the first party is waiting on consultation hold.
Page 43 • Two-Way Speaker Call - lets you make a two-way call to the speaker of another telephone. (See “Two-Way Speaker Call” on page 3-33.) Using Your Phone 2-7...
Page 44: External Calls
External Calls Calling an Outside Number To call outside your communications server system, you must first dial your trunk (outside line) access code before dialing the number you want to reach. If all trunks are busy when you make your call, you will hear a fast busy tone.
Page 45: Features Used With External Calls
The following features can be used with external calls: • Conference - lets you have up to eight parties, including yourself, in a telephone conversation. The other parties can be on trunks (outside lines). (See “Conference” on page 3-7.) •...
Page 46 After you answer, the communications server dials the number. Trunk Standby Queuing lets you stay on the line until a trunk becomes free. The communications server then dials the number. (See “Trunk Queuing” on page 3-41.) 2-10 ROLMphone 300/600 Series User Guide...
Page 47: Using The Speaker
Using the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system. On ROLMphone models that only have a speaker and not a microphone (RP312, RP612, and RP624), you must lift the handset to speak to the other party.
Page 48: Using The Speakerphone
Using the Speakerphone The RP612S, RP612SL, RP624S, and RP624SL models have a two- way speakerphone, consisting of a speaker and a microphone. You can use either the handset or the speakerphone to make or answer calls. To make a call from your primary line To make a call...
Page 49: Voice Transmission
Since the speakerphone’s microphone is located underneath the right front side of the telephone, objects need to be kept away from that area to ensure clear transmission. Also, if your telephone is near a large...
Page 50: Muting The Speakerphone
Muting the Speakerphone If you have a Mute key, you can press it to turn off the microphone, so that you can carry on a conversation in your room that the other party on your line cannot hear. Mute is also helpful when someone puts you on hold, since it lets you hear your party reconnect even if there is a high noise level in your room.
Page 51: Hold
If you want to make another call after placing a call on hold, you must use another line. If your telephone has only one line, use the consultation feature to place another call. (See “Consultation” on page 3-12.) Note: On Version 6.3 and higher, you can put conference calls and...
Page 52: When Your Party Puts You On Hold
Private Hold is another way to place a call in a temporary waiting position. But with Private Hold, the call can only be retrieved from your telephone. Another party cannot pick up the call from his or her telephone, even if your line appears on their telephone.
Page 53 To put a call on private hold To connect to the call again Press the Private Hold (HOLDPVT) key. If you have a Privacy key, its status light turns on. Press the Privacy key, or press TRANSFR and dial # 2. The Privacy status light turns Press the Hold key.
Page 54: Transfer
Note: If you have a display telephone, the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode. If you do not have a display telephone and the extension is in the Do Not Disturb mode, the communications server calls you back after you hang up.
Page 55 To reconnect to the original call Before hanging up, press the Connect key to rejoin the original call. Using Your Phone 2-19...
Page 56: Connect
Connect The Connect key lets you: • reconnect with a call placed on consultation hold • reconnect with a transferred call before the transfer is complete • alternate between two parties, when you have one of them on consultation hold To reconnect with a call 2-20 ROLMphone 300/600 Series User Guide...
Page 57: Using Your Mailbox
Using Your Mailbox The Mailbox feature lets you leave reminder messages at internal extensions to alert them to call you back. It also lets you receive and answer reminder messages and PhoneMail and ROLMfax notifications. A reminder message that you leave on an internal call turns on the Mailbox status light on the other phone.
Page 58: Changing Your Telephone's Ring Tone
Dial * 5 7 2. Dial single digits (1 through 8) to hear various tone pitches. If you have a display telephone, it displays the selected tone’s number. The last tone you hear before you hang up will become the ring tone of your...
Page 59: Chapter 3 Making Calls
Chapter 3 Making Calls Bridged Call The Bridged Call feature lets you join a call if one of the other parties’ extensions also appears on your telephone (a multiple line appearance). Although the same extension may appear on several telephones, only one of the parties with the same multiple line appearance can use the Bridged Call feature to join a call.
Page 60: Do Not Disturb
Note: If you press the Transfer key during a bridged call, your telephone will be removed from the call. You cannot bridge a conversation on an extension set up for Privacy. Also, once you have bridged into a conversation, the party at that extension can exclude you by pressing the Privacy key.
Page 61: Busy Override
To break through to a busy extension Note: Busy Override does not interrupt a privacy call or a telephone in Do Not Disturb mode. (See “Do Not Disturb” on page 6-1 and “Privacy” on page 6-2.) Listen for the busy tone.
Page 62: Busy Standby Queuing
Busy Standby Queuing With Busy Standby Queuing, you can stay on a line until a busy extension that you are trying to call becomes free. The busy tone changes to music (or a ringing-beep tone), indicating that you are queued. As soon as the extension becomes free, your call will be put through automatically.
Page 63: Callback Request
WILL CALL BACK is displayed. Hang up. Listen for the triple rings. If you have a display telephone, FREE is displayed, along with the extension and name of the party calling you back. Answer the telephone. The communications server automatically places your call.
Page 64 The status light next to the Program key turns on, indicating that your telephone is in program mode. Press the Clear key. DELETED is displayed to confirm the cancellation. Press the Program key to end the display.
Page 65: Conference
Conference The Conference feature lets you have up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on trunks (outside lines). Any party can leave the conference by hanging up. To set up a...
Page 66 To remove the last party from the conference To determine your position in the conference (with a display telephone) To remove a party from the conference 3-8 ROLMphone 300/600 Series User Guide Press the Clear key. Press the Transfer (TRANSFR) key. The status light beside the Conference (CONF) key blinks.
Page 67 Press the Conference key to rejoin the conference. You will hear the conference tone. The number of parties and your position in the conference is displayed. Making Calls 3-9...
Page 68: Picking Up Calls To Add To Conferences
Picking Up Calls to Add to Conferences On Version 6.4 and higher, you can use the Station Pickup feature to create a conference call or to add a picked up party to a conference call. (See “Station Pickup” on page 4-9.) You can pick up the following kinds of calls for conferences: •...
Page 69 Note: You can also transfer, place on hold, place on consultation hold, or park a call you have picked up. (See “Transfer” on page 2-18, “Hold” on page 2-15, “Consultation” on page 3-12, and “Park” on page 5-10.) To screen an incoming call pri- or to picking it up and adding it to a...
Page 70: Consultation
Consultation Consultation lets you put the other party in a call on consultation hold, so that you can call and talk privately with a second party. You can then alternate between the two parties or join them in a conference call. (See “Conference”...
Page 71 Note: You cannot dial a feature access code during a consultation call, since pressing the Transfer key joins all parties in a conference. Feature access codes are also not allowed during conference calls. (See “Conference” on page 3-7.) Making Calls 3-13...
Page 72: Direct Station Select (Dss)
Whenever someone is calling that extension, the status light next to the DSS key on your telephone blinks. Your telephone may also alert you to such a call with a single beep, if it has been set up at the communications server to do this.
Page 73 To clear a DSS key on a display telephone Note: You cannot clear a DSS key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different extension. To dial a DSS extension To end setup, press the Program key.
Page 74 Note: A DSS call overrides Forwarding and both Station and Pilot Hunting. (See “Forwarding” on page 5-1and “Hunt Groups” on page 7-5.) To answer a DSS extension To answer a DSS extension during a call 3-16 ROLMphone 300/600 Series User Guide If you press a DSS key while you are on a call, the communications server will place the first party on consultation hold before...
Page 75: Direct Trunk Select
Direct Trunk Select Direct Trunk Select lets you choose a particular trunk (outside line) for placing a call. To choose a trunk Get a dial tone. Press the Direct Trunk Select (DTS) key, or dial # # 8. Dial the number assigned at the communications server for the specific trunk you want.
Page 76: Intercom Features
Buzz lets you signal another telephone’s speaker with a special tone. For example, you might use Buzz to signal a secretary. You can use this feature only if your telephone has been assigned a buzz target in the communications server. A buzz target is another digital telephone.
Page 77: Community (Com) Group Call
Note: If you are talking on the telephone, you can press the Buzz key without interrupting your call. Buzz overrides Do Not Disturb mode. (See “Do Not Disturb” on page 6-1.) Community (Com) Group Call Community (com) groups can be set up at the communications server so that the members of a group can call each other by dialing a short com code instead of an extension.
Page 78: Community (Com) Group Speaker Call
Community (Com) Group Speaker Call Community (Com) Group Speaker Call lets you make a two-way call to the speaker of another telephone in your community (com) group by dialing a short code instead of an extension. If the party you are calling does not have a speakerphone, they must pick up the handset to answer.
Page 79: Dedicated Intercom Call
Note: A com group speaker call will override Forwarding, Do Not Disturb mode, and both Station and Pilot Hunting. (See “Forwarding” on page 5-1, “Do Not Disturb” on page 6-1, and “Hunt Groups” on page 7-5.) You cannot transfer a com group speaker call or place it on consultation hold.
Page 80: Last Number Redial
Last Number Redial lets you quickly redial the last number you have dialed. Each time you dial a valid internal or external telephone number it is automatically stored so that you can redial it later. Numbers dialed during consultation calls and transfers are also stored. (See “Consultation”...
Page 81: Mailbox Reminder Message
Mailbox key or dial # * 1. You will hear the confirmation tone. If you have a display telephone, WILL CALL BACK is displayed. Hang up. The other party’s Mailbox status light turns on. If the other party has a...
Page 82: Paging
Paging Paging connects your telephone to your company’s loudspeaker or paging system so that you can make an announcement. If your paging system is divided into zones, you may be able to make an announcement to all zones or to only one of them. Your system administrator can tell you your system paging access code or codes.
Page 83: Repertory Dialing (Repdial)
For example, you can set up a repdial key to dial a frequently called telephone number together with the account number to which you always want to charge such calls. You might set up another repdial key to forward incoming calls to the same number every time.
Page 84 PRESS FEATURE KEY OR DIAL CODE is displayed. Press the repdial (R-) key you want to set up. If you have a display telephone, REPDIAL is displayed, followed by either the dialing sequence or NOTHING STORED. NEW NUMBER is then displayed.
Page 85 Note: You cannot clear a repdial key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different sequence. To dial using a repdial key Press the Program key.
Page 86: Saved Number Redial
3-28 ROLMphone 300/600 Series User Guide Press the Saved Number Redial (SAV/ RDL) key. If you have a display telephone, STORED is displayed. Dial # 4. If you have a display phone, STORED is displayed. Press the Saved Number Redial (SAV/ RDL) key.
Page 87 Press the Program key. The Program status light turns off. If you have a display telephone, STORED is displayed. Note: You can also assign a frequently used number to a repdial key. (See “Repertory Dialing (Repdial)” on page 3-25.)
Page 88: Speaker Calls
Fixed One-Way Speaker Call The Fixed One-Way Speaker Call feature lets you make a one-way call to the speaker of a telephone that is set up at the communications server (fixed) as your speaker call target. The other party can hear you but must pick up the handset to answer.
Page 89: One-Way Speaker Call
One-Way Speaker Call The One-Way Speaker Call feature lets you make a one-way call to the speaker of another phone. If the other party does not have a speakerphone, they must pick up the handset to answer. Note: One-Way Speaker Call is only available on Version 6.3 and higher.
Page 90: One-Way Broadcast Speaker Call
One-Way Broadcast Speaker Call The One-Way Broadcast Speaker Call feature lets you make a one- way call to the speakers of up to 40 phones that are multiple line appearances of the same extension. To use this feature, you must be set up for it on your communications server.
Page 91: Two-Way Speaker Call
To make a two- way speaker call To make a two-way call to the speaker of a telephone within your com group, use the Intercom Call feature. (See “Community (Com) Group Speaker Call” on page 3-20.) You will hear the confirmation tone.
Page 92 You can make a two-way speaker call to a DSS extension by pressing the Two-Way Speaker Call (SPK2WAY) key and then pressing the DSS key. (See “Direct Station Select (DSS)” on page 3-14.) 3-34 ROLMphone 300/600 Series User Guide...
Page 93: Speaker Call Rejection
Speaker Call Rejection Speaker Call Rejection lets you block incoming speaker calls. If another party attempts to make a speaker call to your telephone, they will receive a busy tone. If they have a display telephone, PLEASE TRY LATER is also displayed. For information about the types of calls the Speaker Call Rejection feature will block, see “Fixed One-...
Page 94: Station Speed Dialing
22 characters. A feature key entered into a sequence counts as three characters. Station speed codes are not line dependent; you can set them up or dial them from any line on your telephone. To set up a station speed key...
Page 95 To set up a station speed key on a non-display telephone Enter the dialing sequence you want to assign to the code. If you make an error while entering the dialing sequence, press the Clear key to cancel your changes and the enter the sequence again.
Page 96 Note: You can also assign a dialing sequence to a repdial key. (See “Repertory Dialing (Repdial)” on page 3-25.) To dial using a station speed code 3-38 ROLMphone 300/600 Series User Guide Enter the station speed code you want to set up (0 through 9, or 00 through 29 if you are set up for more than 10 codes).
Page 97 Note: You cannot clear a station speed key on a non-display telephone or any telephone without a Clear key, though you can set it up to dial a different sequence. Press the Program key. The Program status light turns on. PRESS FEATURE KEY OR DIAL CODE is displayed.
Page 98: System Speed Dialing
System Speed Dialing If you have the System Speed Dialing feature set up on your communications server, you can dial frequently called internal and outside numbers (local, long distance, and international) by dialing a code number. A number set up for a system speed code can contain an initial PIN, if one is necessary to make outside calls.
Page 99: Trunk Queuing
Listen for the queuing tone. Hang up. The Callback status light will turn on. Listen for the triple rings. If you have a display telephone, FREE is displayed. Answer the telephone. The communications server will automatically place your call.
Page 100: Trunk Standby Queuing
To cancel trunk callback queuing from a non-dis- play telephone Trunk Standby Queuing With Trunk Standby Queuing, you can stay on a line until a trunk becomes free. As soon as the trunk becomes free, your call will be put through automatically.
Page 101: Chapter 4 Answering Calls
Chapter 4 Answering Calls Reminder Messages and Notifications (Displaying and Answering) Your communications server can be set up to signal you when you have reminder messages, PhoneMail notifications, or ROLMfax notifications. A reminder message indicates that someone has tried to reach you and wants you to call them back.
Page 102: Reminder Messages And Notifications On Display Phones
Reminder Messages and Notifications on Display Phones To display mail- box reminder messages and no- tifications To answer a dis- played reminder message or Pho- neMail notifica- tion To answer a dis- played ROLMfax notification 4-2 ROLMphone 300/600 Series User Guide Press the Mailbox key.
Page 103 To delete a dis- played reminder message or notifi- cation To get out of the mailbox display To answer a Pho- neMail notifica- tion indicated by the PhoneMail key status light To call the Pho- neMail system or your voicemail system when your PhoneMail status light is not on...
Page 104: Displaying Specific Kinds Of Messages And Notifications
Displaying Specific Kinds of Messages and Notifications If you have a display phone, you can display specific kinds of messages and notifications by dialing designated numbers. These numbers differ according to different communications server software releases. Display Numbers for Version 6.1 and 6.2 To display ROLMfax notifications...
Page 105 Display Numbers for Version 6.3 and Higher To display PhoneMail and external voicemail notifications To display reminder messages Note: Versions 6.3 and higher do not support ROLMfax. Press the Mailbox key. Dial 1. Your PhoneMail notifications are displayed. Press the Mailbox key to scroll through them.
Page 106: Reminder Messages And Notifications On Non-Display Phones4-6
Reminder Messages and Notifications on Non- Display Phones On a non-display phone, the Mailbox status light turns on when you have a reminder message or notification waiting in your mailbox. Only one message or notification can be waiting in your mailbox at any time.
Page 107 To call the Pho- neMail system or your voicemail system when your PhoneMail status light is not on To turn off the Mailbox status light for a mes- sage or notifica- tion on a non-dis- play phone Note: Turning off the Mailbox status light does not delete messages or notifications.
Page 108: Pickup
Group Pickup lets you answer a call to an extension in your pickup group even when you do not know the number of the extension. Before you can use this feature, your telephone must be a member of a pickup group, which is set up at the communications server. Pickup groups are limited to 40 members (with digital telephones), and an extension may only be a member of one pickup group.
Page 109: Station Pickup
Station Pickup Station Pickup lets you answer a call that is ringing, on hold, queued, or parked at any extension, provided that you know the number for the extension. To answer a call ringing, on hold, queued, or parked at any extension Note: On Version 6.4 and higher, you can use the Station Pickup feature to create a conference call or to add a new party to a...
Page 110: Universal Night Answer
Universal Night Answer Universal Night Answer lets you answer an incoming call to your company’s operator when he or she is off duty. You can then transfer the call to the appropriate party, if necessary. (See “Transfer” on page 2–18.) To answer an incoming call when your com-...
Page 111: Chapter 5 Moving Calls
Chapter 5 Moving Calls Forwarding Forwarding automatically redirects your incoming calls to another extension or an outside number, referred to as a forwarding target. The communications server provides two types of forwarding: fixed and variable. Fixed Forwarding Fixed Forwarding forwards calls to as many as two different extensions set up at the communications server.
Page 112: Variable Forwarding
To restore Fixed Forwarding Variable Forwarding Variable Forwarding lets you specify at your telephone one extension or outside number to which your incoming calls are forwarded. Variable Forwarding takes precedence over Fixed Forwarding, so that you can control where and under which conditions your calls are forwarded even if forwarding targets have been set up for you at the communications server.
Page 113 • when your extension rings, but no one answers (for a period of time specified at the communications server) • for both when your extension is busy and when it rings but no one answers. To forward internal and external calls under all conditions Note: For this method of forwarding to work, Fixed Forwarding...
Page 114 5-4 ROLMphone 300/600 Series User Guide Continue pressing FORWARD to scroll through the following Variable Forwarding options: — FWD-ALL-BOTH Forward both internal and external calls under all conditions. — FWD-ALL-EXT Forward all external calls under all conditions. — FWD-ALL-INT Forward all internal calls under all conditions.
Page 115 To set up Variable Forwarding options on a non- display phone or on a display phone without a Program key or a Forward key While the forwarding option you want to use is displayed, dial the extension to which you want your calls forwarded. For all-condition forwarding (FWD-ALL- BOTH, FWD-ALL-EXT, FWD-ALL- INT), you can dial 9 and an outside number...
Page 116 (# 9 1, # 9 2, # 9 3), you can dial 9 and an outside number as your forwarding target. If your telephone has a Forward key, the Forward status light turns on to indicate that Variable Forwarding is active for your extension.
Page 117 Note: A call made from your Variable Forwarding target to your extension will always ring through. You can only forward calls to an outside number if your telephone has been assigned a special class of service. To cancel Variable Forwarding Hang up.
Page 118: Other Forwarding Options
Relay Forwarding When one telephone is set up to forward calls to a second telephone, Relay Forwarding lets the user at the second telephone forward calls to a third extension. Calls to the first extension, as well as calls to the second extension, are forwarded to the third extension.
Page 119: Delayed Call Forwarding On Busy
Delayed Call Forwarding on Busy Your phone can be configured at the communications server so that when you are on a line and have a second caller on the same line, forwarding through a busy option will be delayed for a specified period of time.
Page 120: Park
Park Park lets you move a call to an extension and hold it there, without ringing that extension. You or another party can then retrieve the call from the extension as needed. Park is used in connection with the Park access code (* 6), which you can dial directly or by pressing a repdial key set up for it.
Page 121 To park a call to your extension To pick up a call parked on anoth- er extension To pick up a parked call dur- ing another call To pick up a call parked on your extension while your extension was busy Press the Transfer (TRANSFR) key.
Page 122 To pick up a call parked on a line that appears on your phone 5-12 ROLMphone 300/600 Series User Guide Hang up. The parked call will recall your extension. When your phone rings, answer it and begin speaking. Press the line key with the flashing status light.
Page 123: System Hold
The call can then be retrieved from any extension. To place a call on system hold on a display telephone Press the System Hold (SYSHOLD) key. CALL PARKED IN SLOT and the number of the slot to which the call has been assigned are displayed.
Page 124 Notify the party who will be retrieving the call of the assigned slot number. Get a dial tone. Press the System Hold (SYSHOLD) key, or dial * 8. If you have a display telephone, ENTER PARK SLOT NUMBER is displayed. Dial the number of the system slot.
Page 125: Chapter 6 Blocking Calls
Although incoming calls will not then ring at your telephone, you can continue to make calls. Callers to your extension will hear the same sounds they would if your telephone were ringing. If callers have display telephones, their telephones will display DO NOT DISTURB.
Page 126: Privacy
Automatic Privacy, all calls you make are private unless you turn off the Privacy feature. If your telephone has been set up for Manual Privacy, you must turn on the Privacy feature whenever you want a call to be private.
Page 127 To exclude a party that has bridged your call To put a privacy call on hold To put a privacy call on private hold To connect to the call again Press the Privacy key, or press TRANSFR and dial # 2. The Privacy status light turns on.
Page 128: Automatic Privacy
Automatic Privacy If your telephone has been assigned the Automatic Privacy feature, no one can bridge (or join) your calls unless you turn off the feature. To turn off Auto- matic Privacy 6-4 ROLMphone 300/600 Series User Guide During a call, press the Privacy key, or...
Page 129: Chapter 7 Managerial Features
Your system administrator can use the CDR feature to charge specific departments for the calls they have made or to let you bill clients for telephone consultation time. This information includes the extension, time, date, and duration of each call, as well as the called or calling number.
Page 130 If you want to charge the call to your default account, you will not need to dial an account number.) Dial the account number. Listen for the confirmation tone. If you have a display telephone, STORED is displayed.
Page 131 Note: To change the account to which you have assigned a call, simply assign the call to another account. The new account number replaces the old account number. Press the Connect key to return to the other party. Managerial Features 7-3...
Page 132: Bad Line Reporting
Bad Line Reporting If you have a bad connection with an external call, Bad Line Reporting lets you report the bad connection so that it is logged at the communications server. This provides general information for service technicians. You may also want to explain the problem in detail to your company repair service.
Page 133: Hunt Groups
Hunt Groups A hunt group consists of a group of telephones set up to move an incoming call automatically from one phone to another until it is answered or the caller hangs up. A call to a hunt group is signaled by long rings.
Page 134: Hunting Patterns
You can only join a station hunt group if your phone has been assigned the station hunt group class of service. (Ask your system administrator whether your phone has it.) You can only be a member of one station hunt group. However, other linear-pattern hunt groups may include you as the last member of their groups.
Page 135 For a linear-pattern pilot hunt group, if all the members of the group are busy the call will then be placed in a system queue until one of the members becomes available. If no queue has been set up at the communications server, or if all queue positions are occupied, the caller will receive a busy tone.
Page 136: Removing Yourself From A Hunt Group
Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your phone, you can use the No-Hunt feature to remove your phone from the group. Hunt group calls will then skip your phone and advance to the next phone in the group.
Page 137 To change your station hunt destination Note: You must remove yourself from the hunt group before you can change your station hunt destination. To clear your sta- tion hunt destination Remove your phone from the hunt group, as described on page 7–10. Verify that both the member who is your current destination and the one who will become your new destination have also...
Page 138 Note: You must remove yourself from the hunt group before you can clear your station hunt destination. To remove your phone from a hunt group To join your hunt group 7-10 ROLMphone 300/600 Series User Guide Dial # * 9 9. You will hear the confirmation tone.
Page 139 Note: Even if you do not have a station hunt destination, you must join the hunt group to receive hunt group calls. Managerial Features 7-11...
Page 140: Pin Authorization Features
If your PIN is restricted, you cannot use your PIN at any other telephone. The communications server will accept your PIN only when entered at your telephone. In this case, the system will not let you use two of the features presented in this chapter: Follow-Me Forwarding and Remote Authorization.
Page 141: Follow-Me Forwarding
Follow-Me Forwarding Follow-Me Forwarding authorizes you to change your extension’s Variable Forwarding target from another internal telephone. For example, you can use it to have your calls follow you from one office to the next. To change your Variable Forwarding...
Page 142 To cancel your Variable Forwarding target from another phone 7-14 ROLMphone 300/600 Series User Guide — # 9 5 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server.
Page 143: Forced Authorization
PIN again. Whether you are required (forced) to enter your PIN to make an external call depends on the class of service of the telephone you are using, the number you have dialed, and the route the communications server uses to connect you with a trunk (outside line).
Page 144: Remote Authorization
The Remote Authorization feature lets you activate your personal identification number (PIN) at a telephone that you are using, to raise its class of service to your telephone’s class of service. This lets you access features you normally use, but which are not allowed from the remote telephone.
Page 145 Note: Do not deactivate your PIN during a call, since this will disconnect the call. Managerial Features 7-17...
Page 146: Class Of Service Changeover
Class of Service Changeover Your phone may be set up at the communications server to use one class of service (the primary) during normal business hours and then automatically change over to a more limited one (the secondary) during non-business hours. This arrangement makes it more difficult for someone to use your phone to make unauthorized calls.
Page 147: Trace Call
You can trace a call manually and then ask your system administrator for a printout of the number. Or, if Automatic Trace Call has been assigned to your telephone’s class of service, all calls to your telephone are traced and their numbers printed at the communications server.
Page 148 7-20 ROLMphone 300/600 Series User Guide...
Page 149: Appendix A Feature Access Codes
Appendix A Feature Access Codes Feature Access Codes If you do not have a key on your phone for a feature available in your sys- tem and class of service, you can use that feature by dialing its feature ac- cess code.
Page 150 Class of Service Changeover • To restore your phone’s primary • To return your phone’s secondary COS Community (Com) Group Speaker Call Conference • To remove the last party • To remove a specific party Direct Trunk Select Forwarding, Fixed Forwarding, Fixed - Cancel Forwarding, Variable - All Forwarding, Variable - Busy...
Page 151 Forwarding, Variable - External Forwarding, Variable - Internal Forwarding, Variable - Ring No Answer Forwarding, Variable - Cancel Last Number Redial Mailbox • To turn off status light • To leave a reminder message • To cancel a reminder message you have left Park Pickup, Group...
Page 152 Privacy Privacy - Cancel Saved Number Redial Speaker Call, Fixed One-Way Speaker Call, One-Way Speaker Call, One-Way Broad- cast Station Hunt Group • To prevent hunting • To allow hunting • To set up a destination • To clear a destination A–4 ROLMphone 300/600 Series User Guide...
Page 153 Station Speed Dialing • To set up a station speed code (on a non-display phone) • To dial a station speed code System Hold through System Speed Dialing - First List System Speed Dialing - Second List Trace Call Universal Night Answer Feature Access Codes A–5...
Page 154 A–6 ROLMphone 300/600 Series User Guide...
Page 155: Appendix B Help
Appendix B Help! Introduction This section presents some simple procedures that may help you correct problems with ROLMphone 300/600 series telephones. If you try these steps without success, call your system administrator or the appropriate service personnel. Help! B-1...
Page 156: Self Test
The Self Test should be the initial step in troubleshooting problems with ROLMphone 300/600 series telephones. The purpose of the Self Test is to perform an internal check of the telephone. A successful Self Test causes all status lights to flicker briefly, and the display, if present, to light for one second.
Page 157 See “Forwarding” on page 5–1 for information on forwarding and cancelling forwarding. Also verify that the telephone is not in Do Not Disturb mode. To cancel Do Not Disturb, press the Do Not Disturb (DND) key until its status light turns off.
Page 158 B-4 ROLMphone 300/600 Series User Guide...
Page 159: Glossary
(com) group. A department or common work group whose members can dial each other by using fewer digits than a full extension number. communications server. The Siemens Communications Server is a computerized system that provides telephone and data communications between internal telephones, and between internal telephones and external telephone networks.
Page 160 A paper template that fits around the keys of a telephone in order to label the keys with the features or lines assigned to them.
Page 161 PBX, special service trunks, and other users within that community. The Siemens Communications Server is part of this generic class of switching systems called PBXs. When not referring specifically to the communications server, the term “PBX”...
Page 162 ROLMphone. ROLMphone is a registered trademark of Siemens Business Communication Systems, Inc. used to distinguish Siemens’ digital telephones from those of other vendors. speaker. A device used to convert varying electrical signals into sound. A loudspeaker (receiver) associated with a telephone that permits the user to dial telephone calls and to listen to telephone calls without lifting the handset.
Page 163: Index
Index access codes feature access codes. See also com groups 3-19 paging 3-24 trunk 2-8 ACCOUNT key 7-1 Account Number feature 7-1 access code A-1 account numbers, Repertory Dialing 3-25 Analog Adapter Option (AAO) 1-4, 1-8 answering calls 2-3 Automatic Privacy feature 6-4 Bad Line Reporting feature 7-4 access code A-1 BADLINE key 7-4...
Page 164 delay in repdial sequence 3-25 Delayed Call Forwarding on Busy feature 5-9 dial pad. key pad. dial tone 1-18, 2-2 dialing phone calls 2-5 Direct Station Select (DSS) feature 3-14 Direct Trunk Select feature 3-17 access code A-2 display 1-12 DND key (Do Not Disturb) 6-1 Do Not Disturb feature 6-1 DTS key (Direct Trunk...
Page 165 Direct Trunk Select 3-17 Do Not Disturb 6-1 Fixed Forwarding 5-1 Fixed One-Way Speaker Call 3-30 Follow-Me Forwarding 5-8, 7-13 Forced Authorization 7-15 Forced Forwarding 5-8 Forwarding 5-1 Forwarding Return 5-8 Group Pickup 4-8 Hold 1-14, 2-15 Hold on Hold 2-16 hunt group features 7-5 Last Number Redial 3-22 Mailbox 1-14, 2-21, 3-23, 4-1...
Page 166 hunt group features 7-5 No-Hunt 7-8 hunt groups 7-5 hunting patterns 7-6 circular 7-6 linear 7-6 pilot 7-5 removing yourself from 7-8 setting up 7-8 station 7-5 feature access codes A-4 INT key 3-21 Intercom features 3-18 Buzz 3-18 Community (Com) Group Call 3-19 Community (Com) Group Speaker Call 3-20...
Page 167 3-25 feature access codes 3-25 internal calls 3-25 PhoneMail 3-25 time delay 3-25 reporting bad lines 7-4 resetting the telephone B-2 ring tone 1-20, 2-22 ring volume 1-20 ringing 1-18 changing tone 2-22 ROLMfax system 1-14, 2-21, 4-1...
Page 168 SAV/RDL key 3-28 Saved Number Redial feature 3-28 access code A-4 Self Test B-2 setting up a hunt group 7-8 slide control 1-20 sounds 1-18 ringing 1-18 tones 1-18 speaker 1-16, 2-11 speaker call features 3-30 access codes A-4 Fixed One-Way Speaker Call 3-30 One-Way Broadcast Speaker Call 3-32...
Page 169 access code A-5 using your phone 2-1 Variable Forwarding feature 5-2 access code A-2 voice mail. PhoneMail. voice transmission 2-13 volume keys 1-17 Index I-7...
Page 170 I-8 ROLMphone 120/240/400 User Guide...

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Siemens 300Series User Manual

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Chapter 1 Introduction

Chapter 2 Using Your Phone

Chapter 3 Making Calls

Chapter 4 Answering Calls

Chapter 5 Moving Calls

Chapter 6 Blocking Calls

Chapter 7 Managerial Features

Appendix A Feature Access Codes

Appendix B Help

Glossary

Index

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