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Troubleshooting
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SYMPTOM
The adjustable bed does not
respond when the remote is used.
Remote control LED illuminates and
appears to be normal.
No features or function of the
adjustable bed activate.
Remote control does not work or
light up.
14
SOLUTIONS
•
Make sure the remote control is paired with the
adjustable bed.
•
Check that the power cord is plugged into a working
and grounded electrical outlet. Unplug the power cord
from the outlet. After 30 seconds, plug it back in. Press
any button on the remote control and hold until light
on the remote control illuminates.
•
Make sure the remote control is paired with the
adjustable bed.
•
Check that the power cord is plugged into a working
and grounded electrical outlet. Unplug the power cord
from the outlet. After 30 seconds, plug it back in. Press
any button on the remote control and hold until light
on the remote control illuminates.
•
Check that the surge protection device or electrical
outlet is not defective. Test the outlet by plugging in
another working appliance.
•
Check if the remote buttons light up when pressed. If
not, replace the batteries.
•
Remove batteries. Leave them out for 30 seconds
before putting them back into the remote control.
•
Scratch the terminals inside the remote's battery
compartment with a coin or key.
•
Make sure batteries are properly installed. Follow the
markings on the battery compartment.
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Do you have a question about the 900 POWER BASE and is the answer not in the manual?
Questions and answers
The remote doesn’t operate one side of adjustable. How do I check to make sure remote is paired properly. Pairing the trmote to my side of bed remote
The context does not provide specific instructions on checking if the remote is paired properly to your side of the bed. However, it mentions ensuring that the remote control is paired with the adjustable bed if it fails to respond.
This answer is automatically generated
@Mr. Anderson
@Mr. Anderson So how do I reconnect the remote to Bed frame
Can not get remote to work.
To fix the remote for the MATTRESS FIRM 900 POWER BASE if it is not working, try the following steps:
1. Pair the Remote – Ensure the remote control is paired with the adjustable bed.
2. Check Power – Make sure the adjustable bed is plugged into a working and grounded electrical outlet.
3. Disconnect App Connection – The remote will not work while the bed is connected to the Mattress Firm 900 mobile app. Disconnect from the app if necessary.
4. Reset the Bed – Press and hold the FLAT button on the remote for over 1.5 seconds after plugging in the power cord to reset the bed.
5. Replace Batteries – If the remote has batteries, replace them with new ones.
If the issue persists, refer to the troubleshooting section in the manual for further guidance.
This answer is automatically generated
Foot of bed stuck
The manual does not provide specific troubleshooting steps for a stuck foot mechanism. However, you can try the following general steps:
1. Check for Excess Weight – Ensure that the bed is not overloaded beyond the recommended weight limit (850 lbs. distributed evenly).
2. Reset the Control Unit – If the bed has automatically stopped due to excess weight, remove the weight and wait 30 seconds for it to resume function.
3. Inspect for Damage – If the bed has been dropped or damaged, the foot mechanism may not function properly.
4. Check Electrical Connections – Ensure the foot lift cord is properly plugged into the control box.
5. Unplug and Restart – Disconnect the bed from power, wait a few minutes, and plug it back in.
6. Contact Support – If the issue persists, consult the manual for troubleshooting or contact the manufacturer for further assistance.
If the foot mechanism is physically stuck, avoid forcing it and seek professional help.
This answer is automatically generated
How I disassemble the Mattress Firm 900 adjustable bed?
Our dog chewed through the wires so our bed no longer works. How can we order new wires and parts to make it work again?